CUPBOARD LOVE Four extra daily Auckland-Tauranga freight services to...

Four extra daily Auckland-Tauranga freight services to meet demandAn additional four return train services a day between Auckland and Tauranga are to be introduced from Sunday to cater for increased freight volumes.

The new train plan will involve trains running every hour along the ECMT between Hamilton and Tauranga, seven days a week.

The increase in rail traffic is a result of changed port calls by Maersk and the decision by Fonterra to export product via the Ports of Tauranga and Napier rather than Auckland.

Metroport services between Auckland and Tauranga (Sulphur Point) double from three to six return services a day, and a new Auckland to Mt Maunganui return service for Fonterra is being run.

Freight Operations General Manager Aaron Temperton says the arrival of new rolling stock has enabled KiwiRail to respond to the new requirements of customers and implement the services.

Story continues on page 9.

It’s Christmas so it must be block of lineFor KiwiRail staff, the two weeks immediately after Christmas have become synonymous with blocks of line and intensive work on the network.

This year was no exception. Almost a thousand staff were involved in work on the Auckland and Wellington networks.

“Now that the trains are running again and the year’s routine restored for those who use our services, I want to say how grateful I am to those who did the business and how proud I am of what they’ve achieved,“ says General Manager Infrastructure & Engineering Rick van Barneveld.

“In both Auckland and Wellington the to-do lists were long and the available time short. It’s a credit to everyone involved that we ticked off what was on the list and had services running again on time.”

Auckland staff ploughed through 80 different tasks as part of the biggest block of line in recent times. Wellington staff completed 25 projects, including renewing more than four kilometres in Tunnel 2 north of Wellington.

Full details on Pages 3, 6 and 7.

Backbone of integrated transport networks

Issue 126 19 January 2012

CUPBOARD LOVEA year’s free groceries is as good as winning Lotto for Christchurch track worker Francis Harwood. Find out how he struck gold on 0.

FAST FORWARDAnother freight forwarder has set up shop on railway land. This time, it’s Peter Baker Transport in Dunedin. Story Page 5.

V8 CHALLENGEThey might be rail men, but down in Dunedin they love their cars, especially the big American V8 classics. While you are looking at three of them on Page 10, think about the challenge issued by the southern men.

Week ending 15 January 2011

09 10 11 12 13 14 15

Lost Time Injury Medical Injury Harm Free Day

2KiwiRail Staff Newsletter

VAN BARNEVELD EXPRESSED

ARA continues push for high speed rail in AustraliaAustralia is lagging behind much of the rest of the world as more countries turn to high-speed trains to meet their future long-distance transport needs, according to the Australasian Railway Association.

''Australia is the only continent apart from Antarctica that doesn't have a high-speed rail network,'' its Chief Executive, Brian Nye, said. ''The time has come.''

Brian Nye pointed to a recent report from the Worldwatch Institute in Washington which found that by 2015 high-speed trains would be operating in 24 countries, compared with 14 today, as evidence Australia was behind the times.

The number of high-speed trains increased from 1737 worldwide in January 2008 to 2517

in January last year. The global fleet is expected to total more than 3700 by 2015.

The rising demand for high-speed trains, Worldwatch says, is due not only to speed but to their reliability and the diminishing appeal of air travel because of airport security checks.

Brian Nye said it would take eight to 10 years to build a high-speed rail network from Melbourne to Sydney alone at a cost of about $35 billion, but there was no doubt it would pay for itself in the long term.

An Access Economics report for the association, which represents the rail industry in Australia and New Zealand, also found a high-speed network would cut emissions, as one passenger train could take 525 cars off the road.

High-speed rail has been under consideration in Australia since the early 1980s, although no

proposal has been regarded as financially viable - mainly because of high construction costs and relatively low population densities.

The issue was back in the spotlight last August when the Federal Government released a 300-page study on the feasibility of high-speed rail on the east coast.

The $20 million study found passengers could travel from Melbourne to Sydney for $99 in three hours if a 1600-kilometre, high-speed network linking Brisbane, Newcastle, Sydney, Canberra and Melbourne were built at a cost of between $61 billion and $108 billion.

But the government has baulked at the estimated cost of the project and commissioned a second, deeper study, expected to be finished by November.

A Christmas block of line to be proud of – and some things to reflect on

I’ve been with KiwiRail long enough now to know that for some of our people, a Christmas holiday is something other people have.

This Christmas was no exception. While many of us relaxed and spent time with our families, almost a quarter worked through on the Auckland and Wellington blocks of line.

The weeks immediately after Christmas are a heaven-sent opportunity to get un-interrupted time on the network to do work that can’t be done at other times of the year.

Now that the trains are running again and the year’s routine restored for those who use our services, I want to say how grateful I am to those who did the business and how proud I am of what they’ve achieved.

In both Auckland and Wellington the to-do lists were long and the available time short. It’s a credit to everyone involved that we ticked off what was on the list and had services running again on time.

Just as importantly, it was done with very few health and safety incidents. We met our

Talk Safe targets which in Wellington meant more than 1000 one-to-one safety observation conversations were recorded over the Block of Line encouraged by champions appointed each day.

The details of what has been achieved appears elsewhere in Express but it’s worth noting that the Auckland block of line was longer than usual and included 80 separate projects.

Some of these involved our people working around the clock, often in weather that was far from ideal.

The Wellington work wasn’t quite on the same scale but was nevertheless still extensive. The biggest achievement was renewing more than four kilometres of track in Tunnel 2 just north of Wellington, a job that involved staff and contractors working in confined spaces for long periods.

It’s important to acknowledge the involvement in this work of staff across the entire business. A great deal of planning went into making sure that customers’ needs were met and that everything needed for the job was there when needed.

It’s been great to see the way the different parts of the business have worked together to achieve a successful outcome. Freight and Tranz Metro has worked with Infrastructure and Engineering while Train Control has worked to keep unique schedules safe and on time.

With many more years of work ahead of us as we plan and implement the improvement of

the network, we need to think seriously about finding ways to ensure that people do not work every Christmas.

I don’t want KiwiRail to become the Grinch who stole every Christmas for some of our people. I’m conscious of the effect on families and the fatigue that comes from not having a Christmas break to look forward to.

There are no easy solutions to the problem because post-Christmas is the time when we can get access to the track – particularly the metros – with the least disruption to people and services.

We have a year to think about it but I’ll try to make sure the issue doesn’t get buried in the routine that takes over as the year gathers momentum.

For those of us who are returning to work after a holiday, be mindful of what the teams who have worked through have been doing and also that many of them will be ready for a break of their own.

