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Martin Slater martin1slater@gmail.com - 07867533600 – Southend-on-Sea, Essex

https://www.linkedin.com/in/martinjslater

Profile

Throughout my career I have gained experience in a wide range of areas within the executive

passenger car and courier service industry in London. I have a proven track record of being able to

work under pressure alone or cooperating with others as part of a team.

Most recently I provided a variety of concierge services, passenger transfers and guided tour

itineraries mainly in the UK & Europe. Working with travel agents and discerning clients who expect

luxury and experience as standard. I'm passionate about providing the best possible service and

customer satisfaction.

I thrive on team-work and I am now eager to progress in a career which will enable me to continue to

enhance my skills and demonstrate my capabilities.

Employment

Addison Lee Plc.

Travel Desk & Global Services Coordinator (November 2012 – December 2014)

Working within the fast-paced global services division as part of a small team called the Travel Desk.

I was personally entrusted by travel agents to look after their valued clients, ranging from

holidaymakers and business people, to politicians and celebrities. As a Global Coordinator I monitored

live incoming email bookings from account customers and then allocating them through a large

network of trusted affiliates in the UK and worldwide.

Greatest achievement during this time was achieving 8 months continual grown and 34% increase in

annual sales for 2014 on the Travel Desk.

Main Duties

Provide travel and booking advice to travel agents worldwide and also independent travellers

Diligently process complex, multi-currency quotations and bookings for quick turnaround

Calling and liaising with suppliers UK and abroad

Booking transfers on bespoke booking platforms

Monitoring the status and progress of jobs booked with UK/Global affiliates

Dealing with queries and complaints

Bespoke tour itineraries & VIP client service planning

Manage changes to itineraries and bookings

Tour guide services with qualified guides – Blue Badge tour guides in the UK

Booking Airport concierge services such as airside meet & greet at all major airports and train

stations worldwide

Booking Hotel accommodation & making restaurant reservations

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Hospitality & events packages for concerts and sporting events

Arranging private jet and helicopter charter

Increasing client base and contacting potential new customers via email marketing and also e-

commerce business-to-business

Addison Lee is the UK's largest private hire company with over 4,800 minicabs and receiving 22,000

bookings every day.

Lewisday Transport Plc. & Addison Lee

Onsite Coordinator / Call Centre Agent (February 2010 – November 2012)

Working within a very busy inbound call centre and booking passenger cars and courier services via

telephone and email. This also included being Onsite Coordinator for staff transport bookings at

Morgan Stanley (Canary Wharf) and the out of hours Travel Desk advisor.

Lewisday was later purchased and services became integrated with Addison Lee in November 2011.

Promotion to Travel Desk & Global Coordinator, within the Global Services department at Addison

Lee came in November 2012.

Main Duties

Booking ground transportation and bike or van couriers via bespoke booking platforms -

Shamrock & Freedom

Providing service advice and quotations via inbound calls for account & cash customers

Monitoring and responding to account & customer emails

Assisting car control when required monitoring bookings, tracking drivers & passenger call outs

(Lewisday)

Assisting drivers when required with booking details and directions (Lewisday)

Checking flight details and scheduled/confirmed landing times

Onsite staff passenger car coordinator based at Morgan Stanley Canary Wharf (Lewisday)

Providing accurate quotations and journey times

Out of hours Travel Desk assistance monitoring and responding to emails

Liaising with affiliates UK and International

Family Leave (Nov 2008 – Jan 2010)

With permission of my managers at Lewisday I was allowed time off and moved to Lancashire to look after my father due to a minor heart condition. This was on the understanding I return to my former employer following his successful rehabilitation.

Lewisday Transport Plc.

Onsite Coordinator & Call Centre Advisor (September 2005 – November 2008)

Onsite contractor Mon-Fri based at an international London law firm in EC3 at their head offices

(Barlow Lyde & Gilbert LLP). Working as part of the Office Services department as their in house

courier desk also duties at Lewisday Head office as and when required for overtime.

