The CSU Monterey Bay SBDC is a part of the

The CSU Monterey Bay SBDC and Gilroy Business Resource Coalition*

Present:

Connect to your Customers for greater sales and Repeat Customers

Veronica Munoz: (831) 675-SBDC (7232) / Email: sbdc@csumb.edu *Gilroy Business Resource Coalition is comprised of the Gilroy Economic Development Corporation, Gilroy Chamber of Commerce, Gilroy Visitors Bureau and Gilroy Downtown Business Association. This cooperative agreement is partially funded by the U.S. Small Business Administration and the University of California, Merced. SBA's funding is not an endorsement of any products, opinions or

services. SBA funded programs are extended to the public on a non-discriminatory basis. This material is based on work supported by the U.S. Small Business Administration. Any opinions, findings, conclusions and recommendations expressed on this website are those of the author(s) and do not necessarily reflect the view of the U.S. Small Business Administration (SBA). Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.

September 30, 2011 8:00-10:00 am SBDC @ Gilroy

Gilroy Business Resource Coalition 7471 Monterey St. Gilroy, CA 95020

Customer retention and loyalty are the keys to your Small Business Success (especially in this tight economy)

o Join us and learn how to develop a personal “Connection” to your Customers

o Learn the key guidelines, tips and techniques to ensure your Customers become loyal

o Learn how to read the Customer and deal with difficult situations

Don’t miss this successful approach to Customer Service!

Pre-Registration is required. Event schedule is subject to change. Register online at: http://bit.ly/sbdcworkshops

Or contact Veronica Munoz at (831) 675-SBDC (7232)/ sbdc@csumb.edu