7/21/2019 Customer Business Canvas

http://slidepdf.com/reader/full/customer-business-canvas 1/1

!"# %&' ("')& *'+ ,%-./ 0%&(1'&23 4#& ("')& ,5&#-67(/ 8%96' 0&#5#2)()#123

!"# %&' ("')& *'+ %-. :6559)'&2 ,%;'17+/3 4#& ("')& <)2(&)=6()#1 >"%11'923

4#& ("')& >62(#?'& @'9%()#12")523

!")7" #1'2 "%.' ("'+

'2(%=9)2"'-3

4#& ("')& @'.'16' 2(&'%?23

A#B %&' ("'+ )1(';&%('-

B)(" ("' &'2( #C ("'

5&#52'7(D2 =62)1'22 ?#-'93 !"#$%&!'(

E%22 E%&F'( ,%99

?62)7)%12/

A#B 7#2(9+ %&' ("'+3

G)7"' E%&F'( ,");" '1-

;6)(%& 59%+'&2/

:';?'1('- ,%7#62()7H '(7/

!"#$%&!' (

!"#$%&!' *+ $*,-.#,-*/' +*0 %#0,/!0'1-%'( !"% #2,-.-,3 2#,!4*0-!'( 21#0#2,!0 -',-2'(   0'&2#1%9 %22)2(%17'

I5()?)J%()#1 %1- '7#1#?+ 5&#-67()#1 G'B1'22

<'-)7%('- 0'&2#1%9

K22)2(%17'

@'-67()#1 #C &)2F %1- 617'&(%)1(+ 5&#=9'? :#9 .)1; 0'&C#& ?% 17' :'9CL:'&.) 7'

K7M6)2)()#1 #C 5%&()769%& &'2#6&7'2 %1- %7().)()'2 -)2(&)=6()#1 >62(#?)J%()#1 K6(#?%('- :'&.)7'2

7#1('1( >#??61)()'2

'.'1(N5&#?# <'2);1

O&%1-N:(%(62

0&)7'

>#2( @'-67()#1

@)2F @'-67()#1

K77'22)=)9)(+

4#& P"')& 8%96' 0&#5#2)()#1234#& P"')& <)2(&)=6()#1 >"%11'923

4#& P"')& >62(#?'& @'9%()#12")523

4#& P"')& @'.'16' 2(&'%?23

!"#$%&! ,3%!' *+ 0!'*502!'(

0"+2)7%9

Q1('99'7(6%9 ,=&%1-H 5%('1(2H 7#5+&);"(2H -%(%/

4)1%17)%9

A6?%1

?'-)% %22'2(2

-' ,1! 65'-/!'' $*0!( ,3%!'(

K22'( 2%9'   +-"!7 %0-2-/4 73/#$-2 %0-2-/4

R2%;' C'' S)2( 0&)7' G';#()%()#1, =%&;%)1)1;/

:6=27&)5()#1 4''2 0&#-67( C'%(6&' -'5'1-'1( T)'9- E%1%;'?'1(

'#$%&! 21#0#2,!0-',-2'( O&#F'&%;' C''2 >62(#?'& 2';?'1( -'5'1-'1(   @'%9L()?'LE%&F'(

4)U'- >#2(2 ,2%9%&)'2H &'1(2H 6()9)()'2/ K-.'&()2)1; 8#96?' -'5'1-'1(

8%&)%=9' 7#2(2 S'1-)1;N@'1()1;NS'%2)1;

V7#1#?)'2 #C 27%9' S)7'12)1;

V7#1#?)'2 #C 27#5'

80-2-/4

>#2( <&).'1 ,9'%1'2( 7#2( 2(&67(6&'H 9#B 5&)7' .%96' 5&#5#2)()#1H ?%U)?6? %6(#?%()#1H 'U('12).' #6(2#6&7)1;/

8%96' <&).'1 , C#762'- #1 .%96' 7&'%()#1H 5&'?)6? .%96' 5&#5#2)()#1/

9:;<=:> ?@A BCD?;EAFGD HCD=:ADD I ADDA:?=JK =:L; L;F ALLAB?=MA JNMAF?=D=:> DJKAD

! "% ( % &' (" ' ? #2( ) ?5 #& (% 1( 7# 2( 2 ) 1"' &' 1( ) 1 (" ') & = 62 )1 '2 2 ? #- '9 3 A# B % &' ( "' )& 7 6& &' 1( 9+ 5% +) 1; 3

