Col. Sagrado Corazón de JesúsMrs. Ana Lucía PerezCourse: Custome Service

Customer ServicePortfolio

Carolanne Pretzanzin10th CCLL “C”

Key#21

INDEXPICTIONARY……………………………………………………………….3

BURGER KING USES HORSE MEAT………………………………………6

KENTUCHY FRIED CHICKEN (ESSAY)……………………………………7

KWL CHARTS………………………………………………………………..8

CUSTOMER SERVICE R.C…………………………………………………9

WORD OF MOUTH…………………………………………………………10

THE ULTIMATE GOAL……………………………………………………11

WORD OF MOUTH…………………………………………………………12

USE OF BEHAVIORS THAT ENCOURAGE YOUR CUSTOMERS……….13

Costumer Relationship Is a model for

managing a company's interactions with current and future.

Relationship between Mrs. Pretzanzin and her clients.

External Customer

Is a customer who is not directly connected to that organization.

An organization that is not connects to Mrs. Pretzanzin company.

Internal Customer

Is a customer who is directly connected to and is usually internal to the organization.

Are employees of Mrs. Pretzanzin Company.

E- commerce Is a type of industry where the buying and selling of products.

Mrs. Pretzanzin buys products of Mrs. Maldonado Company and sells her products to

them.Word of Mouth

Is the passing of information from person to person by oral.

When a manager motivate his employees.

WORD DEFINITION EXAMPLE PICTURE

RELIABILITY CAPABLE OF BEING RELIED ON DEPENDABLE

IN A COMMUNITY NEED A REALIABITY PERSON.

ADVERTISING ANNOUNCEMENTS IN THE PRINT BROADCASR OR ELECTRIC MEDIA.

THE RESTAURANTS USE ADVERTISING TO CALL THE CUSTOMER.

GOLDEN RULE

ANY IMPORTANT PRINCIPLE.

THE CUSTOMER ALWAYS GOING TO HAVE THE REASON.

GOODWILL COOPERATIVE FEELINGS OR ATTITUDE.

IS DEPENTS ON GOODWILL.

AGE ISSUES THE AGE OF THE INSURED AT THE BEING ISSUED.

IN THE COMPANIES ARE MANY AGE ISSUES.

Kentuchy Fried Chicken (ESSAY)

KFC is a bad restaurant they don’t have respect for animals and the customers, they hurt in bad way to animals and also abuse of them, the customers can’t expect a good service if they do it wrong every day.

Now the people don’t worry about have a good healthy or good body they just eat fast food just for no cooking, despite it there been many cases that people get sick one example is the case of Monika Samaan, after eat a chicken twister but at the end she wins at count proved that KFC is a bad company.

KWL CHARTS

K W L

- I know that KFC contain many ingredients that is don’t good for us.

- What is the process?

- About the process in the Syptoms chicken and what contains Infection.

K W L

- Coca Cola ingredients?

- What is the process

- Has a signification the loyal?

- The most dangerous ingredient is phosphoric acid and Aspartame.

- Contain cocaine.

Customer Service Reading Comprehension Customer Service in Banks

The banking profession doesn’t have a very good reputation for customer service at the moment, and it’s not just due to loss of savings. High street branches are shutting down and where banks are available, their opening hours are inconvenient.  Staff at the desks are surly, increasingly under-qualified and often unable to answer questions. . Astonishingly, however, 86% of the customers at one bank are either ‘extremely satisfied’ or ‘very satisfied’ with the service they receive.  And what is even more surprising is that the bank in question has no High Street outlets at all. 

First National bank is run entirely through the telephone and the internet. And its success shows that customer service is just about face-to-face contact with clients.  The primary concern of the bank is recruiting the right people.  .  So they only recruit people who already exhibit good communication skills.

And unlike other services that operate primarily over the telephone, the staff at First National do not use scripts.   What this bank asks for is that staff be themselves and establish a rapport with their customers. Part of this is recognizing people’s needs. .

D

B

F

G

C

Some want the process to be swift and efficient.  The member of staff has to pick up on the caller’s mood and react accordingly.

.  The idea that customer service can be improved on a medium where there is no actual contact with a member of staff may seem strange at first. However, the website designers at First National spend a great deal of time understanding their customers and offering services which meet their needs. First National is already taking steps to fill this demand. They already offer a service in which customers receive a text when funds are received or when their account falls below a certain level. In the future, online systems may pre-empt customers’ needs in even more sophisticated ways.

PARAGRAPH

I know that fast food or restaurants have a good customer service well not all the restaurant I learned more about this information, for me the class of customer service is very important because this will help people return as liked the service and food will tell many people this is called word of mouth that helped me learn more of the restaurants, I hope to learn more about this, I like the class that we receive.

A

Word of Mouth

Company name: Walmart Logo/Slogan: Reason for choosing it: We choose Walmart because the last time we went, the service was bad. Workers do not resolve problems with efficiency and kindness. Imporvement Analysis: We think Walmart is a big company but, as it says in their slogan ''Save money. Live better'' is not exactly like that, they need to improve in several aspects such as have more cashiers. Prices do not change, most of the time, we could pay the same price at another store, and their prices aren't that cheap. They can start improving with a good customer service; their staff should take more the initiative to relate

with customers and to be more attentive to what customers need. Also the stores are usually dirty by midday this is due to the fact they do not hire enough people to clean the areas. But maybe the good thing is that Walmart has a lot of products that we can find, so at least we can say that the customer feels satisfied.

The Ultimate GoalThe ultimate goal of customer service I think that is create loyalty is like the preference customers have for a product is good so they would do anything to have them, if customers loyalty that would reflect: customer repeated buying a positive word of mouth this help to the company to have a new customers and more economical benefits. Customer service skill development provides the most significant way to find career success.

Word of Mouth

People think that advertising is a good way to induce people to buy, advertising increases awareness of products and service, but personal and recommendations lead to actual decisions to purchase those products and services. People talk about extraordinary experiences, word of mouth is STILL the best way to attract customers.E-commerce has a big impact on word of mouth, now people use electronic media because all the teenagers, adults think that is simpler to use. Customer service will always be the decisive battleground where winners and losers are quickly sorted out.