CUSTOMER SATISFACTION SURVEY 2009 - Tshwane · CUSTOMER SATISFACTION SURVEY 2009 Households...
Transcript of CUSTOMER SATISFACTION SURVEY 2009 - Tshwane · CUSTOMER SATISFACTION SURVEY 2009 Households...
CUSTOMER SATISFACTION SURVEY20092009
Households Satisfaction SurveyHouseholds Satisfaction Survey
Bureau of Market ResearchUniversity of South Africa
May 2009
TYPES OF HOUSES OCCUPIED BY RESPONDENTS, 2009
DISTRIBUTION OF SAMPLE BY TYPE OF AREA, 2009
LENGTH OF TIME HOUSEHOLDS HAVE LIVED IN THE C T 2009LIVED IN THE CoT, 2009
PERCENTAGE OF RESPONDENTS WHO REPORTED SATISFACTION WITH THE CURRENT SERVICE DELIVERY PERFORMANCE, 2009
PERCENTAGE OF RESPONDENTS WHO REPORTED AN IMPROVEMENT IN SERVICE PERFORMANCE LEVELS 2009IN SERVICE PERFORMANCE LEVELS, 2009
PERCENTAGE OF RESPONDENTS EXPRESSING CONFIDENCE IN THE C T TO PROVIDE A GOOD QUALITY OF LIFE 2009IN THE CoT TO PROVIDE A GOOD QUALITY OF LIFE, 2009
RANKING OF CHALLENGES (1 TO 10) TO BE ADDRESSED BY THE CoT 2009CoT, 2009
RANKING OF CHALLENGES (11 TO 20) TO BE ADDRESSED BY THE CoT 2009CoT, 2009
SATISFACTION LEVELS FOR THE PROVISION OF ELECTRICITY BY REGION 2009BY REGION, 2009
REASONS FOR DISSATISFACTION WITH ELECTRICITY PROVISION(RATINGS BELOW 6), 2009
PERCENTAGE OF RESPONDENTS (WITH ACCESS TO ELECTRICITY) CONFIRMING REGULAR ELECTRICITY READINGS, 2009
PERCENTAGE OF HOUSEHOLDS (WITH ACCESS TO ELECTRICITY) USING PRE‐PAID ELECTRICITY METERS 2009USING PRE‐PAID ELECTRICITY METERS, 2009
SATISFACTION LEVELS FOR REFUSE COLLECTION BY REGION, 2009
SATISFACTION LEVELS FOR REFUSE COLLECTION BY REGION, 2009
REASONS FOR DISSATISFACTION WITH REFUSE CO C O 2009COLLECTION, 2009
SATISFACTION LEVELS FOR NEIGHBOURHOOD ROADS BY REGION 2009BY REGION, 2009
REASONS FOR DISSATISFACTION WITH NEIGHBOURHOOD STREETS, 2009 ,
SATISFACTION LEVELS FOR SANITATION BY REGION, 2009
REASONS FOR DISSATISFACTION WITH SANITATION, 2009
SATISFACTION LEVELS FOR STORMWATER SYSTEMS BY REGION, 2009
REASONS FOR DISSATISFACTION WITH STORMWATER SYSTEMS, 2009
SATISFACTION LEVELS FOR WATER PROVISION BY REGION, 2009
REASONS FOR DISSATISFACTION WITH WATER PROVISION, 2009
PERCENTAGE OF RESPONDENTS (WITH ACCESS TO WATER) CONFIRMING REGULAR WATER READINGS, 2009
PERCENTAGE OF HOUSEHOLDS THAT MAKE USE OF PRE‐PAID WATER METERS, 2009
SATISFACTION LEVELS FOR STREET LIGHTS BY REGION, 2009
REASONS FOR DISSATISFACTION WITH STREET LIGHTS, 2009
SATISFACTION WITH ELECTRICITY TARIFFS BY REGION, 2009
SATISFACTION WITH PRE‐PAID ELECTRICITY TARIFFS BY REGION, 2009
SATISFACTION WITH PROPERTY RATES BY REGION, 2009
SATISFACTION WITH WATER TARIFFS BY REGION, 2009
SATISFACTION WITH PRE‐PAID WATER TARIFFS BY REGION, 2009
REFUSE REMOVAL TARIFFS BY REGION, 2009
SATISFACTION WITH SANITATION TARIFFS BY REGION, 2009
SATISFACTION WITH WASTE REMOVAL TARIFFS BY REGION, 2009
