CurrentResume

Michael Adkins14400 Montfort Dr. Unit 405Dallas, TX 75254(214) 926-7551

Professional Experience

Microsoft Product Support April of 2001 to April of 2015CompConTech October of 2000 to April of 2001Compucom Systems Inc. October of 1996 to October of 2000

Microsoft Product Support

Between January 2007 and May 2015

As a member of the Skype Server for Business 2015 support escalation team I addressed Microsoft premier support customer's issues for the following list of Unified Communications client and server products:

Skype Server for Business 2015 both Standard and Enterprise editions and clientsLync Server 2013 both Standard and Enterprise editions and clientsLync Server 2010 both Standard and Enterprise editions and clientsOffice Communications Server 2007 R2 both Standard and Enterprise editions and clientsOffice Communications Server 2007 both Standard and Enterprise editions and clients

Worked with Microsoft premier customers at addressing the following types of Unified Communications issues:

Unified Communications client sign in and connectivity issuesRemote Unified Communications client sign in and connectivity issuesUnified Communications client presence issuesFailed Unified Communications client calls to and from the PSTNInteroperability issues with third party firewalls, HLBs, and PBXsSupported reverse proxy and firewall configurations for remote access clientsGlobal DNS solutions for data center fault toleranceFailed audio video conferencingCall Admission Control (CAC) configuration and troubleshootingSupported IP phone deployment, configuration and troubleshootingAddress book server issues and client address book downloads

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Between January 2002 and December of 2007

As a member of the Windows Platforms Networking team, I provided Microsoft premier level support customers with escalation level support for their Windows Server and Windows Client networking services issues for the following range of Windows client and server applications:

Windows Server 2003 Windows Vista ClientWindows Server 2000 Windows XP Pro ClientWindows NT 4.0 Server Windows NT 4.0 ClientISA Server 2000 through ISA Server 2006 Live Communications Server

Worked with Microsoft premier customers at addressing the following types of Windows server network services issues:

DNS Server solutions Windows DNS client issuesDHCP Server solutions Windows DHCP Client issuesRouting and Remote Access Server configurations

Windows VPN server and client solutions

RADIUS Server for authenticated network access Windows Network Load BalancingWindows Server and Workstation services Remote Desktop sharingWeb Proxy configuration and connection issues ISA Server firewall and Reverse Proxy solutions Live Communication Server deployments Communicator client issuesActive Directory connectivity issues Best effort third party firewall and routing issues

Between October 2000 and January 2002

Provided premier level support for the following Microsoft Access products:

Microsoft Access 2000 Microsoft Access 97Microsoft Access 95 Microsoft Access 2.0

Assisted Microsoft customers with their requests for assistance with designing and troubleshooting their Access relational database's features such as normalization, referential integrity, tables, queries, forms, reports and connectivity to remote data sources:

Database normalization techniques Use ADO to connect and reference remote dataAssist with query design using GUI or SQL Editor Using VBA for GUI object design and data accessDesigning forms and reports with custom details Using legacy DAO and ADO for recordset design

I began working with the Microsoft Office development team as a contingent employee for CompConTech. During this time period Microsoft extended a hiring invitation to me which I accepted.

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Compucom Systems Inc.

Between October of 1996 and October of 2000

As a new hire for Compucom I started out as an outsourced helpdesk support person that assisted their fortune 1000 customers with the typical issues that take place with their organizations proprietary applications. As I gained tenure and accreditation at Compucom I moved up to providing support for Microsoft Office applications like Word, Excel and Access. Also, while working for Compucom I received an introduction to Windows NT 4.0 server and client and soon gained experience at supporting and troubleshooting these operating system products which allowed me.

EducationMay 1995

Tarrant County Junior CollegeHurst, TX 765084-3220Associates Degree

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CurrentResume

Documents

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