EXPERTS

CUSTOMER

SERVICES

WE ARE

of

the

HOW TO BE

EFFICIENT?

ABOUT US PRODUCTS CO

ONLINETLIVE

eTICKET543

BOOKING

DASHBOARD

ONLINETANALYTICS

CDS 3.0 REPORTING & STATISTICS

QUEUE MANAGEMENTMore than just

BENEFITSWeb based operation

Instant overview and statistics

Local and centralized

management reports

If your Customer Services is 100%

efficient and there is no room for

improvements, if there are no costs

which could be saved or reduced or if

you have already explored every

possibility and channel to increase

your sales and cross-sales, then you

r e a l l y d o n ' t n e e d a q u e u e

management system.

What is the average waiting time

of your customers? Who is the most

efficient member of staff in a specific

branch? How successful is a marketing

campaign started just 4 days ago?

CDS 3.0 helps you answer these.

CDS 3.0

REPORTING & STATISTICS

FACTS AND FIGURESGoing beyond

BENEFITSDeeper analysis of data

Discovering cause and effects

Better actions based on reliable

information to increase efficiency

Statistics and reports sometimes

scratches only the surface. Looking to

tables, list of figures or graphs does

not always give the real depth and

understanding of events . To

understand the mechanism of your

business you need to connect the dots

and find the link between cause and

effects.

ONLINET ANALYSIS will dig

deeper into statistics and historical

data to provide the resource for better

executive decisions focusing on one

goal: increasing efficiency.

ONLINETANALYTICS

MANAGEMENT INFORMATIONin an instant

BENEFITSMap view of branches or shops

Full control over processes

Better decisions based on

reliable and accurate data

Information is power. In times

when decisions has to be made

quickly and efficiently, delaying an

important action can be fatal in

business.

Overviewing complicated reports

and statistics can be not only time

consuming but also an obstacle in

taking executive decisions in an

i n s tan t . Leade r s need so l id

foundations for their decisions, but do

n o t h av e t i m e to o v e r v i e w

comprehensive tables or endless lists

of figures.

DASHBOARD

BOOKING

QUEUE MANAGEMENTThe future of

BENEFITSFind the nearest branch or shop

Book a convenient appointment

Leave a feedback about the

customer experience

A successful business is able to

reach its customers wherever they are.

Mobile technology and smartphones

has become part of everyday life and

the platform for doing business faster

and easier.

Queue Management System has

changed once and for all the way we

think about waiting, queuing or

customer service. The use of

smartphones will bring again the

revolut ion of e f f i c iency and

productivity in serving customers.

How would you rateour services?

Send

We highly value your opinion.Thank you for sharing it.

QUEUE MANAGEMENTPaperless

BENEFITSFaster service

Save on paper and go green

Professional company image

A vital part of the queuing

process, when using a queue

management system, is the issue of a

ticket. The ticket contains a unique

identifier, a number that will be called

informing the customer about his

turn. With the evolution of mobile and

smartphone technology more and

more features and services are

available on this platform.

Using paper tickets is a thing of

the past. The eTICKET is easy to use,

ecologic and user-friendly.

eTICKET543

orange uk 16:45

your eTICKET

When arriving at the branch, please select the“eTICKET” option on the ticket dispenser’s screen.

Type in your eTICKET number and please have a seat. You will be called very soon.

21 Buckingham Palace Rd.London, SW18LY, United Kingdom

Your ticket number is:

146Selected services:

MORTGAGECustomers waiting in front of you:

2Desks serving:

6,7,8Service selection date and time:

September 17, 20116:45

4

NAVIGATOR

BANK

ONLINE CUSTOMER EXPERIENCE

The new face of

BENEFITSMore website visitors

More conversions

More efficient and faster

customer support

Promoting brand awareness,

selling online or offering technical

support is a vital part of any website

willing to reach their customers on the

worldwide web. While selling online

often is straight forward, sometimes

an expert's advice is needed to finish a

purchase.

Introducing a new brand or

product on the market is always easier

if somebody can explain their

benefits. A technical support in many

cases can't wait days, it has to offer

help immediately. Is your website

prepared for these challenges?

ONLINETLIVE

Interested?

www.onlinetgroup.com