CURRENT TITLE CURRENT EMPLOYER Andy McClelland Creative … · 2015. 3. 26. · CV 07969 215 632 ....
Transcript of CURRENT TITLE CURRENT EMPLOYER Andy McClelland Creative … · 2015. 3. 26. · CV 07969 215 632 ....
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NAME
Andy McClellandCURRENT TITLE
Creative LeadCURRENT EMPLOYER
MadebyMint
EDUCATION & EMPLOYMENT
MADEbYMINTCreAtive LeAd
DEFINITE VISION CREATIVESeNiOr deSiGNer
MAMMOTHSeNiOr deSiGNer
AV bROwNEdeSiGNer
UNIVERSITY OF ULSTERdeSiGN fOr viSuAL COMMuNiCAtiON
bIFHEGrAphiC deSiGN
DATES
2012 - feB
2011 - 2012JuNe feB
2010 - 2011MAr JuNe
2006 - 2010JuLY feB
2005 - 2008Sept MAY
2003 - 2005Sept JuNe
QUALIFICATION
2012 - feB
2011 - 2012JuNe feB
2010 - 2011MAr JuNe
2006 - 2010JuLY feB
bDES HONS2:1
HNDdiStiNCtiON
LATEST PROJECT
SKILLSET & KNOwLEDGE
APPLICATIONSphOtOShOpiLLuStrAtOriNdeSiGNCOdAfireWOrKSdreAMWeAver
EXPERIENCEuX StrAteGYeCOMMerCeprOJeCt LeAddAtA ANALYSiShtML/CSS
LIbERITY IT
through an iNveSt Ni design framework, MadebyMint were tasked with creating a user experience strategy and design development for Liberty it’s internal intranet system.
the internal intranet services over 450 staff in both the Belfast and dublin offices and aims to include both company policy and procedure legislation and social and charitable events and company activity information.
phase one, based on the requirements to satisfy the iNveSt Ni design framework requirements consisted of a homepage redesign based on current content provide by the client.
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Recent UX/UI Strategy & DesignClient: CONCeNtriX Project: NdA*Requirements: uX Strategy, ui design, project Management, Client uX Workshops and education
brief/Details:My relationship with Concentrix has developed over the past year while working as Senior Lead Creative at MadebyMint. Our flagship project with Concentrix was to redesign the user experience including visual interface for an external software application with over 75,000 corporate customers and end users.
My role in this project was as Lead uX Strategy and design along with project Management. Leading both the MadebyMint creative team along with management of the Concentrix internal Business Analysts and Software developers we developed an agile software interface with customisable widgets and modules to support the desired requirement for individual client customisation.
the project is currently in final beta testing phase and should be live in Q1 of 2015.
the success of this project has lead to further uX/ui projects with Concentrix and their recent acquisition of iBM Global insurance Applications.
*[due to Non-disclosure Agreements specific details of project can not be included at this time] reduced number of required client interactions
15
Average user workflow optimisation
50%
Average decrease in user abandonment and lead off
34%
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ADMIN [TEAM LEADER] FINANCE MANAGER BUSINESS MANAGER CONTRACTS MANAGERSUPER ADMIN
SYSTEM NAVIGATIONSuggested system navigation change
CURRENT[SYSTEM WIDE]
CURRENT[SYSTEM WIDE]
REVENUE INVOICE COSTING ONLINE REQUEST
CSAT KM PERMISSIONS INTEGRATIONS
SUGGESTED[SYSTEM WIDE]
DASHBOARD TRANSACTIONS REPORTS SUPPORT SETTINGS
+ REVENUE Masterfile Management
Transaction
Report Generation
Adhoc/Queries
+ INVOICE Masterfile Management
Report Generation
+ COSTING Masterfile Management
Transaction
Report Generation
+ ONLINE REQUEST
+ CSAT Masterfile Management
Transaction
Report Generation
+ KM
+ PERMISSIONS Masterfile Management
+ INTEGRATIONS Masterfile Management
+ DASHBOARD Management Dashboard
+ TRANSACTIONS Revenue Costing Customer Satisfaction
+ REPORTS Revenue Invoice Costings Customer Satisfaction
+ SUPPORT Online Request Knowledge Management
+ SETTINGS Profile Management Revenue Invoice Costing Customer Satisfaction Permissions Integrations
+ DASHBOARD Team Leader Dashboard
+ TRANSACTIONS Revenue Costing Customer Satisfaction
+ REPORTS Revenue Invoice Costings Customer Satisfaction
+ SUPPORT Online Request Knowledge Management
+ SETTINGS Profile Management Revenue Invoice Costing Customer Satisfaction Permissions Integrations
+ DASHBOARD Business Dashboard
+ TRANSACTIONS Revenue
+ REPORTS Revenue
+ SUPPORT Knowledge Management
+ SETTINGS Profile Management
+ DASHBOARD Contracts Dashboard
+ TRANSACTIONS Contracts
+ REPORTS Contracts
+ SUPPORT Knowledge Management
+ SETTINGS Profile Management
+ DASHBOARD Finance Dashboard
+ TRANSACTIONS Revenue Costing Customer Satisfaction
+ REPORTS Revenue Invoice Costings Customer Satisfaction
+ SUPPORT Online Request (?) Knowledge Management
+ SETTINGS Profile Management Permissions (?)
