Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J...

Curtin University is a trademark of Curtin University of TechnologyCRICOS Provider Code 00301J

Ebonee Lynch, Senior Mentor Program CoordinatorSTART (Student Transition & Retention Team)

New Mentor Training 2013 Sem 2


Icebreaker

• Introduce yourself to one person next to you and find out:

• Their name

• Where they are from

• 2 interesting things about them

• Why they would like to mentor others?


Acknowledgement of Country

Ebonee LynchTraveller

Animal Lover

ZoologyIslamia Girls School

Secondary Science and Maths teaching

Aupair in France

Outreach officer at START

Mother

Mentor Program Coordinator


Materials that you should have:

• Mentor Program Handy Guide & Other brochures

• Curtin Student Code of Conduct

• Mentor Agreement – later today

• Bookmarks for your mentees

Introduction


Training Outline9:00 Welcome, Intro and Mentor Program Background

9:15 The Mentor Program and Your Role

How does the program work?

What is expected of you and when?

Mentoring relationship

Role and role boundaries

What will your semester look like?

Roles of Mentor Program staff

Administration

10:30 Morning Tea Break

10:55 Maintaining the Relationship – Communication tools and information

Communication and meetings

Email management & etiquette

Mentee responses

Diversity in mentee groups

Real Life Scenarios

11:30 Expectations & Support Services (Jade Habib START)

Expectations

Support Services

Student Guild

Student Central & FSSO

Library

Student Equity Advisors

11:55 OASIS and Blackboard (Lee Sinclair - Student eServices)

12:05 The Practical Side of Mentoring

Your introduction

Tour itinerary & tips

First information to tell mentees

12:30 Resources and Queries

12:35 Finish


Think, Pair, Share Activity

What is a mentor?

What characteristics do successful mentors have?


• Began operating in 2007

• Successful intervention in the retention of our beginning students

• Identified as a high priority retention program and adopted in 2008 http://retention.curtin.edu.au/retentionplan/

• Covers ALL new UG first year students (approx. 7000) over 400 mentors in sem 1

• Goals• To engage senior students to assist new students to successfully transition into the

University• To increase retention rates• To improve the student experience for both mentors and mentees

• Evaluations of both mentors and mentees show the success of the program

Mentor Program Background

http://retention.curtin.edu.au/retentionplan/


The program was good because I felt like there was always someone there to help me, making me feel more comfortable about starting uni. I like the way that they showed us around during start up week and made more familiar with the building and uni practices

I thought the program was useful and allowed me to ask lots of questions which I wouldn't have had answered if I didn't have a mentor. My mentor was very approachable and regularly offered assistance, and was easy to communicate with. My mentor was well informed and gave me useful info

Really helpful in providing study tips - brought their first year subject study books to a meeting which allowed us to see useful ways to study. Approachable.

The mentor program is a good idea as it helps students feel more comfortable starting uni. My mentor seemed friendly and approachable and was willing to answer any questions. Although I didn't require the help of my mentor it was good knowing I had their help available if needed.

What a great resource! Nothing beats advice from people who are going through (or recently have) the same thing.

the student mentor program helped me feel like there was always someone that I could go to if I had questions or was having a problem with one of my units. This took a lot of the pressure off my shoulders

My mentor was a strong emotional support for me when I was unsure of my capabilities at the start of the course.

Mentor Program Background


How does this program work?

• Mentors & mentees are all adults• Informal• Large group of mentees (10 – 20)• Not much face to face contact• ‘Opt out’ model• You are only there IF THEY NEED YOU, they haven’t specifically asked for you

Mentor

http://www.youtube.com/watch?v=GJbiw_bOFmY

Why would we choose ‘opt out’ instead of ‘opt in’?

http://www.youtube.com/watch?v=GJbiw_bOFmY


How does this program work?

