Customer process jgab08292013

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Behavior and influences charts of where the customer is in the selling/buying process. Customer phases (pre-considering, shopping, etc.), and process map macro-systems.

Transcript of Customer process jgab08292013

Page 1: Customer process jgab08292013

Customer Process

First Light [email protected]

Page 2: Customer process jgab08292013

Customer Process Map Customer Phases

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Customer Process Map Systems

Considering Shopping

?

?

?

?

Buying Owning

Selling

?

?

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Veritas

First Light [email protected]


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