Fully scalable, web-based software to enhance collaboration, personalize experiences and manage operations in one platform. Through a basic “suitability process”, DealerFocus can identify your unique business needs and formulate the most appropriate service package to reflect exactly that.

The ultimate goal is to avoid adding to payroll and systems cost while enhancing services and offerings. Sharing BDC/Dealership goals, KPI objectives and budget allowances will allows us to provide a custom solution that specifically suits an individual dealership’s business needs.

Once the software has been deployed, our clients will have both a real time and historical view of complete interaction history, capturing customer conversations in one place and making it easier to spot trends, collaborate across teams, deliver more personalized experiences and build stronger relationships

Our clients will the be able to guarantee quality of service appointments, customer reception and communications; ensure efficiency, productivity and visible improvement on service levels and improve live customer care.

CUSTOM SERVICE DEPARTMENT BDC SOLUTIONOur highly-agile software reveals where money is being lost and where it’s waiting to be found.

A PRO-ACTIVE BDC CAN FEED THE HUNGRIEST OF SERVICE LANES

Packages Available Now:

• Full Service Concierge All calls are routed to the DealerFocus Call Center and handled accordingly.

• Full Service Backstop Dealership Service BDC’s safety net to catch missed opportunities which would be lost to unanswered calls.

• After-hours Backstop Calls are handled accordingly when dealership service is closed.

• Appointment Only DealerFocus agents assist dealership’s customers with appointment scheduling only. All other calls are routed back to the dealer.

• DIY Software Package Our stand-alone cloud-based telephony BDC software is available to optimize in-house services.

978-416-6500 DealerFocus.com

AFTER-HOURS BACKSTOP PACKAGE Call coverage when you are closed

• Assistance with IVR (set up and call flow)• One DID (direct inward dial number)

This allows call tracking and recording• DealerFocus platform & dealership phone

integration• Scheduling software integration

(i.e. xTime, AutoBook, Time Highway etc.)• Dealership preferences, scripting & specials• Appointment setting• Messaging• Hot alerts• Call recording with reporting

FULL SERVICE BACKSTOP PACKAGE In addition to the above:

• Covers overflow for both peak and after hours• Month-end statistics report• Call record forwarding• Dedicated help desk support

FULL SERVICE OUTBOUND BDC PACKAGE

Two Customized Campaign builds include:

• Recording of the “Perfect Voicemail” for each• Script build• Campaign build• Set up of all dealer personnel and parameters • Integration with dealership scheduling system• Assist with IVR • Monthly reporting• Manual list upload (Automated list upload)• Premade campaign template options:

» CSI: Closed RO follow up » Retention with multiple levels » Closed RO follow up with decline » End of warranty » Maintenance » Recall » SOP » Missed appointments » Announcements » Fully-custom campaign

DO-IT-YOURSELF BDC SOFTWARE PACKAGE

A cloud-based telephony BDC

• Unlimited DIY campaign capacity• Record all outbound/inbound calls • Track total number of outbound calls made• Track total number of inbound calls • Calculate the average length of calls • Import your lists or integrate via DealerVault • Give 100% Transparency to all Agent Tasks • Forecaster to drive agent occupancy• Tracking and reporting on all KPI’s• Remote Set-up & Training• Live tech support

Additional Options:

• Additional log-on/seats• DIY Software Package Trainer visit• DMS Integration• Additional minute packages• Backstop services

INBOUND SERVICE BDC OUTBOUND SERVICE BDC:

INCREASING PROFITS, ONE CALL AT A TIME.

978-416-6500 DealerFocus.com