• Kate and I facilitate the program across the University, each School has a School Mentor Coordinator

• You will be randomly assigned between 10 – 20 new students (your mentees)

• Assigned before or by Orientation

• Some late enrolments will be assigned to you up to week 3

• If any new students ‘fall through the gaps’ they will be assigned during semester


Group Activity

1. What do you wish you’d know when you first started your course?

2. What questions will you get from your mentees?


• Course materials

• Textbooks

• Second-hand books

• Public transport

• Work-study-life balance

• ID cards

• Oasis

• Blackboard

• Library Borrowing

• Study tips

• Improving marks

• Organisation

• Time management

• Motivation

• In the ‘wrong’ course!

• Changing course

• Unit registration

• Timetable registration

• Unit withdrawal

• Overloading

• Deferring

• Census date

• Fee payment

• Class attendance

• Electives

• Major selection

• Appealing a mark

• Homesickness

• Swapping units

• Re-enrolment

• Events

• Fitting in with the

Australian culture

• What the course is like

after 1st year

• Student exchange

• Referencing

• Group work

• Extensions

• Submitting assignments

• Health/counselling

services

• Printing

• iLectures

• Learning centre

• Proof-read essays

• Turnitin

• Parking

• Finding way around

campus

• Locating classrooms

• Work experience

• Jobs

• UniEnglish

• Clubs & societies

• Course specific

Mentoring RelationshipTypes of Queries


Sometimes you don't even need a

mentor and it's annoying constantly

getting emails

Did not reply to my email and then I gave up making contact

Lost contact after second week. Saw them in uni environment and there was no acknowledgement of my presence

I emailed her once about how to hand in assignments. She took a long time to get back to me, so I handed it in wrong :(

Didn't send me email @

end of semester just to

see how semester went

Mentoring Relationship

Previous issues:


To assist your group of new students transition as successfully as possible – this means:

• Anticipating the questions that they may have

• Answering all the questions that they have (or sending them to someone who can!)

• Offering continuous, regular student advice and support

• Saying ‘Hi’ around campus

• Allow/assist your mentees to make friends and feel comfortable

• Understanding that the effectiveness of your role is

NOT measured by the response rate of mentees

• Completing the “paperwork” – Training, Agreement, Meetings, Evaluation

The Role of a Mentor

Mentor


What is a Curtin Mentor?

• Tour guide

• Someone to ask the ‘dumb’ questions of (“There are no dumb questions!”)

• Networking facilitator (mentees, staff, mentors, services)

• Information conduit (social, academic, wellbeing)

• Just-in-case support

• Faceless email messenger/Facebook poster of information

• Signpost to support services and appropriate academic staff)

Mentor

• Role model• non-discriminatory • inclusive, helpful, friendly • consistent, supportive, motivational• model good study skills and time

management where possible• honesty and integrity

Mentoring Relationship


The role for both mentor and mentee should be non-exploitative:

• You do not have to be a close friend

• Any private knowledge mentors gain about an individual should remain private

• You are not your mentees’ “representative”

• You must not act beyond your expertise - simply point them in the right direction - the mentor is not an expert on everything – your job is to connect them to the most appropriate student services at Curtin

• It is not a dating service

• If you have issues, you can ask for a Mentee to be reassigned

Role Boundaries

What do you think your role boundaries/rules as mentor might be?

Think about:• Academic and personal issues • Friendships• Reporting to staff• Privacy


DON’T:

• Compromise your own study / work / life balance• Be available 24/7• Put yourself in a situation where you are not comfortable

– seek help from your School Mentor Program Coordinator and the various support avenues in START

• Proof read assignments• Meet alone off campus• Form a relationship with a mentee – swap first!

Mentor

Role Boundaries


DO REMEMBER:

• You are NOT a teacher, a counsellor, a private tutor or a representative for academic matters and disputes These services are provided by staff on campus

• You can help your mentees with self-directed learning, but don’t do their assignments for them!

• You should report concerning issues to the PSCU (Professional Standards and Conducts Unit) and/or START Student Wellbeing Staff

• You can switch a mentee to another mentor

Role Boundaries


(My mentee) didn’t say yes when I asked them on a date!

Mentor

Actual feedback from a mentor:

Role Boundaries


1. New to Curtin 2nd /3rd year students

2. International students will receive more varied, possibly accurate information if they have more Aussie friends (otherwise they rely on info and advice from home!)

