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CUSTOMER-ORIENTEDTRAINING
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Targeted training in a new high-tech environment
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© Copyright by ARBURG 03 / 20203
ALL-ROUND CUSTOMER TRAINING
New Training Center Digitalised training environment Customer-oriented training Product training
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© Copyright by ARBURG 03 / 2020
OURTRAININGCENTER
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© Copyright by ARBURG 03 / 20205
FACTS AND FIGURES
Previous situation − Machines in the training room
− 5 training rooms covering 500 m²
New Training Center− Total area: 2200 m²
− Machine hall covering 1160 m²
− 11 training roomssuitable for 154 participants
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© Copyright by ARBURG 03 / 20206
GREATER CUSTOMER BENEFITS
Modern building –ideal learning environment
Modern technology can beused to answer questionsin more detail
Training can be flexiblyadapted to the level ofknowledge of each participant
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© Copyright by ARBURG 03 / 2020
DIGITALISEDANDNETWORKED
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© Copyright by ARBURG 03 / 20208
FOCUS: LEARNING TOGETHER
All rooms featurethe same equipment− Smart board
− Touch PC for every participant
− Fully networked IT infrastructure
Benefits− Facilitates interactions between
tutors and participants
− Rooms can also be usedfor collaboration meetings
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© Copyright by ARBURG 03 / 20209
WORKING ON NETWORKED MACHINES
ARBURG ALS host computersystem networks all machines
Smart boards on machines andin training rooms enable− Screen sharing
− Collaborative application sharing
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© Copyright by ARBURG 03 / 2020
NEW TRAININGCOURSE PROGRAMME
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© Copyright by ARBURG 03 / 202011
CHANGES TO OUR CUSTOMER COURSES
New level system− Level 1: principles of user interfaces
− Level 2: programming
− Level 3: options
Our objectives− Range of courses tailored to
technology and customer requirements
− Easier to choose courses
Updated range of coursesavailable as of mid-2020
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© Copyright by ARBURG 03 / 202012
CUSTOMER COURSES: PROCESS TECHNOLOGY
Level 1:− Selection now based on user interface
rather than machine model
− Subsequent selection option basedon machine model (hydraulic / electric)
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© Copyright by ARBURG 03 / 202013
CUSTOMER COURSES: PROCESS TECHNOLOGY
Level 2: machine settings − Main course (level 1 must be completed first)
− Selection based on series anduser interfaces
Level 3: options− Selection based on user interfaces
− Subsequent selection option basedon machine model (hydraulic / electric)
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© Copyright by ARBURG 03 / 202014
CUSTOMER COURSES:MAINTENANCE TECHNOLOGY
Updated range of coursesavailable as of mid-2020− Selection based on machine model
(hydraulic / electric)
Level model for service courses− Level 1: for qualified electrical personnel
− Level 2: for qualified mechanical personnel
− Level 3: component assemblies
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© Copyright by ARBURG 03 / 202015
CUSTOMER COURSES:MAINTENANCE TECHNOLOGY
Level 1: general− Electrical: basic understanding of circuit diagrams and control systems
− Mechanical: machine installation and maintenance
Level 2: machine model and component assembly− Electric drives
− Hydraulic ALLROUNDER: hydraulic circuit diagram, injection units and clamping units
− Electric ALLROUNDER: hydraulic circuit diagram, injection units, clamping units and sensor system
Level 3: advanced− Hydraulic/electric ALLROUNDER: calibration
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© Copyright by ARBURG 03 / 2020
THE TEAM
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STRONG TRAINING TEAM –WITH EXPERTS FROM ALL TECHNICAL FIELDS
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