LOW
ER
LE
VE
L A
CC
ES
S
USER TYPESSuggested User types with associated permissions.
SUPER ADMIN[DEVELOPMENT TEAM]
Super Admins will have system wide access to all areas of the site with read, write and configuration ability.
This level should be restricted to a select number of users and should include those that will develop the
system and carry out all maintenance and upkeep.
ADMIN[MANAGEMENT EXECUTIVES][TEAM LEADERS]
Admins should be considered the highest level (daily) system users. They will be management or team lead
status and will have full access to all front end areas of the system (read, write, edit) and full user management
including those of lower level status. This can be system wide or team based.
FINANCE MGR[REVENUE/COSTING/INVOICE MANAGEMENT & ANALYSIS]
Finance Managers will have access to all (front end) finance areas of the system (revenue, costings, invoices,
etc). They will act as lower level invoice sign o� persons and have the ability read, write and edit all finance
areas. They could also be given access (read only) to lower level users (team based) if required.
BUSINESS MGR[REVENUE INPUT & REVIEW]
Business Managers will be the daily input class and will be responsible for inputting all revenue details.
They will have access to the revenue area of the system and reports associated with revenue updating and
forecasting. No lower level user access. Can manage and update their own profile and system settings (limited).
CONTRACTS MGR[CONTRACT INPUT & REVIEW]
Contracts Managers will be tasked with the inputting and maintenance of customer contracts (MSA, SOW,
Billing Activity). They will have access to the customer/contracts area of the system. No lower level user access.
Can manage and update their own profile and system settings (limited).MAIN NAV INTERACTION REPORTSuggested Interactions and functionality aspects for CES Main Navigation
User Profile and SettingsWhen the user hovers over each icon the icon colour will change to purple/lylic and a dropdown list will appear with an excerpt or title. These titles should be clickable and take the user to the appropriate area of the application. Again when the user hovers over each title a hover state colour change should occur, in this case white to purple/lylic.
Primary NavigationThe application will use a mega-menu dropdown. We have suggested simplifying the main menu to the five main headers as shown; Dashboard (Home/Landing Screen), Transaction, Reports, Support, Settings.
The navigational items within each main navigation header will depend on the user level and permissions. [Refer to next page for suggested dropdown menu suggestions.]
*Note: Dashboard would not have a dropdown as there would not be multiple options to select. Dashboard would simply link to the users dashboard screen.
Mega-menu ExampleThis example shows a higher user level example of the mega-menu with more permissions shown. ‘Upload Billing Source Transaction’ also shows how the hover state could be displayed for the mega-menu links. Using the dark Navy/Grey colour and using a heavier font weight (bold).
Revenue, Costings and Customer Satisfaction (CSAT) are only headers and would not be clickable. The categorisation here has been taken from the current demo application.
Main navigation items; Reports, Support and Settings would all take the same format and would use categorisation from the current application from; Report Generation, KM and Masterfile Management respectively.
