Customer Satisfaction is Not Enough!

61

TAGS:

description

impianBESARku.com | Power Point Slide Best Seller’s Books - Harley Davidson, brand yang menjadi lambang kejantanan dan kesuksesan pria ternyata pernah jatuh di tahun 1982. Kualitas produk yang merosot, market share yang turun di bawah Honda dan Suzuki, penjualan tetap selama 7 tahun, dan PHK karyawan menghantui pikiran top management-nya.

Transcript of Customer Satisfaction is Not Enough!

Page 1: Customer Satisfaction is Not Enough!
Page 2: Customer Satisfaction is Not Enough!
Page 3: Customer Satisfaction is Not Enough!
Page 4: Customer Satisfaction is Not Enough!
Page 5: Customer Satisfaction is Not Enough!
Page 6: Customer Satisfaction is Not Enough!
Page 7: Customer Satisfaction is Not Enough!
Page 8: Customer Satisfaction is Not Enough!
Page 9: Customer Satisfaction is Not Enough!
Page 10: Customer Satisfaction is Not Enough!
Page 11: Customer Satisfaction is Not Enough!
Page 12: Customer Satisfaction is Not Enough!
Page 13: Customer Satisfaction is Not Enough!
Page 14: Customer Satisfaction is Not Enough!
Page 15: Customer Satisfaction is Not Enough!
Page 16: Customer Satisfaction is Not Enough!
Page 17: Customer Satisfaction is Not Enough!
Page 18: Customer Satisfaction is Not Enough!
Page 19: Customer Satisfaction is Not Enough!
Page 20: Customer Satisfaction is Not Enough!
Page 21: Customer Satisfaction is Not Enough!
Page 22: Customer Satisfaction is Not Enough!
Page 23: Customer Satisfaction is Not Enough!
Page 24: Customer Satisfaction is Not Enough!
Page 25: Customer Satisfaction is Not Enough!
Page 26: Customer Satisfaction is Not Enough!
Page 27: Customer Satisfaction is Not Enough!
Page 28: Customer Satisfaction is Not Enough!
Page 29: Customer Satisfaction is Not Enough!
Page 30: Customer Satisfaction is Not Enough!
Page 31: Customer Satisfaction is Not Enough!
Page 32: Customer Satisfaction is Not Enough!
Page 33: Customer Satisfaction is Not Enough!
Page 34: Customer Satisfaction is Not Enough!
Page 35: Customer Satisfaction is Not Enough!
Page 36: Customer Satisfaction is Not Enough!
Page 37: Customer Satisfaction is Not Enough!
Page 38: Customer Satisfaction is Not Enough!
Page 39: Customer Satisfaction is Not Enough!
Page 40: Customer Satisfaction is Not Enough!
Page 41: Customer Satisfaction is Not Enough!
Page 42: Customer Satisfaction is Not Enough!
Page 43: Customer Satisfaction is Not Enough!
Page 44: Customer Satisfaction is Not Enough!
Page 45: Customer Satisfaction is Not Enough!
Page 46: Customer Satisfaction is Not Enough!
Page 47: Customer Satisfaction is Not Enough!
Page 48: Customer Satisfaction is Not Enough!
Page 49: Customer Satisfaction is Not Enough!
Page 50: Customer Satisfaction is Not Enough!
Page 51: Customer Satisfaction is Not Enough!
Page 52: Customer Satisfaction is Not Enough!
Page 53: Customer Satisfaction is Not Enough!
Page 54: Customer Satisfaction is Not Enough!
Page 55: Customer Satisfaction is Not Enough!
Page 56: Customer Satisfaction is Not Enough!
Page 57: Customer Satisfaction is Not Enough!
Page 58: Customer Satisfaction is Not Enough!
Page 59: Customer Satisfaction is Not Enough!
Page 60: Customer Satisfaction is Not Enough!
Page 61: Customer Satisfaction is Not Enough!

THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE … SATISFACTION, SERVICE...satisfaction (Qin & Prybutok, 2008). 2.4. Customer satisfaction Customer satisfaction is the outcome of the

THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE … SATISFACTION, SERVICE...satisfaction (Qin & Prybutok, 2008). 2.4. Customer satisfaction Customer satisfaction is the outcome of the

INTRODUCTION Customer satisfaction - · PDF fileCUSTOMER SATISFACTION TOWARDS SUV’SMAHINDRA & MAHINDRA 1 INTRODUCTION Customer satisfaction:

INTRODUCTION Customer satisfaction - · PDF fileCUSTOMER SATISFACTION TOWARDS SUV’SMAHINDRA & MAHINDRA 1 INTRODUCTION Customer satisfaction:

European motor claims and customer satisfaction - EY · PDF file2 European motor claims Is customer satisfaction enough? Customer behavior in any market is a complex animal, and motor

