Curriculum Vitae - Martin Slater
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Transcript of Curriculum Vitae - Martin Slater
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Martin Slater [email protected] - 07867533600 – Southend-on-Sea, Essex
Profile
Throughout my career I have gained experience in a wide range of areas within the executive
passenger car and courier service industry in London. I have a proven track record of being able to
work under pressure alone or cooperating with others as part of a team.
Most recently I provided a variety of concierge services, passenger transfers and guided tour
itineraries mainly in the UK & Europe. Working with travel agents and discerning clients who expect
luxury and experience as standard. I'm passionate about providing the best possible service and
customer satisfaction.
I thrive on team-work and I am now eager to progress in a career which will enable me to continue to
enhance my skills and demonstrate my capabilities.
Employment
Addison Lee Plc.
Travel Desk & Global Services Coordinator (November 2012 – December2014)
Working within the fast-paced global services division as part of a small team called the Travel Desk.
I was personally entrusted by travel agents to look after their valued clients, ranging from
holidaymakers and business people, to politicians and celebrities. As a Global Coordinator I monitored
live incoming email bookings from account customers and then allocating them through a large
network of trusted affiliates in the UK and worldwide.
Greatest achievement during this time was achieving 8 months continual grown and 34% increase in
annual sales for 2014 on the Travel Desk.
Main Duties
Provide travel and booking advice to travel agents worldwide and also independent
travellers
Diligently process complex, multi-currency quotations and bookings for quick turnaround
Calling and liaising with suppliers UK and abroad
Booking transfers on bespoke booking platforms
Monitoring the status and progress of jobs booked with UK/Global affiliates
Dealing with queries and complaints
Bespoke tour itineraries & VIP client service planning
Manage changes to itineraries and bookings
Tour guide services with qualified guides – Blue Badge tour guides in the UK
Booking Airport concierge services such as airside meet & greet at all major airports and
train stations worldwide
Booking Hotel accommodation & making restaurant reservations
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Hospitality & events packages for concerts and sporting events
Arranging private jet and helicopter charter
Increasing client base and contacting potential new customers via email marketing and also
e-commerce business-to-business.
Addison Lee is the UK's largest private hire company with over 4,800 minicabs and receiving 22,000
bookings every day.
Lewisday Transport Plc. & Addison Lee
Onsite Coordinator / Call Centre Agent (February 2010 – December 2012)
Working within a very busy inbound call centre and booking passenger cars and courier services via
telephone and email. This also included being Onsite Coordinator for staff transport bookings at
Morgan Stanley (Canary Wharf) and the out of hours Travel Desk advisor.
Lewisday was later purchased and services became integrated with Addison Lee in November 2011.
Promotion to Travel Desk & Global Coordinator, within the Global Services department at Addison
Lee came in November 2012.
Main Duties
Booking ground transportation and bike or van couriers via bespoke booking platforms -
Shamrock & Freedom
Providing service advice and quotations via inbound calls for account & cash customers
Monitoring and responding to account & customer emails
Assisting car control when required monitoring bookings, tracking drivers & passenger call
outs (Lewisday)
Assisting drivers when required with booking details and directions (Lewisday)
Checking flight details and scheduled/confirmed landing times
Onsite staff passenger car coordinator based at Morgan Stanley Canary Wharf (Lewisday)
Providing accurate quotations and journey times
Out of hours Travel Desk assistance monitoring and responding to emails
Liaising with affiliates UK and International
Family Leave (Nov 2008 – Jan 2010)
With permission of my managers at Lewisday I was allowed time off and moved to Lancashire to look after my father due to a minor heart condition. This was on the understanding I return to my former employer following his successful rehabilitation.
Lewisday Transport Plc.
Onsite Coordinator & Call Centre Advisor (September 2005 – November 2008)
Onsite contractor Mon-Fri based at an international London law firm in EC3 at their head offices
(Barlow Lyde & Gilbert LLP). Working as part of the Office Services department as their in house
courier desk also duties at Lewisday Head office as and when required for overtime.
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Main Duties
Booking passenger cars, black cabs & courier services – sameday, overnight & international
Providing booking advice, information and assistance to BLG employees & partners
Booking vans as required by office services for events and file archive storage
Monitoring and responding to telephone calls
Monitoring all live bookings
Tracking couriers and providing proof of delivery reports Providing accurate quotations and journey times
Providing weekly reports
A-Airport Direct Ltd.
Global Reservation Agent (January 2003– September 2005)
North London based privately owned executive minicab & courier firm specialising in airport transfers at all London airports.
Main Duties
Booking passenger cars & courier services via booking platform called Cordic Providing service advice and quotations via inbound calls for account & cash customers
Monitoring and responding to account & customer emails
Checking flight details and scheduled/confirmed landing times
Driver vehicle and documentation checks
Booking dispatch and driver allocation for bike and van circuit when required
Filing, photocopying and general administrative duties
Greenalls Restaurant Division & Scottish & Newcastle Plc.
Duty Manager & Chef at The Famous Angel (November 1998– December 2002)
Traditional South London bar and successful A la carte restaurant situated on the banks of the River
Thames, with excellent views of Tower Bridge. Promotion from Assistant Manager to Duty Manager
Sept 2010. Food served was traditional English Fayre & daily specials in the downstairs public bar (40
Covers) and A la carte menu in the upstairs restaurant (50 Covers). This later became known as the
‘The Angel’ when later purchased by the Samuel Smith pub chain.
Main Duties
Managing takings, money and staff
Ensuring that the bar meets legislative regulations
Special event and party setups
Performance reviews of staff
Monitoring profitability and performance
Stock checks and placing orders with suppliers
Train new staff in methods and procedures
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Responsible for maintaining high standards of food hygiene
Negotiating the price of food supplies with third parties
Ensuring high standards of food quality
Maintaining accurate financial and administrative records
Organizing new initiatives and planning promotions
Driving sales and developing new income streams
Involved in planning menus for the restaurant and special events
Advising customers on meals and beverages
Meeting with area manager to discuss financial forecasts and set budgets
Recruiting new staff and training them to a suitable standard
Dealing with customer complaints
Education
Bispham Technical College (1992 – 1993)
G.C.S.E (S.E.G) English Literature & Language (A) Physics (B)
Blackpool & the Fylde Catering & Food Preparation College (1990-1991)
City & Guilds: 706/ 1&2 Diploma - Professional Cookery
Montgomery High School (1983-1988)
C.D.T Design & Communication (A) Computer Studies (A) G.C.S.E: English (B)
Art (B) Mathematics (B) Geography (B) Physics (C)
Additional Skills
I have excellent knowledge of Microsoft’s Office Suite including MS Excel, MS Word and MS Outlook. Using bespoke booking & dispatch systems such as Shamrock, Freedom and Cordic.
Ability to remain calm under pressure and handle complex email bookings or telephone calls
Demonstrate empathy and understanding when talking to clients
Professional and courteous manner at all times
Identifying and escalating priority issues or customer complaints
Strong travel coordination skills
Able to develop relationships with suppliers to obtain cost effective prices
Clear and confident communication both verbal and written
Well organized: good planner & time manager
Highly self-motivated with ability to work independently or as part of a team
I can also provide bespoke itineraries including anything from (but not limited to) accommodation
and dinner reservations for special occasions to sporting events tickets or Airside VIP meet and greet
services at all major airports worldwide. Individual itineraries for walking tours, themed tours, visits to
museums and galleries, coach sightseeing, or tours with qualified guides by private chauffeured cars.
I'm currently taking driving lessons and own a provisional UK driving licence.
References Available on Request