Customer Centrism
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Transcript of Customer Centrism
![Page 1: Customer Centrism](https://reader034.fdocuments.in/reader034/viewer/2022052700/55a1ff5e1a28ab1c4c8b4827/html5/thumbnails/1.jpg)
Before we begin,
if we may ask,
how do we like to have
our tea?
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INTRODUCING,
MUMBAI’S FAVORITE
ENERGY DRINK...
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The Cutting Chai
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Customer Centric
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DIGITAL AGE
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19%
Internet Penetration
80%
Mobile Internet Users
February 2013
February 2014
150 Million
230 Million
%53
60% TEENS –View 125 Messages
Millennials
42% ACTIVE USERS - SEARCH IN LOCAL LANGUAGE
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INERTIA MONEY
UNCERTAINTY CONSISTENCY
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Business sustainability
First Mover-Advantage
Brand Equity
loyalty
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MAKING THINGS
PEOPLE WANT
MAKING PEOPLE
WANT THINGSTO
FROM
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FROM
SELECTIVE
HEARING
ACTIVE
LISTENING
TO
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Credits-
We are social
http://www.slideshare.net/wearesocialsg?utm_campaign=profiletrack
ing&utm_medium=sssite&utm_source=ssslideview
Ethios
http://www.slideshare.net/Ethinos
Mercatus-havent been able to locate the link sorry.