D
INTERACTIONS/NOTES
C
ACTUAL FORECASTED TEAM AVERAGE
User: Jimmar Repolido | Organizational Unit: Concentrix UK | Version No. 01.23.14.01 | Today is April 16, 2014 04:20:44 AM | Server IP Address: 10.100.1.155 | There is 1 user online
© CONCENTRIX CONTRACT SYSTEM 2014 | VERSION NO. 01.23.14.01 | TODAY IS APRIL 11, 2014 09:08:25 AM
47Pending Tasks 78%
Forecast vs Actual Success 3New Reports Generated
4Sign-offs Completed
REPORT [ACTUAL vs FORECAST vs TEAM AVERAGE]
REVENUE QUICK ADD
$10,000
$8,000
$6,000
$4,000
$2,000
0
SALES
CUSTOMER LIST
ArrowECS [Arrow ECS GmbH]
ArrowECS [Arrow ECS UK]
ArrowECS [Arrow GmbH]
Brocade Communications Systems... [Brocade PH]
Harmonic Inc [Telesales Commission]
Ruckus Co. [Inter-Company]
Ruckus Co. [Ruckus Wireless]
SCH Group [SCH Group]
SONIC WALL [CNX-US-SonicWall]
SONIC WALL [Lead Generation]
SONIC WALL [Sonic Wall Encover]
SONIC WALL [Sonic Wall -UK]
Symantec Corporation [Symantec APJ]
Symantec Corporation [Symantec EMEA Technology]
Symantec Corporation [Symantec - Sales Renewal]
Symantec Corporation [Symantec SUB 7K]
Symantec Corporation [The Renewal Centre]
Watchguard Co. [Watchguard Renewals]
BILLING ACTIVITY
Faxes
T’Certs
VOI
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
ON TIME LATEREPORT [ON TIME COMPLETION RATE]
100%
80%
60%
40%
20%
0
RATE
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Search Customer List Search Billing Activity
14Mon
April
15Tues
April
16Wed
April
17Thurs
April
18Fri
April
19Sat
April
ACTIVITY INFO
Billing Status:
Quantity:
Price:
Total Amount:
Currency:
Notes:
Created by:
Modified by:
Pending
10000
5
4635
Jacqueline, Sausman
Last Modified: 2014-04-14 | 09:30:06
$
Jacqueline, Sausman
Jacqueline, Sausman
Last Modified: 2014-04-14 | 09:30:06
10000
DATA ENTRYEnter Quantity for Wed, 16 April, 2014
Quantity updated successfully
T’Certs totalled
from daily to monthlystarting April 2014
Welcome to Concentrix
CONTRACTSYSTEM JIMMAR REPOLIDO 4 1
DASHBOARD TRANSACTION REPORTS SUPPORT SETTINGS
REVENUE
Billing Source Transaction Data Entry
Upload Billing Source Transaction
Upload Expense
Upload Revenue Forecast
Quantity pending for 3 customers on 2014-04-15
4 sign-offs completed
Urgent notification
Click-through to task or area that notification is referencing
NOTIFICATIONS
D C
DASHBOARD TRANSACTION REPORTS SUPPORT SETTINGS
REVENUE
Billing Source Transaction Data Entry
Upload Billing Source Transaction
Upload Expense
Upload Revenue Forecast
COSTING
Data Capture - Gen. & Admin Expenses
Data Capture - Payroll Worksheet
Data Capture - Timesheet
Upload Cost Forecast
CUSTOMER SATISFACTION (CSAT)
CSAT Raw Data
Generate Survey Link
Re-send Survey Email
- Sample Survey Form
Non-Renewals
Renewals
E
CONCENTRIX CESuX/ui strategy and design of software application. user hierarchy, system navigation and ui design input.
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MagOwaN TyRESB2C Mobile application for the ordering and purchase of vehicle tyres.
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JUST TaNKER SPaRES
B2C eCommerce Website with complex mega-menu navigation and extensive
product categorisation.
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Conceptual mockup interior. Not actual premises
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CV & PORTFOLIO www.andymcclelland.co.uk
CONtACtANDY MCCLELLAND57 Shore Crescent, Belfast Bt15 4Jp
T. +44 [0] 7969 215 632E. [email protected]
Created & developed by Andy McClelland. All designs and conceptual development produced under the employment of MadebyMint. All information copyright of respective owners. please do not duplicate or distribute without prior permission.
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