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Curriculum Vitae

of

Veronica A. Williams

April 9, 2016

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Veronica Ann Williams South Orange, NJ Washington, DC

CAREER OVERVIEW :

Veronica A. Williams, an authority on business and technology, has written numerous articles and authored Leading Edge Marketing and Wireless Computing Primer . Ms. Williams has delivered keynotes at several events including COMDEX and UTC. She serves as a Judge for the Molson International MBA Case Competition and the Securities Dispute Resolution Triathlon an initiative of the Hugh L. Carey Center for Dispute Resolution and the Financial Industry Regulatory Authority (FINRA). Her TV appearances include Computer Chronicles and Chicago Tomorrow. Williams brings over 30 years post graduate experience. Since 1993, she has served as President and Managing Director of ACT, Inc., a strategic consulting, technology and advisory firm. She is responsible for generating revenue, delivery of services and products, and astute administration to ensure the firm’s integrity and profitability. Ms. Williams has managed several programs and joint ventures concurrently, leading global staffs and initiatives in the billions of dollars. Her clients include American Express, the U.S. Army, Motorola, the Intercontinental Exchange and AT&T. Prior to 1993, Ms. Williams held sales and business development positions at IBM, Fujitsu, SCA and UniSoft. In addition to managing Fortune 100 accounts, her clients included companies in the financial services industry. She also held progressive line and staff positions at AT&T and Control Data. Ms. Williams holds a BA from Brandeis University and MBA from the J.L. Kellogg Graduate School of Management at Northwestern University. She is a PMI credentialed PgMP and PMP and holds an ITIL certification from EXIN Intl. She enjoys several high integrity affiliations including Rotary International, Financial Industry Regulatory Authority (FINRA) and the Molson International MBA Competition. Ms. Williams is featured in the book entitled Women Who Mean Business, published by William Morrow & Company. For additional information visit www.VeronicaWilliams.com.

Veronica Williams can be reached at:

Phone 202-486-4565 Email VWilliams@vawilliams.com Web Site www.VeronicaWilliams.com

.

NOTE: The vast majority of the assignments that Williams has managed or worked on are confidential and, therefore, not mentioned or described herein. Nothing will be disclosed without our clients’ written agreement.

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

TABLE OF CONTENTS

SECTION CONTENTS Page No.

Introduction

Career Overview

2 Table of Contents 3 Career Pyramid & Career Focus 4 – 5 Executive Summary 6

Resume

Composite Career Capabilities

7 – 8 Globally Recognized Credentials 9 Resume Cover Letter 10 Resume 11 Federal Capability 12 Employment History 13

Selected Programs &

Projects

Management Scope & Selected Projects

14 – 24 Highlights of Selected Programs 14 ACT Government Program 15 ACT Promo Program 15 NARA ITSS PMO Program 16 NJ WIC ACCESS Program 17 DiscoverITTM Datacomm Course Series Program 18 NYBOT Financial Systems Program 19 Aberdeen IT Development and Support 20 CIO Executive Roundtable 20 CAD/CAM Performance Improvement 21 Computer & Telephone Systems for Existing & New Buildings 22

DiscoverITTM Wireless Computing Showcase 23 Enterprise Computing Systems 24 Other Programs & Confidential Assignments 25 – 26

Other

Best Practices

27 Major Accomplishments 28 Publications & Speaking Engagements (highlights) 29 Sample Articles 30 – 34

Certifications 30 The Media Cap 31 Why Some Traditional Institutions 32 – 33

References 34

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

CAREER POSITIONING PYRAMID

Veronica Williams

BUSINESS &

TECHNOLOGY PROFESSIONAL

PROGRAM PROCESS TECHNICAL MGMT IMPROVEMENT SOLUTION DESIGN & DEVELOPMENT FINANCIAL TELECOMM COMPUTING SERVICES

FINANCE INT’L MARKETING BUSINESS

ECONOMICS

F U N C T I O N S ♦ I N D U S T R I E S ♦ E D U C A T I O N

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

VW’S CAREER FOCUS

VW’s Sweet Spot is at the convergence of Finance, Operations & IT

Functional/Organizational

Operations

Finance

Business

Development/Sales

Product/Service

Management

Industry

Private Industry

Financial Services

Telecomm

Computing

Government

Federal

State – NJ, DC, MO

Specialties

Business Turnaround

General

Management/Program

Management

Wireless & Mobile

Process Improvement

Speaking/Facilitation/Training

C:\CriticalFiles\CURRENT_Post2010\JOBS\1_HotResumes \ VW_CV_full_2016.doc

OP FINANCE ERATIONS

INFORMATION TECHNOLOGY

FINANCE

VW’s

SWEET

SPOT

OPERATIONS

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Veronica A. Williams

Kellogg MBA, PgMP®, PMP®, ITIL® ACT, Inc. NJ/New York City Area Office: UPON REQUEST South Orange, NJ 07079-1932 Phone 973-762-4100 Fax 888-492-5864 Nation's Capital Area Office: Upon Request Washington, DC 20005 Phone 202-486-0700 Fax 888-492-5864 Home Page www.ACT-IT.com