Spare a thought too for our folk in Christchurch whose Christmas was spoiled by another series of earthquakes.

The block of liners at least have the comfort of a break away from work in prospect. That’s a comfort Christchurch staff don’t have. Our thoughts are with you and our fingers crossed for a more stable 2012 than 2011 provided.

Rick van Barneveld, General Manager Infrastructure & Engineering


Eighty separate projects completed during Auckland Block of LineThe Block of Line on the Auckland network from 17 December to 18 January was the longest for many years enabling almost 80 different projects to be successfully completed.

Staff and contractors worked around the clock on some projects. The work ranged from extensive excavation work, signalling commissioning, welding, graffiti removal, bridge replacements (most of which will continue until after April), general maintenance works, electrification mast foundations and wires, to structural and track layout changes.

“Many projects were completed early and the overall health and safety record during this work is something we can be very proud of," says DART Director Rob French, who oversaw all the projects.

“The Auckland summer was not the best this year, in fact we had some severe weather conditions which we had to battle with at times. At one point this caused the work in Parnell, where we were lowering the tracks almost two metres, to be three days behind schedule.

"We managed to claw back most of this time which was an awesome achievement by those involved and is testament to everyone's dedication to getting the job done and the excellent pre-planning.

“Of course not everything went perfectly. The first track handover on 3 January experienced some minor problems due to a theft of cables which unfortunately did affect freight services.

"As well, emergency rehabilitation works were required around Parnell to fix a long-term slip.

“I'm particularly impressed with our interaction with external parties who were undertaking some major works on our network this year," said Rob French. "For example Watercare installed a huge pipe under the tracks at Puhinui, and NZ Transport Agency have been doing works around the Ellerslie station area to enable them to add an additional lane in the future.

"A big thank you to everyone who has been involved in making this year's BOL such a great success."

Twenty five projects completed on Wellington networkWhile most New Zealanders were enjoying the holiday break almost 300 railway staff and contractors worked around the clock on around 25 separate projects to improve and maintain the Wellington network.

“We were able to take full advantage of the line closures and complete works to improve our infrastructure," says Infrastructure & Engineering General Manager Rick van Barneveld.

"While there were around 25 different projects of work going on, some of these had various locations on the network so at times there were around 75 different work sites.

“Despite some challenging weather, including heavy wind and rain, some good progress was made.”

The work included upgrading tunnel 2 on the North Island Main Trunk (NIMT), replacing overhead wiring and poles south of Paekakariki, removal of overgrown vegetation, the installation of drainage culverts, upgrade work on Kenepuru station and slope stabilisation work.

The work on tunnel 2 alone included the installation of 4.4 km of new rail, 6,500 concrete sleepers and 3000 m3 of new ballast.

“This work in itself is a significant achievement and the completion of it significantly contributes to our on-going programme of improving the rail network so the reliability of our services increases,” said Rick van Barneveld.

“Over the next few weeks there are further BOLs taking place on the Kapiti Line to complete more work.”

This will include replacing more overhead power lines, drilling foundations for new overhead line poles and putting in new poles, continuing to improve drainage works around Tunnel 2.

The Kenepuru Station upgrade is due to be completed as scheduled on 24 January. The upgrade works include resurfacing of both platforms, the refurbishment of the southbound platform frontage and upgrading the main access path on the southbound side to prevent erosion.

The new sleepers and rails stretching into Tunnel 2

Signals work


ONTIME PERFORMANCEThe information below shows the actual variation from arrival times in minutes (RED is late, ORANGE is late but within 15 mins of scheduled time, GREEN on time or early) for our premier services. It’s a reminder to us of the impact that late trains and ferries have on our customers. Remember, every late service means many disappointed passengers, customers and their clients. It’s also a reminder that everyone on KiwiRail has a role in getting us into the ‘green zone’.

SERVICE ORIGIN DESTINATION MON TUE WED THU FRI SAT SUN210 WLG AKL 16 0 32 7 13 NA NA211 AKL WLG 19 18 47 45 1 NA NA221 AKL WLG NA 75 28 4 6 16 NA237 AKL WLG 43 48 15 30 74 NA NA721 PIC CHC NA 7 1 25 37 3 69737 PIC CHC 138 101 115 81 116 102 102929 CHC DUD 8 0 32 NA 0 NA NA

929D DUD IVC NA 2 4 81 49 7 NA935 CHC DUD 13 34 29 255 2 NA NA

WLG AKL 76 28 30 20 40 15 0AKL WLG 47 80 9 15 20 5 19

Arahura 3 daily return trips on average 100% 83% 67% 33% 33% 33% 100%Aratere 2 daily return trips on average 100% 100% 33% 83% 67% 83% 100%Kaitaki 2 daily return trips on average 100% 100% 75% 100% 75% 100% 100%

Interislander KPIs are based on an arrival target of within 15 mins: • more than 93% = on time• 93% = achieved• less than 93% = not achieved

Road-bridging operation keeps freight flowingCT site staff at Te Rapa and Southdown showed what they were made of during the nine-day road bridging operation while the Auckland rail network was closed for major works.

The operation ran continuously from 6am on Boxing Day morning through until early on 4 January when the track reopened. During that time they moved 4,000TEU on 2700 truck journeys.

General Manager Freight Operations, Aaron Temperton says the teams rose to the challenge.

“While it makes sense to close parts of the network at this time of year for large scale track works, it does put pressure on the freight operations, customer service and CT site teams,” he said.

“They face a very busy period in the lead up to Christmas, and then are called upon to manage this as well.

“All of the team have responded tremendously with their efforts being very much appreciated by our customers and KiwiRail management.”

The long reach of Southdown’s Reach Stacker, sent to Hamilton for the road bridging, was a critical factor in the success of the operation says Southdown CT manager Bob King.

“It is able to reach across two tracks, which conventional Top Loaders cannot do, so in a nutshell it was the BOL star,’ he says.

Freight looking forward to greater reliabilityNational Freight Service Delivery Manager Soren Low says his team is already appreciating the work done during the Auckland and Wellington Blocks of Line with a more reliable network helping time keeping.

“The BOLs always cause significant disruption to the freight side of the business and we’re certainly looking forward to it all being complete in a couple of years,” he said.

“We do our best to help allow the network redevelopment works but it does cause issues for our customers and means a significantly different operating model for our team.

“We have wagon loads of freight which just can’t travel, and have to set up road bridging for those containers that we can shift - this lasts for around a week and a half, then

we’re back on the tracks but with wrong line

running for two weeks.

“Now we’re back to normal access we’ve

been able to clear the accumulated back-log

for customers within a couple of days which

was good. I’d like to thank everyone involved

this year – they’ve done a great job.”