3. Ask mentees – what would help you? Don’t assume – everyone is different

4. REMEMBER: Online/external students, international students (new to Perth?), rural, mature age – very diverse mentee groups

5. Try to let your mentees to feel supported regardless of who they are, where they are from, their socioeconomic background, family status etc.

6. Vegetarian or halal options at bbqs

Things to think about…Diversity in Mentee Groups


• The goal of Orientation is to help students make the best start at Curtin!

• Your role in Orientation will depend on your area/course

• Research on the influence of attendance on transition and retention

• Higher contact and interaction with Mentees after meeting in person

• Tell your mentees: you MUST come to the Orientation program and some orientation sessions or you will struggle when starting classes! – See timetables

• Latecomers & those who miss Orientation

The Importance of Orientation

www.orientation.curtin.edu.au


What will your semester look like?

MENTOR

Mentee

ORIENTATION WEEK

Mentee

Mentee

Mentee

Mentee

Mentee

Mentee

Mentee

Mentee

WEEK 1WEEK 2WEEK 3

Mentee

WEEKS 4 - 7WEEK 8

Mentee

WEEKS 10 - 12WEEK 13

Mentee

Mentee

Mentee

EXAM WEEKSRESULTS RELEASEEnd of Mentoring for Semester 1


Role of the School Mentor Coordinator & STARTThe role of School Mentor Coordinator:

• Plan your role in Orientation and communicate expectations for this and for other events

• Support and guide you throughout the semester – as needed or appropriate• Meet with you to encourage the opportunity for you to share your experiences

The role of the Mentor Program Coordinators in START – Ebonee Lynch and Kate Gresham

• Support and assist all School Mentor Coordinators

• Support all Mentors

• Prepare & deliver training program

• Ensure Mentor Agreements are completed

• Emails throughout the semester with information and templates for mentees

• Evaluation of the program

• Recognition of your contribution

• Arrange Outstanding Mentor Nominations and event


Administration:1. Mentor Agreement

Compulsory part of your participation in the Mentor Program• Complete and hand in your agreement now – others can do

it online: http://mentoring.curtin.edu.au/mentors/Agreement.cfm (due by end week 1)

• Ask any questions if need be

Mentor

http://mentoring.curtin.edu.au/mentors/Agreement.cfm

http://mentoring.curtin.edu.au/mentors/Agreement.cfm


• There is recognition (voucher, certificate, official record) for your role, BUT this

is ONLY provided if you:

• Participate in training (face to face or online)

• Sign off your Mentor Agreement

• Attend ALL requested meetings with your School Mentor

Program Coordinator

• Email your mentees regularly during semester

• Complete your Mentor Evaluation

Administration:2. Recognition of Your Role


• Leadership experience - This will not be the last time you are in a

mentor/mentee relationship

• Improving/acquiring skills - active listening, communication, time

management, information gathering and distribution, networking, email

management, responding to deadlines, reflection and constructive

criticism

• Learn about yourself

• Making a difference to other students

• Meeting people – experience dealing with a diverse group

• Recognition of your contribution

• Contribution to your career

• Motivation and persistence

• Prioritisation of information

• Voucher

BUT It is not just about the relationship between You and the mentee/s it is also about the mentees interacting with each other.

Administration:2. Recognition of Your Role – What’s in it for you?


• It is important to obtain evaluation data:– To validate your role (and therefore secure funding)– To improve the program– For research purposes

Questions about the Mentor Program:

Eg. Support from my coordinating staff member in my school was useful: Strongly Agree / Agree / Disagree / Strongly Disagree

Questions about you and your Mentees:

Eg. As a Mentor, I believe that I gave my mentees confidence in beginning at Curtin: Strongly Agree / Agree / Disagree / Strongly Disagree / Unable to judge

Eg. Were any of your mentees considering withdrawing from Curtin at any point in the semester? Yes No Don’t know

Administration:3. Mentor Evaluation


Administration:4. Mentee Evaluation

• We collect your mentees’ feedback to: • Report on this program to the University• Provide information to future mentors and mentees• Improve the program• Research purposes for Curtin Academic staff

Mentor


Mentee Evaluation Forms

Strongly Agree Agree Disagree Strongly Disagree

My Mentor:

1. Provided me with useful information about Curtin

2. Helped me with study tips

3. Gave me confidence in beginning at Curtin

4. Gave me reassurance in beginning at Curtin

5. Helped me feel I belong at Curtin

6. Was always available if I needed help or advice

7. Was approachable

8. Directed me to appropriate resources and services at Curtin

This is what the Mentees rate their experience on – how can you help to get the program great scores (and be nominated as Outstanding)?


