CUSTOMER SUPPORT CENTER - Rexel USA · PDF file1-888-RexelPRO (739-3577) CUSTOMER SUPPORT...

1-888-RexelPRO (739-3577) www.RexelUSA.com

CUSTOMER SUPPORT CENTERYOU’VE GOT A PARTNER 24 HOURS A DAY

Your business doesn’t start at 9 a.m. or stop at 5 p.m. The

customer Support Center is your access point to placing orders,

asking technical questions or checking delivery times, even after

hours. For product questions, expert advice, or customer service

call 1-888-RexelPRO or connect live at www.RexelUSA.com.

THE SUPPORT YOU NEED WHEN YOU NEED IT

PROVIDE UPDATES ON ORDER STATUS, PRICING, AND AVAILABILITY

PLACE ORDERS FOR BRANCH PICK-UP OR NEXT-DAY DELIVERY

OFFER LIVE TECH AND PRODUCT SUPPORT AT WWW.REXELUSA.COM

! KEEP YOU COVERED WITH 24/7 EMERGENCY SERVICE

AVAILABLE AFTER HOURS, WEEKENDS AND HOLIDAYS

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ENERGY SOLUTIONSMEET THE EXPERTS IN ENERGY EFFICIENCY

Rexel has experts in energy e�ciency ready to train your organization

on today’s latest technologies. Through our team of experts and

manufacturing partners, we provide a vast array of classes and

seminars on technology, rebates, financing, and systems solutions.

Whether it’s lighting, controls or HVAC, we’ve got you covered.

DELIVERING THE RIGHT SOLUTIONS, PRODUCTS & EXPERTISE

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Energy technology is transforming at record

speeds. Our energy team is here to keep you

up-to-date and help you manage the change to

LED, solar, and controllable lighting.

LATEST ENERGY EFFICIENT TECHNOLOGY

Our teams o�er training opportunities and

personalized support to help you take advantage

of available utility rebate programs, maximize

initial cost savings and improve overall ROI.

REBATE AND FINANCING SUPPORT

We connect you directly with manufacturers to help

you gain a deeper understanding of each product’s

capabilities and applications in real-world settings.

MANUFACTURER EXPERTISE


ENERGY EFFICIENCY







up-to-date and help you manage the change to

personalized support to help you take advantage



capabilities and applications in real-world settings










capabilities and applications in real-world settings.


ESERVICE SOLUTIONSOUR LOGISTICS NETWORK DIGITIZED

Our EService Solutions o�er the benefits of our logistics

network — digitized. Manage your account, access your order

history, check stock and availability, and look up products on

the go with our online solutions.

REXELUSA.COM, YOUR ONLINE SOLUTION

Access your account information by looking

up invoices and reviewing your order

history, all online. You can also view proof of

delivery and signature information.

INVOICE AND ORDER HISTORY

My Product List is a tool that allows you to

create custom lists of material that can be

easily accessed, edited and reordered. You

can also use the service to create submittals

and quickly check product prices.

MY PRODUCT LIST

We make it easy for you to coordinate

orders with your team. The online checkout

cart lets you share what you’ve ordered with

anyone in your organization.

SHARE CART

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KITTINGPRODUCTIVITY THROUGH ORGANIZATION

Standard shipments arrive at the jobsite in mixed parcels,

which means you have to break down and organize the

material before beginning an installation. With Kitting,

project-specific kits of material arrive at the jobsite, neatly

partitioned, pre-assembled, and ready for installation.

BENEFITS OF KITTING:

• Improved sourcing productivity

• Simplified material management

• Eliminates job and field shortages

• Reduces leakage

• Reduces non-installation activities

REDUCE THE TIME SPENT ORGANIZING MATERIAL

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FASTER INSTALLATION

REDUCEDSHORTAGES

INCREASEDPRODUCTIVITY

!


MOBILE APP YOUR GO-TO PARTNER, EVERYWHERE YOU GO

Our Rexel Mobile App brings your Go-To Partner with

you everywhere you go. Find the nearest Rexel location,

scan item barcodes, lookup product availability, Live Chat

with our Customer Support Center, and much more. Our

mobile app puts the power of Rexel in your pocket.

OUR ESERVICE SOLUTIONS ON-THE-GO

Scan a product and review specs, provide

feedback, or add it directly to your cart.

