Customer Experience Guide Final - Forward Space · I2i, Post and Beam, Duo Storage Spaces designed...
Transcript of Customer Experience Guide Final - Forward Space · I2i, Post and Beam, Duo Storage Spaces designed...
Customer Experience Guide
Office Concepts
Office Concepts
Welcome
We aspire to create great client experiences,
including those that happen in our own space.
A visit to our Chicago showroom is the perfect
opportunity to:
•discuss and identify your unique business needs
•explore our broad range of services and products including furniture, interior architecture and technology solutions
•experiment with the many unique workplaceexperiment with the many unique workplace options available to you
•create workplaces that build your business, reflect your brand and support your culture
Office Concepts
In an interconnected and interdependent worldworld, the workplace has to work smarter, and harder, than ever before.
Optimizing real estate is a key strategic issue.
It has to enhance collaboration, attract and engage
employees, build brand and encourage the wellbeing of
the people who work there – physically, emotionally and
cognitively.
Together, Office Concepts and Steelcase offer
the most comprehensive range of products,
services and ideas to help create and manage the
complexity of owning the kind of workplace required
today – an interconnected workplace.
Office Concepts
O StOur Story…
The workplace can be a key strategic tool:
interconnected, collaborative, inspirational. A work
environment designed to support people, and the flow
f i f ti d h d ll b tiof information and enhanced collaboration, can
actually help a company solve tough business
problems, build market share, and stay competitive.
In other words, an interconnected workplace for an i t t d ldinterconnected world.
An Interconnected Workplace will:
• Optimize every square foot of real estate
• Enhance collaboration as a natural way of kiworking
• Attract, develop, and engage great talent
• Build the company brand and culture
• Help improve a person’s wellbeing
Workplaces designed for an interconnected world offerWorkplaces designed for an interconnected world offer
the right blend of spaces and solutions to support the
ways people work. It has to include the right amount of
space for individual “I” work, as well as group “We”
work. And there needs to be a combination of spaces
that are shared or owned.
Office Concepts
PALETTE OF PLACE + POSTURE
Office Concepts
Hospitality + Welcome
Solutions for lobby, lounge, higher education, healthcare and
hospitality settings. This wireless area is versatile and supports
multiple functions. These furnishings can be applied in a home
workplace as elegantly as any professional office environment.
Office Concepts
Media:Lounge
Collaboration is a dynamic process that happens throughout a
worker’s busy day. This lounge media:scape setting allows
people to simply walk up, connect their laptops, and start
sharing information. It becomes a collaborative destination
where meetings are inclusive, everyone participates and people
build on each other’s ideas in real-time. Information is displayed
for everyone to see, share and learn.
.
Office Concepts
Conference Room
Conferencing areas are designed to enhance social
connectivity, foster collaboration and allow participants to
change postures while remaining engaged in their meeting.
Office Concepts
Frame One Benching
Highly-mobile nomads need a place to set up camp for a few
hours, focus, catch-up on work and see colleagues. They need
quick and easy access to technology, so they can plug in fast
and get to work. Screens provide moderate visual privacy, but
still allow workers to see and be seen so they can network and
learn from others. Simple storage elements help people on the
move pack and unpack quickly.
Office Concepts
I2i, Post and Beam, Duo Storage
Spaces designed for small, informal, collaborative meetings.
These i2i chairs promote movement and are comfortable for
long periods of time, while supporting multiple postures.
Office Concepts
Architectural Walls
Architectural walls combine high-end aesthetics with the
planning flexibility of moveable walls, creating an endless array
of layout possibilities. These settings are used as meeting
spaces, touchdown areas, and private enclaves.
Office Concepts
Answer Workstations
Real Estate compression –this Answer 7x7 workstation still
accommodates ample workspace and storage. Storage is used
to divide the space, creating privacy and visual interest. Meeting
table supports impromptu meetings and collaborative work.
Office Concepts
EE6 Open Office
Private office look and feel without walls. Wood and laminate
finishes together for a unique visual contrast. Freestanding and
panel attached components make solution less expensive
without compromising aesthetics. Abundant work surface space
for active and anticipated work (piling). Informal/ unplanned
meetings and collaboration happen here with the addition of an
ottoman, table and chairs.
Office Concepts
EE6 Private Office
Elective Elements 6 can be applied in a range of settings. This
layout is an open plan, free standing, private office. It is partially
surrounded by 65” high Montage panels with a variety of tile
options. The separate meeting area within this space creates
defined zones for both collaboration and focused work.
Office Concepts
Campfire
Workers need to take a break, swap stories and network with
colleagues Casual collaboration areas located in closecolleagues. Casual collaboration areas located in close
proximity to individual work areas promote workers shifting
between focused and collaborative work, allow them to mentor
and /or learn from others.
Office Concepts
c:scape workstations
Connect zone - real estate compression – small footprint with
ample workspace and storage. Open plan to support
collaborative environments. Light/airy design makes space g y g p
feel more open. These workers need to stay connected to each
other throughout the day, shifting rapidly between their own
project work and communicating with the team.
Office Concepts
EE6 Workstations
Designed for privacy and concentration, or interaction and
collaboration in the open plan. These design principles are the
foundation of this solution:
• enable a smooth workflow
• support collaboration
• maximize the efficiency of space
• create zones for different work modes
Office Concepts
• accommodate technology seamlessly
• encourage alternative postures
Collaboration
Collaboration is the central focus of our work process.
Collaboration spaces are designed to balance social, spatial
and informational needs. We have a range of technology
integrated into these settings. Some are intentionally low tech to
encourage more brainstorming and face to face conversations.
media:scape is used in multiple settings to enable the flow of
information.
Office Concepts
Walkstation
Research and studies have proven that wellness in the
workplace now goes beyond simple ergonomics. Wellbeing is
physical, cognitive as well as social. An organization that can
support its workers in all three areas will inevitably retain a
happier group of employees.
Office Concepts
Work Café
The Work Café is designed as a multi-functional environment.
The settings enable socialization and community building with
co-workers. Many prefer doing their work in this type of
environment, vs. quiet zones, where the quiet itself can be a
distraction. This space serves as the company hub, to
encourage individuals from all departments to interact with each
other.
Office Concepts
Training Room
Multipurpose room for training, conference, or classroom.
Tables flip and nest, for easy set up, movement and storage.
Audio Visual additions include: lighting, video, audio and g g
microphone for easy professional presentations.
Office Concepts
Here is the key question that we’d like you to
pose to your customers right now – in a
global, mobile, 24/7 world, is your workplace
ready?
We believe that with the fundamental shift in
ld d th f d t l th tour world, and the fundamental way that our
work has changed, the workplace needs to
be fundamentally different too.
We believe that the workplace can be a key p y
strategic business tool, but ONLY if it’s
relevant to what’s going on with the world,
with work and with workers.
Office Concepts
notes:
Office Concepts
notes:
Office Concepts
Our job is to help you create great experiences wherever work happens.
Whether you design them, manage them or work in them,
we can help you create high performance, hard working p y g p g
workspaces.
How do we do that?
We’re passionate about understanding how people really work.
We utilize a research methodology that is based upon user
observation, and we embed our insights into all of our products
and services.
We offer...
• the broadest range of interior architecture +
furniture + technology productsfurniture + technology products.
• the widest range of services in the market.
• the most experienced dealer network in the world.
• a history of reliability — we do what we say we’re going to do.
• obsessively high standards for quality and our natural
environmentenvironment.
We have a lot of experience. You can depend on us.
Our products. Our services. Our people.
We promise.
Office Concepts
p
Office Concepts
Office Concepts