Products www.Discover-IT.com

Services www.The5Ps.com

Veronica A. Williams is a recognized authority on business and technology. An internationally acclaimed author, lecturer and consultant, she is considered an expert on deriving value from process improvement and information technology. Ms. Williams has written numerous articles and authored popular books including the applauded book Wireless Computing Primer (IDG Books), and Personal Computing Made Simple (DiscoverITTM) and Leading Edge Marketing (Business Expert Press). Ms. Williams has delivered keynotes at several events including COMDEX, UTC, the Cingular Interactive Developer Conference and Canada’s MUNeGOV conference. Her television appearances include Computer Chronicles, Chicago Tomorrow, the CBS Early Show and ZDTV. Since 1993, she has served as President and Managing Director of ACT, Inc., a management consulting and technology services firm. She is responsible for generating revenue, delivery of services and products, and astute administration to ensure the firm’s integrity and profitability. Ms. Williams has managed several programs and joint ventures concurrently, leading staffs in the hundreds and multi-million dollar budgets. Her clients include the New York Board of Trade, AT&T, Motorola, Verizon and the U.S. Army. Prior to 1993, Ms. Williams held sales and business development positions at IBM, Fujitsu, AT&T and UniSoft. In addition to managing Fortune 100 accounts, her clients included companies in the financial services industry. Her affiliations have included: Board Member of GPS Latitude, Member Rotary International, Past-President Orange Rotary, & Member Project Management Institute (PMI). Ms. Williams holds PgMP and PMP credentials from PMI and an ITIL certification from EXIN. Ms. Williams possesses engaging platform skills and addresses public and private groups on the topics of business and technology. She has held several board positions with corporations, trade associations and industry groups. Ms. Williams is a graduate of Brandeis University with a B.A. degree in economics and sociology, and received an MBA from the J.L. Kellogg Graduate School of Management at Northwestern University. She has studied in the US and Europe, and has traveled throughout the world. For additional information visit www.VeronicaWilliams.com.

VERONICA A. WILLIAMS E x e c u t i v e P r o f i l e

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

COMPOSITE CAREER CAPABILITIES

Accomplished business and technology executive with exceptional finance, operations and business development skills. With more than 30 years in Corporate environments, Williams has experience in the telecommunications, financial services and computing industries. She has developed recognized expertise in program management, wireless computing and strategy. Her clients and employers include American Express, ACT, AT&T, the U.S. Department of Agriculture, Fujitsu, Lotus Development, Motorola, the New York Board of Trade and the U.S. Army.

STRATEGY

Strategic Planning and Execution: Thought Leadership; Execution Management. Develops the organizational mission, vision, objectives, structure, governance model, policies, processes and strategic plan for the organization. Excellent strategy formulation and business building capabilities. Develop, evaluate and implement strategies that are aligned with business imperatives, and understand the implication of both local and global strategic activities.

• The5PsTM Strategic & Operational Approach. Our proven and grounded approach uses concepts, processes and tools that allow us to transform visions into plans. We also define how to deliver results efficiently and profitably.

• Strategic Business Transformation. Understands the value proposition and environment. Develops innovation and growth strategies, business processes, revenue and income enhancement and viable execution plans.

• Supply Chain Management. Expertly develops the information flow and processes among people, technologies and organizations that facilitate the transition of product or service from supplier to customer. Developed solutions for AT&T, NY Board of Trade, State of New Jersey and others.

BUSINESS DEVELOPMENT

• Win-Win Revenue Generation. Identified, negotiated and closed static and recurring revenue deals that contributed to all stakeholders’ missions and goals. Deals included strategic partnerships, product development and large-scale, complex business solutions with IBM, AT&T & others.

Business Development & Growth Management: Identified, negotiated and closed static and recurring revenue deals including strategic partnerships with IBM, AT&T and others. Directed a team of contract and client employees in the launch and growth of the DiscoverITTM Showcase to present emerging technology solutions to 250,000 industry professionals. Successfully delivered profits while sustaining growth in excess of 300%, generating more than $25M and retaining 95% of clients.

PROGRAM & PROJECT MANAGEMENT

• Program Management. Crafts comprehensive, executable plans to achieve goals. Monitor and manage the quality of the work being accomplished to meet defined deliverables. Proficient in utilizing automated systems for tracking and monitoring acquisition status, funding, implementation, and closeout. Directed large teams, local & abroad.

• Focus on Goals. Remains focused on the primary goals. Develops and reviews program management strategies, delivery and risk management plans, and business processes that support performance based acquisition contracts.

• Work Breakdown Structure. Proficient in mapping lower level program initiatives to strategic program goals. Able to deconstruct strategic goals down to the work package level and provide time line planning towards goals achievement.

IT

Process Improvement: Drive and implement major reengineering efforts via delivery of complex solutions to multiple clients. Illustrates a profound understanding of how technology can be used to drive business transformation. Applied corrective actions including narrowing the focus of products and services, limiting sales efforts to high potential leads, and leveling resources to improve efficiencies and lower costs.

Large-scale, Complex Systems Management: Led large teams in the delivery, installation and implementation of large-scale ($MM) complex computing systems and telecommunications systems for a Federal Agency, the State of New Jersey, a Wall Street Exchange and other enterprise firms. Projects incorporated data networking, applications development, COTS-based systems infrastructure solution, systems configuration, installation, data migration and helpdesk support.

• Use Efficient Legacy Systems. Monitor and manage the quality and efficiency of legacy systems to ensure optimal performance and results. When appropriate, defines plan and leads migration to current technologies and systems.

