Customer Service Template Exit this Survey

1. How long was your wait on hold before speaking with our customer service representative?

2. How well did you feel our customer service representative understood what you were saying?

3. How eager to help you were the customer service representatives at our company?

4. Would you say that our customer service representative solved your problem or answered your question quickly, slowly,

or neither?

Extremely long

Quite long

Moderately long

Slightly long

Not at all long

Extremely well

Quite well

Moderately well

Slightly well

Not at all well

Extremely eager

Very eager

Moderately eager

Slightly eager

Not at all eager

Extremely quickly

5. How knowledgeable did our customer service representative seem to you?

6. How clear was the information that our customer service representative provided to you?

7. How many of your questions/problems did the customer service representative at our company resolve?

Quite quickly

Somewhat quickly

Neither quickly nor slowly

Somewhat slowly

Quite slowly

Extremely slowly

Extremely knowledgeable

Quite knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

Extremely clear

Quite clear

Moderately clear

Slightly clear

Not at all clear

All of them

Most of them

About half of them

Some of them

8. How helpful was our customer service representative?

9. Was your experience with customer service at our company better than you expected it to be, worse than you expected it

to be, or about what you expected it to be?

10. Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither

satisfied nor dissatisfied?

None of them

Extremely helpful

Quite helpful

Moderately helpful

Slightly helpful

Not at all helpful

A great deal better

Quite a bit better

Somewhat better

About what was expected

Somewhat worse

Quite a bit worse

A great deal worse

Don't know

Extremely satisfied

Quite satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

11. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

- 01 2 3 4 5 6 7 8 9

Extremely likely -

10

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Somewhat dissatisfied

Quite dissatisfied

Extremely dissatisfied