We may request your mentee email addresses from you

“Do you believe your mentor has gone out of his/her way to provide support to you as a new student? If so, please submit the brief nomination form below.”

www.mentoring.curtin.edu.au/mentors/citations.cfm

Administration:5. Outstanding Mentor Nominations

Course: Marketing and PRMessage: Samantha has just done such a great job ensuring that myself and her fellow mentee's are going alright, providing us with work experience and constantly keeping in contact and letting us know that we are always able to come to her and that she is always there for us.

Course: Commerce BusinessMessage: She provided helpful hints of her own in regards to study and settling in. She also responded promptly to all of my emails and answered all of my questions at the beginning of the year. I felt her help was more than what was expected of a mentor.

Course: EngineeringMessage: He was just a great bloke!


7. Attendance at Orientation

• Compulsory, proven to improve response rates from mentees, not to mention retention and success rates for new students

6. Contact with Mentees

• At least every 2 weeks, for the WHOLE semester. They may not respond, but they like to know you are there if they need you

• Every 2 weeks at least, relevant, professional, and be careful of “Reply All” if emailing

• Bcc (Blind Copy) to all mentees (if emailing)

• Continue contact for the WHOLE semester, even if no response

Administration:Contact & Orientation


Morning Tea Break

Please be back in your seats by 10:55


Maintaining the Relationship – Communication Tools and Info

Communication and Meetings

Email Management & Etiquette

Student Diversity


Communication and Meetings

• Be Creative! (Email, text, Facebook, face-to-face)

• Meet with your mentees on campus – if they do not attend Orientation, organise an alternative time to meet with them

• Timetable a ‘drop in session/coffee catch up’ early in semester – team up with another mentor to avoid ‘loneliness’

• Utilising email – it is a good idea to get the students preferred email and show them how to divert their Oasis email

• Utilising Facebook - Mentors have found setting up a Facebook page with their mentees at Orientation is a very effective method


Email Management• Email mentees EVERY 2 WEEKS at least - BLIND COPY (Bcc) the

Mentees so you don’t give them all each others email addresses

• START Mentor Program Coordinator will send you emails every week or two

• Your School Coordinator may guide you with points to include and remember to include your own things

• Keep it friendly but professional – be aware of diversity

• Don’t use colloquial language, abbreviations or Aussie slang too much

• Redirecting emails (eg. OASIS to home account or vice versa)• Timely replies (check daily – Facebook too)• Folders & filing• Flag to follow up (especially if sent to staff)• Forward to staff and cc the mentee


Email Etiquette

To: [email protected]:[email protected]: Wassup my HOMEYS????

Yo Homey, What’s cracking? I’m busy as a mofo and have no time for my stupid

assignments. What’s going down with your uni work? Need a hand with anything?

I’m busting for the weekend so I can get smashed and hit the town.Might have a barbie with mates on Sat – you up for it? Toodle-loo,

Mr Mentor Man (ps like my cartoon … ha ha ha)

What is wrong with this email to mentees?


Mentee ResponsesMany mentors complain about the fact that they get very little response from their mentees. There may be contact from mentees at the start of semester, then contact drops off to no response to emails later in semester.

In your group, discuss the following:

1. Why do you think mentees do not respond very much to emails from mentors?

2. What could you do to encourage them to respond?3. How will you deal with a lack of response from your mentees?4. If a mentee hasn’t responded by week 4, why is it important

to continue to email him/her for the rest of semester?


Expectations & Support Services

Expectations

Support Services

START

Student Wellbeing

All the Rest!