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

COMPOSITE CAREER CAPABILITIES CONT’D.

FINANCE & OPERATIONS

P&L Management: Establish and maintain fiscal and budgetary controls of firm’s revenue, partner billings (Service Level Agreement), and Development and Operational expenses. Effectively applies cash and treasury management techniques to limit financing costs.

• Financial Analysis & Modeling. Proficient in identifying business opportunities that support strategic business goals. A member of the core team that developed the FCC Capitalization Plan that under lied the largest corporate breakup in US history. Has developed several business plans supporting capital acquisition, strategic partnerships and exit strategies.

• Resource Deployment and Optimization. Monitor and manage the quality of the work being accomplished towards meeting strategic, time and budget goals. Responsible for utilizing automated systems for tracking and monitoring acquisition status, funding, implementation, and closeout.

• Earned Value Management System. Applies sound knowledge of operations techniques and general accounting principles to ensure maximum client value and business profit. Knowledge of performance-based service contracting concepts, strategies, and governing rules and regulations.

• Thorough Analysis & Due Diligence. Developed business plans supporting AT&T’s FCC submission in 1983. Member of Corporate Board that defined guidelines for Microslate Corp.’s acquisition of Melard Technologies. Conducts on point and comprehensive analysis.

TEAM BUILDING & PEOPLE SKILLS

Relationship Management: Proficient in shaping and sustaining C-level relationships. Forges new client relationships with ease. Thrives in a highly collaborative, partnership driven, and entrepreneurial environment.

• Multi-Client Engagement Management. Adept at leading enterprise client engagements, managing large strategy pyramids simultaneously for telecomm and computing clients. Created at led the DiscoverITTM Wireless Computing Showcases sponsored by leading IT vendors.

• Strategic Partnerships & Alliances. Negotiated and brokered strategic alliances with major industry vendors and associations including COMDEX, Motorola and Ziff Davis. Galvanized partners in the development and launch of new ventures. Ventures achieved growth and profit rates more than 130% and 55%, respectively.

• Consensus Building & Cross-Functional Teams. Adept at establishing common ground and motivating disparate groups toward a common goal. Instrumental in the establishment of the team that performed the last major migration and upgrade of New Jersey WIC Access System.

OTHER - SPECIALITIES

Wireless and Mobile. Achieved international recognition as a leading expert in wireless communications and mobile computing. Authored the book Wireless Computing Primer and delivered Wireless Computing from A to Z seminars to tens of thousands of professionals. Provided leadership and strategic consulting to consulting, venture and Fortune 500 firms, both vendors and customers.

Product Management. Created strategy for, launched and protected DiscoverITTM brand. Produced multimedia systems based products on requirements analysis, performance monitoring, telecommunications and computing technologies sold through Amazon, Key3Media, GSA Supply schedules, and other distribution channels.

Brand Creation and Management. Created and established DiscoverITTM, The5PsTM, and ACT brands, as well as other business identities. Identities include messaging, bylines, logos, domains, toll free numbers and more.

Training and Workforce Development. Developed, produced and delivered training solutions for enterprise customers. Orchestrated a staff of 150+ in the development and delivery of live, instructor-led, multimedia courses to Motorola employees worldwide as well as the distribution of CD-based training products. Led a team of 100+ in the migration of the comprehensive financial and operations system, including training, for a Wall Street Exchange.

Web/ e–Commerce Solutions: Proficient in all phases of web application solutions – from assessment and design, to production, to full operations and maintenance. Knowledgebase covers development technologies, electronic payment processing, data security, search optimization, mobile and wireless.

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

GLOBALLY RECOGNIZED CREDENTIALS

I offer a set of credentials and experience in project & program management as well as process improvement and strategic alignment that is matched by less than 1,000 people worldwide. I hold:

• PgMP ♦ one of 1,027 people worldwide as of March 31, 2014 (explanation on next page) • Kellogg MBA ♦ one of the top Business Schools as ranked by US News and Bloomberg Business

Week • 20+ years post graduate experience • ITIL ♦ one of thousands of people worldwide (explanation on next page) • PMP ♦ one of 607,128 as of March 31, 2014

