CURRENT EMPLOYMENT OPPORTUNITIES AT NOVA HOME LOANS · External Job Openings Minimum...
Transcript of CURRENT EMPLOYMENT OPPORTUNITIES AT NOVA HOME LOANS · External Job Openings Minimum...
External Job Openings
CURRENT EMPLOYMENT OPPORTUNITIES AT NOVA HOME LOANS
Last Update January 3 2020
Thank you for your interest in NOVA Home Loans as a career choice NOVA Home Loans is looking for candidates that are able to work well in a fast-paced team-oriented environment Strong organizational skills and excellent attention to detail are required for all positions Below are our current job openings Please click on the job title in the matrix below for more information about the position If you
are interested in being considered for a position submit your resume andor cover letter to hrnovahomeloanscom
NOVA Home Loans is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other characteristics protected by law NOVA Home Loans is a background screening credit check and E-Verify workplace
IMPORTANT Please ensure you include the ldquoBranchLocationrdquo for the position you are applying for when emailing hrnovahomeloanscom
ARIZONA - Maricopa Arrowhead 16150 N Arrowhead Fountains Ctr Dr Peoria AZ 85382
Underwriter
Gilbert Forum 1528 East Williams Field Road Gilbert AZ 85295
Loan Officer Associate Underwriter
Phoenix 3900 East Camelback Road Phoenix AZ 85018
Underwriter
Scottsdale 8800 East Raintree Drive Scottsdale AZ 85260
Processor Underwriter
Spectrum 6720 North Scottsdale Road Scottsdale AZ 85253
Underwriter
External Job Openings
ARIZONA ndash Tucson Southern Arizona Corporate 6245 East Broadway Boulevard Tucson AZ 85711
Administrative Assistant - Marketing Branch Processing Manager Business Process Analyst Expeditor Fulfillment Center Assistant Pre-Closer Processor Product Development Analyst QC Auditor Underwriter
Green Valley 210 West Continental Road Green Valley AZ 85622
Expeditor Underwriter
Kingman 2201 Stockton Hill Road Suite A Kingman AZ 86401
Underwriter
Northwest 6893 North Oracle Road Tucson AZ 85704
Underwriter
River Road 1650 East River Road Tucson AZ 85718
Loan Servicing Specialist Underwriter
Sierra Vista 77 Calle Portal Sierra Vista AZ 85622
Underwriter
Sunrise 3430 East Sunrise Drive Tucson AZ 85718
Underwriter
Yuma 454 West Catalina Drive Yuma AZ 85364
Underwriter
CALIFORNIA NEVADA La Jolla 9255 Towne Centre Drive San Diego CA 92121
Underwriter
West Las Vegas 8345 W Sunset Road Las Vegas NV 89113
Processor Underwriter
COLORADO Colorado Springs 1125 Kelly Johnson Boulevard Colorado Springs CO 80920
Branch Manager Underwriter
Denver Tech Center 8055 East Tufts Avenue Denver CO 80237
Underwriter
Highlands Ranch 1805 Shea Center Drive Highlands Ranch CO 80129
Underwriter
Westminster 11080 Circle Point Road Westminster CO 80020
Underwriter
External Job Openings
DETAILED POSITION INFORMATION
IMPORTANT Please ensure you email the ldquoBranchLocationrdquo for the position you are applying
ADMINISTRATIVE ASSISTANT - MARKETING
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will perform varied advanced secretarial and administrative tasks supporting the Marketing Management The candidate will work independently under general direction of the supervisor handling routine and non-routine situations The candidate may have contact with high-level administrative offices requiring use of business vocabulary tact discretion and judgment Minimum Qualifications
A minimum of two (2) year in an administrative role in an office setting is required
Marketing experience is preferred
Examples of Duties
Placing orders andor making payments for marketing
Creating Purchase Orders (POs) and uploading receipts for marketing purchases
Assist with updating amp maintaining department policies
Assist with updating department web pages (eg Marketing page on NOVAnet)
Assist with reviewingauditing Loan Officer marketing for compliance with NOVArsquos marketing-related policies
Contacting vendors as needed for receipts to request updates to marketing to understand vendorrsquos processes etc
Produce various marketing reports for Marketing managersrsquo review
Assist in Marketing-event coordination and logistics
Assist with organizing amp maintaining department files
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of standard office policies and procedures
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
Works independently with some latitude for initiative and independent judgment
Skill in filing and recordkeeping
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Strong ability for attention to detail in all areas of responsibility including data entry and all written and oral communications
Skill in English composition grammar spelling and punctuation
Effective verbal and written communication skills including active listening skills
Ability to maintain and meet demanding timelines
Ability to establish and maintain harmonious working relationships with coworkers staff and external contacts and to work effectively in a professional team environment
Strong customer service orientation
External Job Openings
BRANCH MANAGER
LOCATION COLORADO SPRINGS PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
NOVAreg Home Loans is consistently ranked among the Top 50 Mortgage Lenders in the United States is home to some of the highest rank producing Loan Officers in the country and is one of the Best Places to Work in the Southwest A full service mortgage bank that has served the lending needs of its customers for more than 35 years NOVA Home Loans has branches in AZ CO NV and CA and can originate loans in 13 states NOVAreg is seeking a Branch Manager to manage NOVAreg Home Loans in our Colorado Springs Branch in Colorado The ideal candidate must have a Loan Originatorrsquos License recent branch manager experience and ability to grow and develop personnel through recruiting dynamic personnel to be a part of the NOVA team The Branch Manager is responsible for all aspects of Branch operations Oversees the origination operations and administrative functions of the branch Effectively directs the work activities of all employees to ensure compliance quality service and maximization of profitability Minimum Qualifications
Bachelorrsquos Degree in Business or related field
At least five (5) years of experience in sales preferably in the mortgage industry with at least five years of progressive management experience or
A combination of experience and education Supervisory Responsibilities
This position directly supervises all Loan Officers within Branch in addition to other branch staff members
In conjunction with Human Resources Regional Management and NOVArsquos Executive Team actively participates in making personnel decisions regarding staff including hiring firing advancement discipline promotion or any other change of status of other employees
Examples of Duties
Manage all aspects of Branchrsquos operation including production operations and administration including multiple sales and processing teams
Hires builds and develops high performance teams and individuals responsible for determining increasing or decreasing of staff as production needs fluctuate using NOVArsquos Branch and LO Team Staffing Models and Our Playbook as a guide
Responsible for successful integration of experienced and new loan officers processors and administrative team members on an on-going basis
Continuously improve Branch staff effectiveness through leadership including coaching and counseling feedback and reinforcement interview and recruit new staff as needed
Develop personnel through recruiting interviewing hiring training performance reviews and leadership
Provide guidance to Loan Officers Operations Staff and Administrative Staff to resolve problems and utilize resources
Oversee customer service and quality standards at assigned branch responsible for meeting or exceeding standards
Ensure effective mediation of customer complaints and related issues which includes talking to borrowers and department heads at the Corporate office
Ensure adherence to Mortgage Lending practices policies and procedures
Review fiscal data and Branch metrics makes suggestions and implements changes within the Branch to improve profitability
