CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience...
Transcript of CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience...
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Global Customer Service
DHL EXPRESS
CUSTOMER SERVICE EXTERNAL AWARDSYTD Sep 2018
2DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 30 CS AWARDS IN AMERICAS
Country/Entity Name
Award Title Award Organizer
ArgentinaGold - Award for Innovation in Customer Service - Other Service Industries
Stevie Awards Inc.
Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
Bolivia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
Brazil
Gold - Contact Center of the Year (Up to 100 Seats) - Other Service Industries
Silver in Best Contact Center - Internal Operation
Bronze - Customer Service Department of the Year - Transportation
Canada Bronze - Customer Service Department of the Year - Transportation
Chile Bronze - Customer Service Department of the Year - Transportation
Colombia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
Costa Rica Bronze - Customer Service Department of the Year - Transportation
EcuadorSilver- Customer Service Complaints Team of the Year - All Other Industries
Silver - Contact Center of the Year (Up to 100 Seats) - All Other Industries
El Salvador Bronze - Contact Center Solution – New
GuatemalaSilver - Customer Service Management Team of the Year
Bronze - Customer Service Executive of the Year
Honduras Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries
3DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 30 CS AWARDS IN AMERICAS
Country/Entity Name
Award Title Award Organizer
Mexico Bronze - Customer Service Team of the Year - Transportation
Stevie Awards Inc.
Nicaragua Bronze - Customer Service Department of the Year - Transportation
Panama Bronze - Customer Service Department of the Year - Transportation
Peru
Bronze- Back-Office Customer Service Professional of the Year - All Other Industries
Bronze - Award for Innovation in Customer Service - All Other Industries
Bronze - Customer Service Department of the Year - Transportation
Uruguay Bronze - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees
U.S.A
Gold - Customer Service Team of the Year - DHL US Workforce Planning Team - Productivity Challenge
Silver- Customer Service Team of the Year - Nomination: DHL U.S. Key Accounts Executes!
Gold in Customer Service Achievement of the Year
Bronze - Customer Service Team of the Year - Transportation
Bronze - Customer Service Team of the Year - Transportation (WMX Team)
Bronze - Customer Service Department of the Year - Transportation
Venezuela Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
4DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA
Country/Entity Name
Award Title Award Organizer
Australia
QLD Winner - Operations CategoryAuscontact Awards
QLD Winner - Customer Category
Winner for Service Excellence - Australian Business Awards 2018 Australian Business Awards
Bangladesh
Winner - People's Choice Award for Favorite Customer Service
Stevie Awards Inc.
Gold - Frontline Team of the Year (Up to 100 Seats) - All Other Industries
Gold - Customer Service Leader of the Year - Transportation Industry
Silver - Customer Service Department of the Year - All Other Industries - Less than 100 Employees
Gold - Contact Center of the Year - Airlines, Distribution & Transportation
Customer Service Department of the Year- GOLD
Customer Service Team of the Year- SILVER
Customer Service Executive of the Year- Silver
Silver - Best Contact Center of the YearContactcenterworld.com
Silver - Best Contact Center Leader of the Year
Best Contact CenterCustomer Experience Management Asia Summit
5DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA
Country/Entity Name
Award Title Award Organizer
Hong Kong
Merit – Customer Service Professional of the Year (Contact Center)
Asia Pacific Customer Service Consortium (APCSC)
Merit – Customer Service Professional of the Year (Contact Center)
Winner (Logistics) – Customer Service Professional of the Year (Contact Center)
Winner (Logistics) – Customer Service Team Leader of the Year (Contact Center)
Global Support Services of the Year (Logistics)
Contact Center of the Year (Logistics – Under 300 Seats)
Best Customer Experience Management of the Year (Logistics)
Customer Satisfaction Quality System of the Year (Logistics - North Asia)
Indonesia
14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Email Center (Brand Digital Touch) Center for Customer
Satisfaction and Loyalty (CarreCCSL) and Service Excellence magazine
14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Call Center
Service Quality Award 2018
Platinum - Best Employee Engagement of the Year
Indonesia Contact Center Association
Bronze - Best Technology Innovation of the Year
Bronze - Best English Agent of the Year
6DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINACountry/Entity
NameAward Title Award Organizer
India
Best Customer Centric Organization of the YearCustomer Experience Strategy Summit
Best Customer Experience Organization of the Year
Japan Leader of the Year 2018 CC-Award JP
Korea, Republic Of
2018 National Best Call CenterKorea Management Association Consulting (KMAC)
New Zealand
Supreme Diamond Award
2018 CRM Awards
1st Place - Best Contact Center of the Year (Transport Services)
Pakistan Silver – Best Operations Manager of the Year Contactcenterworld.com
Philippines Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.