!")7" *'+ @'2#6&7'2 %&' ?#2( 'U5'12).'3 A#B B#69- ("'+ 5&'C'& (# 5%+3

!")7" *'+ K7().)()'2 %&' ?#2( 'U5'12).'3 A#B ?67" -#'2 '%7" @'.'16' :(&'%? 7#1(&)=6(' (# ("')& #.'&%99 &'.'16'23

WX KC('& 2%9'2

A#B -# ("'+ 5&#.)-' 5#2(L56&7"%2' 762(#?'& 2655#&(3

B*', D,052,50! F!.!/5! D,0!#$'

A#B -# ("'+ %99#B 762(#?'&2 (# 56&7"%2' 25'7)C)7 5&#-67(2

%1- 2'&.)7'23

YX <'9).'&+

A#B -# ("'+ -'9).'& % 8 %96' 0&#5#2)()#1 (# 762(#?'&23

ZX V.%96%()#1

A#B -# ("'+ "'95 762(#?'&2 '.%96%(' ("')& #&;% 1)J%()#1[2

8%96' 0&#5#2)()#13

\X 06&7"%2'

21#//!& %1#'!'(

]X KB%&'1'22

A#B -# ("'+ &%)2' %B%&'1'22 %=#6( ("')& 7#?5%1+[2

5&#-67(2 %1- 2'&.)7'23

!")7" #1'2 B#&F ='2(3

!")7" #1'2 %&' ?#2( 7#2(L'CC)7)'1(3

&#6()1'23

>#1.'1)'17'NR2%=)9 )(+ P"&#6;" B")7" >"%11'92 -# ("')& >62(#?'& :';?'1(2 B%1((# =' &'%7"'-3

A#B %&' ("'+ &'%7")1; ("'? 1#B3

A#B %&' ("')& >"%11'92 )1(';&%('-3

>#L7&'%()#1

9!3 F!'*502!' B1#//!&'

<).'&2)C)'- ,5&#-67(N2'&.)7' #CC'&)1;/

E69()L2)-'- 09%(C#&? ,"#&)J#1(%9 L ?69()59' 5&#-

7%(';#&)'2H .'&()7%9 L ?69()59' 9)1'2/

^_'(()1; ("' ̀ #= <#1'a

!"%( .%96' -# ("'+ -'9).'& (# ("' 762(#?'&3 !"%( (+5' #C &'9%()#12")5 -#'2 '%7" #C ("')& >62(#?'&

:';?'1(2 'U5'7( ("'? (# '2(%=9)2" %1- ?%)1(%)13

4#& B"#? %&' ("'+ 7&'%()1; .%96'3

!")7" #1' #C ("')& 762(#?'&[2 5&#=9'?2 %&' ("'+

"'95)1; (# 2#9.'3

!"# %&' ("')& ?#2( )?5#&(%1( 762(#?'&23

!")7" *'+ @'2#6&7'2 %&' ("'+ %7M6)&)1; C&#?

("')& 5%&(1'&23

!"%( =61-9'2 #C 5&#-67(2 %1- 2'&.)7'2 %&' ("'+

#CC'&)1; (# '%7" >62(#?'& :';?'1(3

!")7" *'+ K7().)()'2 -# ("')& %-. 5%&(1'&2

5'&C#&? C#& ("'?3

!")7" 762(#?'& 1''-2 %&' ("'+ 2%()2C+)1;3

9!3 8#0,/!0' 9!3 J2,-.-,-!' M#&5! 80*%*'-,-*/' B5',*$!0 F!&#,-*/'1-%' B5',*$!0 D!4$!/,'