Communicates and adheres to company policies and procedures Ensures that Our Playbook policies procedures guidelines rules and regulations are adhered to by all staff
Implements and supports NOVArsquos proprietary developmentcoaching programs throughout the region
Responsible for successful roll out of new policies procedures and company initiatives
Participates in meetings with Regional and Executive Management as needed
External Job Openings
Addresses issues with regard to production promptly and effectively with Loan Officers and other Branch employees
Works with Regional Management Human Resources and the Training department to ensure the staffing of well trained competent employees capable of achieving growth and profit goals
Oversees and participates in terminations of Branch personnel to ensure company procedures and policies are followed in all personnel matters
Supports and communicates companyrsquos goals and policy changes on a regular basis
Other duties as required Knowledge Skills and Abilities
Thorough knowledge of financial sales preferably in the mortgage industry Strong knowledge of FHAVAFNMAFHLMC guidelines including DU LP and GUS
Demonstrated ability to manage and lead others
Ability to manage client relationships effectively
Ability to manage investor relationships effectively
Ability to work under deadlines with minimal supervision
Excellent communication skills verbal and written
Effective computer skills such as keyboarding knowledge of MS Office Word Excel and Outlook
Knowledge of automated LOS and underwriting systems
Ability to work a flexible schedule
BRANCH PROCESSING MANAGER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position provides direct supervision to assigned Processing staff oversees the branch loan processing function providing direction training support and backup to all branch processing personnel as needed
Minimum Qualifications
Minimum of five (5) years of recent processing experience
Minimum of two (2) years progressive managementsupervisory experience
Bachelorrsquos Degree in Business or certificate in related field is preferred not required
A combination of experience and education will be considered Examples of Duties
Manage the recruiting hiring training performance management and development of all direct reports
Conduct weekly meetings with processing staff to train update communicate procedural changes and share pertinent information attend managersrsquo meetings attend other meetings as needed
Answer questions from processors and loan officers provide assistance and guidance
Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned in and the loan officer is completing all required items using DIRFT Sheets Provide feedback to Branch Manager and Processing Management as needed
Review all files with PTDPTF conditions prior to submitting required documentation to underwritingclosing to ensure information provided is sufficient Provide feedback to processing staff regarding any deficiency
Assign and maintain Loan OfficerProcessorAssistant Processor teams monitor staff volume and adjust for workload distribution as necessary Monitor and maintain established service levels requirements adjust processes and procedures with approval of Processing Management when needed
Prepare and analyze processing reports submitting to management as necessary ensure that employee goals are met as they relate to defects Manage coach and provide regular feedback to staff
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
ARIZONA ndash Tucson Southern Arizona Corporate 6245 East Broadway Boulevard Tucson AZ 85711
Administrative Assistant - Marketing Branch Processing Manager Business Process Analyst Expeditor Fulfillment Center Assistant Pre-Closer Processor Product Development Analyst QC Auditor Underwriter
Green Valley 210 West Continental Road Green Valley AZ 85622
Expeditor Underwriter
Kingman 2201 Stockton Hill Road Suite A Kingman AZ 86401
Underwriter
Northwest 6893 North Oracle Road Tucson AZ 85704
Underwriter
River Road 1650 East River Road Tucson AZ 85718
Loan Servicing Specialist Underwriter
Sierra Vista 77 Calle Portal Sierra Vista AZ 85622
Underwriter
Sunrise 3430 East Sunrise Drive Tucson AZ 85718
Underwriter
Yuma 454 West Catalina Drive Yuma AZ 85364
Underwriter
CALIFORNIA NEVADA La Jolla 9255 Towne Centre Drive San Diego CA 92121
Underwriter
West Las Vegas 8345 W Sunset Road Las Vegas NV 89113
Processor Underwriter
COLORADO Colorado Springs 1125 Kelly Johnson Boulevard Colorado Springs CO 80920
Branch Manager Underwriter
Denver Tech Center 8055 East Tufts Avenue Denver CO 80237
Underwriter
Highlands Ranch 1805 Shea Center Drive Highlands Ranch CO 80129
Underwriter
Westminster 11080 Circle Point Road Westminster CO 80020
Underwriter
External Job Openings
DETAILED POSITION INFORMATION
IMPORTANT Please ensure you email the ldquoBranchLocationrdquo for the position you are applying
ADMINISTRATIVE ASSISTANT - MARKETING
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will perform varied advanced secretarial and administrative tasks supporting the Marketing Management The candidate will work independently under general direction of the supervisor handling routine and non-routine situations The candidate may have contact with high-level administrative offices requiring use of business vocabulary tact discretion and judgment Minimum Qualifications
A minimum of two (2) year in an administrative role in an office setting is required
Marketing experience is preferred
Examples of Duties
Placing orders andor making payments for marketing
Creating Purchase Orders (POs) and uploading receipts for marketing purchases
Assist with updating amp maintaining department policies
Assist with updating department web pages (eg Marketing page on NOVAnet)
Assist with reviewingauditing Loan Officer marketing for compliance with NOVArsquos marketing-related policies
Contacting vendors as needed for receipts to request updates to marketing to understand vendorrsquos processes etc
Produce various marketing reports for Marketing managersrsquo review
Assist in Marketing-event coordination and logistics
Assist with organizing amp maintaining department files
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of standard office policies and procedures
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
Works independently with some latitude for initiative and independent judgment
Skill in filing and recordkeeping
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Strong ability for attention to detail in all areas of responsibility including data entry and all written and oral communications
Skill in English composition grammar spelling and punctuation
Effective verbal and written communication skills including active listening skills
Ability to maintain and meet demanding timelines
Ability to establish and maintain harmonious working relationships with coworkers staff and external contacts and to work effectively in a professional team environment
Strong customer service orientation
External Job Openings
BRANCH MANAGER
LOCATION COLORADO SPRINGS PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
NOVAreg Home Loans is consistently ranked among the Top 50 Mortgage Lenders in the United States is home to some of the highest rank producing Loan Officers in the country and is one of the Best Places to Work in the Southwest A full service mortgage bank that has served the lending needs of its customers for more than 35 years NOVA Home Loans has branches in AZ CO NV and CA and can originate loans in 13 states NOVAreg is seeking a Branch Manager to manage NOVAreg Home Loans in our Colorado Springs Branch in Colorado The ideal candidate must have a Loan Originatorrsquos License recent branch manager experience and ability to grow and develop personnel through recruiting dynamic personnel to be a part of the NOVA team The Branch Manager is responsible for all aspects of Branch operations Oversees the origination operations and administrative functions of the branch Effectively directs the work activities of all employees to ensure compliance quality service and maximization of profitability Minimum Qualifications
Bachelorrsquos Degree in Business or related field
At least five (5) years of experience in sales preferably in the mortgage industry with at least five years of progressive management experience or
