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Customer Feedback Persona's
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Gamer Advocates Innovator Protector Negative Ninny To get the most wholistic view of your customers’ experience, you must obtain feedback from as many of them as possible; but not every customer is the same... The 5 Personas of Customer Feedback So how do we effectively collect feedback from so many customers? Local Viewpoints has identified 5 different kinds of people, and we’ve tailored our tools to appeal to each. The advocates recommend their favorite business to their friends, especially if the process is simple. Local Viewpoints allows your customers to speak on your behalf with just the click of a few buttons. The innovator wants to share their ideas with you, and you should listen! Their thoughts could improve your business Local Viewpoints provides you with a modern mobile suggestion box, allowing you to improve the things customers care about. Suggestions? SLOW WATCH FOR CONSTRUCTIVE INFORMATION The Negative Ninny likes to identify the one or two faults in your business, yet still recommends your business to friends. Local Viewpoints tools continues to probe for areas of dissatisfaction, identifying customers at risk. SHERIF The protector needs to tell you and the world about their precieved poor experience with your business. Local Viewpoints’ structured reviews and real time alerts reduces the negative impact of a protectors feedback. Let’s Play Win $100! L L L L L $100 Advocates Innovator Negative Ninny Protector Gamer The gamer wants to win some money. They will give you feedback if you give them a chance to try their luck. Local Viewpoints offers a $100 monthly sweepstakes to give the gamer that extra perk.
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To get the most holistic view of your customers' experience, you must obtain feedback from as many of them as possible; but not every customer is the same..... These customer feedback personas can help you identify ways to motivate each of the different personas. Local Viewpoints identified 5 different kinds of people and we've tailored our tools to extract more insights from each persona in different ways.
Transcript of Customer Feedback Persona's
Gamer
Advocates
Innovator
Protector
NegativeNinny
To get the most wholistic viewof your customers’ experience, you must obtain feedback from as many of them as possible; but not every customer is the same...
The 5 Personas of Customer Feedback
So how do we e�ectively collect feedback from so manycustomers? Local Viewpoints has identified 5 di�erent kinds of people, and we’ve tailoredour tools to appeal to each.
The advocates recommend
their favorite business to
their friends, especially if the
process is simple.
Local Viewpoints allows
your customers to speak
on your behalf with just
the click of a few buttons.
The innovator wants to share
their ideas with you, and you
should listen! Their thoughts
could improve your business
Local Viewpoints provides you
with a modern mobile suggestion
box, allowing you to improve
the things customers care about.
Suggestions?
SLOWWATCH FORCONSTRUCTIVEINFORMATION
The Negative Ninny likes to identify
the one or two faults in your
business, yet still recommends
your business to friends.
Local Viewpoints tools continues
to probe for areas of dissatisfaction,
identifying customers at risk.
SHERIF
The protector needs to tell you
and the world about their
precieved poor experience
with your business.
Local Viewpoints’ structured
reviews and real time alerts
reduces the negative impact of
a protectors feedback.
Let’s Play
Win $100!
L
L
L
L L
$100
Advocates
Innovator
Negative Ninny
Protector
GamerThe gamer wants to win some
money. They will give you
feedback if you give them a
chance to try their luck.
Local Viewpoints o�ers a
$100 monthly sweepstakes to
give the gamer that extra perk.
