Customer Satisfaction Survey

Surveyed 20 existing clients

How did the clients hear of us?

Others:

• Saw name on a client’s website

• Sign Speed

WOM

Training

Web

site

Met sta

ff

Recommen

dations

Networki

ngOther

0

1

2

3

4

5

6

7

Chart Title

How do the clients rate our service?

Reliability

Knowledge & Skill

Customer Care

Helpfulness

Courteousness

Efficiency

Response Time

Value for Money

(Rated out of 5)

Average2013

4.40

4.50

4.40

4.50

4.85

4.40

4.40

3.90

Compared with

2008/09

Average 08/09

4.24

4.33

4.00

4.10

4.29

4.14

How satisfied are the clients with…

…the amount of contact from us?

…the visibility of their website on search engines?

…the amount of sales generated from their website?

80%

80%

40%

How many clients have noticed the benefits

after their investment?

65%

How many clients would recommend us?

90%

10%

Testimonials….

“We have been working with Web Adept for 2 years and I’m very satisfied with the help and support we’ve been given. The website is extremely successful and is generating a huge amount of business for us.”

Debra Rogers – Bay House Tenby

“Web Adept continues to give a high quality service which is friendly, helpful and reliable.”

Carolyn Rees – Caerhafod Lodge

“We are really happy with our website and would definitely recommend Web Adept’s services should any opportunity arise”

Paula Rayner - PLANED

“Web Adept are always responsive and keeps my website and emails up and running”

Antony Gallafent – Gallafents LLP

“Angus is awesome!!!”Wayne Morse – Explosive Productions

“I have been pleased to work with Web Adept and I’m extremely satisfied with the customer service I receive – can always rely on them to respond to any queries quickly and efficiently”

Luke Lawrence – Property Buyers Agent

“Brilliant customer service and always a friendly atmosphere when I come into the office. Great to have a company like this so local.”

Alexander Lawrence – Sandys Landscapes

“Excellent service – wouldn’t hesitate to recommend”Hidden Springs (can’t remember her name!!)

“Very friendly and helpful staff that are always on hand over the phone or in person”

Cindy Pearce – Thousand Islands Expeditions

“Efficiency with care”Keith – Upton Farm

“Really helpful personal service whenever I need them!”Nerys Edwards – Oneida Viviers