Singapore
Contact Center of the Year (Logistics – Under 100 Seats)
Asia Pacific Customer Service Consortium (APCSC)
Customer Satisfaction Quality System of the Year (Logistics – ASEAN)
Employee Engagement Program of the Year (Logistics - South Asia)
Silver - Best Contact Centre Team Leader of the Year (Between 20-100 seats)
Contact Centre Association of Singapore (CCAS)
Silver - Customer Experience Mystery Shopper Awards
Bronze - Best Contact Centre Manager of the Year (Between 20-100 seats)
7DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA
Country/Entity Name
Award Title Award Organizer
Sri Lanka Silver Winner - Customer Service Department of the Year Stevie Awards Inc.
Taiwan
Merit – Customer Service Team Leader of the Year (Service Center)
Asia Pacific Customer Service Consortium (APCSC)
Winner (Logistics) – Customer Service Manager of the Year (Service Center)
Winner (Logistics) – Customer Service Manager of the Year (Contact Center)
Winner (Logistics) – CRM Manager of the Year
Customer Satisfaction Quality System of the Year
Contact Center of the Year (Logistics – Under 200 Seats)
People Development Program of the Year (Logistics)
Thailand Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.
8DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA
Country/Entity Name
Award Title Award Organizer
Vietnam
Gold - Contact Center of the Year (Up to 100 Seats) - All Other Industries
Stevie Awards Inc.
Gold - Back-Office Customer Service Professional of the Year - All Other Industries
Silver - Back-Office Customer Service Team of the Year - All Other Industries
Silver - Customer Service Department of the Year - Airlines, Distribution & Transportation
Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries
Gold - Award for the Innovative Use of Technology in Customer Service
Gold - Executive Team Of The Year Best In Biz
Best Contact Center Support Pro - Workforce Planning
Contactcenterworld.com
Best Contact Center Supervisor
Green Contact Center
Best Customer Loyalty Program
9DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 6 CS AWARDS IN CHINA
Country/Entity Name
Award Title Award Organizer
China
Contact Center of the Year (Logistics – Under 1000 Seats)
Asia Pacific Customer Service Consortium (APCSC)
Employee Engagement Program of the Year (Logistics – China)
Customer Satisfaction Quality System of the Year (Logistics – China)
Project Manager of the Year (Logistic)
Customer Service Team Leader of the Year (Service Center)
Customer Service Professional of the Year (Service Center)
10DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 22 CS AWARDS IN EUROPE
Country/Entity Name
Award Title Award Organizer
Austria Top Service Österreich 2018 - Group of Excellence Top Service Österreich
Belgium Silver - Award for Innovation in Customer Service - Other Service Industries Stevie Awards Inc.
Croatia Best Contact Centre (up to 30 agents) Contact Centre Academy Annual Award
France Customer Service of the Year 2018 VISEO CONSEIL
Germany
Silver - Customer Service manager of the Year Stevie Awards Inc.
Top Service Deutschland 2018 - Group of Excellence Top Service Deutschland
Silver - Support Department of the Year Best in Biz
Italy Best Employee and Customer Engagement AwardClub CMMC - Customer Management Multimedia Competence
Kazakhstan Best Small Contact Center 2018 National Contact Center Association
Netherlands
Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
Stevie Awards Inc.
Bronze - Customer Service Training Team of the Year - All Other Industries
Norway Best Call Center Award - Transportation and Logistics Norway Customer Service Awards
11DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 22 CS AWARDS IN EUROPE
Country/Entity Name
Award Title Award Organizer
Portugal Global Contact Centre Trophy Award - Gold for Logistics and DistributionAssociation of Portugal Contact Centre (APCC)
Romania
Gold - Customer Service Team of the Year - Recovery Situation - Other Service Industries Stevie Awards Inc.