PBT establishes in Dunedin railway yardNot only has Peter Baker Transport moved into its new depot in Dunedin located in the railway yard between the Toll freight shed (E Shed) and Mainfreight’s Dunedin depot, but the building has been painted in PBT colours.

PBT’s decision to locate in the yard is in line with KiwiRail’s policy of encouraging freight forwarders to establish a presence on railway sites.

The building was built by Calder Stewart for KiwiRail and has been leased to PBT. PBT was displaced from their previous depot in Dunedin as a result of the construction of

the new Dunedin stadium and they have been looking forward to moving into the new facility for some time.

The new siding was installed by Dunedin renewals gang under the leadership of Bob Wilson and Wayne Booth.

Rail Skills Australasia appoints Chief ExecutiveRail Skills Australasia has appointed Paul Daly as their Chief Executive. Rail Skills Australasia was founded late last year with $1.5million of

Queensland government funding to help fill the gap between supply and demand of skilled workers in the rail industry across Australasia.

“Straight down the line, these skills shortages are impacting on the ability of the industry to deliver on existing work and win

new work. It’s really hitting us in the back pocket,” said Paul Daly.

“You’d be mistaken to think that the only job you can get in rail is as a train driver,” he said.

“For trains to run smoothly, we need track welders, train conductors, network controllers, communications technicians, passenger carriage builders, transit officers, signal systems engineers and environmental engineers among many others.

“According to a study by the Australasian Railway Association, in order to meet

demand and cover age retirement, the industry will need to employ up to 340 engineers, around 700 trades people and 700 operations staff each year. This large volume of work will equate to a maximum of 8700 positions over five years.”

Paul Daly’s previous high profile executive management positions in the fields of electricity and construction in South Australia, Northern Territory and Queensland have prepared him well for the significant challenge faced by the RSA.

Reduction in level crossing collisions for calendar yearRoad users played their part during the last quarter of 2011 in keeping level crossing collisions below the number recorded the previous year and considerably below the 10 year average.

Signals Planning Engineer Roy Percival reported there were only three public road level crossing collisions in the three months to 31 December 2011, six fewer than the previous 10 year average for the quarter and one fewer than for the same period in 2010.

He says no collisions in both October and November were followed by typical collision numbers in December.

The final total of 16 public road level crossing collisions for the 2011 year was six below the previous year (2010) and 11 below the previous 10 year average.

“This low total of 16 collisions for the 2011 calendar year matches the previous lowest ever recorded (in recent decades) number achieved in 2006.”

Roy Percival says new half-arm barriers were commissioned at Amyes Road Hornby on 14 December, new flashing light and bell alarms commissioned at SH 7 (Stony Creek) on the Stillwater – Ngakawau Line on 15 December and new half-arm barriers

were commissioned at Totara Street (No. 3 Siding) on 17 December.

The three upgrades are the sixth, seventh and eighth completed for the financial year ending 30 June 2012.


Block of Line - On the Auckland network• Successful signalling commissioning

between Morningside and Swanson.

• Major mainline track works at Wiri junction in preparation for the new EMU depot. Installation of eight new turnouts, around 1km of track, 800m of slews and there is now enough room for a future third main, and to connect the track north and south into the new depot

• Track ready to connect the Manukau Rail Link

• New signalling, turn outs and crossovers at the Wiri inland port which will be fully operational after Auckland Anniversary weekend

• Changeover of the signalling operating brain from Westrace Mark 1 to Mark 2 around Quay Park, Britomart and the Waterfront

• Thirty percent more traction foundations installed than planned, along the Southern Line between Wiri and Papakura, which is rarely accessible due to the number of freight trains

• More traction wiring installed than anticipated out West.

• Bridge demolition and new construction to raise the carriageway for electrical clearance works went well at Orakei Rd, Morrin Rd, Mountain Rd, and Mt Wellington Highway. These works will continue for a number of months but the rail related work is completed

• Extensive maintenance across the whole network which is expected to help boost overall performance levels.

Orakei Papakura

Wiri New traction wires


Block of Line - On the Wellington network• Upgrading tunnel two on the

North Island Main Trunk (NIMT) including replacing 4.4 km of rail and installing 6,500 concrete sleepers.

• Replacing overhead wiring and poles south of Paekakariki and general maintenance.

• Removal of overgrown vegetation, the installation of drainage culverts.

• Upgrade work on Kenepuru station.

• Decommissioning Muri station.

• Slope stabilisation work involving the removal of 10,000 m3 of material.

• De-stressing 4.5 km of line.

• North-South Junction - completion of outstanding work Vegetation control.

Concrete Sleeper Layer Dozer inside Tunnel 2 NIMT Tunnel 3 Johnsonville – rock bolting for slope stabilisation

Pre built turnout ready to lift into the track Mini tamping in the rain on New Years Eve


ExpressoSHOVELLERS NEEDEDKawakawa in the far north is known principally for its Hundertwasser toilets and the vintage railway that runs trains up and down the main street of the town.A shortage of firemen toshovel coal on locomotives is threatening to cut the attractions to one – and many in the town accept that a toilet is a precarious basis for a town’s popularity. “We wouldn’t realise how important it is until it’s gone,” said local business and community association head Richard Duley of the railway. “It’s not just economic, it’s also part of the identity and the vibe of Kawakawa.” The trust that runs the railway currently has six drivers but only one fireman.TheNorthland newspaper, theAdvocate noted Kawakawa has almost 150 able-bodied adults on the unemployment benefit. A flyer distributed to enlist supportdrew a complete blank. The railway’s Operations Manager, Mike Bradshaw warned that in 2000, the last time the railway stopped operating, a number of businesses closed.

SHAKIN’ STATIONThe earthquakes that have rocked Christchurch over the past fifteen monthslook likely to claim a significant railwaybuilding. The brick former railway station in Moorhouse Avenue with its distinctive clock tower and Historic Places Trust listing was badly damaged in the first earthquake backin September 2010, then again in February last year and yet again in the post-Christmas aftershocks. “It’s looking very much like the cost to repair…is going to be in excess of what it costs to rebuild,” said Neville Petrie, Chief Executive of Science Alive which now part owns the building. The biggest threat seems to be the concrete and steel clock tower which because of its weight, is putting pressure on the remainder of the building. The Historic Places Trust is waiting for an engineer’s report, but Science Alive appears to have already made up its mind. “When you look at new modern buildings that are

portraying science and technology to the public, a railway station doesn’t really lend itself to thinking ahead,” said Neville Petrie.