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Main Duties

Booking passenger cars, black cabs & courier services – sameday, overnight & international

Providing booking advice, information and assistance to BLG employees & partners

Booking vans as required by office services for events and file archive storage

Monitoring and responding to telephone calls

Monitoring all live bookings

Tracking couriers and providing proof of delivery reports Providing accurate quotations and journey times

Providing weekly reports

A-Airport Direct Ltd.

Global Reservation Agent (January 2003– September 2005)

North London based privately owned executive minicab & courier firm specialising in airport transfers at all London airports.

Main Duties

Booking passenger cars & courier services via booking platform called Cordic Providing service advice and quotations via inbound calls for account & cash customers

Monitoring and responding to account & customer emails

Checking flight details and scheduled/confirmed landing times

Driver vehicle and documentation checks

Booking dispatch and driver allocation for bike and van circuit when required

Filing, photocopying and general administrative duties

Greenalls Restaurant Division & Scottish & Newcastle Plc.

Duty Manager & Chef at The Famous Angel (November 1998– December 2002)

Traditional South London bar and successful A la carte restaurant situated on the banks of the River

Thames, with excellent views of Tower Bridge. Promotion from Assistant Manager to Duty Manager

Sept 2010. Food served was traditional English Fayre & daily specials in the downstairs public bar (40

Covers) and A la carte menu in the upstairs restaurant (50 Covers). This later became known as the

‘The Angel’ when purchased by the Samuel Smith pub chain.

Main Duties

Managing takings, money and staff

Ensuring that the bar meets legislative regulations

Special event and party setups

Performance reviews of staff

Monitoring profitability and performance

Stock checks and placing orders with suppliers

Train new staff in methods and procedures

Responsible for maintaining high standards of food hygiene

Negotiating the price of food supplies with third parties

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Ensuring high standards of food quality

Maintaining accurate financial and administrative records

Organizing new initiatives and planning promotions

Driving sales and developing new income streams

Involved in planning menus for the restaurant and special events

Advising customers on meals and beverages

Meeting with area manager to discuss financial forecasts and set budgets

Recruiting new staff and training them to a suitable standard

Dealing with customer complaints

Education

Bispham Technical College (1992-1993)

G.C.S.E (S.E.G) English Literature & Language (A) Physics (B)

Blackpool & the Fylde Catering & Food Preparation College (1990-1991)

City & Guilds: 706/ 1&2 Diploma - Professional Cookery

Montgomery High School (1983-1988)

C.D.T Design & Communication (A) Computer Studies (A) G.C.S.E: English (B)

Art (B) Mathematics (B) Geography (B) Physics (C)

Additional Skills

I have excellent knowledge of Microsoft’s Office Suite including MS Excel, MS Word and MS Outlook. Using bespoke booking & dispatch systems such as Shamrock, Freedom and Cordic.

Ability to remain calm under pressure and handle complex email bookings or telephone calls

Demonstrate empathy and understanding when talking to clients

Professional and courteous manner at all times

Identifying and escalating priority issues or customer complaints

The ability to manage, and exceed, customer expectations

Able to act on own initiative without constant supervision

Ability to communicate clearly with clients and adapt to any situation

Strong travel coordination skills

Able to develop relationships with suppliers to obtain cost effective prices

Clear and confident communication both verbal and written

Well organized: good planner & time manager

Highly self-motivated with ability to work independently or as part of a team

I can also provide bespoke itineraries including anything from (but not limited to) accommodation

and dinner reservations for special occasions to sporting events tickets or Airside VIP meet and greet

services at all major airports worldwide. Individual itineraries for walking tours, themed tours, visits to

museums and galleries, coach sightseeing, or tours with qualified guides by private chauffeured cars.

I'm currently taking driving lessons and own a provisional UK driving licence.

References Available on Request