Best Call Center Award 2018 - Small Call Centers Category Romanian Contact Center Awards
Russia Best Project in the nomination “Social Responsibility” National Contact Center Association
Spain Best Customer Service - Express Transportation Industry Platinum Contact Center Awards
Sweden Swedish Customer Service Championship - B2BSwedish Customer Service Championship Awards
Switzerland
Silver Winner - Innovation of the Year - Business Service Industries
Stevie Awards Inc.
Gold Winner - Innovation of the Year - Business Service Industries
Turkey Best Customer Experience AwardIMI Conferences, Istanbul Call Center Awards
United Kingdom Bronze - Customer Service Complaints Team of the Year - Other Service Industries Stevie Awards Inc.
12DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 15 CS AWARDS IN MIDDLE EAST NORTH AFRICA
Country/Entity Name
Award Title Award Organizer
BahrainBronze - Front-Line Customer Service Team of the Year - All Other Industries
Stevie Awards Inc.
Silver Winner - Customer Service Team of the Year
Egypt Customer Service Department of the Year
Jordan Bronze Winner - Customer Service Department of the Year
Kuwait Customer Service Department of the Year
LebanonBronze - Collaboration Solution – New
Gold - Sales Distinction of the Year - Distribution & Transportation
MoroccoSilver Winner - Customer Service Department of the Year
Winner - Excellence for Contacts Center for the Moroccan Market: Concept "FIRST CHOICE" SICCAM
Oman Bronze Winner - Customer Service Department of the Year
Stevie Awards Inc.
Qatar Customer Service Team of the Year
Saudi Arabia Silver - Back-Office Customer Service Team of the Year - Other Service Industries
United Arab Emirates
Bronze - Front-Line Customer Service Team of the Year - Other Service Industries
Bronze - Contact Center of the Year (Up to 100 Seats) - Other Service Industries
International Business Excellence Award Winner International Business Excellence Awards
13DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA
Country/Entity Name
Award Title Award Organizer
Congo, The Democratic Republic of
Best Contact Center - Small Contact Center Contactcenterworld.com
Bronze - Customer Service Executive of the Year
Stevie Awards Inc.
Bronze - Customer Service Department of the Year – Transportation
Kenya
Bronze - Customer Service Department of the Year - All Other Industries - Less Than 100 seats
Stevie Awards Inc.
Silver - Young Customer Service Professional of the Year - All Other Industries
Bronze - Customer Service Leader of the Year - Transportation Industry
Silver - Customer Service Executive of the Year
Bronze - Customer Service Team of the Year - Transportation
Best Leader in EMEA 2018 – Small Contact Center
Contactcenterworld.com
Best Customer Service in EMEA 2018 – Small Contact Center
Namibia Courier Service Award for Service ExcellenceChartered Institute of Customer Management
Nigeria
Bronze - Customer Service Executive of the Year
Stevie Awards Inc.
Bronze - Customer Service Team of the Year - Transportation
14DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA
Country/Entity Name
Award Title Award Organizer
South Africa
Bronze - Customer Service Complaints Team of the Year - All Other Industries
Stevie Awards Inc.
Silver - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 seats
Silver - Back-Office Customer Service Team of the Year - All Other Industries
Silver - Contact Center of the Year (Over 100 Seats) - All Other Industries
Bronze - Front-Line Customer Service Professional of the Year - All Other Industries
Bronze - Back-Office Customer Service Professional of the Year - All Other Industries
Gold - Young Customer Service Professional of the Year - All Other Industries
Silver - Contact Center Professional of the Year
Silver - Customer Service Team of the Year - Transportation
Bronze - Customer Service Executive of the Year
Best Leader in EMEA 2018 – Mid Size Contact Center
Contactcenterworld.com
Best Contact Center in EMEA 2018 – Mid Size Contact Center
Tanzania
Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation
Stevie Awards Inc.
Best Community Spirit - Small Contact Center
15DHL Express Customer Service External Awards 2018 | Oct 2018
YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA
Country/Entity Name
Award Title Award Organizer
Uganda Bronze - Customer Service Department of the Year – Transportation
Stevie Awards Inc.
Zambia
Bronze - Customer Service Manager of the Year – Transportation
Contact Centre of the year (Up to 100 seats) - Other Service Industries
Bronze - Customer Service Executive of the Year
Zimbabwe
Bronze - Customer Service Manager of the Year - Transportation
Bronze - Customer Service Department of the Year – Transportation
Top Rated company ZWChartered Institute of Customer Management