Customer Success - Leveraging the OGSM model
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Transcript of Customer Success - Leveraging the OGSM model
ConnectIn London
2014
Ian Mullen
LinkedIn Gareth Jones
Daniel O’Neill
ConnectIn London 2014
Connect the world’s professionals to
make them more productive and
successful
Linkedin Objective
What is OGSM: Understanding the methodology
OGSM for LinkedIn recruiters
Q&A with special guest Daniel Hayward
Meet the Customer Success Team
Customer Success Session Agenda
OGSM ; Strategic Planning
How
What
Objective: defining an over-arching breakthrough vision • Stable, concise and reflective of your mission
Goals: stepping stones to achieving the objective • Needs to be traceable, specific and quantitative
• Specific, Measurable, Achievable, Compatible
Strategies: the choices we make to achieve our objective • Where we choose to focus
• Should be flexible
Measures: numerical benchmarks on our progress • Determines if our strategies are working
“Inspired organizations think, act and communicate from the inside out”
Simon Sinek; Author of ‘Start With Why’
Starts from the objective and work outwards
Guides your short term success
Provides a medium to long term focus
Fits on one page
Simple; clear; concise
Allows iterations
OGSM:
Measures
Goals
Strategies
Objectives
Measures
Jane Jones
Talent sourcer looking for the best and brightest in EMEA
London| Internet
Current: Acme
Previous: LinkedIn
Send a message 500+
Connections
Background
SUMMARY
Entrepreneur, risk taker, passionate, doer and solutions thinker. A ‘roll up your sleeves’, act like
an owner and love what you do, person.
I lead Talent Acquisition for LinkedIn in EMEA across our sales organization, marketing
solutions, and sales solutions team. Talent Acquisition transforms the future of an organization.
Talent acquisition is about changing lives.
Experience
Recruiter
Acme
April 2012-Current (1 year 7 months)
I joined Acme as the 1st Recruiter outside of North America back in September 2010. My
journey to date has been amazing! Everyday I am challenged, learn something new, collaborate
across multiple business units, develop process and system
OGSM for Recruiters
Objective:
• Become the number 1 mobile games company in the UK
Goals:
• Grow our UK Java Development team and raise awareness for future demands.
• 10 Java developers offer accepted in 3 months
• Create a pipeline of warm developers engaged in our brand
Strategies:
• Direct sourcing for passive talent
• Utilize the Jobs network for active talent
• Generate a warm talent pool via a market awareness campaign
• Implement a structure to track leads over time for the future
Measures:
• Data to support if our strategies are working
Strategy 1: Direct Sourcing:
• Where should you look for talent?
• What skills and keywords should you look for?
• What are the most popular groups?
• Which industries employ java developer?
• Who do we already know, have you leveraged your colleagues networks?
Strategy 2: Jobs network:
• What skills and keywords should you use?
• Join and post in popular groups?
• What stands out to potential employees
• Analyse your response flow
• Go viral, share the opportunity, have you leveraged your colleagues networks?
Strategy 3: Awareness campaign:
• Ramp communication naturally
• Deploy media at scale
• Allow the network to work for you
Strategy 4: Pipeline and track
• Create a workflow or structure for all and communicate it
• Develop different types of leads and track
• Update your pipeline, and keep communication going
Measures
• Create a workflow or structure for all and communicate it
• Develop different types of leads and track
• Update your pipeline, and keep communication going
Daniel Hayward
“Transforming the way the world connects with talent!”
15 years in talent Acquisition & HR
Current: Customer Success Lead at LinkedIn
Goal: To maximize the success of our corporate clients aligning
their strategic business and talent objectives
Previous: Yum! Brands (Pizza Hut USA),
Yum Brands!, Yum! Restaurants International (KFC UK & I)
Customer Success Consultants