BARCODE SCANNER

Question on the jobsite? Get live assistance

from our Customer Support Center.

LIVE CHAT

Send product images from the field straight

to our Customer Support Center for help.

IN-APP CAMERA

The App includes a level, flashlight, Ohm’s

Law calculator, branch locator and more.

MOBILE TOOLS

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PRE-FABCOMPONENTS PRE-ASSEMBLEDTO YOUR SPECIFICATIONS

With Rexel Pre-Fab solutions, we pre-assemble components

to your precise specifications saving you time and labor cost

on repetitive installation. Once complete, we deliver wherever

you need, ready to be installed. You get consistent quality at a

lower cost.

MAXIMIZE INSTALLATION TIME

BENEFITS OF PRE-FAB:

• Reduces administrative costs

• Labor savings in field

• Reduces waste

• Material deflation

• Speeds installation

• Saves facility space and costs

• Consistent quality and performance

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FASTERINSTALLATION

LOWER INVENTORY COSTS

REDUCED JOBSITE WASTE


COMPONENTS PRE-ASSEMBLED

With Rexel Pre-Fab solutions, we pre-assemble components

to your precise specifications saving you time and labor cost

on repetitive installation. Once complete, we deliver wherever

you need, ready to be installed. You get consistent quality at a

REDUCED JOBSITE WASTE


SMART CARTMATERIAL HANDLING OPTIMIZED

Your primary supplies should never run out. This tool allows

you to move material around the jobsite with ease. This durable,

metal cart on wheels keeps the material you order secure

inside to prevent loss or damage. Rexel will reload your Smart

Cart as needed, preventing inventory shortages. Rexel Smart

Carts dramatically reduce labor costs, speed installation time

and deliver savings directly to your bottom line.

BENEFITS OF SMART CART:

• Increases productivity

• Reduces inventory shortages

• Decreases material waste

• Speeds-up material procurement

• Securely stores up to 2,000 pounds of material

FASTER INSTALLATION

SAFE &SECURE

JOBSITEMOBILE

READY, MOBILE, SECURE

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STAGE AND SHIPSTORAGE SOLUTIONS APPLICABLE FOR ANY PROJECT OR JOB TYPE

Managing material such as lighting fixtures, control devices and

distribution equipment can be complex. With limited storage

space at a jobsite, you need material when it needs to be

installed; not before, not after. Rexel’s Stage and Ship service

packages material according to project specification and then

delivers it when requested. Stage and Ship can eliminate field

damage, lost or stolen material and save space on the jobsite.

MATERIAL STAGING

SECURELY STORE MATERIAL

REDUCE PRODUCT DAMAGE

SAVE JOBSITESPACE

!

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TABLET PROMATERIAL AT YOUR FINGERTIPS

The Tablet Pro app is designed to streamline, automate and

digitize the jobsite ordering and requisition process. The app

features easy-to-use graphical layouts for simple selection of

the most common product groups and can be configured

specifically for each job.

BENEFITS OF TABLET PRO:

• QuickPix feature for fast product selection

• Works on your tablet, PC or laptop

• Search for items or write them in

• Create and edit multiple material lists

• Fast and ecient jobsite ordering

SEARCH, ORGANIZE, ORDER

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SEARCH BY PRODUCT CATEGORY

ORDER TO YOURSPECIFICATIONS


WIRE SOLUTIONS CUSTOM WIRE AND CABLE MANAGEMENT

Rexel’s full-service wire management solutions save you

time and money. Our teams deliver solutions that include

paralleling, stacking, and pre-attached pulling heads.

SAVING YOU TIME AND MONEY

Rexel can attach pulling heads to your wire

orders upon request, saving you time before

the product even reaches the jobsite.

PULLING HEADS

Paralleling enables you to pull multiple

conductors all at once saving you the hassle

of pulling one wire at a time. Rexel will

customize your parallel reel to meet your

project specific needs and ship it directly to

your jobsite ready for installation.

PARALLELING

No phase tape, no problem, Rexel can cut

any color at any size eliminating the need

for you to buy full spools.

COLOR FEEDERS

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CUSTOMER SUPPORT CENTER - Rexel USA · PDF file1-888-RexelPRO (739-3577) CUSTOMER SUPPORT...

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