Customer Service and Hospitality
description
Transcript of Customer Service and Hospitality
Customer Service and HospitalityAsheville Convention & Visitors Bureau and Visitor Center
Introductions
Kinsay SandDestination GuruMeetings and ConventionsAsheville Convention and Visitor Bureau
Introductions
Jess KryzenskeProgram CoordinatorWorkforce Development & Public PolicyAsheville Area Chamber of Commerce
IntroductionsYour Turn! Name Grade Work Experience/Hobby Aspirations
Why do people visit Asheville?
Visitation mountains/natural beauty recreation/outdoor sports attractions arts/ crafts Culinary scene Music Relocation/retiring Meetings and conventions Weddings Architecture/history
Hospitality as a Career
Career Pathways Restaurant management Hotel/resort/club/golf management Culinary Cruises Meeting planning/event planning Destination marketing/sales
Hospitality as a Career Getting Started with Education and
Experience
Convention & Visitors Bureau
DepartmentsMarketing Motorcoach & Group TravelMeeting and ConventionsVisitor Services – the face of
Asheville
Marketing & PR Advertisement Campaigns
Branding target leisure travel target “Drive Market”
Atlanta, Virginia, Georgia, Tennessee, South Carolina
pitches
Marketing & PRSample Ads
Marketing & PR
21 Places We're Going in 2011 (Photos)
Asheville: Sample Arty Appalachian Culture1 of 21Award-winning microbreweries are sprinkled throughout Asheville, North Carolina
Why Go Now: Get a taste of Asheville while it still feels local and before it goes global. On the edge of the alluring Smoky Mountains, the food and drink scene of the recently dubbed "Beer City USA" is the perfect compliment to the scenery. You'll find over 30 galleries and 20 music venues devoted to everything from folk pieces to modern mash-ups.
Where to Stay: The Inn on Biltmore Estate, a gilded-age resort set on an 800-acre Vanderbilt estate, even tempts day trippers to stay overnight. For something more modern (and compact), the Hotel Indigo opened a 100-room boutique property downtown just over a year ago. With a colorful interior and artsy details, it's also within walking distance of the new Pack Square Park.
Insider Tip: Check out Live Wire before you go to plan your nightly entertainment. When to Go: Late September to early November for fall foliage.
Plan Your Trip: Fodor's The North Carolina Mountains Travel Guide
Motorcoach & Group Travel
educate travel office like AAA work with tour operators devise packaging create visitor guide uphold Asheville Brand
Meetings & Conventions support Asheville Area partners serve as a liaison to meeting planners
customer service Asheville accommodation & attraction
knowledge research participate in associations uphold Asheville brand
Meetings & Conventions clients and visitors
Visitors Center 200,000 visitors per year in visitor center 20% looking to relocate to the area international visitors gift shop open almost year round run by volunteers and 4 staff members trolleys concierge
Questions?
What have you learned?
Takeaways Asheville’s Tourism Industry Tourism and Hospitality has many different and varied
career options Networking
Friends, family, teachers, employers Getting experience now Your education gives you options You live in a world renowned location
Tour!