Curriculum Vitae - Harriet Armstrong August 2015-2

CURRICULUM VITAE Harriet Armstrong (Senior Beauty Therapist)

Updated: September 2015

Name: Harriet Louisa Armstrong

DOB: 14 December 1990

Nationality: British

Phone: +61 408 662 034

Email: [email protected]

INTRODUCTION

Senior Beauty Therapist with 6 years’ industry experience including;

Skin Treatments Chemical Peels, Skin Needling / Derma Roller, Dermafrac,

Microdermabrasion, Caci Ultimate, Omni Lux, Emerge

Massage Ayurveda / Indian Abhyanga, Lomi Lomi, Hot & Cold Stones, Bamboo,

Swedish, Sports, Aromatherapy;

Hair Removal Wax & IPL

Spa Treatments Wraps, Exfoliation, Body Brushing and Jet Spa

Basic Treatments Manicure / Pedicure, Eyelash / Eyebrow Tinting, Make Up Application,

Facial, Minx Eye lash Extensions, Mascara, Lash lift, Spray Tan.

Theory based abilities to date include; Aging and Physiology, Advanced Treatment

Technology, Consumer Awareness and Marketing, Customer Service and Quality, Human

Resource Management, Nutrition, Personal and Professional Development, Retreat

Management and, Salon and Spa Management

EDUCATION

Foundation Degree (Beauty & Spa Management) Leeds Metropolitan University.

NVQ Level 2 & 3 (Beauty Therapy) Newcastle College.

OPERATIONAL ABILITIES

Management / Supervision

2+ Years Salon Management

Responsible for product stock management, staff training, coordinating and

delegating work-fronts, progress and sales tracking.

Daily and weekly reporting to senior management.

Management of human resourcing.



Beauty Therapy

6+ Years Beauty Therapy

Responsible for client management, care and prescription, high quality treatments,

stock take and ordering, salon upkeep and front of house.

Achieving outlined key performance indicators (time management, daily and monthly

sales targets etc).

Required to report daily to the salon manager.

Involved in the guidance and assistance of trainee staff.

TECHNICAL ABILITIES

Skin Needling / Derma Roller

Microdermabrasion:

Diamond Tip Machines

Crystals (aluminium oxide, sodium chloride or sodium bicarbonate) Machines

Chemical Peels (epidermal and dermal):

Salicylic Acid Peels

Lactobotanical Peels

Glycolic peels

Vitamin A

Micro-Needling / Deep Tissue Infusion (Dermafrac):

(0.05 – 0.25) needle depth

Hydration/pigmentation/ageing serums

Fractional Laser Resurfacing:

Emerge machine

LED Light Therapy:

Omnilux revive

Omnilux blue

Omnilux plus

Wax:

All body, face and intimate male and female waxing

Manicure / Pedicure:

OPI

Bio sculpture

Jessica

CND



Eyelash / Eyebrow Tinting

Various Brands

Make Up Application:

Young blood

Inika Cosmetics

Facial:

Priori Skincare

Dr Aspect

CosMedix Skincare

Dermalocial

Hydropeptide

Elizabeth Arden Pro

Decleor

MD Formulations

Eyelash Extensions:

Mink

Grafter Lash

Hollywood Lashes

Semi Permanent Mascara:

Myscara

Lash lift / Perm:

Studio Lash

Spray Tan:

Sun FX

ST Tropez

Face Bake

SHORT COURSES / PRODUCT TRAINING

Massage: Lomi Lomi, hot and cold stones, warm bamboo

Dermafrac

Emerge

Tanning: Fake Bake, St Tropez, SunFX

Skin Care Products:

o Priori Skincare

o Elizabeth Arden Pro;

o HydroPeptide;

o Aspect Dr - Advanced Skin Technology;

o Cosmetix Skincare;

o SkinMedica TNS;



o Dermalogica;



PROFESSIONAL CAREER

Skin Deep Medi Spa (February 2014 – Current)

Based in Perth, Western Australia, Skin Deep Medi Spa operates four (4) salons within the

metropolitan area where I have been positioned for the last eighteen (18) months. The

position commenced with my employment in February 2014 with Skin Deep requiring a

senior beauty therapist to assist the salon manager in overseeing and undertaking primarily

the advanced treatments of the business and management of the day spa and spa

treatments.