A combination of experience and education Supervisory Responsibilities
This position directly supervises all Loan Officers within Branch in addition to other branch staff members
In conjunction with Human Resources Regional Management and NOVArsquos Executive Team actively participates in making personnel decisions regarding staff including hiring firing advancement discipline promotion or any other change of status of other employees
Examples of Duties
Manage all aspects of Branchrsquos operation including production operations and administration including multiple sales and processing teams
Hires builds and develops high performance teams and individuals responsible for determining increasing or decreasing of staff as production needs fluctuate using NOVArsquos Branch and LO Team Staffing Models and Our Playbook as a guide
Responsible for successful integration of experienced and new loan officers processors and administrative team members on an on-going basis
Continuously improve Branch staff effectiveness through leadership including coaching and counseling feedback and reinforcement interview and recruit new staff as needed
Develop personnel through recruiting interviewing hiring training performance reviews and leadership
Provide guidance to Loan Officers Operations Staff and Administrative Staff to resolve problems and utilize resources
Oversee customer service and quality standards at assigned branch responsible for meeting or exceeding standards
Ensure effective mediation of customer complaints and related issues which includes talking to borrowers and department heads at the Corporate office
Ensure adherence to Mortgage Lending practices policies and procedures
Review fiscal data and Branch metrics makes suggestions and implements changes within the Branch to improve profitability
Communicates and adheres to company policies and procedures Ensures that Our Playbook policies procedures guidelines rules and regulations are adhered to by all staff
Implements and supports NOVArsquos proprietary developmentcoaching programs throughout the region
Responsible for successful roll out of new policies procedures and company initiatives
Participates in meetings with Regional and Executive Management as needed
External Job Openings
Addresses issues with regard to production promptly and effectively with Loan Officers and other Branch employees
Works with Regional Management Human Resources and the Training department to ensure the staffing of well trained competent employees capable of achieving growth and profit goals
Oversees and participates in terminations of Branch personnel to ensure company procedures and policies are followed in all personnel matters
Supports and communicates companyrsquos goals and policy changes on a regular basis
Other duties as required Knowledge Skills and Abilities
Thorough knowledge of financial sales preferably in the mortgage industry Strong knowledge of FHAVAFNMAFHLMC guidelines including DU LP and GUS
Demonstrated ability to manage and lead others
Ability to manage client relationships effectively
Ability to manage investor relationships effectively
Ability to work under deadlines with minimal supervision
Excellent communication skills verbal and written
Effective computer skills such as keyboarding knowledge of MS Office Word Excel and Outlook
Knowledge of automated LOS and underwriting systems
Ability to work a flexible schedule
BRANCH PROCESSING MANAGER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position provides direct supervision to assigned Processing staff oversees the branch loan processing function providing direction training support and backup to all branch processing personnel as needed
Minimum Qualifications
Minimum of five (5) years of recent processing experience
Minimum of two (2) years progressive managementsupervisory experience
Bachelorrsquos Degree in Business or certificate in related field is preferred not required
A combination of experience and education will be considered Examples of Duties
Manage the recruiting hiring training performance management and development of all direct reports
Conduct weekly meetings with processing staff to train update communicate procedural changes and share pertinent information attend managersrsquo meetings attend other meetings as needed
Answer questions from processors and loan officers provide assistance and guidance
Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned in and the loan officer is completing all required items using DIRFT Sheets Provide feedback to Branch Manager and Processing Management as needed
Review all files with PTDPTF conditions prior to submitting required documentation to underwritingclosing to ensure information provided is sufficient Provide feedback to processing staff regarding any deficiency
Assign and maintain Loan OfficerProcessorAssistant Processor teams monitor staff volume and adjust for workload distribution as necessary Monitor and maintain established service levels requirements adjust processes and procedures with approval of Processing Management when needed
Prepare and analyze processing reports submitting to management as necessary ensure that employee goals are met as they relate to defects Manage coach and provide regular feedback to staff
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
DETAILED POSITION INFORMATION
IMPORTANT Please ensure you email the ldquoBranchLocationrdquo for the position you are applying
ADMINISTRATIVE ASSISTANT - MARKETING
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will perform varied advanced secretarial and administrative tasks supporting the Marketing Management The candidate will work independently under general direction of the supervisor handling routine and non-routine situations The candidate may have contact with high-level administrative offices requiring use of business vocabulary tact discretion and judgment Minimum Qualifications
A minimum of two (2) year in an administrative role in an office setting is required
Marketing experience is preferred
Examples of Duties
Placing orders andor making payments for marketing
Creating Purchase Orders (POs) and uploading receipts for marketing purchases
Assist with updating amp maintaining department policies
Assist with updating department web pages (eg Marketing page on NOVAnet)
Assist with reviewingauditing Loan Officer marketing for compliance with NOVArsquos marketing-related policies
Contacting vendors as needed for receipts to request updates to marketing to understand vendorrsquos processes etc
Produce various marketing reports for Marketing managersrsquo review
Assist in Marketing-event coordination and logistics
Assist with organizing amp maintaining department files
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of standard office policies and procedures
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
Works independently with some latitude for initiative and independent judgment
Skill in filing and recordkeeping
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Strong ability for attention to detail in all areas of responsibility including data entry and all written and oral communications
Skill in English composition grammar spelling and punctuation
Effective verbal and written communication skills including active listening skills
Ability to maintain and meet demanding timelines
Ability to establish and maintain harmonious working relationships with coworkers staff and external contacts and to work effectively in a professional team environment
Strong customer service orientation
External Job Openings
BRANCH MANAGER
LOCATION COLORADO SPRINGS PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
NOVAreg Home Loans is consistently ranked among the Top 50 Mortgage Lenders in the United States is home to some of the highest rank producing Loan Officers in the country and is one of the Best Places to Work in the Southwest A full service mortgage bank that has served the lending needs of its customers for more than 35 years NOVA Home Loans has branches in AZ CO NV and CA and can originate loans in 13 states NOVAreg is seeking a Branch Manager to manage NOVAreg Home Loans in our Colorado Springs Branch in Colorado The ideal candidate must have a Loan Originatorrsquos License recent branch manager experience and ability to grow and develop personnel through recruiting dynamic personnel to be a part of the NOVA team The Branch Manager is responsible for all aspects of Branch operations Oversees the origination operations and administrative functions of the branch Effectively directs the work activities of all employees to ensure compliance quality service and maximization of profitability Minimum Qualifications