ExpectationsWhat students should expect of Curtin

What Curtin expects of you

How does Curtin support you and your mentees?

You can find the Student Charter at http://students.curtin.edu.au/rights/student_charter.cfm

The Charter says:

Curtin University values its students and recognises the importance of the overall student experience.

With this in mind, the University is committed to providing a welcoming, supportive and safe environment, conducive to learning and research and the development of individuals who display the Curtin values of Integrity, Respect, Fairness and Care.


What you should expect of Curtin:

• Access to relevant polices, procedures, laws, principles and your rights

• Support services for a diverse student population

• Provide a safe study environment without discrimination, bullying or harassment.

• Embrace and recognise diversity

• Reasonable access to staff to discuss program matters, address concerns and complaints; and ensure timely fair and constructive assessment of work

• Appropriate facilities and equipment to support student learning

• Student representation on University committees

• Opportunities to provide feedback on unit quality, teaching performance, support services and facilities

Expectations


What Curtin expects of students:

• Be informed about and comply with relevant polices, procedures, laws, principles and your rights

• Participate constructively in the learning experience – be aware of course and unit requirements and your academic progress

• Behave in an appropriate manner within the learning environment, showing respect for both staff and fellow students at all times

• Embrace and recognise diversity

• Use University facilities and services in an honest and responsible manner

• Recognise that cheating, plagiarism and fabrication or falsifications of data are not acceptable.

• Adhere to the proper use of copyright material

Expectations


Expectations

You are positively encouraged to bring forward any concerns you may have.

• If you become aware of major issues (such as corruption) you need to let START/Student Wellbeing know OR the PSCU.

• You would do this preferably with the student/s permission however there may be situations when you or staff need to contact the PSCU without the student/s consent.

• START would support the student through any subsequent processes.

If you becoming aware of staff/student code of conduct issues:• Contact the Student Wellbeing Service on 1800 244 043• Or contact the PSCU (Professional Standards & Conduct Unit) on 1800

907 998 OR +61 8 9266 9140 or [email protected]

mailto:[email protected]


Support Services Building 103Ph 9266 [email protected]

START (Student Transition & Retention Team)

• Student Advisors, Student Wellbeing Advisors, Mentor Program Coordinator, UniPASS, Orientation & Transition

• Services are free and confidential.

• Available for one-to-one chats, advice, telephone or email support• Personal issues • Academic concerns i.e. conditional status, termination, struggling with units,

courses etc.• Advice on how to handle complaints and grievances • Liaison between student and faculty or School (Course Coordinator, Unit

Coordinator etc.) if you have problems explaining yourself • Any other situation that a student is unhappy with or unsure of

• Very friendly, great advisors, practical, useful support - they know Curtin procedures and paperwork well – can refer to all other services incl. Guild

Not sure who can help? Start at START!


Reporting Serious Issues

If you become aware of staff/student code of conduct issues:• Contact the Student Wellbeing Service on 1800 244 043• Or contact the PSCU (Professional Standards & Conduct Unit) on 1800 907 998

OR +61 8 9266 9140 or [email protected]

In the unlikely event of a mentee threatening self-harm or harm to others:• Do not try to manage this yourself• Contact the Counselling Service immediately – ph 9266 7850• If counselling not open, contact Security – 9266 4444 OR 000 if life threatening

emergency• Or Contact Lifeline all hours 13 11 14, web address http://www.lifelinewa.org.au/• For further guidance: http://www.theline.gov.au/home

Maintain proper boundaries – you do not need to put yourself in harm’s way nor allow destructive or illegal behaviours to go unmentioned.