SATISFACTION WITH BUS TARIFFS BY REGION, 2009
SATISFACTION LEVELS FOR COMMUNITY HALLS/RECREATION CENTRES BY REGION 2009BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH COMMUNITY HALLS AND RECREATION CENTRES, 2009
SATISFACTION LEVELS FOR FIRE AND RESCUE SERVICES/FIRE BRIGADE BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH FIRE AND RESCUE SERVICES/FIRE BRIGADE, 2009/ ,
SATISFACTION LEVELS FOR EMERGENCY MEDICAL AND AMBULANCE SERVICES BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH EMERGENCY MEDICAL AND AMBULANCE SERVICES, 2009
SATISFACTION LEVELS FOR THE MUNICIPAL BUS SERVICE BY REGION, 2009,
MAIN REASONS FOR DISSATISFACTION WITH THE MUNICIPAL BUS SERVICE OF THE CoT 2009SERVICE OF THE CoT, 2009
SATISFACTION LEVELS FOR CEMETERIES BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH MUNICIPAL CEMETERIES, 2009
SATISFACTION LEVELS FOR MUNICIPAL CLINICS BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH MUNICIPAL CLINICS, 2009
SATISFACTION LEVELS FOR MUNICIPAL HOSPITALS BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH MUNICIPAL HOSPITALS, 2009
SATISFACTION LEVELS FOR MUNICIPAL MUSEUMS BY REGION, 2009
SATISFACTION LEVELS FOR MUNICIPAL THEATRES BY REGION, 2009
SATISFACTION LEVELS FOR PRETORIA NATIONAL ZOO BY REGION, 2009
SATISFACTION LEVELS FOR MUNICIPAL PARKS BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH MUNICIPAL PARKS, 2009
SATISFACTION LEVELS FOR PAVEMENTS/PEDESTRIAN WALKWAYS BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH PAVEMENTS/PEDESTRIAN WALKWAYS, 2009
SATISFACTION LEVELS FOR PUBLIC LIBRARIES BY REGION, 2009
SATISFACTION LEVELS FOR PUBLIC SPORTS FACILITIES BY REGION, 2009
MAIN REASONS FOR DISSATISFACTION WITH PUBLIC SPORTS FACILITIES IN THE CoT, 2009
SATISFACTION LEVELS FOR MUNICIPAL PUBLIC TOILETS BY REGION, 2009
SATISFACTION LEVELS FOR GARDEN REFUSE SITES BY REGION, 2009
SATISFACTION LEVELS FOR MUNICIPAL TAXI RANKS BY REGION, 2009
SATISFACTION LEVELS FOR INFORMAL TRADING FACILITIES BY REGION, 2009,
SATISFACTION LEVELS FOR PUBLIC SWIMMING POOLS BY REGION, 2009
SATISFACTION LEVELS FOR RECREATION RESORT/NATURE CONSERVATION AREAS (RESERVES) BY REGION, 2009
SATISFACTION LEVELS FOR LICENSING: LEARNER’S DRIVER’S LICENCE BY REGION, 2009
SATISFACTION LEVELS FOR LICENSING: DRIVER’S LICENCE (APPLICATIONS/RENEWALS)
BY REGION, 2009
SATISFACTION LEVELS FOR WASTE REMOVAL BY REGION, 2009
SATISFACTION LEVELS FOR EMERGENCY/DISASTER MANAGEMENTBY REGION, 2009
SATISFACTION LEVELS FOR STREET SWEEPING AND LITTER CONTROL BY REGION, 2009
SATISFACTION LEVELS FOR TRAFFIC LIGHTS/SIGNALS BY REGION, 2009
SATISFACTION LEVELS FOR GRASS CUTTING BY REGION, 2009
SATISFACTION LEVELS FOR ROAD MAINTENANCE BY REGION, 2009
SATISFACTION LEVELS FOR STREET TREES BY REGION, 2009