Bachelorrsquos Degree in Business or related field
At least five (5) years of experience in sales preferably in the mortgage industry with at least five years of progressive management experience or
A combination of experience and education Supervisory Responsibilities
This position directly supervises all Loan Officers within Branch in addition to other branch staff members
In conjunction with Human Resources Regional Management and NOVArsquos Executive Team actively participates in making personnel decisions regarding staff including hiring firing advancement discipline promotion or any other change of status of other employees
Examples of Duties
Manage all aspects of Branchrsquos operation including production operations and administration including multiple sales and processing teams
Hires builds and develops high performance teams and individuals responsible for determining increasing or decreasing of staff as production needs fluctuate using NOVArsquos Branch and LO Team Staffing Models and Our Playbook as a guide
Responsible for successful integration of experienced and new loan officers processors and administrative team members on an on-going basis
Continuously improve Branch staff effectiveness through leadership including coaching and counseling feedback and reinforcement interview and recruit new staff as needed
Develop personnel through recruiting interviewing hiring training performance reviews and leadership
Provide guidance to Loan Officers Operations Staff and Administrative Staff to resolve problems and utilize resources
Oversee customer service and quality standards at assigned branch responsible for meeting or exceeding standards
Ensure effective mediation of customer complaints and related issues which includes talking to borrowers and department heads at the Corporate office
Ensure adherence to Mortgage Lending practices policies and procedures
Review fiscal data and Branch metrics makes suggestions and implements changes within the Branch to improve profitability
Communicates and adheres to company policies and procedures Ensures that Our Playbook policies procedures guidelines rules and regulations are adhered to by all staff
Implements and supports NOVArsquos proprietary developmentcoaching programs throughout the region
Responsible for successful roll out of new policies procedures and company initiatives
Participates in meetings with Regional and Executive Management as needed
External Job Openings
Addresses issues with regard to production promptly and effectively with Loan Officers and other Branch employees
Works with Regional Management Human Resources and the Training department to ensure the staffing of well trained competent employees capable of achieving growth and profit goals
Oversees and participates in terminations of Branch personnel to ensure company procedures and policies are followed in all personnel matters
Supports and communicates companyrsquos goals and policy changes on a regular basis
Other duties as required Knowledge Skills and Abilities
Thorough knowledge of financial sales preferably in the mortgage industry Strong knowledge of FHAVAFNMAFHLMC guidelines including DU LP and GUS
Demonstrated ability to manage and lead others
Ability to manage client relationships effectively
Ability to manage investor relationships effectively
Ability to work under deadlines with minimal supervision
Excellent communication skills verbal and written
Effective computer skills such as keyboarding knowledge of MS Office Word Excel and Outlook
Knowledge of automated LOS and underwriting systems
Ability to work a flexible schedule
BRANCH PROCESSING MANAGER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position provides direct supervision to assigned Processing staff oversees the branch loan processing function providing direction training support and backup to all branch processing personnel as needed
Minimum Qualifications
Minimum of five (5) years of recent processing experience
Minimum of two (2) years progressive managementsupervisory experience
Bachelorrsquos Degree in Business or certificate in related field is preferred not required
A combination of experience and education will be considered Examples of Duties
Manage the recruiting hiring training performance management and development of all direct reports
Conduct weekly meetings with processing staff to train update communicate procedural changes and share pertinent information attend managersrsquo meetings attend other meetings as needed
Answer questions from processors and loan officers provide assistance and guidance
Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned in and the loan officer is completing all required items using DIRFT Sheets Provide feedback to Branch Manager and Processing Management as needed
Review all files with PTDPTF conditions prior to submitting required documentation to underwritingclosing to ensure information provided is sufficient Provide feedback to processing staff regarding any deficiency
Assign and maintain Loan OfficerProcessorAssistant Processor teams monitor staff volume and adjust for workload distribution as necessary Monitor and maintain established service levels requirements adjust processes and procedures with approval of Processing Management when needed
Prepare and analyze processing reports submitting to management as necessary ensure that employee goals are met as they relate to defects Manage coach and provide regular feedback to staff
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
BRANCH MANAGER
LOCATION COLORADO SPRINGS PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
NOVAreg Home Loans is consistently ranked among the Top 50 Mortgage Lenders in the United States is home to some of the highest rank producing Loan Officers in the country and is one of the Best Places to Work in the Southwest A full service mortgage bank that has served the lending needs of its customers for more than 35 years NOVA Home Loans has branches in AZ CO NV and CA and can originate loans in 13 states NOVAreg is seeking a Branch Manager to manage NOVAreg Home Loans in our Colorado Springs Branch in Colorado The ideal candidate must have a Loan Originatorrsquos License recent branch manager experience and ability to grow and develop personnel through recruiting dynamic personnel to be a part of the NOVA team The Branch Manager is responsible for all aspects of Branch operations Oversees the origination operations and administrative functions of the branch Effectively directs the work activities of all employees to ensure compliance quality service and maximization of profitability Minimum Qualifications
Bachelorrsquos Degree in Business or related field
At least five (5) years of experience in sales preferably in the mortgage industry with at least five years of progressive management experience or
A combination of experience and education Supervisory Responsibilities
This position directly supervises all Loan Officers within Branch in addition to other branch staff members
In conjunction with Human Resources Regional Management and NOVArsquos Executive Team actively participates in making personnel decisions regarding staff including hiring firing advancement discipline promotion or any other change of status of other employees
Examples of Duties
Manage all aspects of Branchrsquos operation including production operations and administration including multiple sales and processing teams
Hires builds and develops high performance teams and individuals responsible for determining increasing or decreasing of staff as production needs fluctuate using NOVArsquos Branch and LO Team Staffing Models and Our Playbook as a guide
Responsible for successful integration of experienced and new loan officers processors and administrative team members on an on-going basis
