Customer Services, Quality of Service and Billing 16 - 18 September 2015, Gaborone, Botswana Jacob...
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Transcript of Customer Services, Quality of Service and Billing 16 - 18 September 2015, Gaborone, Botswana Jacob...
Customer Services, Quality of Service and Billing
16 - 18 September 2015, Gaborone, Botswana
Jacob Munodawafa
Network Operation Centers (NOCs) and
Service Operation Centers (SOCs)
Network Operation Centers (NOCs)
• NOC, manages the NMS systems, monitors faults and events, track the performance of the network and troubleshoot the problems at the first hand.
• As the name implies, the main purpose of the NOC is to manage the network.
Service Operation Centers (SOCs)
• Service Operation Centers implement the service quality management concept. Service Operation Center or SOC monitors the quality of the overall service and take the necessary actions in the case of service degradations and outages.
• The main data source for the SOC screens will be the SQM. The experts in the SOC will continuously monitor SQM and coordinate with other departments to decrease the MTTR of the service outages.
Network Operations Centre (NOC)A Network Operations Center or Service Operation Center rests at the heart of every telecom network or major data center, a place to keep an eye on everything
Large organizations may operate more than one NOC /SOC, either to manage different networks or to provide geographic redundancy in the event of one site being unavailable or offline
Operations center during the Athens 2004 Olympic gamesTechnicians in Architel NOC
Overview of a typical NOC. Status monitors (front), backbone overview (back), and news broadcast on TV-set (right). Note safe under desk, typically for backups, passwords, or hardware cryptographic devices
Network Operations Centres (NOCs)Telkom South Africa
Telkom South Africa
Network Operations Centres (NOCs)
Telkom South Africa
Network Operations Centres (NOCs)
Telecom Namibia
Network Operations Centres (NOCs)
Telecom Namibia
Network Operations Centres (NOCs)
AT&T’s Global NOC in Bedminster, New Jersey
Network Operations Centres (NOCs)
Reliance Communications’ NOC in India
Network Operations Centres (NOCs)
Lucent’s Network Reliability Center in Aurora, Colorado (1998-99)
Network Operations Centres (NOCs)
Network Operations Center of UUNET/MCI WorldCOM which is now Verizon Business
Network Operations Centres (NOCs)
Akamai’s NOC in Cambridge, Massachusetts
Network Operations Centres (NOCs)
Easy CGI’s NOC in Pearl River, New York
Network Operations Centres (NOCs)
Ensynch’s NOC in Tempe, Arizona
Network Operations Centres (NOCs)
TWAREN’s NOC (Taiwan Advanced Research & Education Network)
Network Operations Centres (NOCs)
KDL’s NOC in Evansville, Indiana
Network Operations Centres (NOCs)
Global Crossing Network Operations Center
Network Operations Centres (NOCs)
ITU Secretary General visits PTCL NOC (Network Operations Centre), May 2012
Islamabad (May 12, 2012) – Secretary General of the UN agency International Telecom Union (ITU), Dr. Hamadoun Toure’, visited here today Pakistan Telecommunication Company Limited’s (PTCL) state of the art Network Operations Centre to apprise himself of the country’s largest telecom company’s network operations.Dr. Toure, who is undertaking his first official visit to Pakistan in connection with the international World Telecommunication & Information Society Day 2012 celebrations, toured PTCL NOC’s impressive premises and was briefed about its vast and round the clock operations
Network Operations Centres (NOCs)
Telenor's NOC at Fornebu, Oslo, Norway
Network Operations Centres (NOCs)
Network Operations Centres (NOCs)Intelsat Washington DC
Network Operations Centres (NOCs)
http://www.google.com/search?q=network+operations+center&hl=en&prmd=imvns&tbm=isch&tbo=u&source=univ&sa=X&ei=R-7_T7S_GoK4hAeNwdCXCA&sqi=2&ved=0CEwQsAQ&biw=1152&bih=769
More NOCs
Network Operations Centres (NOCs)
Impressive? Expensive? Completion? 24/7? Seats?
Tell us about your NOC /NOCs?
Tools and Views Capability and
Escalation
Building a NOC?
Expertise? Language?Ownership
and Location?Network,
What Role and Escalation?
Coordination? Redundancy?
Issues
Thank you
Looking forward to visit your NOC!