CRM2011

CUSTOMER COMPLAINT FORM

Complainant : Megalift Sdn Bhd

Received By : EN. HASHIM (KJ120-2) Date : 7 NOVEMBER 2014

Method : Written / Verbal

NATURE OF COMPLAINT (Please √ tick)

Wrong delivery Damage to property Non cargo worthy Accident (During Delivery)

Wrong drop off Cargo loss Missing container ReportingLate delivery √ Cargo damage Late loading StaffLate collection Late un stuffing Late stuffing DisputeWrong Contr Released Others(please specify): Telecommunication Problems

Section A: Details of Complaint

Received the complaint from customer (Ms Jenny Wu) on accident, the container was found damaged on top of it side.

E-mail received on 7th November 2014

Section B : Action Taken

E-mail to client to inform the client regarding the accident with photos attached for evidence reference.We wrapped the container with plastic sheet to prevent from any further damage. However, we have repaired the container and it is ready to use.

Section C: Root Cause Investigation

The hyster spreader was found parked above the container and fell down on top of the container. The incident caused holes on top of the container.

Section D: Correction Action Plan

Done on 8th November 2014

Ref. No:

CRM2011

Signature :________________________ Target Completion Date:

Section E: Verification

Issue CAR/ PAR: Yes/ No Verified by:___________________ Date:______________ ( )

Note: Attach additional page if required at every section