Customer Service
10
What’s good customer service worth?
-
Upload
jonathan-gullery -
Category
Business
-
view
1.402 -
download
0
description
Seth Godin's blog inspired me to put this together. The ROI (return on investment) for good customer service is enormous, and makes us feel great too!
Transcript of Customer Service
What’s good customer service worth?
If you spent a lot of money would you get good service?
First-class airfare : absolutely
A night in the presidential suite : definitely
Valet parking : probably
Would you be willing to pay an extra $10 for this?
Nice service at the DMV
Company cost to give good customer service…
0
: $ PricelessListening