This role quickly grew to incorporate new skills and techniques such as Salicylic Acid Peels,

Lactobotanical Peels, Dermafrac, Emerge and OmniLux treatments. Working with new

systems has led to the utilisation and education of new products and ingredients from

Australian based companies, where I was able to achieve the highest selling retail therapist

across all four Skin Deep medi spas.

Position - Senior Beauty Therapist

The primary role within Skin Deep is to assist the manager with the day-to-day operation of

the day spa and advanced clinical treatments. Working in conjunction with the onsite doctor

for aesthetic treatments.

Act as the focal point between the trainees and the salon manager for various treatments.

Provide guidance and training to the trainees and provide structure to their learning and

exposure. Assess and track personal performance for both daily and monthly targets.

Deliver high quality, professional and enjoyable experiences for the clients.

Behind the Scenes Aesthetic Skincare and Beauty Clinic (March 2012 – October 2013)

It was at Behind the Scenes, where I managed to hone my skills and techniques in massage

and body treatments, refining the methods of Lomi Lomi, Hot & Cold Stones, Bamboo and

Swedish massage. Following this, I was also able to develop the techniques of Ayurveda &

Indian Abhyanga, Sports and Aromatherapy massage.

Behind the Scenes also gave me the opportunity to apply my advanced treatment

knowledge and put my management skills to the test. I gained first hand exposure of direct

client care and management, gained a sound understanding of opening and closing the

clinic, assisted with finances and banking, product care, ordering and stock take, assisted

with advertising and marketing for the clinic, general clinic up keep, and support with client

related issues. During my employment I managed to maintain a large client portfolio with

high product sales.

My position concluded at Behind the Scenes after nine (9) months due to my decision to

transfer to Australia on a working visa.



Position - Beauty Therapist

The position at Behind the Scenes was similar to that required within Skin Deep. I was

required to assist the managing director with the day-to-day operations of the clinic and

oversee their non-aesthetic procedures.

I was required to perform all advanced peels, medical microbermabrasion and skin needling

treatments as well as facials and general beauty maintenance treatments.

Regis Hair and Beauty Salon (September 2008 - March 2012)

It was during my employment at Regis Hair and Beauty where I commenced and developed

my beauty therapy career. During the three and a half (3.5) years I advanced from a trainee

therapist to assistant salon manager. I was required to supervise and coordinate up to four

(4) part-time and full time therapists.

In retrospect, I was required to manage a very full and dynamic column on a daily basis. I

was required to coordinate my time to incorporate regular clients as well as manage

(reorganise) walk-ins.

Regis was an extremely demanding environment, with the business model aimed at the

high-end clientele. I was required to achieve daily and monthly targets and exceed client

expectations. I also tasked with the responsibility of mentoring the work experience

employees where we worked together on strengthening their weaknesses and educated

them in the industry of boutique beauty therapy.

Position 1 – Junior Beauty Therapist

Training of treatments;

Salon code of conduct and etiquette;

Cleaning and general up keep;

Stock take; and

Washing and turn over of beauty rooms.

Position 2 – Assistant Salon Manager

Management of employed staff in the absence of the Salon Manager (2IC role);

Management of the clientele portfolio;

Control and approval of product ordering and restock;

Assistance with preparing daily and monthly reporting; and

Assist with developing and tracking personal and staff key performance.



PROFESSIONAL REFERENCES

Kelly Campbell Tutor - Leeds Metropolitan University (Newcastle College, Rye

Hill Campus, Newcastle Upon Tyne).

Relationship: Tutor and mentor throughout my Foundation Degree at Leeds

Metropolitan University.

Mobile: +44 191 2004617

Simone Sansom Managing Director – Behind the Scenes, Aesthetic Skincare &

Beauty Clinic.

Relationship: Manager Director during my tenure at Behind the Scenes.

Mobile: +44 771 8215317

Clinic: +44 166 1824080

Curriculum Vitae - Harriet Armstrong August 2015-2

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