SATISFACTION LEVELS FOR GOVERNMENT/SOCIAL HOUSING BY REGION, 2009
PERCENTAGE OF POPULATION UTILISING CoT COMMUNITY SERVICES DURING THE 12 MONTHS PRECEDING THE SURVEY, 2009
PERCENTAGE OF POPULATION UTILISING CoT COMMUNITY SERVICES DURING THE 12 MONTHS PRECEDING THE SURVEY, 2009
SATISFACTION LEVELS FOR BUILDING CONTROL SERVICES BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF ILLEGAL SQUATTING/OCCUPATION BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF LAND INVASIONS BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF ILLEGAL STREET/INTERSECTION TRADING BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF ILLEGAL DUMPING BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF ILLEGAL WATER CONNECTIONS BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF ILLEGAL ELECTRICITY CONNECTIONS BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF VISUAL ENVIRONMENT BY REGION, 2009
SATISFACTION LEVELS FOR CONTROL OF BUILDING/CONSTRUCTION RUBBLE BY REGION, 2009
SATISFACTION LEVELS FOR TRAFFIC CONTROL BY REGION, 2009
SATISFACTION LEVELS FOR CRIME PREVENTION BY REGION, 2009
SATISFACTION LEVELS FOR NOISE CONTROL BY REGION, 2009
PERCENTAGE OF HOUSEHOLDS RECEIVING AN ACCOUNT FROM THE CoT, 2009
RATING OF CoT ACCOUNTS IN TERMS OF CLARITY BY REGION, 2009
RATING OF CoT ACCOUNTS IN TERMS OF CORRECTNESS BY REGION, 2009
RATING OF CoT ACCOUNTS IN TERMS OF REGULARITY OF ACCOUNT BY REGION, 2009
EFFICIENCY OF DEALING WITH INCORRECT ACCOUNTS BY REGION, 2009
PERCENTAGE OF RESPONDENTS SATISFIED WITH PAYMENT METHODS BY REGION 2009WITH PAYMENT METHODS BY REGION, 2009
RANKING OF THE MOST PREFERRED METHODS OF PAYMENTS TO THE CoT, 2009 (INDEX = 100)
RANKING OF PREFERRED METHODS TO ACCESS CoT ACCOUNTS, 2009
AWARENESS OF THE CoT TOLL FREE NUMBER BY REGION, 2009
USAGE OF THE CoT TOLL FREE NUMBER BY REGION, 2009
TYPE OF CALL CENTRE SERVICE ENQUIRED ABOUT BY REGION, 2009
PERIOD OF ENQUIRIES TO THE CoT CALL CENTRE, 2009
SATISFACTION WITH CALL CENTRE HANDLING ENQUIRIES BY SERVICE TYPE, 2009
TYPE OF WALK‐IN CENTRE SERVICE REQUESTED BY REGION, 2009
SATISFACTION RATINGS FOR WALK‐IN CENTRES HANDLING ENQUIRIES BY TYPE OF SERVICE, 2009
TYPE OF WRITTEN ENQUIRIES MADE BY REGION, 2009
INVOLVEMENT IN METRO CONSULTATIVE OR PARTICIPATORY PROCESSES BY REGION, 2009
AWARENESS OF CORRUPTION BY REGION, 2009
AWARENESS OF CORRUPTION BY REGION AND TYPE OF CORRUPTION, 2009,
AFFIRMATION REGARDING CoT SATISFACTORILY ADDRESSING CORRUPTION BY REGION 2009CORRUPTION BY REGION, 2009
AWARENESS OF WHO WARD COUNCILLOR IS BY REGION, 2009
PERCENTAGE OF RESPONDENTS WHO HAVE ACCESS TO WARD COUNCILLOR, 2009
PERCENTAGE OF RESPONDENTS WHO COMMUNICATED WITH WARD COUNCILLOR SINCE LAST MUNICIPAL ELECTION 2009WARD COUNCILLOR SINCE LAST MUNICIPAL ELECTION, 2009