Customer relationship management(sjain ventures)
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Transcript of Customer relationship management(sjain ventures)
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Customer Relationship Management
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Customer relationship management refers to the interaction made between a company and a customer.
It includes services and technologies provided by a company to customers.
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Motive of CRM
l It helps to focus on creating value for company and customer for long duration.
l Providing best services to their customers l It helps in gaining profit for a company
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Importance of CRM
l For competing and making customer and company relationship stronger.
l For tracking customer's details and helping them to have a good profit
l Technologies and services are cost effective
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Benefits of CRM
l Work is done effectively, so cost is reasonablel As customers are getting their desired needs, they become more satisfied
l More and more customers are getting advantagel Profit for a long duration with maximum opportunity
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For more details,
Visit here:http://sjainventures.com/