I HAVE HAD THE KNOWLEDGE & SKILLS TO EARN THESE CREDENTIALS SINCE 1983

PMI PgMP® – Project Management Institute is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Founded in 1969, PMI has more than 2.9 million professionals working in nearly every country in the world. PMI credential holders pass vigorous vetting processes and must continually demonstrate a level of expertise to maintain their credential. PMI’s Program Management Professional (PgMP) credential recognizes the advanced experience and skill of program managers. Globally recognized and demanded, the PgMP® demonstrates your proven competency to oversee multiple, related projects and their resources to achieve strategic business goals. I qualified to apply for the PgMP with a bachelor’s degree, over four years (6,000 hours) of project management experience and, over four years (6,000 hours) of program management experience. At the time I applied, I had over 56,000 hours of post-graduate project and program management experience as well as a MBA degree. I also had a PMP certification. PMI’s vetting process is quite extensive to earn the PgMP credential. PMI conducted a comprehensive audit of my application and background; then a review panel assessed my readiness to earn a PgMP. To gain final approval, I completed a thorough vetting process including validations from 30 supervisors, colleagues, direct reports and customers within 7 days of passing the 3-hour PgMP exam. Since the PgMP was launched in 2008, 1,027 professionals worldwide had earned this credential. I earned my PgMP (No. 1293633) & PMP in 2009. ITIL® (Information Technology Infrastructure Library) – the ITIL® Foundation Certificate in IT Service Management is defined by The APMG Group Ltd. (UK) and delivered by EXIN (Netherlands). The APM Group is a global business providing accreditation and certification services. It has been assessing and certifying practitioners around the world in a variety of different professions since 1993. They work closely with the Cabinet Office and TSO (The Stationery Office Ltd), its official publisher, in running global accreditation schemes in several areas of expertise including ITIL®. The APG Group has a contract with EXIN that covers both the delivery of ITIL® examinations and the accreditation of ITIL® training organizations. EXIN, the independent global Examination Institute specialized in Information Management, is an internationally recognized organization for certification of professionals in information management that was established in 1956. More than 1,5 million professionals in over 125 countries are certified by EXIN. With test sites in over 125 countries and exams in more than 20 languages, EXIN offers top quality certification exams and services to advance the careers of professionals within information management. I earned my ITIL Foundation certificate (No. 4279820.983736) in 2011. FINRA Arbitrator– Since 2009, Williams has served as one of the high integrity, heavily vetted professionals with expertise in the financial, legal and operational aspects of the financial services industry. The Financial Industry Regulatory Authority’s (FINRA) Dispute Resolution division maintains a roster of more than 6,400 arbitrators and nearly 250 mediators around the country (as of Feb. 16, 2016). FINRA handles more than 99 percent of the securities-related arbitrations and mediations in the U.S. through its network of more than 70 hearing locations, including at least one in all 50 states, Puerto Rico and London.

Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL®

http://www.VeronicaWilliams.com VWilliams@vawilliams.com 202.486.4565 888.492.5864

Transforming Technology into Value

CHIEF EXECUTIVE OFFICER • MANAGING DIRECTOR Dynamic, visionary business leader with 25 years of experience successfully managing major programs,

enterprise projects, revenue growth and profitability while leveraging technology to optimize performance.

CORE QUALIFICATIONS

• Profit and Loss Oversight • Growth Management • Strategic & Financial Planning • Process Improvement

• Business Development • Savvy Negotiator • Strategic Partnerships • Systems Design & Evaluation

• Develops High Performing Teams • Author & Prolific Speaker • Change & Risk Management • Fortune 100 & Start-up firms

CAPABILITIES & ACHIEVEMENTS

Business Development & Growth Management: Identified, negotiated and closed static and recurring revenue deals including strategic partnerships with IBM, Cingular and others. Directed a team of contract and client employees in the launch and growth of the DiscoverITTM Showcase to present emerging technology solutions to 250,000 industry professionals. Successfully delivered profits while sustaining growth in excess of 300%, generating more than $14M and retaining 95% of clients.

Strategic Planning and Execution: Develops the organizational mission, vision, objectives, structure, governance model, policies, processes and strategic plan for the organization. Excellent strategy formulation and business building capabilities. Develop, evaluate and implement strategies that are aligned with business imperatives, and understand the implication of both local and global strategic activities.

P&L Management: Establish and maintain fiscal and budgetary controls of firm’s revenue, partner billings (Service Level Agreement), Development and Operational expenses. Effectively applies cash management techniques to limit financing costs. Leads with integrity and efficiency to optimize profits.

Relationship Management: Proficient in shaping and sustaining C-level relationships. Forges new client relationships with ease. Built extensive contacts with Corporate and Federal executives, contractors, NGOs and others. Thrives in a highly collaborative, partnership driven, and entrepreneurial environment.

Process Improvement: Drive major reengineering efforts via delivery of complex solutions to multiple clients. Illustrates a profound understanding of how technology can be used to drive business transformation. Applied corrective actions to improve efficiencies and lower costs, by 23% and 16% respectively.

Large-scale, Complex Systems Management: Led large teams in the delivery, installation and implementation of large-scale client server computing systems and telecommunications systems for the State of New Jersey, a Wall Street Exchange and other enterprise firms.

CAREER TRACK MANAGING DIRECTOR 1993 - Present ACT, INCORPORATED South Orange, New Jersey & Washington, District of Columbia

BUSINESS DEVELOPMENT / TERRITORY MANAGEMENT 1988 - 1993 FUJITSU / IBM / UNISOFT California / Connecticut / New York

PRODUCT / FINANCIAL MANAGEMENT / BUSINESS PLANNING 1982 – 1988 AT&T New Jersey / New York

LEARNING CREDENTIALS & CERTIFICATIONS

MBA – Kellogg Graduate School of Management, Northwestern University Evanston, Illinois

MBA Exchange Student - École Superieure des Sciences Économiques et Commerçiales, Cergy, France

B.A., Economics, Brandeis University, Waltham, Massachusetts

PgMP (No. 1293633) & PMP (No.1229845) – Project Management Institute , Newtown Square, PA ITIL version 3 (No. 4279820.983736) – EXIN International , Utrecht, The Netherlands

Arbitrator – FINRA, New York, NY (No. A57380)

PgMP & FAC P/PM Instructor – DiscoverITTM S. Orange, NJ & Learning Tree International, Reston, VA

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Veronica Ann Williams Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

Federal Capability

Ms. Williams has contributed to the development and delivery of operationally enhancing solutions supported by the creative application of information management and telecomm technologies. Her work is cross-cutting and progressive. It is highlighted below under the topics of Selected Federal Contracts, Federal Employee and Federal Administration Capability.