AIR FRESHENERSTwo diploma students of WelTec in the Hutt Valley have been responsible for making Interislander ferry Arahura a more comfortable shiptosail in.Aspartofafinalyearproject,Jesse Chalmers and Pheab Pheng designed and installed a system for improving Arahura’s air-conditioning. The 28-year-old ferry had been struggling to maintain comfortable conditions for passengers and crew. The two students investigated and came up with a cost-effective upgrade. “Their efforts have certainly improved the performance of the air-conditioning system on the Arahura,” said Engineering Manager Peter Mathews. The ship’s tight sailing schedule meant much of the work had to be done at sea.

GHOST TRAINSDannevirke residents and contractors working in the Manawatu Gorge have come up with a variation on the old song, Ghost Riders in the Sky. Ghost Trains in the Manawatu Gorge owes its existence to their belief that the number of trains passing through the gorge has tripled since the gorge road was closed. KiwiRail has confirmed to the Hawkes Baynewspaper, Hawkes Bay Today that there has beennoincreaseinfreighttraintrafficthroughthe gorge since the road closed in August last year. However it may simply be a case of people taking more notice of milk trains as they pass through the gorge because they are longer than normal. The extraordinary dairy season has added an average an extra four tanks to each of the four scheduled trains. Fonterra’s Managing Director Trade and Operations, Gary Romano says New Zealand has enjoyed some of the best weather for dairying in years. The result has been a wave of milk coming earlier than forecast.

SURFING HAZARDIndonesian rail authorities have come up with an innovative but brutal way of dealing with people who ride on the roof of trains – concrete balls the size of grapefruit suspended above the track outside Jakarta railway station and over time around the track network near level crossings. Passengers choose to ride on the roof tops to escape the overcrowding in the carriages, particularly in the rush-hour,

dodge paying fares, or simply to enjoy the thrillof“trainsurfing”.“We’vetriedjustabouteverything [to get them to stop], but nothing seems to work,” said Mateta Rizahulhaq, from the state-run rail company. “Maybe this will do it.” Authorities tried spraying the roof riders with red paint, threatened them with dogs, put barbed wire on top of carriages and even sought the help of Muslim religious leaders to halt the deadly practice, all to no avail. The tactic has caused some alarm among those who regularly ride “roof-class”. But those like shopkeeper Mulyanto, 27, who travels from Bogor to Jakarta each day, thinks he will keep pushing his luck.”I was really scaredwhenIfirstheardabouttheseballs,”he said. “I think it could be really dangerous. But I don’t think it’ll last long. “

UNCOOL CATSThe Christmas blocks of line are a great time for KiwiRail staff to work on parts of the network, but sometimes people living close to the rail corridor don’t quite see it that way. The result is a steep increase in the number of complaints to the hotline. One of the most unusual this year came from a woman who runs a cattery next to the North Auckland Line at Greenlane, backing onto the railway and NZTA’s southern motorway. Pam Brown was anxious to reassure KiwiRail that she greatly appreciated the work we were doing. The problem was, her guests – the cats – didn’t see it that way. Christmas is Pam Brown’s busiest time and contrary to what you might expect, the cats were expecting some peace and quiet – not KiwiRail working on track on one side and NZTA breaking rocks on the other. It seems the thing that got the cats’ backs up most was the noise of metal screeching.


Green light for high speed rail in BritainIn Britain, the Government has given the green light to a domestic High Speed Rail network which will eventually connect London, Birmingham, Manchester and Leeds, and allow through running to the continent via HS1.

The track will be designed to allow line speeds up to 400km/h -- a third higher than the maximum on the existing British High Speed line between London and the Channel Tunnel, and faster than most current High Speed lines offer in other countries.

Transport Secretary Justine Greening said the project would provide new railway

capacity on a scale which would not be achievable by “tinkering with our Victorian rail infrastructure”.

"A new high speed rail network will provide Britain with the additional train seats, connections and speed to stay ahead of the congestion challenge and help create jobs, growth and prosperity for the entire country.

“HS2 will deliver up to 26,000 more seats for rail passengers each hour and journey times slashed by as much as half. By attracting passengers off existing rail lines, roads and domestic air services, its benefits will be felt far beyond the network."

But London Mayor Boris Johnson has attacked the Government over the high-speed rail project, saying the plan as it stands is "not right" for London.

He says he’s concerned about the impact the £32 billion HS2 line will have on west London.

"It has to be right for London. And there are important aspects of HS2 which are not right. This is not the end of campaigning against HS2.

“There is no point spending this much on something which doesn't work properly. The business case needs to be properly made out."

Driving Creek Railway marks one millionth passenger journeyOn Christmas Eve, Coromandel's Driving Creek Railway celebrated carrying its one millionth passenger, Auckland's Yoon Lee.

The pottery and tourism business that describes itself as New Zealand's only narrow gauge mountain railway marked the event by giving Ms Lee a life-time free pass on the railway together with an autographed copy of Driving Creek owner Barry Brickell's newly published book Rails Toward the Sky.

A specially presented "railway"cake was cut and slices offered to the other passengers. Ms Lee was also presented with two DCR pottery mugs.

Calculation for the millionth passenger was worked out by Driving Creek's Tom Elliott. The passenger count began in October 1990 following the arrival of authorisation from the then Minister of Transport enabling fares to be charged to the public as passengers.

"So, it has taken 21 years for the Driving Creek Railway to host its millionth passenger," said Barry Brickell. "But with increased seating capacity following the introduction of the two new trains (actually self-propelled railcars), the "Snake" in 1992 and the "Linx" in 2004, we expect it should take rather less than 21 years to achieve the next millionth.”

Both of the new "trains" have a seating capacity of 34 adults each and during busy times are run as double-headers separately, one behind the other.

Barry Brickell says the Driving Creek Railway has exceeded all expectations as a major tourist attraction on the Coromandel Peninsula as well as a benefactor to Coromandel Town and the district.

At a mainline length of 2.6 kilometres, there are no plans to extend it beyond the high altitude terminus the Eyefull Tower,

especially in view of the increasingly rugged terrain.

After 32 years of heavy and challenging work, Barry Brickell says he now prefers to be relegated to his studio.

His book covers construction and operation of the Driving Creek Railway and describes other associated projects such as the native forest restoration and wildlife sanctuary. It also includes notes on the potteries and other art works.

“These additional volumes are certainly good for our business, and we have the rolling stock to do it,” he said.

“However a sharp focus on performance is vital to the success of this programme - to move these volumes will mean tight turnarounds at both ends which puts increased pressure on train timekeeping.”