Continuously improve Branch staff effectiveness through leadership including coaching and counseling feedback and reinforcement interview and recruit new staff as needed
Develop personnel through recruiting interviewing hiring training performance reviews and leadership
Provide guidance to Loan Officers Operations Staff and Administrative Staff to resolve problems and utilize resources
Oversee customer service and quality standards at assigned branch responsible for meeting or exceeding standards
Ensure effective mediation of customer complaints and related issues which includes talking to borrowers and department heads at the Corporate office
Ensure adherence to Mortgage Lending practices policies and procedures
Review fiscal data and Branch metrics makes suggestions and implements changes within the Branch to improve profitability
Communicates and adheres to company policies and procedures Ensures that Our Playbook policies procedures guidelines rules and regulations are adhered to by all staff
Implements and supports NOVArsquos proprietary developmentcoaching programs throughout the region
Responsible for successful roll out of new policies procedures and company initiatives
Participates in meetings with Regional and Executive Management as needed
External Job Openings
Addresses issues with regard to production promptly and effectively with Loan Officers and other Branch employees
Works with Regional Management Human Resources and the Training department to ensure the staffing of well trained competent employees capable of achieving growth and profit goals
Oversees and participates in terminations of Branch personnel to ensure company procedures and policies are followed in all personnel matters
Supports and communicates companyrsquos goals and policy changes on a regular basis
Other duties as required Knowledge Skills and Abilities
Thorough knowledge of financial sales preferably in the mortgage industry Strong knowledge of FHAVAFNMAFHLMC guidelines including DU LP and GUS
Demonstrated ability to manage and lead others
Ability to manage client relationships effectively
Ability to manage investor relationships effectively
Ability to work under deadlines with minimal supervision
Excellent communication skills verbal and written
Effective computer skills such as keyboarding knowledge of MS Office Word Excel and Outlook
Knowledge of automated LOS and underwriting systems
Ability to work a flexible schedule
BRANCH PROCESSING MANAGER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position provides direct supervision to assigned Processing staff oversees the branch loan processing function providing direction training support and backup to all branch processing personnel as needed
Minimum Qualifications
Minimum of five (5) years of recent processing experience
Minimum of two (2) years progressive managementsupervisory experience
Bachelorrsquos Degree in Business or certificate in related field is preferred not required
A combination of experience and education will be considered Examples of Duties
Manage the recruiting hiring training performance management and development of all direct reports
Conduct weekly meetings with processing staff to train update communicate procedural changes and share pertinent information attend managersrsquo meetings attend other meetings as needed
Answer questions from processors and loan officers provide assistance and guidance
Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned in and the loan officer is completing all required items using DIRFT Sheets Provide feedback to Branch Manager and Processing Management as needed
Review all files with PTDPTF conditions prior to submitting required documentation to underwritingclosing to ensure information provided is sufficient Provide feedback to processing staff regarding any deficiency
Assign and maintain Loan OfficerProcessorAssistant Processor teams monitor staff volume and adjust for workload distribution as necessary Monitor and maintain established service levels requirements adjust processes and procedures with approval of Processing Management when needed
Prepare and analyze processing reports submitting to management as necessary ensure that employee goals are met as they relate to defects Manage coach and provide regular feedback to staff
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Addresses issues with regard to production promptly and effectively with Loan Officers and other Branch employees
Works with Regional Management Human Resources and the Training department to ensure the staffing of well trained competent employees capable of achieving growth and profit goals
Oversees and participates in terminations of Branch personnel to ensure company procedures and policies are followed in all personnel matters
Supports and communicates companyrsquos goals and policy changes on a regular basis
Other duties as required Knowledge Skills and Abilities
Thorough knowledge of financial sales preferably in the mortgage industry Strong knowledge of FHAVAFNMAFHLMC guidelines including DU LP and GUS
Demonstrated ability to manage and lead others
Ability to manage client relationships effectively
Ability to manage investor relationships effectively
Ability to work under deadlines with minimal supervision
Excellent communication skills verbal and written
Effective computer skills such as keyboarding knowledge of MS Office Word Excel and Outlook
Knowledge of automated LOS and underwriting systems
Ability to work a flexible schedule
BRANCH PROCESSING MANAGER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position provides direct supervision to assigned Processing staff oversees the branch loan processing function providing direction training support and backup to all branch processing personnel as needed
Minimum Qualifications
Minimum of five (5) years of recent processing experience
Minimum of two (2) years progressive managementsupervisory experience
Bachelorrsquos Degree in Business or certificate in related field is preferred not required
A combination of experience and education will be considered Examples of Duties
Manage the recruiting hiring training performance management and development of all direct reports
Conduct weekly meetings with processing staff to train update communicate procedural changes and share pertinent information attend managersrsquo meetings attend other meetings as needed
Answer questions from processors and loan officers provide assistance and guidance
Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned in and the loan officer is completing all required items using DIRFT Sheets Provide feedback to Branch Manager and Processing Management as needed
Review all files with PTDPTF conditions prior to submitting required documentation to underwritingclosing to ensure information provided is sufficient Provide feedback to processing staff regarding any deficiency
Assign and maintain Loan OfficerProcessorAssistant Processor teams monitor staff volume and adjust for workload distribution as necessary Monitor and maintain established service levels requirements adjust processes and procedures with approval of Processing Management when needed
Prepare and analyze processing reports submitting to management as necessary ensure that employee goals are met as they relate to defects Manage coach and provide regular feedback to staff
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Effectively communicate any Company policy or process changes to staff Provide timely training of relevant policy procedural and guideline changes to staff
Review and approve attendance submissions for direct reports work with Payroll department to ensure proper time keeping records for all staff
Maintain open communication with the Processing Management and Branch Manager to effectively inform of occurrences within your department
When necessary process loan files to meet established service level requirements Not to exceed 12 loans per month unless approved by Processing Management
Knowledge Skills and Abilities
Knowledge of FHA VA and Conventional loan guidelines automated underwriting systems and computer systems used to submit and track loans electronically
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Must have excellent attention to detail and problem solving skills