SELECTED FEDERAL INITIATIVES & CONTRACTS ARDEC, Picatinny Arsenal – performance improvement, instructor-led and systems training solutions.

CECOM, Ft. Monmouth – Attended several briefings, meetings to contribute to the effective implementation of communications strategies and plans. Upon recommendation by senior base official, I was voted into the Industrial Representatives Association.

DoD – OSD – early contributor to GIG development process as member of DoD Industry Council supported by NDIA/AFEI, DISA and major Federal contractors.

NARA – As Program Management Officer at US National Archives’ Information Technology Support Services (ITSS) group, Ms. Williams managed special projects, participated in developing strategy and setting direction of the division, and served as a primary customer interface. She directed the completion of PC Inventory at all Capital area Archive locations, was a key member of the team revising the asset management process (4K+ PCs, servers, peripherals, etc.), and led the PC Deployment process. Ms. Williams also managed projects in the Contractor’s (Vistronix) Headquarters.

FEDERAL EMPLOYEE United States Department of Agriculture. Intern, Summers & Holidays, 1971 - 1977. Provided administrative, statistical and junior support services to economists in the Economic Research Service. Assisted in the compilation and preparation of Situation and Outlook reports. The Situation reports encompassed research, analyses of fruits and vegetables, as well as economic and statistical indicators. The financial community, press and other news media, and others used these reports. Their release was closely guarded and released to the public at designated times.

My work at ERS had a major impact on my life and career. When I changed my company’s business strategy to pursue government opportunities, I initially focused on and was awarded, a contract based on a USDA funded program. ACT Inc. provided the project management services for the State of New Jersey’s WIC ACCESS system. This system manages the nutritional profiles and the $7M provided to over 250,000 women, infants and children in NJ. ERS leads the initiative to improve the nutritional and dietary quality of our nation’s citizens:

FEDERAL ADMINISTRATION CAPABILITY I began learning the Federal environment when I worked for the U.S. Department of Agriculture as a student intern. Over the past ten years, I also serviced Federal agencies including:

• US Army • US Department of Defense • US Department of Homeland Security • National Archives • The State of Missouri

• US Department of Agriculture • US Department of Transportation • US Dept. of Housing and Urban Development • The State of New York • The State of New Jersey

I acquired, negotiated and administered two GSA contracts for ACT, Inc. I am knowledgeable of federal procedures and policies. An association recruited me to address requirements and issues surrounding The Federal Information Security Management Act (FISMA) in a keynote1 at a conference in Washington, DC. My knowledge of administrative and contracting issues is recognized. As a matter of fact, The Clinger-Cohen Act of 1996, The Federal Enterprise Architecture Framework (FEAF), the Federal Enterprise Architecture Management System (FEAMS)2 and administrative challenges were among the topics discussed at a panel that I created and led last for ITEC: Round Table Discussion: Challenges Facing the Federal CIO http://city.goitec.com/dc/agenda.html and http://www.veronicawilliams.com/lecturer.html

1 Government Contracting: The Role of IT Security at Keynote at IOBISP Security Conference in Washington, DC – April ‘04 2 The Federal Enterprise Architecture Management System (FEAMS) is a web-based management system designed to provide agencies with access to initiatives aligned to the Federal Enterprise Architecture (FEA) and associated reference models. See https://www.feams.gov/

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Veronica Ann Williams Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

Employment History

Start Date mm/yyyy

End Date mm/yyyy

Firm Name

Description of Position or Title

(Required)

Type (full- or part-time)

Location

June/1993 Present ACT, Inc. Managing Director Full-Time NJ-DC www.ACT-IT.com Nov./ 2010 Present Learning Tree International Instructor Part-Time US www.LearningTree.com July /2009 Present Financial Industry Regulatory

Authority (FINRA) Arbitrator Part-Time US

http://www.finra.org/ April/2008 Dec./2008 Vistronix, Inc. Prog. Mgmt. Officer Part-Time VA www.Vistronix.com Dec./2007 Jan./2008 Adecco Temporary Part-Time DC www.adecco.com July/2007 Oct./20007 Robert Half International Recruiting Manager Full-Time DC www.RHI.com Dec. /1991 June/1993 Fujitsu, Inc. (formerly POQET

Computer Corp.) Northeast Regional Manager

Full-Time NJ-CA

www.Fujitsu.com

June/1990 Dec./1991 IBM (former Software Corporation of America) Stamford, CT www.IBM.com

Director of Business Development

Full-Time CT

Dec./1988 June/1990 IBM (former Lotus Development Corporation) New York, NY www.IBM.com

Senior Account Manager

Full-Time NY

Feb./1988 Dec./1988 UniSoft Corporation www.unisoft.com

District Sales Manager

Full-Time NY

Feb./1982

March/1988 AT&T Morristown, NJ Berkeley Heights, NJ New York, NY Basking Ridge, NJ www.ATT.com