National Freight Service Delivery Manager Soren Low says the new train plan will have

dedicated Tauranga or Mount Maunganui services for containerised cargo, eliminating the shunting between the two destinations that used to occur.

The increased traffic means new track maintenance windows will need to be identified for the line. Previously an eight-hour block of line on Saturdays allowed for track and tunnel maintenance.

“To cater for these new services, we need to maximise the number of containers per train so we are currently rounding up the 106 IB and IC wagons that are deployed throughout the country, “ he says.

“This is the perfect place to utilise the new wagons given that they are all point-to-point boxes with large variations in actual box weights which means their weight capacity can be maximised.”

Four extra daily freight services continued from page 1


PICTURE OF SUCCESSThe children of Auckland Mechanical Engineer Kingston Bvutira were determined to share in the success of six-year old Tinashe who was runner-up in the KiwiRail calendar drawing competition’s 4-6 year old category. They found their way into the photo along with a KiwiRail baseball cap. In the photo are youngest daughter Teyonne aged 1, Kristian aged 2 and Tinashe.

Dunedin staff parade American V8 ClassicsThe approach of Christmas was the ideal opportunity for Dunedin KiwiRail Engineering and Infrastructure staff to show off some of their “toys”.

With a preference for left hand drive spanning some 43 years, these American “muscle cars” looked rather impressive in front of KiwiRail’s MkIII Tamper in the Dunedin Rail Yard.

In the photo are Structures Inspector George Hatzis’s 1980 Chevy Corvette, Structures Worker Gary Semple’s immaculately restored 1966 Pontiac Catalina and Field Engineer Kevin McAlevey’s 2009 Ford Mustang GT.

“We are sure that there are a lot more American V8 classics out there in KiwiRail land – how

about some pictures from other areas?” asks Kevin McAlevey.

Mt Maunganui staff hoping for workmate’s speedy recoveryMt Maunganui engineering staff are struggling to come to terms with the brutal beating suffered by locomotive maintainer Russell Munday just before New Year.

The attack in the central city left Russell Munday in a critical condition. Police have yet to establish what happened.

“We cannot believe that someone did this to Russell as he is extremely thoughtful, caring person that wouldn’t or couldn’t hurt anyone,” says his Manager Darren Giles

“He is an important part of our team and is really missed by all of us. We are all hoping he makes a speedy recovery.”

Darren Giles says he’s been keeping in touch with Russell’s brother to find out how he’s progressing.

“Russell has started talking and recognises his family which is great news. He’s had a small stroke which was a setback and he has been in pain.

“He has told his family he misses his friends.”

Darren Giles says medical staff were expecting Russell’s recovery to take at least a year but that was before he started talking. He says a meeting between the family and the rehabilitation team on Friday may yield further information on his long term treatment.

His family are moving Russell’s belongings to Auckland this weekend.

Russell Munday has been servicing the DL locomotives. He originally worked on wagons in Westfield wagon depot before transferring to Mt Maunganui loco depot some 16 years ago.

Free grocery prize as good as winning lottoChristchurch KiwiRail track worker Francis Harwood considers winning a year’s free groceries is as good as winning Lotto.

Francis and his partner won The Palms Shopping Centre's 'Free Groceries for a Year' campaign - run in conjunction with Countdown.

Worth $10,000, the competition generated a lot of public interest with tens-of-thousands of entries being received at the shopping centre.

Francis Harwood's partner entered him into the competition while buying Christmas gifts at Kathmandu. The couple have two young

children, aged two and four, so the prize was a welcomed financial boost for the family.

Francis Harwood said he was "stoked" with the win.

"I was over the moon. When they rang me up I was like, 'Are you serious?'

"It's the first kind of big prize that I've ever won in my life. It'll be good for the kids and for us we'll be saving more money," he said.

"We were totally blown away and are still coming to terms with the scope of what we have won and what this will mean for our family,” said Francis’s partner.

"It means money we would normally spend on

food can be put elsewhere.”


Interislander’s 50th AnniversaryNextyearisasignificantmilestoneforInterislander – 50 years of operating a ferry service between the North and South Islands.

Our Cook Strait ferries are an iconic link, and we want to involve as many staff and customers in the event as possible.

An email address and a blog site where staff and customers can register and upload stories and images has been set up – you can email your contributions and register your interest to [email protected] or at the blog: http://interislander50.blogspot.com

GRAND ANNIVERSARIESCongratulations to all staff celebrating an anniversary this month.

Notices

5 Jan 2012 Edward Berryman Rail Operator Freight Huntly 305 Jan 2012 Raymond Luty Train Controller Level 4 Network Wellington Railway Station 407 Jan 2012 Cherie Longville Documentation Specialist Freight Takapuna 107 Jan 2012 Stephen Dick Container Terminal Operator Freight Dunedin 107 Jan 2012 Katrina Hutchinson GateInOfficer Freight Southdown 1010 Jan 2012 Garry Peri Locomotive Engineer Freight Whangarei 4010 Jan 2012 Gregory Sammons Locomotive Engineer Freight Westfield 4010 Jan 2012 Russell Thomson Locomotive Engineer Freight Middleton 4010 Jan 2012 Pietro Crestani Locomotive Engineer Freight Greymouth 4010 Jan 2012 Michael Berry SeniorEngineeringOfficer Network Wellington Railway Station 4010 Jan 2012 David Johnson Systems Development Engineer Network Wellington Railway Station 4010 Jan 2012 Jeffery Allmand Locomotive Engineer Passenger Upper Hutt 4011 Jan 2012 Jeffrey Lewis Mechanical Engineer Mechanical Linwood 3015 Jan 2012 Cyril Woodley Locomotive Engineer Freight Wellington 1015 Jan 2012 Kenneth Clough Structures Inspector Network Dunedin 5017 Jan 2012 Gordon Winchcombe Locomotive Engineer Freight Palmerston North 4017 Jan 2012 Robert Meredith Comms Technician Network Tauranga 4020 Jan 2012 William Van Zoomeren Team Leader Freight Picton 2020 Jan 2012 Phillip Cooke Signals Equipment Technician Network Christchurch 2021 Jan 2012 Charlie Pila Locomotive Maintainer Mechanical Wellington 2021 Jan 2012 Robert Johnstone Locomotive Service Person Mechanical Palmerston North 2023 Jan 2012 Kevin Gamble Mechanical Engineer Mechanical Hillside Workshops 5024 Jan 2012 Michael Carran CT Team Leader Assistant Freight Invercargill 4025 Jan 2012 John Trewavas Locomotive Engineer Freight Palmerston North 4025 Jan 2012 Allan Cameron Production Planner Mechanical Hutt Workshops 4025 Jan 2012 Lindsay Scott Electrical Field Engineer Network Christchurch 4026 Jan 2012 Christine Singleton Payroll Advisor Corporate Wellington Railway Station 3026 Jan 2012 Philip McNeill Payroll Advisor - CEA Corporate Wellington Railway Station 3026 Jan 2012 Ross Adams Team Leader Freight Palmerston North 4026 Jan 2012 William Smoothy Team Leader - GANZ Mechanical Wellington 3026 Jan 2012 Geoffrey Hudson Engineer Mechanical Hutt Workshops 3026 Jan 2012 Mark Gaffney Mechanical Engineer Mechanical Hutt Workshops 3026 Jan 2012 Christopher Patchett Production Manager Mechanical Hillside Workshops 3026 Jan 2012 Alan Hill Mechanical Manager - Southern Mechanical Addington 3026 Jan 2012 Neil Davis National Lease Manager Network Wellington Railway Station 3026 Jan 2012 Gregory Newell Leading Signals Technician Network Taihape 3026 Jan 2012 George Hatzis Structures Inspector Network Dunedin 3026 Jan 2012 Dennis Williams Remote Control Operator Passenger Wellington Railway Station 4027 Jan 2012 Phillip Kearns Senior Signals Equipment Technician Network Christchurch 2031 Jan 2012 Dennis Tumataroa Senior Track Maintainer Network Napier 40