European motor claims and customer satisfaction - EY · PDF file2 European motor claims Is customer satisfaction enough? Customer behavior in any market is a complex animal, and motor

CUSTOMER ANALYSIS-CUSTOMER SATISFACTION

CUSTOMER ANALYSIS-CUSTOMER SATISFACTION

Customer service and customer satisfaction · Amadeus Global Report 2016 6. Customer service and customer satisfaction 6.2 Customer satisfaction and loyalty 77 The Amadeus Customer

Customer service and customer satisfaction · Amadeus Global Report 2016 6. Customer service and customer satisfaction 6.2 Customer satisfaction and loyalty 77 The Amadeus Customer

HDI Customer Satisfaction Index.HDI Customer Satisfaction Index. This is not your ordinary survey tool. The HDI Customer Satisfaction Index Service is a web-based customer satisfaction

HDI Customer Satisfaction Index.HDI Customer Satisfaction Index. This is not your ordinary survey tool. The HDI Customer Satisfaction Index Service is a web-based customer satisfaction

customer value customer satisfaction

customer value customer satisfaction

internet banking Bank Customer Satisfaction Survey Bank Customer Satisfaction Survey

internet banking Bank Customer Satisfaction Survey Bank Customer Satisfaction Survey

Factors Affecting Customer Satisfaction on Berger … · Factors Affecting Customer Satisfaction ... Factors Affecting Customer Satisfaction on ... Factors Affecting Customer Satisfaction

Factors Affecting Customer Satisfaction on Berger … · Factors Affecting Customer Satisfaction ... Factors Affecting Customer Satisfaction on ... Factors Affecting Customer Satisfaction

Customer Satisfaction Survey of - irs.gov satisfaction, business results, and customer ... 2011 Customer Satisfaction Survey to ... used to develop a customer satisfaction questionnaire.

Customer Satisfaction Survey of - irs.gov satisfaction, business results, and customer ... 2011 Customer Satisfaction Survey to ... used to develop a customer satisfaction questionnaire.

Measuring Customer Satisfaction and Loyalty. I.The value of measuring customer satisfaction II.Conducting a customer satisfaction survey III.Satisfaction.

Measuring Customer Satisfaction and Loyalty. I.The value of measuring customer satisfaction II.Conducting a customer satisfaction survey III.Satisfaction.

CUSTOMER SATISFACTION 2013. CUSTOMER SATISFACTION CAMPIONE AZIENDE.

CUSTOMER SATISFACTION 2013. CUSTOMER SATISFACTION CAMPIONE AZIENDE.

Customer satisfaction: Do you know the score? · Customer satisfaction 1 Customer satisfaction IBM Institute for Business Value Customer satisfaction—the score matters In today’s

Customer satisfaction: Do you know the score? · Customer satisfaction 1 Customer satisfaction IBM Institute for Business Value Customer satisfaction—the score matters In today’s

SERVICE QUALITY AND CUSTOMER SATISFACTION: … · SERVICE QUALITY AND CUSTOMER SATISFACTION: ... The study focuses on the service quality and customer satisfaction ... customer satisfaction,

SERVICE QUALITY AND CUSTOMER SATISFACTION: … · SERVICE QUALITY AND CUSTOMER SATISFACTION: ... The study focuses on the service quality and customer satisfaction ... customer satisfaction,

customer satisfaction

customer satisfaction

Managing Customer Satisfaction Week 3 Customer Expectations & Satisfaction.

Managing Customer Satisfaction Week 3 Customer Expectations & Satisfaction.

internal customer satisfaction leads to external customer satisfaction

internal customer satisfaction leads to external customer satisfaction

Pengaruh Service Quality Terhadap Loyalty Melalui Customer Satisfaction, Trust … · 2019. 11. 5. · satisfaction; customer satisfaction and trust; customer satisfaction and commitment;

Pengaruh Service Quality Terhadap Loyalty Melalui Customer Satisfaction, Trust … · 2019. 11. 5. · satisfaction; customer satisfaction and trust; customer satisfaction and commitment;

2017 Customer Satisfaction Survey Summary Customer Satisfaction...2017 Customer Satisfaction Survey Summary INDOT’s 2017 Customer Satisfaction Survey continues to show that Indiana

2017 Customer Satisfaction Survey Summary Customer Satisfaction...2017 Customer Satisfaction Survey Summary INDOT’s 2017 Customer Satisfaction Survey continues to show that Indiana

Chapter 13 Managing customer satisfaction Define customer satisfaction Understand the importance of satisfying customers Evaluate customer satisfaction.

Chapter 13 Managing customer satisfaction Define customer satisfaction Understand the importance of satisfying customers Evaluate customer satisfaction.