REMEMBER: Help is available at: www.studentwellbeing.curtin.edu.au



UniPASS (University Peer Assisted Study Support) • Run by trained facilitators who are current students

• Friendly learning environment • Not a tutorial - Facilitated study group• 10 week program• Improve your marks- whatever level you are at (by about 10%)

• In selected Schools:• Health Science• Humanities• Sciences• Engineering• Education• CBS

Support Services

Contact UniPASS Team: [email protected]

For more info, workshops and registration visit Unilife website – Learning Support/UniPass or watch your OASIS


Acc Fin 250 Accounting (Financial) 250Cell Bio 100 Cell Biology 101Chem 100 Principles & Processes in Chemistry 100 (314448) Chem 180 Introduction to Chemistry 180 (314451)Fun Anat 100 Functional Anatomy 100Geo 101 Geology 101HSF100 Human Structure & Function 100ISAP Integrated Systems Anatomy & Physiology 100Maths 135 Mathematics 135Maths 136 Mathematics 136OOPD 110 Object Oriented Program Design 110Pharm 123 Pharmaceutics 123Pharm 201 Pharmaceutics 201SAD 231 Systems Analysis & Design 251Spat Com 181 Spatial Computations 181Kalgoorlie Mining Geomechanics 331 (WASM)

Support ServicesContact UniPASS Team: [email protected]

For more info, workshops and registration visit Unilife website – Learning Support/UniPass or watch your OASIS

2013 UniPASS Units


www.unilife.curtin.edu.auThe University Life Portal

• Counselling Services• Health Services• Housing Services• The Learning Centre• Curtin Careers Centre• Curtin Volunteers• Student Wellbeing

• Early Childhood Centre• Sport and Recreation (Curtin

Stadium)• Student Equity• Multi Faith Services• Disability Services• Social Worker• UniPASS

Support Services


Student Assist • Financial Support• Legal support• Bookshop Grants• Advice and support• Career and academic help and workshops• Grievances• Tenancy advice

• Departments, clubs & societies – diversity support, friendship, networking and fun

• Discounts on food, drink and events with a Guild membership• Guild Rec classes –dance, martial arts, coffee-making etc – get fit or get a

job! • Grok magazine• International student committee

Student Guild Building 106A

Phone: 9266 2900

guild.curtin.edu.au


There may be an administrative solution to some problems

• See website for a vast array of services:• Enrolment• Fees• Examinations• Appeals• OASIS / eStudent• Course switching• Lots of other essential things…

Go to your FSSO first - http://students.curtin.edu.au/contact_offices.cfm

Student Central & Faculty Student Services Offices (FSSO)


• Tours in Orientation Week - Survival at your Library

• DON’T take your mentees on a library tour yourself – just show them where the library is and tell them to take an official library tour

• Library tour podcasts

• Workshops

• Online tutorials

• Enquiries desk

• Reference desk

• Rovers (helpful staff members)

• Room bookings

• Computers

The Library

Building 105

Phone: 9266 7166

library.curtin.edu.au


Support Services

If you need to know more:

• You have access to all of University’s key information through OASIS

• You can find all this information via the Current Students’ web page at students.curtin.edu.au

• You can seek one-to-one advice from START• 9266 2662 • [email protected] or drop in at Building 103

• You can phone Student Wellbeing Advisors on 1800 244 043 or email [email protected]

Mentor


OASIS and Blackboard

Lee SinclairStudent eServicesBuilding 101

Online Access to Student Information Services


What is OASIS?

OASIS is a secure web portal to electronic services provided to Curtin students

In 2012 Curtin students logged into OASIS more than 250,000 times each week


Do I have to use OASIS?

Yes! It is a condition of enrolment that you access OASIS at

least weekly, and preferably more. In 2012, students logged in at least 5 times a week (on average).

Curtin delivers official communications electronically via OASIS, such as:

Important Fee, Exam and Graduation informationDeadline remindersAdministration communications


How do I get access to OASIS?

Once you are offered a place in a course that leads to, or is capable of leading to, an award at Curtin you will automatically have access to OASIS

You retain access as an enrolled student unless you are terminated, withdraw or defer – in which case you lose access after 45 days

After you complete your course, you retain access for life!


How do I log in?

Go to http://oasis.curtin.edu.au or

http://oasis.curtin.edu.au/


eStudent

Easy access to help on every

screen

Links to contextual help provided on the page itself (these links to detailed help

allowed for much less instructional text on screen)

http://oasis.curtin.edu.au/help/estudent/

http://oasis.curtin.edu.au/help/estudent/


eStudent

Help opens in new window


Alert


OASIS Central counters are located at Abacus Labs in the following locations on Bentley Campus:

Building 303 - ground floorBuilding 408 - ground floorBuilding 501 - ground floor

Call OASIS Central - 9266 1222 Opening hours:

9am - 9pm weekdays (9am – 5pm during Semester breaks)1pm - 5pm weekends

Closed New Years Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day and New Years Eve

Need help?