reliabilityandavailabilityofthefleet.This is a hands-on role, working along with other mechanical engineers, locomotive maintainers, Train Examiners and servicing assistants in a team environment, and will involve shift work depending on the Depot.Whererequired,theMechanicalEngineerwillfillin as Team Leader or Supervisor at the request of the Manager.A minimum of Level 4 certification will beconsidered.

TRAIN EXAMINER MAINTENANCE, ADDINGTON, 10 February 2012, Ref 414this role is to be responsible for maintenance and repair of thewagon fleet andother associatedvehicles in the various depots as required. You would need to carry out various maintenance checks as et out in the Rail operating code with the view to improve reliability and availability of thefleet.This is a hands on role working alongside other mechanical engineers, maintainers and servicing assistants. It will involve shift work at times depending on the Depot.

CONTACT SPECIALIST, AUCKLAND, 10 February 2012, Ref 681Full Rostered shifts As a Contact Specialist, you will be responsible for ensuring that customer cargo is delivered to its final destination in atimelyandefficientmanner,withinspecification.This will include the daily completion of tasks such as reporting and analysis, forecasting, development of TRIB reports, customer contact and query resolution, road and rail co-ordination, freight booking and communication management.

BOOKING SPECIALIST, AUCKLAND, 10 February 2012, Ref 724As a Booking Specialist, you will be responsible for ensuring that customer cargo is booked to be delivered to itsfinaldestination ina timelyandefficient manner, within specification. This willinclude the daily completion of tasks such as reporting and analysis, customer contact, freight booking and communication management.This is a front line Customer Service role that

EVENTSFebruary Opening of Manukau branch24 March KiwiRail display at Woodville

Rail 125th Anniversary19 June Wellington Railway Station

75th Anniversary12 August Interislander 50th Anniversary

Notices

CORPORATE IT

CT TECHNICAL ENGINEER, INFRASTRUCTURE, WELLINGTON, 7 February 2012, Ref 566Reporting to the ICT Manager, this role is full time and based in Wellington. This role will provide support to the ICT Manager with regard to both BAU day to day operations as well as Project work (recommendations, design, develop, test, implement, support, secure and monitoring) for the efficient operation of the enterprise serverenvironment. The role is entrusted with integrated cross-platform projects with our Windows and Linux server teams, desktop support teams, application developers, DBAs and third party vendors – all in a collaborative environment. Design, Architecture, Implementation planning, Documentation and Configuration are all keycomponents to this role, as is working closely with the ICT technical members of ISG and 3rd Parties during implementation to ensure best practices are adhered to.

Vacancies

SYSTEM TRAINER, SIRUS X 2, FIXED TERM (12 MONTHS), WELLINGTON, 7 February 2012, Ref 727The role of the System Trainer will be to deliver and facilitate training on the new Sirius system. The role will also require the Trainer to monitor and evaluate business user competency with the system and raise any issues with the relevant manager and the Sirius Project Team. Once completing Sirius training in an area the Trainer may be required to provide system support to the business users during the implementation of Sirius in the area or region. Prior to commencing in the Trainer role the successful candidate will undertake a complete training programme to become competent with Sirius as well as participate in user acceptance testing to further solidify this knowledge.

BUSINESS SUPPORT ANALYST, WELLINGTON, 3 February 2012, Ref 539The Business Support Analyst role is responsible for providing second level application and process support for KiwiRail Freight, Network & Mechanical Applications to ensure end users’ needs continue to be met. This position provides key liaison between the Information Systems technical staff and the business operational staff. The Business Support Analyst role straddles the IT and business domains and provides communication between the two groups.Rolespecificresponsibilitieswillincludesystem support (including 24/7 support as required), gathering and documenting business requirements, development of process models, testing and implementation activities.

FREIGHT

FLEET ENGINEER (WAGONS), AUCKLAND, 10 February 2012, Ref 710The primary purpose of this role is to provide on/off site corrective or preventative cost effective maintenance solutions ensuring improved reliabilityandavailabilityperformanceofthefleet.The role will involve travelling to various locations to ensure engineering solutions are delivered effectively. In additional to the testing and fault rectificationfocus,therolealsohasaproactiveelement with Technical documentation writing, design, and redesign identifying locomotive and Wagonfleetsreliabilityimprovements.It is critical in this role that the position holder has a good understanding of all safety plans, relevant Railway Standards and Codes and other applicable legislation and procedures.This is a hands-on role, and will involve working with the lead engineers, and other technical and trade staff to ensure reliability and availability

MECHANICAL ENGINEER WAGONS, ADDINGTON, 10 February 2012, Ref 533The primary purpose of this role is to be responsible for maintenance and repair of the wagon fleet and other associated vehiclesin the various Depots as required. On some sites this will include locomotives. The primary focus of this role would be to carry out the various maintenance checks as set out in the Rail operating code with the view to improve

MORE INFORMATIONFull position descriptions of all roles are available online.

