Customer Service: Going the Extra Mile
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Customer Service: Going the Extra Mile Santhanaram Jayaram
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When it comes to enhancing the customer service experience, we could consider the 10 Gems of Going the Extra Mile for Service, this presentation is an illustration of the 10 Gems.
Transcript of Customer Service: Going the Extra Mile
![Page 1: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/1.jpg)
Customer Service:Going the Extra Mile
Santhanaram Jayaram
![Page 2: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/2.jpg)
Look Good, Feel Great
![Page 3: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/3.jpg)
Notice your Customers
![Page 4: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/4.jpg)
Smile from the Heart
![Page 5: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/5.jpg)
Greet, Smile & Thank
![Page 6: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/6.jpg)
Give Customer Full Attention
![Page 7: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/7.jpg)
Know Your Product
![Page 8: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/8.jpg)
Provide Alternatives
![Page 9: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/9.jpg)
Choice of Words:Change Negative to
Positive
![Page 10: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/10.jpg)
Handling Challenging Individuals: C.L.A.P
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Thank Customer
![Page 12: Customer Service: Going the Extra Mile](https://reader036.fdocuments.in/reader036/viewer/2022081421/55497f3db4c905b96a8b4680/html5/thumbnails/12.jpg)
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