Customer Referral Program Overview - Amazon S3...Tablet Promotions Program Overview • A full...

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How Customers Receive their Referral Code 1. First, activate a new phone line for the customer. Next, the customer must sign up for Metro Rewards. Finally, enter their referral code into the employee app. 2. The customer will be awarded 250 points on the tablet for opening a new line with a referral code at your store. 3. The referring customer will get a text message letting them know they received 250 points for referring a friend or family member to your store. How to Complete a Referral Customer Referral Program Overview Exclusive to Metro by T-Mobile rewards members. Referrer earns 250 bonus points when referring a friend. Referred customer earns 250 bonus points. Referred customer must to open a verified new line and a Metro Rewards account. Referral codes are only valid at the same location it was given. 1. Tablet will display referral code and program details when a rewards member checks-in. 2. Rewards members can text themselves their code and program details by pressing the “Text Me My Code” button on the tablet. 3. Sales reps can see a member’s referral code and display the referral message on the tablet at anytime during checkout.

Transcript of Customer Referral Program Overview - Amazon S3...Tablet Promotions Program Overview • A full...

Page 1: Customer Referral Program Overview - Amazon S3...Tablet Promotions Program Overview • A full screen promotion may be displayed on the tablet after a rewards member enters their phone

How Customers Receive their Referral Code

1. First, activate a new phone line for the customer. Next, the customer must sign up for Metro Rewards. Finally, enter their referral code into the employee app.

2. The customer will be awarded 250 points on the tablet for opening a new line with a referral code at your store.

3. The referring customer will get a text message letting them know they received 250 points for referring a friend or family member to your store.

How to Complete a Referral

Customer Referral Program Overview • Exclusive to Metro by T-Mobile rewards members.• Referrer earns 250 bonus points when referring a friend.• Referred customer earns 250 bonus points.• Referred customer must to open a verified new line and a Metro Rewards account.• Referral codes are only valid at the same location it was given.

1. Tablet will display referral code and program details when a rewards member checks-in.

2. Rewards members can text themselves their code and program details by pressing the “Text Me My Code” button on the tablet.

3. Sales reps can see a member’s referral code and display the referral message on the tablet at anytime during checkout.

Page 2: Customer Referral Program Overview - Amazon S3...Tablet Promotions Program Overview • A full screen promotion may be displayed on the tablet after a rewards member enters their phone

When a Bill is Paid

1. The first time an employee logs into the POS, they will be asked if they already have a Dealyze employee code. This begins the pairing process.

2. If the employee clicks “YES”, they enter their existing Dealyze employee code. Going forward, the pos will sign them in automatically

3. If the employee clicks “NO” they will be asked to create a new Dealyze account. Accounts created this way will also be signed in automatically by the pos.

Pairing with POS Employee Accounts When an employee signs in to the POS, they will be automatically signed into the Dealyze app.

POS Integration Overview - Streamlines the checkout process, saves employees time, and helps to eliminate fraud.- Any number entered into the tablet will be sent directly to the POS.- Once a bill payment is processed the customer is automatically awarded points.- When an employee signs in to the POS, they are automatically signed into Dealyze.- Coming Soon: Reward redemption, add a new line signup, improved referral fraud detection.

1. Every phone number entered into the tablet will be sent directly to the POS “QPay box”.

2. The status of the bill payment will be displayed on the Dealyze app.

3. When a bill payment is processed in the POS, points will be awarded automatically.

Page 3: Customer Referral Program Overview - Amazon S3...Tablet Promotions Program Overview • A full screen promotion may be displayed on the tablet after a rewards member enters their phone

Tablet Promotions Program Overview • A full screen promotion may be displayed on the tablet after a rewards member enters their phone number.• While the promotion is displayed, the sales rep is shown details and pitch material to support the sale and

help inform the customer about the great deal.• A sales rep can pull up an active promotion at any time during the checkout to view pitch material and

display promotion graphics on the tablet.

Customer Experience

1. Details of the promotion are shown to the sales rep. If a customer presses “Learn More”, the sales rep is shown a notification.

2. At any time during the checkout a sales rep can display an active promotion on the tablet and view pitch material to support a sale.

3. Sales rep will be asked if the promotion was claimed at the end of the checkout. Will be automated when full POS integration is released.

1. The tablet will display a full screen promotion when a rewards member enters their phone number into the tablet.

2. A rewards member can tap “Learn More” if they are interested in the promotion.

3. A rewards member can tap “No, Thanks” to close the promotion and continue if not interested.

* promotion details and images are for example purposes only

Sales Rep Experience