To apply for these vacancies please submit your CV and covering letter to http://careers.kiwirail.co.nz. If you have any problems or wish to discuss the role further, please contact:

Jenny Early Recruitment Co-ordinator 04 470 0043 [email protected]

If you have a story, a story idea or an opinion on something you’ve read in Express, we’d like to hear about it. You can contact us at [email protected]

Express is edited and produced by the KiwiRail Communications Team Editor: Kevin Ramshaw, ext 43231 Designer: Kirsty Thomson, ext 43262

Stories can be directed to: Freight: Jenni Austin ext 90303 Infrastructure & Engineering, and Interislander: Cathie Bell ext 43383 Passenger: Sophie Lee ext 43181

CONTACT ‘THE EXPRESS’

Vacancies


Vacanciesdemands excellence and accuracy. A key component of your role will involve building and maintaining strong customer relationships. This in turn will drive the revenue creation process.

This is a full-time front line Customer Service role located at Stanley Street Auckland. You will report to the Contact Supervisor. This position demands a forward rotating roster and rostered weekend work if required.

INTERISLANDER

SECOND MATE X 2, WELLINGTON, 31 January 2012, Ref 702The Second Mate is responsible for the operation and maintenance of all navigational aids on the bridge and shall ensure all charts and publications are fully corrected and up-to-date together with all associated record keeping. Supervises Deck Officers while on watch. Undertakes Bridgewatches at sea or at anchor and Deck watches at port. The following are essential to be considered for the role:• CertificateofCompetencyasaNavigating

OfficerinChargeofWatchinaccordancewith STCW and as required by the Flag Administration.

• Minimum of 6 months as a Third DeckOfficer.

• Previous experience in RoRo Passenger operations

ABLE BODIED SEAFARER X 2, CASUAL, WELLINGTON, 7 February 2012, Ref 725Currently, Interislander has an opportunity for 3 Able Bodied Seafarers. The successful applicant will:• Holdcurrentandrelevantcertificatesforan

Able Bodied Seafarer.• Hold a Maritime NZ STCW95 endorsement.• Hold or be capable of passing, a Seafarers

MedicalCertificate.• Be prepared to work shifts on a casual (or as

required) basis.• Be Wellington based.

SECOND ENGINEER OFFICER X 2, WELLINGTON, 31 January 2012, Ref 684 The Second Engineer will:• Carry out watch keeping duties as are

required by the Chief Engineer. • Carry out maintenance of the ship’s

machinery, equipment and structure as directedbytheFirstOfficer.

All applicants shall preferably:• HoldaClassOneMotorcertificatewith

current sea-going licence endorsed, or capable of being endorsed, by the Maritime New Zealand

• Have had experience in a senior position • Have experience with using Electronic

Planned Maintenance Systems (i.e. Amos) and general computer literacy

OFFICERS OF THE WATCH X 2, WELLINGTON, 31 January 12,

Ref 686 Interislander is seeking applications for the position of Third Mate; we currently have 2 vacancies for this position.All applicants shall:• Preferably hold a Masters or Chief Mate

ForeignGoingCertificatewithacurrentsea-going licence endorsed, or capable of being endorsed, by Maritime New Zealand

• Have a minimum of 1 years’ experience in roll-on-roll-off passenger ferry operations

• Be prepared to undergo psychometric assessment to determine suitability.

Roles will be either Live-on-board or Walk-on- walk off.

INFRASTRUCTURE & ENGINEERING

STOREPERSON, HUTT INVENTORY BASED, 24 January 2012, Ref 678This role in KiwiRail Mechanical Inventory is ideal for someone who is good at receiving, picking and packing goods for distribution throughout New Zealand.It is a physical hands-on role & will involve working along with team members & personnel from other areas (Workshops, Depots) as required.The role requires you to have a current OSH forkliftoperatingcertificate&an‘F’endorsementon your driver’s license.If you have computer skills, previous warehouse experience and are a team player then we would like to see you apply for this role.

FIELD ENGINEER MAINTENANCE, TARANAKI, 14 February 2012, Ref 722a• AreyouanEngineerwhoenjoysfieldwork?• Do you have previous experience in the Rail

Infrastructureindustry?• Are you well organised and have the ability

tomentorsmallteams?

We currently have a vacancy for a Field Engineer to fill a varied role covering theTaranakiArea.This is an exciting role which will give the successful candidate the chance to work on a variety of planned and unplanned works.Based in Wanganui you will be providing expert technical field knowledge and support to adiverse team including planning maintenance, capital and inspection work throughout the Taranaki area and beyond.You will also be responsible for planning the operational maintenance work, ensuring budget and technical compliance is met, the local data management system is maintained and producing vital customised reports.We are looking for an individual with a strong health and safety focus as site safety is paramountwhenworkinginthefield.Theymustalso have the ability to relate well to a range of field staff, prioritise conflicting demands andhave strong research and analytical skills.To be truly successful in this role you will

ideally have:• A passion for Health & Safety at work• AtertiaryqualificationinEngineeringora

proven track record in Railway Maintenance/ Renewals projects

• Experience working in an operational environment preferably infrastructure maintenance

• A proven record of planning and delivering a work plan including materials, resources and people.

• A medium level of computer literacy andunderstandingofMicrosoftOfficeprogrammes

• A focus on quality and cost control• Strong organisational, interpersonal and

influencingskills• The ability to prioritise deadlines and work

autonomously.• A results focused approach and • A ‘can do’ attitude• A full class 1 & 2 drivers licence

TRAINEE STRUCTURES WORKER TO STRUCTURES WORKER, WANGANUI, 1 February 2012, Ref 709KiwiRail Infrastructure is currently looking for a Structures Worker or Trainee Structures Worker to work with our Structures team based from Wanganui.As part of the structures team you will be responsible for the maintenance of KiwiRail’s bridges, tunnels, retaining structures and culverts within the Taranaki Area and beyond.Ideally we are looking for someone who isn’t afraid to get their hands dirty, is physically fit,able to work away from home and enjoys working in the great outdoors. To succeed in this challenging role you will need:• Experience working in construction, building

or related trade• A class one drivers licence (Class 2 would

be advantageous)• To be a health and safety champion• Theconfidencetoregularlyworkatheights• The ability to learn and gain further

qualifications.

If you are looking for a new challenge this could be the role for you.

