Customer Fiori Interest Groups

SAP Fiori Customer Interest Groups

Marie Kretz & Tatjana Borovikov

June 2015 Customer

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer

Agenda

What is SAP Fiori?

What are SAP Fiori Customer Interest Groups?

What are the collaboration opportunities?

What is there to expect?

How to join the interest group?

Additional information

What is SAP Fiori?


Fiori in a nutshell

SAP Fiori is the new user experience (UX) for SAP software.

It applies modern design principles for a completely

reimagined user experience.

SAP Fiori UX represents a personalized, responsive and

simple user experience across devices and deployment options.

For the definition of SAP Fiori apps, we are following

a role-based user experience

for enterprise-wide engagement across lines of business.

What are SAP Fiori Customer

Interest Groups?


Definition and goal

Definition

The SAP Fiori Customer Interest Group is open to you as customers

interested to work with us on defining and improving SAP Fiori.

It is organized by LoB areas, industries, and SAP solutions which are focus

areas for Fiori development now and in the future.

Goal

We want to develop a relationship that extends over more then one

development cycle and collaborate with you as end users as well as

interested subject matter experts on an ongoing basis.

The exact collaboration needs and time frame for a Fiori App are

determined and will be communicated by the area responsible when

known.


LoB areas, industries, and SAP solutions in focus

SAP Fiori Customer Interest Groups @ Customer Influence

• Asset Management

• Environment, Health, and Safety

• Human Resources

• IT Management

• Research and Development, Engineering (SAP PPM,

SAP PS)

• Retail and Multichannel

• Customer Engagement & Commerce (CEC)

• Finance

• Governance Risk and Compliance (GRC)

• Idea to Delivery (SAP PP, SAP QM, SAP SCM)

• Sourcing to Pay (SAP MM, SAP MM-PUR, SAP SRM)

• Transportation & Logistics (T&L)

https://influence.sap.com/ct/c_h.bix?a=OD5979





If you register for a working group, you:

• can be involved as an end-user in validation activities to help us to

understand your real needs

• agree in general to be informed about future SAP Fiori engagements

• will benefit from regular product update events

such as the quarterly Co-Innovation Forums and the Co-Innovation Calls

• will receive invitations to concrete engagement projects

• can de-register from the working group at any time


Before collaboration can begin,

we will check if the

Feedback Agreement document

is already in place.

We will contact you if action needs

to be taken.

Once signed, this is applicable

for any app or other project.

Feedback Agreement

Ensure

Non-disclosure

SAP Feedback Agreement

Customer

Commitment

Clarity on Intellectual

Property

Project Independent

What are the collaboration

opportunities?


3 Collaboration opportunities

SAP customers & end-users are

at the heart of Fiori apps design

• Portfolio & Roadmap Definition

• Design Phase

• Development


3 Collaboration opportunities in detail

Portfolio, Roadmap

Definition

Develop the right apps

We analyze the most frequently used

functionalities and define a list of use

cases and roles.

You validate the selected use

cases and roles that drive value

in your organization.

Development

Develop the apps right

We setup regular user validation

sessions to review apps in

implementation.

Designers, user researchers, and

developers capture your input and

roll-in the feedback to further

improve the apps until delivery.

Your users validate and give

feedback up until the release

of the app.

Design Phase

Design the apps right

We start with the description of the main

user (persona) for a group of apps and

then design initial screen flows.

Once these are available, we engage with

real end users and validate the persona,

the use cases, and the initial designs.

Your users give feedback.

What is there to expect?


Planned activities and estimated efforts

• Regular participation in the SAP Fiori Customer Co-Innovation calls (approx. 1 hour quarterly):

Overview of current and planned SAP Fiori apps, demos, and possible special presentations.

• Close collaboration with your end users during the design phase of the apps:

2-3 individual conference calls over 3 weeks (approx. 1 hour each).

• Loose collaboration with your end users during the implementation phase:

1-2 conference calls over 2 months (approx. 1 hour each).

• Possible participation in future Customer Co-innovation Forums scheduled over 2 days just after the

release of an app: several sessions approx.1 to 1,5 hour each.


Customer role

Participating in a Remote Usability Test

Participating customers will be kindly asked to:

• Involve end-users in these activities who help us to

understand your real needs

• Work with us and provide feedback on

an ongoing basis as

the SAP Fiori App creation proceeds

from personas through use cases and initial

screen flows to implementation.

http://experience.sap.com/participate/participating-in-a-remote-usability-test/

http://experience.sap.com/participate/participating-in-a-remote-usability-test/


Fiori Customer Engagement Experience Example

Research

Request

• Online session

for end-user

interviews: 1h

• Participate in

phone call to

validate learnings:

1h

Registration

• SAP

Fiori@Customer

Influence

• Receive Email

• Sign Feedback

Agreement

Co-Innovation

Call

• Participate every

6 - 8 weeks: 1h

• Learn about next

collaboration

opportunities

• Get updates on

Fiori apps

Design Validation

• Set-up /

Participate in end-

user validations: 2

calls, 1h each

Development

Validation

• 1 remote product

review with experts

and end users: 1h

Customer Co-

Innovation

Forums

• Provide feedback

on new apps:

>1h – depending

on number of

apps reviewed





How to join the interest group?


Influence SAP Fiori

SAP Fiori Customer Interest Groups

Sign-up via: SAP Fiori@Customer Influence






SAP Fiori@Customer Influence

Step 1:

Decide for focus

Step 2: Register

Additional information


You can also learn more about SAP Fiori here

Customer Influence: https://influence.sap.com

Fiori on the SAP Hana Marketplace: http://www.saphana.com

Fiori Experience Page: https://experience.sap.com/fiori

Installation & Configuration: https://help.sap.com/fiori

Participate in improving products with SAP: http://experience.sap.com/participate/

SAP Fiori Roadmap: https://websmp104.sap-ag.de/~sapidb/012002523100016328952014E.pdf

https://influence.sap.com/

http://www.saphana.com/

https://experience.sap.com/fiori

https://help.sap.com/fiori

http://experience.sap.com/participate/

http://experience.sap.com/participate/

https://websmp104.sap-ag.de/~sapidb/012002523100016328952014E.pdf






© 2014 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Marco Dorn

Customer Engagement Initiative

SAP SE, Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

T +49 6227 7-48233

F +49 6227 78- 43982

M +49 151 5711 8702

Marie Kretz & Tatjana Borovikov

Fiori Customer Engagement

Frontrunner Applications Team Walldorf

SAP SE, Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

T +49 6227 7-49022

F +49 6227 78- 41496

M +49 151 438 200 86

Customer Fiori Interest Groups

Documents

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