Product Manager, 1987 – 1988 Strategic Planner, 1986 – 1987 National Account Exec, 1984 – 1986 Strategic Planner, 1982 – 1984

Full-Time NJ AT&T:

Product Manager, Morristown, NJ, 1987

– 1988 Strategic Planner, Berkeley Heights, NJ, 1986 – 1987 National Account Executive, New

York, NY, 1984 – 1986

Strategic Planner, Basking Ridge, NJ,

1982 – 1984

July1979 Feb./1982 Control Data Corporation http://en.wikipedia.org/wiki/Control_Data_Corporation

Account Executive, 1980 – 1982 Systems Marketing Representative, 1979 - 1980

Full-Time IL

PRE-PROFESSIONAL CAREER

5/74 9/77 U.S. Dept. of Agriculture

Clerk Typist Full-Time Intermittent

DC

9/73 12/74 Brandeis University

Assistant Part-Time MA 6/73 8/73 Equitable Life Assn.

Clerk Typist Full-Time Summer

DC

6/72 1/73 George Washington University

Clerk Typist Full-Time Summer

DC

5/72 6/73 Ginn’s Temps

Clerk Typist Intermittent DC 1969 1973 Piano Lessons by Veronica Entrepreneur Teacher Part-Time DC

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

Best Practices

ACT Inc. Best Practices – Developed by Veronica Williams

ACT Inc. Best Practices

Define Project Secure

Commitment to Change

Direct Change Implement Change

1. Provide clear and strong executive leadership, including goals and targets

2. Position the Chief Information Officer as a senior management partner

3. Develop long-term vision and investment strategy

4. Adopt evolutionary path toward meeting customer needs

5. Recognize and communicate the urgency to change IT practices

6. Match requirements and resources before starting new product or systems development.

1. Obtain sustaining support from senior leadership to facilitate change 2. Anchor strategic planning in customers needs and goals 3. Create or identify organizations responsible for coordinating or managing information flow & gathering 4. Get line management involved and create ownership 5. Ensure that business & contractual requirements are clearly defined, understood and accepted by the stakeholders 6. Take action and maintain momentum.

1. Measure the performance of key mission delivery processes

2. Focus on process improvement in the context of an architecture

3. Manage IT projects as investments

4. Integrate the planning, budgeting and evaluation processes

5. Ensure that the design is consistent with the organization’s enterprise architecture.

6. Ensure that risks are proactively identified and systematically mitigated.

1. Ensure that a quality solicitation is produced 2. Establish customer/supplier relationships between line and IT professionals 3. Upgrade skills and knowledge of line and IT professionals 4. Confirm the integration of new products with existing systems 5. Ensure that products satisfy the defined requirements prior to purchase 6. Ensure proper transfer of the system from development and acquisition to the support organization.

Using GAO studies as a baseline, our best practices have been modified to reflect ACT Inc. policies, which are driven by our past successes, ethics and experience.

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

MAJOR ACCOMPLISHMENTS

Some of my major career accomplishments include:

The5PsTM Products and Services

DiscoverITTM Showcase and Product Line

Wireless Computing from A to Z seminars

AT&T Divestiture Team

Intercontinental Exchange (ICE) Financial System Overhaul

Emerging IT Solutions – SeaLand, NYBOT, NYNEX, IBM, Coopers & Lybrand, Chemical, Chase,

MetLife, more

Microslate/Melard Technologies Merger

Author – 3 books, another underway

Featured Writer – more than 80 articles

Professional Speaker – more than 60 public appearances

Marquis Who’s Who Publications

MARQUIS PUBLICATION YEARS

Marquis Who's Who in America 1999, 2000, 2001, 2002, 2003, 2010, 2014, 2015

Marquis Who's Who in the World 1990, 1992, 1999, 2003

Marquis Who's Who in Finance and Industry

1989, 1991, 1993, 1995, 1997, 1999, 2001, 2002, 2004

Marquis Who's Who in the East 1988, 1990, 1992, 1994, 1996, 1998, 2000, 2001, 2002, 2014, 2015

Marquis Who's Who of American Women 1991, 1992, 1995, 1997, 1998, 2000, 2002, 2004

Who’s Who in Science and Engineering 2003

Marquis Who's Who in Media and Communications 1997

Marquis Who's Who Among Emerging Leaders 1991, 1992

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

Publications – select list –

“A Proven Framework for Doing Business” The5Ps Newsletter: From Concept to Profit, The5Ps, March 2015 “Transforming Ideas Into Value” The5Ps Newsletter: From Concept to Profit, The5Ps, September 2014 “Leading Edge Marketing: Turning Technology into Value”, Business Expert Press, 2014 (book). “The Importance of Certifications: Importance of training & certifications in the IT department”, Data Center Connect, July 2010 & ITEC Connect, 2010 “Wireless Computing Primer: A Comprehensive Guide to Wireless and Mobile Computing”, IDG Books, 1996 (book). “Personal Computing Made Simple”, DiscoverIT, 2003 (book). Mobility Empowers the Senate, Handheld Computing for Mobility, December 2003 The Media Cap: It’s Just the Beginning, Handheld Computing for Mobility, August 2003 Media Cap Rule Changes Could Transform Mobile Market, Mobility, Fall 2003 “From Science Fiction to Reality: Wireless Computing is Here to Stay”, COMDEX Canada, July 1999 (Written in French)

For a complete list of publications visit http://www.veronicawilliams.com/publications.html .

