Customer Success Story with Jeff Borghoff
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Transcript of Customer Success Story with Jeff Borghoff
KnowledgeLake User Conference 2012Welcome to SharePoint ECM Heaven
Case StudyState of New JerseyCivil Service CommissionPresented By: Jeff Borghoff, Sr. Technical Architect
KnowledgeLake & SharePoint Implementation
NJ CSC - Selection ServicesAssists state and local government agencies in the recruitment and selection of employees:
Announces both open competitive and promotional job opportunitiesDetermines eligibilityRank applicants based on qualifications
Online Application System (OAS) to track information from applicants
NJCSC - Selection Services - OAS
Paper intensive documents coming in through multiple channelsDelays in processing spawned phone calls from applicantsLost documents caused problems and further delaysDifficulty matching up trailing documents to online applications
Challenges
DeliverablesThe Goods
Software Installation and ConfigurationTaxonomy Design and DeploymentComprehensive Skill Transfer and Training
Every step of the engagement was video and audio recorded to an audience of 8-10 IT staff membersDetailed instruction guides were produced for all custom setting for both client and server installs
Custom Capture Server SDK Activity Plugins
ArchitectureThe Horse Before the Cart
Online Application System
Exchange Server
ArchitectureThe Horse Before the Cart
Online Application System
Exchange Server
KnowledgeLake Capture Server
SQL Server
KnowledgeLake Imaging SharePoint
Server Enterprise
SQL Server 2008 R2 Enterprise
Fax Server
KnowledgeLake Connect
KnowledgeLake Capture Desktop
Fujitsu Scanner
High Volume
TIFF/PFD
High Volume
Implementation FeaturesCool OOTB and Custom Stuff
Barcode (Code 128 Symbology)Multiple Auto-Indexing Custom Capture Server Activities
Auditing via custom Capture Server activityMultiple release as TIF and PDF for State EMC document format compliance.
Search provided via KnowledgeLake Imaging Search URL QueryString Programmingnot really …
KL Search ProgrammingNo Programing for Custom Search Results
http://{server}/search/default.aspx?queryId=9e61119f-ce51-4e20-8f34-def387a94cd0&PatientGivenNameText=Matt
FileNet Migration“Engage!”
Phase IIWe’re very excited to be part of Phase II. NJCSC will use our ECM Migration Utility and Professional Services to migrate government documents from their legacy system to SharePoint.
Why A Success for NJCSC?Survey Says!
SQTA – Service, Quality, Teamwork and Action
Direct from the client…“Service was better than what I expected.”“Services were extremely helpful.”“Extremely Responsive.”
QuestionsQ&A Time
Jeff Borghoff, Sr. Technical [email protected] ServicesCDIA+, SharePoint MCTS/MCTIPAIIM SharePointP & SharePointS
Blogging @http://blog.KnowledgeLake.comhttp://www.Borghoff.com