Cumberland Lodge

Trainee Videos

Dr Richard de Ferrars

January 2011

Videos - What’s It All About?Domain of Competence – Communication & Consultation Skills

Needs Further Development

Develops a working relationship with the patient, but one in which the problem rather than the person is the focus.

Produces management plans that are appropriate to the patient’s problem.

Provides explanations that are relevant and understandable to the patient, using appropriate language.

Achieves the tasks of the consultation but uses a rigid approach.

Competent

Explores the patient’s agenda, health beliefs and preferences.

Elicits psychological and social information to place the patient’s problem in context.

Works in partnership with the patient, negotiating a mutually acceptable plan that respects the patient’s agenda and preference for involvement.

Explores the patient’s understanding of what has taken place.

Flexibly and efficiently achieves consultation tasks, responding to the consultation preferences of the patient.

Excellent

Incorporates the patient’s perspective and context when negotiating the management plan.

Whenever possible, adopts plans that respect the patient’s autonomy.

Uses a variety of communication techniques and materials to adapt explanations to the needs of the patient.

Appropriately uses advanced consultation skills such as confrontation or catharsis to achieve better patient outcomes.

Practising Holistically - Impact of problem on work, family etc

Data-gathering & Interpretation - Targeted history & examination

Making Diagnosis/ Decisions - Disease patterns, generating functional solutions

Clinical Management - Treatment choices, follow-up arrangements

Primary Care Admin/ IM&T - Use of the computer during consultations

Where are the Opportunities?

How & where do our trainees learn?– Working with videos– Working in joint surgeries– Case discussions (rehearsal)– VTS : Communication skills– VTS : Working with simulators– Working with peers (CSA practice)

(Video work is just one part...)

Why Video? (Apart from having a larff)

Summative Approach:– COT framework– CSA model

Formative Approach:Spectrum of tools -

Watch me Pendleton

Novice Advanced

Disease Illness Model Calgary-Cambridge

Phase 3

Patient presents problem

Gathering information

Parallel search of two frameworks

Illness Framework

Patient’s agenda : Ideas Concerns Expectations

Feelings Thoughts Effects

Disease Framework

Doctor’s agenda :

History - symptoms Examination - signs

Investigations

Understanding the patient’s unique experience of the illness

Underlying pathology Differential diagnosis

Integration of the two frameworks

Explanation and planning :Shared understanding and decision making

Phase 1

Phase 2

Disease – Illness Model

When Watching the Videos...

Summative Approach:COT framework – calibration exercise

(CSA model)

Formative Approach:

Pendleton (Trianee1st, good bits, bad bits)

Disease Illness

Calgary Cambridge