Speaking Engagement – select list –

• Advisor on Business & Technology to companies, industry groups and trade organizations • Advisor, Judge, Speaker and Moderator at major conferences:

Provided assessment, feedback and direction as a Judge at Molson International MBA Case Competition in Montreal, Canada – January ‘15

Provided assessment, feedback and direction as a Judge at the Annual Securities Dispute Triathlon, by FINRA &

St. John’s University Law School in New York, New York – October ’14 & ‘15 Round Table Discussion: Challenges Facing Today's CIO's panel moderator at ITECH Conference New York –

April ‘09 Round Table: Challenges Facing the Federal CIO panel moderator at ITECH Conference in Washington, DC –

April ‘09 Government Contracting: The Role of IT Security at Keynote at IOBISP Security Conference in Washington, DC

– April ‘04 • Guest on Chicago Tomorrow television show - January ‘01

For a complete list of speaking engagements visit http://www.veronicawilliams.com/lecturer.html .

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

Making The Most of Certifications Veronica Williams, VeronicaWilliams.com 7/6/2010 Importance of training & certifications in the IT department Indeed, the IT industry knows certifications. Over 40 widely-held IT certifications exist, conferred by associations, vendors and other organizations. Many certifications are a measure of one’s technical proficiency in a skill area. These are often conveyed by vendors or industry organizations. Such ‘certs’ include Microsoft Certified Systems Engineer (MCSE), Computer Technology Industry Association’s A+ (CompTIA A+) and Cisco Certified Internetwork Expert (CCIE). Information Technology Infrastructure Library (ITIL), Control Objectives for Information and related Technology (COBIT®) and Six Sigma are an indication of one’s proficiency in understanding and applying processes that may improve preparation and operations. ITIL and COBIT focus on IT and Six Sigma is heralded for quality management. While there are clear differences in the items addressed by each of these certifications, they measure much more than specific skill proficiency yet are not as comprehensive a measurement of one’s general management ability. Project management certifications provide a measure of one to deliver sound management performance. Project Management Professional (PMP,) Program Management Professional (PgMP) and PRINCE2 are highly sought after project management certifications. The first two are conveyed by the Project Management Institute (PMI), Newtown Square, PA., USA and PRINCE2 is granted by The APM Group Limited, Buckinghamshire, United Kingdom. PMI has 385,096 PMP holders of their certifications worldwide; 425,000 people hold PRINCE2 certifications, 53% in the UK. Do you need a certification? In today’s market, individuals and companies increasingly seek certifications for a competitive advantage. Experience, advanced degrees and contacts are sometimes not enough. Federal contracts may require that key personnel hold PMP certifications. When two candidates with the same qualifications become finalists for a job, the one holding a globally recognized credential may often make the cut. Holders of project management certifications also earn more. According to the recent PMI® Project Management Salary Survey, project management salaries are growing, despite the recession. So where do you start? What’s the best way to prepare to earn these coveted certifications? The applications for these certifications can be somewhat difficult, so can passing the exam. “If you have a mentor, or someone that has achieved the certification, to guide you it’s always advisable to save you time, effort and costs. The additional insight that a current credential holder has, can provide you with the tools, training, avenues, to help prepare for the real exam”, notes Jeff Hodgkinson, PMP, PgMP, PMI-RMP, the 99th most connected and 3rd most recommended person on LinkedIn. Many have found value in earning professional credentials. Professionals in IT and other disciplines have realized advances in their organizations and found it well worth their while to obtain the right certification. Go for it! Article by Veronica Williams MBA, PMP, PgMP, Coach for SOURCE: http://bladesystemsinsight.com/article.html?a=Making-The-Most-of-Certifications http://goitec.com/article.html?a=Making-The-Most-of-Certifications

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

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WHY SOME TRADITIONAL INSTITUTIONS …………FACE EXTINCTION

Banks, Publishers, and Retail Stores, Just to Name a Few By Veronica A. Williams

The grandchildren of today’s bankers will not remember a bank or the daily newspaper any more than their parents remember cassette tapes, pay phones and radios. Banks, publishers, retail stores, currency and network TV are just a few of the traditional institutions and products that will be dramatically different in 50 years, if they still exist by that time.

The watch debuted by the Dick Tracy cartoon character in 1946 is being brought to market by Apple Computer – in April 2015, 39 years later. Drones are ready to make deliveries and cars can drive themselves. Can “beam me up Scotty” be far behind?

More and more people are purchasing online. So shopping malls offer free entertainment and other activities to attract people. But more visitors do not always equal a commensurate increase in revenue for the stores. And a purchase does not mean patronage or repeat business. More people may not be enough to drive purchases to the levels that retail stores need to thrive. Stores must provide a more value packed and

sustainable reason for the customer to patronize them if they are to achieve respectable revenue and profit.

PUBLISHERS MUST MORPH

Publishers face challenges from a dying business model too. Revenue from advertising? Fees for content, for Market Intelligence or, other value solutions? How do publishers create a sustainable business model, and maintain integrity, in the face of competition that delivers new options for readers at breakneck speed?