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills ability to work with and motivate others
Ability to work independently and as part of a team
BUSINESS PROCESS ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will play an instrumental role in the identification verification design and successful implementation of business process improvements for key mortgage banking processes Minimum Qualifications
Bachelorrsquos Degree in Computer ScienceInformation Technology Finance or other Business-related degree andor combination of experience
3-5 yearsrsquo experience dataworkflow process modeling and process improvement projects
Mortgage industry experience is preferred but not required Examples of Duties
Will facilitate meetings and discussions with various departments business leaders and staff members to find solutions to various situations which can include
o A modification to an existing system o Automation of a currently manual process o Creating or updating a process manual or automated May be as simple as a template or as complex as a System
Life Cycle o Using an existing system in a new way o Purchasing a new system o Integration of existing or new systems
Manage business process improvement initiatives by o Conducting and participating in business process modeling sessions acting as leader recorder facilitator and
subject matter expert o Creates detailed business requirements documents process models and workflow diagrams based on research
conducted and meeting results o Reviews requirements specifications testing and training plans to ensure they are in line with business objectives
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
o Works closely with development staff to review and discuss process design requirements o Understands process automation objectives to the degree that they can represent the business community to the
development staff and developer to the business community o Provides on-going support for established processes and workflows Provides a method for continually monitoring
and improving after project completion including collecting and analyzing metrics to measure results and participating in root cause analysis in order to recommend additional product enhancements or appropriate actions to improve productivity
o Works with the business community to coordinate facilitate and conduct user acceptance testing for Business Process initiatives as well as general system enhancements Provides feedback to the Tech Services team andor development staff on test results
o Collaborates with developers and Tech Services analysts to develop business roll-out plans and will provide support during and beyond the initial roll out period Act as liaison between Tech Services and Nova Home Loans by maintaining lines of communication and providing a streamlined point of contact for Tech Services Assists with efforts to define data access requirements data sharing and strategic objectives
o Assist in the definition and identification of data shared across the enterprise and the relationship of that data to business process capability and strategic objectives
Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests interviews and performs analysis including collecting and analyzing metrics to create business cases
Makes recommendations for system enhancements and assists in project prioritization
Other duties as assigned Knowledge Skills and Abilities
Excellent communication (oral and written) interpersonal and organizational skills
Ability to work well with a team in a fast paced constantly changing environment
Experience with process improvement methodologies and change management techniques
Strong analytical skills with experience of process orientation
Must be knowledgeable in all aspects of designing constructing and documenting business processes functions organizational structures business rules policies and procedures
Excellent analytical facilitation leadership and negotiation skills
Proficiency with Microsoft Suite including Word Excel Visio and PowerPoint
Experience with MS Project a plus
EXPEDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM LOCATION GREEN VALLEY BRANCH
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM The branch is a fast paced high energy heavy volume environment that is in need of an individual that can multi-task frequently switching between various duties noted below without skipping a beat while maintaining an exceptionally high level of customer service for both internal and external customers The ideal candidate will demonstrate initiative a desire to learn and a ldquocan-dordquo attitude The successful candidate will provide administrative clerical and receptionist support for the branchoffice This position has direct contact with customers and employees so excellent customer service skills are a must Minimum Qualifications
Requires a High School Diploma or GED
A minimum of one (1) year of work experience preferably in an office with a high call volume
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Previous experience using multi-line phone in a fast-paced corporate office environment is preferred not required
Bilingual Spanish is preferred Examples of Duties
Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
Greets clients vendors visitors and employees upon entering location in a professional and positive manner
Faxes documents as needed
Assists multiple department with filing and other administrative tasks
Assists with special projects as time permits
Makes client copies and receipt of fees when necessary
Oversees all mail-related functions for the office including sorts and distributes incoming mail to all suites logs in all TNT and courier packages delivers TNT and Fed-Ex prepares outgoing interoffice TNT prepares outgoing Fed-Ex packages posts outgoing mail brings outgoing mail to USPS receptacle and maintains postage meter
Pulls files and documentation from both onsite offsite retention areas as requested
Performs supply inventory and orders as necessary
Ensures that copiers faxes and printers are in good working order requests equipment service as needed Stock copiers faxes and printers with paper
Kitchen Clean Up ndash Weekly wipe downs and monthly deep cleans
Prepares all Nova Employee birthdays cards and sends them out to the branches and or mails them to remote employees
Creates birthday announcements through email and sends them out to Nova Corporate Branch
Completes Marketing Match
Faxes documents as needed
Oversees incoming faxes from web fax and forwards to appropriate persons
Receives client documents and makes copies if needed Fills out necessary forms and emails Loan Officers that the documents have been dropped off
Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department
Other duties as assigned Knowledge Skills and Abilities
Excellent customer service skills
Knowledge of standard office policies and procedures
Ability to work both within a team environment and independently to prioritize tasks
Ability to type and comfortable on a computer
Ability to operate and manage high call volume on a multi-line phone system
Skill in the operation of a variety of office machines including personal computers telephones and copiers
Ability to multi-task and handle large amounts of requests
Effective oral and written communication skills
Excellent attention to detail skills
Demonstrated proficiency with computer programs such as Microsoft Word Excel and Outlook
FULFILLMENT CENTER ASSISTANT
LOCATIONTEAM CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate performs tasks to help ensure NOVA remains compliant on a daily basis in areas pertaining to ECOA requirements
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Minimum Qualifications
High School Diploma or GED
Must be proficient using a computer specifically MS Word MS Excel and Outlook
One year administrative experience in an office setting
Examples of Duties
Review submitted files and prepare disclosures based on RESPA requirements and NOVA policy
Review and re-disclose changes in circumstance as required by RESPA and NOVA policy
Run reports and process files to be ldquoadversedrdquo on a daily basis
Review and deliver valuations in accordance with ECOA requirements
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned
Knowledge Skills and Abilities
Must be able to pay close attention to detail while working in a very fast-paced environment
Ability to adapt to an ever-changing industry
Ability to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner
Excellent customer service skills
Strong time management skills
Clear effective communication when requesting additional information or clarification with those outside the department
LOAN OFFICER ASSOCIATE
LOCATIONTEAM GILBERT FORUM FOR CHRIS LAWLER PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position originates mortgage loans and enhance business relationships which will generate future loans Consult and advise customers regarding which financial products best meet customersrsquo needs based upon detailed analysis Perform work directly related to the general business operations of the origination team NOVA and NOVArsquos customers Minimum Qualifications
Experience as a Loan Originator is required
Requires a Loan Originator License and the incumbent must maintain the license in good standing
Must have completed pre-education requirements and passed the Loan Originator test
High School Diploma or GED
Two (2) years of recent work experience as an Underwriter Processor Loan Officer Associate andor Loan Officer is preferred
Previous experience in a field requiring customer service preferred Examples of Duties
Deliver superb customer service including competently coordinating and directing all aspects of the loan process keeping the customer well informed of same and providing information and required documentation to customers in a timely manner
Exercise sound professional judgment in all matters related to NOVA including knowledge of products statutory and other requirements identifying client needs
Direct manage and coordinate all aspects of each individual loan that is originated from application to closing including all communications with the customer and the assigned processing team Adhere to NOVArsquos production plan policies and procedures
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Collecting and analyzing information regarding customerrsquos income assets investments or debts determining which financial product best meet the customerrsquos needs and financial circumstances advising the customer regarding the advantages and disadvantages of various financial products and credit options and marketing servicing or promoting financial products offered by NOVA
Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate prospective customers
Counsel and pre-qualify potential customers including the obtaining of complete and accurate loan application information analyzing such information and advising customers regarding all aspects of the loan process feasibility of granting loan and alternative financial products available
Collect and confirm the accuracy of all necessary supporting loan documentation including credit histories financial statements along with the appropriate fee and lock-in information and ensure all loans conform to all applicable terms and guidelines
Obtain pricing secure and lock precise loan terms and effectively communicate loan details and terms with clients review HUD-1 for accuracy prior to closing
Provide Loan Officer with regular status updates on assigned files
Responsible for researching products and underwriting guidelines stay informed of market trends and developments stay abreast of new types of loans and other financial services and products
Assist with database management and marketing projects as required
Responsible for understanding and complying with all laws rules and regulations pertaining to all types of mortgage loans
Other duties as assigned Knowledge Skills and Abilities
Knowledge of and strict compliance with all applicable federal state and local laws rules and regulations regarding all types of mortgage loans
Able to maintain high level of confidentiality regarding private trade secret andor proprietary information
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage tracking software
Effective oral and written communication skills excellent responsiveness to customers and NOVA personnel
Excellent attention to detail
Must be able to read write and speak in English
LOAN SERVICING SPECIALIST
LOCATION RIVER - ACCOUNTING PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will be responsible for all aspects of interim loan servicing responsibilities include loan servicing and sub-servicer monitoring loan servicing compliance and regulatory-related quality assurance The Loan Servicing Specialist will also have the responsibilities for all borrower related issues and escrow accounts escrow analysis and reporting distributing funds as needed and communications with borrowers investors other company departments and outside vendors regarding such issues
Minimum Qualifications
Must have a high school diploma or GED
One (1) to three (3) yearsrsquo experience of compliance experience in bankingfinancial institutes loan fulfillment compliance or lending operations or any equivalent combination of education experience andor training
Prior interim servicing or loan level accounting experience servicing rules related to servicing GSE Fannie Mae and Freddie Mac and Ginnie Mae loans preferred not required
Previous experience working in a highly centralized environment across multiple loan products preferred not required
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Examples of Duties
Responding to all inquiries relating to loan payments interest paid and other general payment questions
Responsible for providing prompt and accurate responses to both internal and external customer mortgage servicing questions inquires and concerns received by telephone and email
Prepare all requested documentation and board the loan to the sub servicer
Follow-up on all outstanding loan servicing issues in a timely manner either by phone email or in writing
Review delinquent accounts collect overdue payments and document borrower collection efforts
Follow company collection policies including submitting overdue account to outside collections agency when required
Produce monthly billing statement using the interim loan servicing module in the accounting system review all statements for accuracy and mail statements to borrowers
Produce pay-off andor payment history when requested by borrowers or employees
Collect all loan service related payments including monthly mortgage payments title checks and other miscellaneous deposits Endorse pass-through checks and send to investors Research and make sure any principal reduction is correct
Manage escrow requirements on loans held for investment (LHFI) and real estate owned making sure that the company is not exposed to potential risk as a result of delinquent taxes andor insurance
Maintain accurate escrow information on all loans serviced including LHFI and loans held for sale (LHFS) during the interim servicing period
Provide payoff statements and issue monthly statements to borrowers on loans serviced internally both for LHFI and LHFS
Research and make payments for property taxes mortgage insurance and home owners insurance when required Update borrowersrsquo accounts accordingly
Complete review and reconcile purchase advises daily including contacting investors for discrepancies discovered reviewing transfer letters and loss-payee letters
Participate in producing annual 1098 forms and reviewingdistributions of such
Assist with internal and external audits
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of general banking operations to include loan processing collateral insurance and related loan-specific requirements
Ability to analyze and provide guidance make recommendations andor escalates the issues to appropriate level of management
Knowledge of Mortgage industry related and local state and federal lending and quality control and compliance laws regulations and issues related to servicing mortgage loans
Proficiency in MS Excel and MS Word
Knowledge of mortgage accounting software
Ability to interact professionally with borrowers internal departments and branches vendors investors and other stakeholders
Ability to work independently and responsibly with little supervision and instruction but also work well in a team-oriented environment