Need help?


The Practical Side of Mentoring

Real Life Scenarios

Your Introduction

Tour Itinerary & Tips

First Information for Mentees

Mentee Responses


Activity Real Life Scenarios

1. Each group gets all scenarios

2. Think and discuss:• What are the problems the new student is facing?• How would you help?• Which support service/s would you direct them to (if

necessary)?

3. Feedback to the whole group


Activity: Mentor Introduction and tour

1. Practice your introduction with fellow mentors – you may want to think about an icebreaker to use with mentees

2. Plan out your mentor tour


• Name

• Explain my role as a Mentor and WHY I am a Mentor – role boundaries

• Ask them to respond to your emails/Facebook – check they have understood how to access their emails and how often they must do it (5 days)

• Explain some interesting things about myself and my life

• Explain my passions and interests – in particular my course of study

• Explain what I can do and assist with etc.

• The people that you see now will be your colleagues/networks throughout your time at Curtin and beyond – make connections, respond to emails

• Quick Tips – like best places to eat on a budget, Lost on Campus Phone App, hardest units to watch out for

• Computing help & OASIS Login – show them how to get their emails

• Hand out bookmarks!

Your Introduction


Tour Itinerary

Tour Ideas Tour Ideas

Computer lab login to OASIS & get emails

START & Housing (Building 103)

Student Central and FSSO Curtin Stadium – where EXAMS are held!!

Library (meeting rooms, facilities, computers etc)

Closest computer labs, common rooms & microwave

Counselling & Health Services Building 303 Curtin Careers, Curtin Volunteers & AIESEC

ATMs, Bankwest, Uni Credit Elizabeth Jolley and other Lecture theatres your School uses

Bookshop Building 101 – Student Central

Various faculty areas (CBS Comm Skill Cr)

Chemistry Precinct

Tour Ideas

Guild Precinct The TavSecond-hand bookshop Chemist, hairdresser, etc.PrintingStationery (The Spot)

Eating outlets on Campus and nearby

Main CafeGeorge’sAngazziBookmark CafeVege PatchAmbrosiaKarrawarra across the road

Where would be best to take your new students on a tour during Orientation or in week 1?

NOTE: Free iPhone App “Safe Zone”

NOTE: Free iPhone App

“Lost on Campus”

ORIENTATIONFinish Tour at Chill out Zone to meet SWBA

Catch the entertainment

daily from 12-2pm


How to Run a Good Tour• Clear instructions to begin, overview of tour

• SLOW DOWN

• WAIT for your group to assemble with you BEFORE you speak

• Speak loudly and clearly (new internationals might be struggling with Aussie accent)

• Give time for questions at each stop

• Make sure they get water if it’s hot!

• Don’t leave anyone behind

• Be confident and assertive – you only have a short time

• Try to remember names

• Be clear about what happens next – where do they go after the tour? (Don’t leave them hanging!)


First Information to Tell Mentees1. Your introduction, role boundaries etc.

2. Get their best email address/mobile number & give them your bookmark

3. Check they have ID cards – make sure they know how if not

4. Building Numbers- ie. 405.201 Means Building 405, Room 201 means second floor

5. Take them on your tour – include computer lab login, OASIS (esp Start Up), check email, Blackboard, brief overview of UniLife website, Guild, START etc., FSSO

6. Remind them that university involves self-directed learning

7. Student Wellbeing Hotline 1800 244 043

8. Parking, Buses, Courtesy Bus, Public Transport - SMARTRIDER

9. Sanctions (if you owe money - no results, no graduation), appeals & Guild help

10. Remind them to TALK to staff if they need to! Academics are there to help!

11. Non smoking campus


Website Resources

www.mentoring.curtin.edu.au• Mentee contact details sheet

• Tips, hints and information

• Mentor Handy Guide

• Professional Development Seminar

• Recruitment information

• Expression of Interest Forms

Name some support services?