The impetus for change may come from different directions. The Huffington Post emerged as an online publication. The founder of Amazon.com bought an epic newspaper, The Washington Post. I am excited to see how these and other forward thinking publishers will “do a new thing”. With that backdrop, I recently asked a panel of leaders in publishing how they would manage content and delivery to maintain quality, integrity, and sustainable profits. Only 1 in 6 responded and he did not offer a solution, or even an idea, as how to achieve these goals. Publishers need to change to keep up with

WE HAVE BITCOIN, DRONES

& THE DICK TRACY WATCH.

CAN “BEAM M E UP SCOTTY”

BE FAR BEHIND?

FUTURE WATCH

TRANSFORMING IDEAS INTO VALUE These concepts, models and frameworks are presented in seminars delivered from www.The5Ps.com.

The5Ps of Trade collection of books are planned to be released in 2017. Some concepts are included in the predecessor book, Leading Edge Marketing, BEP 2014, by Williams. Digital copies may be purchased at www.The5Ps.com, Amazon.com, BarnesAndNoble.com and other booksellers.

The5Ps, a Division of ACT, Inc. March 2015 [Edition 1, Volume 1]

Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

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the times. Remember Einstein said,

“Insanity is doing the same thing over and over again and expecting different results”.

BANKS BEWARE

Banks that strive to serve the customer rather than snare the customer, will transform into a firm that is dramatically different than it is today. If regulations do not keep up, the former bank will serve their customers in a manner that does not subject it to regulation. To pave the way for a new financial system that serves all citizens fairly, regulators must embrace and include bank innovations of virtue under it’s domain while penalizing and prohibiting banks from doing unfair things and harming our citizens. Both regulators and banks must prevent conditions that spur mistrust like those that resulted in the run on the banks in the 1930’s and the global Occupy movements in 2011. The stock market crash of October 1929 triggered bank runs through 1933. Anti-austerity protests in Greece began Feb. 24, 2010. Seventeen months later, Occupy Wall Street began on September 17, 2011, in Zuccotti Park, located in New York City's Wall Street financial district.

These reactions are with reason. Consequences of repealing the Glass Steagall Act are just beginning to be manifested. The incestuously symbiotic relationship between banks (commercial, investment and merchant), insurance companies, capital management firms, financial servicing firms, rating services and credit reporting companies, while not fully understood by all members of the financial service industry, are beginning to be understood by many beyond the industry. Banks desperately need to regain trust from current and future customers worldwide.

UNDERGOING TRANSFORMATION

Over the next 15 to 50 years, the world will transform our lives, leaving many traditional institutions in the dust. Millennials are making fairness, equality and integrity an integral part of doing business. They are

standing up to exploitation and following their dreams. Profit be damned. Cash flow will carry “the will to do” to new ideas, products and services that will create sustenance and sustainability that old school leaders cannot conceive of. Scott McNealy gave us a glimpse when Sun was launched and reached dizzying growth rates by cannibalizing its own products. The son of the Vice Chairman of the American Motors Corporation, McNealy challenged traditional business practices and generated impressive results.

No, it’s not a Ponzi scheme. It is believing in your dreams enough to take the risk. Yes, when cash flow runs out, and you don’t have savings or other hard, marketable assets, you’re broke. Pure and simple. And whoever took the ride is “out of luck” too. But Millennials know how to get back up; How to follow the vision; How to build on their dream.

You see, the expectation of traditional stability was eliminated with the leveraged buyouts of the 1980’s. The 30- year company pin began to disappear and, along with it, living in the same city or home long enough to make its purchase worthwhile.

To encourage or guide creativity to increased profits, innovators can use The5Ps to think outside of the box. What can I do to excite the customer about my value proposition (Promo)? How can I improve the customer’s buying experience (Packaging)? When is it most convenient for the customer to buy (Place)?

Ask the questions. Find the answers. Figure out how to deliver profitably. As long as we breathe life, our world will be ever-changing. Banks, publishers and retail stores are not the only businesses that must change to survive. We all must embrace change and strive for continual improvement. Do it better, with integrity. That is the best way to achieve win-win, long-term success. HE RETAIL QUAGMIRE MAKE A BRIGHT FU

© 2015 The 5 Ps

ABOUT THE WRITER Veronica Williams, author of many books including

The5Ps of Trade series (2017), has delivered results to Fortune 100 firms – as an employee and an entrepreneur– for more than 25 years. Her CV may be found at www.VeronicaWilliams.com.

Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

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Veronica Ann Williams, Kellogg MBA, PgMP®, PMP®, ITIL® www.VeronicaWilliams.com

REFERENCES

These executives can attest to my ability to effectively manage programs for your organization.

Name

Knowledge of Williams’ Skills Phone Number

Civilian

Provided Upon Request

Client who utilized my book for her customers and employees as the IBM Practice Executive for Wireless Communication for the US and EMEA.

Provided Upon Request

Sr. Executive at two companies for which V. Williams served on the Board of Directors as telecomm & IT expert

Provided Upon Request

Client and industry associate who was a participant in and buyer of our DiscoverITTM Showcases and IT management services.

Military

Provided Upon Request

West Point grad, former US Army Ranger, C-level exec at F100 firms, former client and mentor

Provided Upon Request Current U.S. Marine & former neighbor

Provided Upon Request

Former U.S. Army Maj. General, Senior Executive at Federal contractor, business associate and mentor

Additional Military & Civilian References Available Upon Request.

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