Strong verbal and written communication skills
Ability to handle conflict
Ability to adapt to a changing environment
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
PRE-CLOSER
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The successful candidate will work with Loan Officers Processors Underwriters and Escrow Officers to assist in the closing and
funding of mortgage loans
Minimum Qualifications
High School Diploma or GED
Minimum of two (2) years of related work experience or a combination of education and experience
Examples of Duties
Review loan documents to ensure accuracy and consistency throughout loan file address inconsistencies with processing staff
Review and audit loan documentation verify all underwriting conditions have been met
Review sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package facilitate resolution of outstanding problems with documents
Review required documentation for Brokered Loans communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communications skills
Ability to work independently and as part of a team
PROCESSOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION SCOTTSDALE
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
LOCATION WEST LAS VEGAS
PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM This position provides quality loan processing reviewing files for compliance to company standards and ensuring completeness for submission to Underwriting Contacts borrowers andor vendors to collect necessary documentation Acts as liaison between customers underwriters closers etc Minimum Qualifications
Must have a High School Diploma or GED and
A minimum of two (2) years of experience processing loans preferably recent experience
Previous experience in a field requiring customer service preferred
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Examples of Duties
Review files for completeness and accuracy
Verify accuracy of system input
Analyze file for program applicability
Review necessary documentation such as income and asset documentation credit report verifications appraisal report preliminary title report etc
Obtain accurate AUS findings
Contact borrowers to request additional documentation as needed Call clients to review closing figures prior to submission
Provide status updates to loan officers borrowers and agents
Coordinate all aspects of submission to underwriting documentation requests and satisfaction of closingfunding conditions Coordinate closings as needed
Submit files in a timely manner in accordance with company standards
Review pre-audit HUD1 to ensure accuracy Work with loan officer and title companies to resolve any discrepancies prior to closing
Prioritize work flow to ensure time sensitive files are handled in proper order
Assure compliance with all regulatory and governmental standards guidelines rules and regulations with all regulatory authorities federal or state ordinances and administrative regulations and statutes
Other duties as assigned Knowledge Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Ability to maintain high level of confidentiality regarding private trade secret andor proprietary information
Excellent attention to detail skills
Knowledge and understanding of computer software programs such as Microsoft Word Excel and Outlook as well as mortgage loan origination software
Effective oral and written communication skills
Ability to work independently and as part of a team
PRODUCT DEVELOPMENT ANALYST
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
Minimum Qualifications
High school diploma or GED and
One (1) year experience in the mortgage industry required
Computer proficiency with Microsoft Office programs including Excel and Word and
Social Media (LinkedIn Facebook Instagram) proficiency Examples of Duties
Participate in the research of new products enhancements to existing products and new correspondent and wholesale investor outlets and prepare research analysis reports
Develop and maintain product matrices to help guide loan decisions
Distribute product and guideline change communication to field
Maintain investor loan processes
Answer product questions by email andor the telephone
Maintain loan scenario and exception desk
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Review analyze and report competitorrsquos product offerings
Prepare Product Presentations and Present to Sales and Operational team members
Update department related product or service resources
Other duties as assigned Knowledge Skills and Abilities
Knowledge and understanding of the mortgage industry
Effective oral and written communication skills
Self-disciplined and motivated while working under a deadline
Organization and Time Management Skills to compile information and prepare reports within deadlines
Attention to detail and organization
QC AUDITOR
LOCATION CORPORATE PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
The QC Auditor will review individual loan files selected for post-closing quality control review to ensure loans originated by NOVA Home Loans adhere to NOVA internal policy andor meets the requirements of NOVA investor and concerned regulatory agencies Minimum Qualifications
Minimum of two (2) years in conventional FHA VA and USDA loan underwriting andor Post-Closing Quality AssuranceQuality Control function in the mortgage banking industry
High school diploma or GED
Examples of Duties
Reviewanalyze individual loan files that have been approved by Underwriting to ensure the file meets loan program requirements Includes individual analysis of
o Loan application o Purchase contracts and addendums o Credit profile and report(s) o Debt and assets o Incomefinancial statementsdebt to income ratios o Loan valuesloan-to-value ratios o Appraisal reports o Title review o Collateral and supporting documentation
Identify loan deficiencies and evaluate the risk grade on each file reviewed
Communicate deficiencies notes in Share Point and individual asset review checklist
Escalate files with suspected fraud or misrepresentation issues for further review by the NOVA Risk team
Review early payment defaults
Other duties as assigned
Knowledge Skills and Abilities
Knowledge of FHA Conventional and VA underwriting guidelines
Ability to communicate loan level issues clearly through concise but explanatory narrative
Strong analytical written and verbal communication skills
Knowledge of all federal state local compliance regulations to include Truth in lending Equal Credit Opportunity laws
Proficient in Windows based computer applications including Word and Excel
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team
External Job Openings
Function independently with minimal supervision
UNDERWRITER
LOCATION ALL NOVA HOME BRANCH OFFICES PLEASE SUBMIT YOUR RESUME ANDOR COVER LETTER TO HRNOVAHOMELOANSCOM
This position will evaluate mortgage application to ensure compliance with NOVA investor MI agencies and other applicable guidelines
NOTE The successful candidate may work from the branch andor possibility of working remote Minimum Qualifications
High School Diploma or GED required
Minimum of five (5) years of underwriting experience is required
DE SAR VA Credit Approval and USDA required
Must be familiar with agency and non-conforming loan types as well as all of their designations
Equivalent combination of education and experience
Examples of Duties
Evaluate mortgage loan applications to ensure compliance with NOVA investors MI agency and other applicable guidelines within service standards
Evaluate Government and Conventional mortgage loan applications
Respond to questions regarding underwriting issues and concerns
Resolve issues with sales consultants and co-workers
Assure communication among loan officers processors escrowtitle sales agents and other stakeholders are current and effective to avoid delays
Maintain NOVA quality standards Knowledge and Skills and Abilities
Knowledge of applicable federal state and local laws rules and regulations in order to ensure compliance
Able to maintain high level of confidentiality
Attention to detail
Knowledge of computer programs such as Microsoft Word Excel and Outlook
Effective oral and written communication skills
Ability to work independently and as part of a team