Customer Service - Blown Mortgage

CUSTOMERSERVICE

BLOWNMORTGAGE.COM

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

http://suited45trk.com/?a=75&c=831&s1=&ts=bmss

Joel Spolsky onhis blog "Joel onSoftware" listshis top 7 stepsto remarkable

customerservice in the

softwareindustry.



IT customer service is muchlike mortgage customer

service, it’s a complex matterthat most people don’t

understand. More often thannot your explanations seem

more like excuses because thecustomer doesn’t understandwhat you are talking about.



To my fellow mortgage professionals (Iuse that term loosely and sparingly)please follow some semblance ofcustomer service in order to make usall look better:



* Return phone calls fast (not 24 hours, not 6 hours, faster)

* Learn how to explain difficult concepts clearly and in plain language (practice by yourself, before you’re on the phone with a customer)

* Return emails with phone calls (pick up the phone and build a relationship)

* Provide documentation to the customer – show them where you are getting your information from

* Don’t lie

* Spend as much time with your customer as they need



Have any more ideas? Add them in the

comments.



T O L E A R N M O R EBLOWNMORTGAGE.COM

LENDER HOTLINE: 888-581-5008

C L I C K H E R E



Justin McHood is Americas Mortgage Commentatorand has been providing Mortgage commentary forover 10 years.

INFORMATION PROVIDED BY:Justin McHood

MORTGAGE COMMENTATOR

Information Originally Published:February 26, 2007 BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

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Customer Service - Blown Mortgage

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