Where can you find them?

www.unilife.curtin.edu.au


Would you like to be mentored?

NEXT STEP Mentor ProgramCurtin Careers Centre and Alumni

• Career mentoring for senior students

• Matched to a Curtin alumni (or friend) with same or similar degree & at least

3 years’ industry experience

• 6 month program (about 8 contact hours)

• One:one matching

• Perth based and international mentors

nextstep.curtin.edu.au


Final Reminder – to do

• Training

• Sign mentor agreement

• Take part in your School’s orientation where required

• Communicate at least fortnightly with mentees

• Offer to meet up with them occasionally

• Attend a couple of meetings with School Mentor Coordinator

• Complete evaluation of your mentoring experience

• Collect your certificate and voucher!


Final Reminder - remember

• Send students to support services if you can’t help

• Communicate regularly, for entire semester, regardless of response

• Remember role boundaries

• This is about your mentees making friends and feeling comfortable too!

• Your effectiveness is NOT measured by the amount of response from mentees – it’s measured by you being there just in case

• Read emails from me and your School Coordinator

ENJOY THE EXPERIENCE!


We wish you all the best for your semester!

A HUGE Thank You!

Any questions

about Orientation

or Mentoring?


Orientation Information/MeetingsSchool Contact Person Orientati

on InfoMeeting or Info re. Orientation Duties

CBS Sam Cobb Meeting Today after training stay here - 104.101

Nursing Liz Conroy

SoDA Jackie RaphaelSarah Norman-Brown

Meeting Tuesday 30 July at 10am in 202:128

Fashion Ioannis Michaloudis Meeting Meet in 202:131 straight after training

Engineering Deborah Fukuyama Email See Ebonee

Registered Nursing Julie Robertson Email Expect an email from Julie

Actuarial Science Kevin Bowman Email See Ebonee

URP Jake Schapper Email Tuesday 30th July 10am 201.507 See Kate

Public Health Ann Firth and Jun Chih Email See Ebonee

GEM Nursing Liz Conroy Email Meet Liz on Monday 29th July at 1pm405:201


Any Queries

• If a mentor or mentee has any concerns and you are not sure how to help, make contact with…

Your School Mentor Program CoordinatorEbonee Lynch /Kate GreshamSTART Mentor Program CoordinatorsBuilding 1039266 9843 / [email protected]

Student Wellbeing Services/START1800 244 043 or [email protected]

unilife.curtin.edu.au – go there, find a service




Orientation Preparation

CBS MentorsJuly 2013


CBS Orientation

Key Details

Monday 29 July Elizabeth Jolley – Building 210 New to CBS Undergraduate students

CBS Mentors – Orientation Preparation



CBS Orientation – Running Order


CBS Orientation

Your Role at Orientation

Meet Jacqui outside Elizabeth Jolley at 10.30am Mentors required from 10.30am – 12.30pm Please wear all black (or dark) clothing if possible Provided with lanyards on the day which identify you as a CBS Mentor A friendly face to new CBS students Discussion facilitator



CBS Orientation

Mentee Allocation

Mentees will be allocated at random on Orientation due to the sheer number of new CBS students

Seating in Elizabeth Jolley will determine the groups for Orientation There will be allocated seating for mentors, student and staff At the end of presentations, mentors will be asked to stand, and row by row

will lead a group of students out of the theatre Once outside, please sit down with your mentees and commence

introducing yourself Pizza will be brought over to your group



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CBS Orientation

Student Questions

If you’re unsure how to answer a student question, be honest and let them know you’ll find out for them or direct them to who they can speak to.



CBS Orientation

After Orientation

Mentees allocated to each mentor via email from Jacqui at the end of Orientation week.

Besides mentee list from Jacqui & CBS get together information throughout semester, all other official communication coming from Kate Gresham and Ebonee Lynch, Mentor Program Coordinators.



Thank you!

Your role at the CBS Orientation session is one of the most important. For most, you will be the first current CBS student they will meet. The faces of CBS!

A BIG THANK YOU!


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