ST&E ADMINISTRATION AND BUSINESS SUPPORT, CHRISTCHURCH, 8 February 2012, Ref 726Our Signals, Telecommunications and Electrical (ST&E) team forms part of KiwiRail Networks which in turn delivers infrastructure performance to the KiwiRail business.The Southern ST&E supporting the whole of the south Island and administered from Christchurch is looking for a self-motivated Administrator.Ideally we are looking a person who thrives in a team environment and has the ability to carry out a range of administration duties.As the ST&E Administration and Business Support you will be responsible for providing efficientandtimelyadministrationsupporttotheteam in relation to projects, contracts and other key areas of operational and business activities within the infrastructure maintenance group.This will include such tasks as organising


Vacanciesmeetings, maintaining databases and spreadsheets, financial reporting and othersuch general tasks as word processing, filing,photocopying and timesheets.To truly succeed in this challenging role you will need:• Previous working experience with a wide

range of administration tasks• A sound working knowledge of Microsoft

officeproductsincludingWordandExceland Outlook

• Good working knowledge of SAP inclusive ofitsfinancialandinventorycontrolandreporting

• Strong prioritising skills with the ability to make deadlines

• Excellent oral and written communication skills

• The ability to work as part of a team.

TRAINEE STRUCTURES WORKER TO STRUCTURES WORKER, TAURANGA, 1 February 2012, Ref 679KiwiRail Network is currently looking for a Trainee Structure Workers/Structures Worker to work with our structures team based from Tauranga.As part of the structures team you will be responsible for the maintenance of KiwiRail’s bridges, tunnels and culverts within the Tauranga Area.Ideally we are looking for someone who is trade qualified, isn’t afraid to get their hands dirty,is physically fit and enjoyworking in the greatoutdoors.To succeed in this challenging role you will need:• Experience working in construction, building

or related trade• A class one drivers licence (Class 2 would

be advantageous)• To be a health and safety champion• Theconfidencetoregularlyworkatheights• The ability to learn and gain further

qualifications

If you are looking for a new challenge this could be the role for you.Please note KiwiRail is an Alcohol and Drug Free Work Place; pre-employment testing is part of our recruitment process.

PLANNING ADMINISTRATOR, PALMERSTON NORTH, REF 674, 1 February 2012The Planning Administrator role is new to KiwiRail and has been introduced to lift the quality of planning within the area and assist the Palmerston North, Napier and Taranaki areas through the implementation stage of the Sirius Project. Sirius is the new Asset Management System for KiwiRail Infrastructure and Engineering. In addition to assisting in the implementation of the system the role will also be an integral part in identifying process changes within the Planning and Scheduling discipline as well as ensuring asset information is coming backfromthefield.Thisisafixedtermroleforasix month period while Sirius is implemented and the business is working through the process and data collection changes.The Planning Administrator will provide planning support to the Palmerston North area primarily

in relation to Track, Structures, Traction, Signals and Telecommunications activities. The main focus of the role will be supporting Field Engineers and the Planner/Scheduler with administrative tasks associated with producing Job Plans and Work Orders and collating asset information gathered from work completed in the field. The Planning Administrator will alsobe required to assist in aligning the current planning and data collection processes with the requirements of the new system.You will need to be a team player who is highly organised and has good communication skills. You will be comfortable with working in a technical, engineering environment and capable of understanding and using technical terminology. Sound experience in the use of operational management systems and technical databases is desirable.

PLANNER/SCHEDULER, PALMERSTON NORTH, 1 February 2012, Ref 673The Area Planner / Scheduler role is new to KiwiRail and will be responsible for delivering, developing and improving planning, scheduling and reviewing activities for work carried out by Track, Structures, Traction, Signals and Communications. To achieve this, the role will interact with all disciplines to ensure that work is delivered in the most productive and cost effective manner.Sirius is the new asset management system that will be implemented into KiwiRail Infrastructure and Engineering. he Planner / Scheduler will also assist in the implementation of the system as well as playing an integral part in identifying process changes within the Planning and Scheduling discipline and ensuring asset informationiscomingbackfromthefield.In addition the Area Planner / Scheduler will liaise with other groups such as the Regional Planner, National Resources Group, the Project ManagementOffice,PropertyorContractorsona regular basis to ensure that their activities are coordinated with scheduled area activities.The role will be responsible for the planning and scheduling activities for Palmerston North, Napier and Taranaki areas. This is a permanent role based in Palmerston NorthThe Area Planner / Scheduler will also be one of the Sirius Champion’s for the area and will assist other staff with any queries they have regarding the use of Sirius and they may be required to assist in the training of new Sirius users.You will need to have a planning background in a technical organisation. You will be a team player who is highly organised and has excellent relationship building and communication skills. An experienced user of planning and scheduling tools (ideally including Microsoft Project) and in the use of operational management systems and technical databases is a requirement.

PASSENGER

PASSENGER OPERATORS, PART-TIME, WELLINGTON, 26 January 2012, Ref 691 We have numerous part time Passenger

Operator vacancies waiting to be filled withinour Wellington based operation and are urgently seeking candidates with the following attributes:• Outstanding Communication skills• Numeracy understanding• Safety conscious• Shift work• Sense of responsibility and pride in your work

A typical tour of duty would consist of providing customers with correct information regarding timetables and any travelling queries, issuing of tickets, reconciliation of days takings, as well as assisting other team members in any duties that deem important or crucial.

CUSTOMER INFORMATION CO-ORDINATOR, PART-TIME, WELLINGTON, 26 JANUARY 2012, REF 697An exciting opportunity exists for a part-time Customer Information Co-ordinator, assisting our busy Customer Relations team to manage the Tranz Metro feedback process. This role is responsible for the day to day handling of complaints and compliments via phone, letter and email. This role will also assist at the Customer Information Desk and during disruptions to service, providing information for customers.Youmustbeflexible,customerfocused,possessstrong writing skills and be able to work under pressure.

TRAIN MANAGER, CAPITAL CONNECTION, CASUAL, PALMERSTON NORTH, 2 February 2012, Ref 624We are looking for a Train Manager, on a casual basis, to join the team in Palmerston North. The Train Manager will support the Tranz Scenic business and provide a high standard of service to customers, by ensuring their safety and comfort, while answering customer queries and undertaking ticket and revenue collection functions.

TRAIN MANAGER/ATTENDANT, CHRISTCHURCH, 26 January 2012, Ref 731As a Train Attendant you will deliver a high level of customer service in a consistent, professional and friendly manner, always ensuring safety requirements and customer service standards are observed. In addition you will provide customers with a travel experience that meets and exceeds their expectations, generates delight and creates a reputation for service quality, care and commitment. If you have a passion for customer service and love dealing with people, this role is for you.

CATERING STOREPERSON/LOADER, PART-TIME, CHRISTCHURCH, 26 January 2012, Ref 739Based in Christchurch, this role is part-time, 10 hours per week, Saturday and Sunday evenings. The main functions of this role are:• Loading and rotation of stock• Purchasing, ordering and controlling stock• Adhering to Food Safety Standards• Adequately completing any paperwork

CUPBOARD LOVE Four extra daily Auckland-Tauranga freight services to...

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