Customer Care People Helping People

1-800-295-7000 • signius.com

Customer service has an ever-increasing importance. Social media and review sites

make it easier than ever for customers to share their experiences with the general

public with the click of a button. These reviews reach a wide audience and they are

influential.

A Growing Importance

Providing excellent

customer service can

have a lasting impact

on a business.

Customers

appreciate feeling

heard and need

timely responses to

their questions,

requests, concerns,

and complaints. A

positive experience

can be the difference

between lifelong

loyalty and a lost

relationship. The

following tips will

increase the

customer service

experience you offer.

It’s important to know everything about

what you're selling. You should know

how your product or service works and

be aware of the types of questions

customers will ask. Communicating

informative and articulate answers will

build your credibility.

Know the

Product or

Service

When you are face-to-face with a

customer, offer a warm greeting

and smile. When you are handling

customer service on the telephone,

the same rule applies because a

smile can come through in your

voice. Saying thank you after every

transaction is also critical to show

your gratitude for their business.

Be Friendly

and Grateful

It’s easy for customer service interactions to involve emotions,

so it's important to make sure those who handle your customer

service do so in a courteous, professional, and respectful

manner. Emotions should never interfere with ensuring a

customer is happy.

Be Respectful

Every employee, not just customer service representatives,

should understand the appropriate way to talk to, interact

with, and problem solve for customers. Employee training

will give your employees the tools they need to carry good

customer service through the entire customer experience.

Training

There may be nothing worse to a

customer than non-responsiveness and

feeling ignored. Regardless of the type of

inquiry, it's important to respond quickly,

even if it is only to say you are looking

into it and will be in touch. If you say you

will be in touch, follow up when you say

you will. If you don’t think your business

can meet your customers’ demands while

maintaining a high level of customer

service, consider a live customer care

call center so no opportunities for your

business to shine are missed.

Be

Responsive

Feedback Use your customers to improve the customer

service experience. Ask them for feedback and

take time to review it, identify areas for

improvement, and make specific changes in

your business. Make sure customers are happy

with the products and services as well as the

entire process from first reaching out to you to

completing the transaction.

Contact Us

Signius Communications is dedicated to supplying your business with the best

outsourced call center services available. Utilizing seventeen contact centers

across the U.S., Signius offers competitive pricing when meeting language and

time zone needs. You will receive top notch service from the agents who answer

your customers’ calls and those who put together the program to suit your needs.

Find out more with a free no-obligation consultation by calling 1-800-295-7000 or

visiting http://signius.com/.

Contact Us