Cultural Major Issues

7/28/2019 Cultural Major Issues

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North American RYEConference 2009

Cultural Issues:Intercultural Conflict Styles

Corina Mihaela Paraschiv

Marketing & Communications DirectorRotaract in USA, Canada and Caribbean


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Do You See What I See?


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Competition Collaboration

Avoidance Accommodation

Negotiation

Uncooperative/Cooperative

Unassertive/Assertive


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Competition Collaboration

Avoidance Accommodation

Negotiation

Uncooperative/Cooperative

Unassertive/Assertive

Collaboration

Avoidance


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Not All Cultures are the Same

Models are developed using emic logic

They use an insiders view

Makes models culturally-biased

Cultures DO differ

Using an etic logic (outsider perspective)

All cultures can be plotted on a spectrum


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Communication Style

IndirectDirect


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Which type of communicator are you?

Indirect

Use of metaphors

Use of analogies

Hint what you mean

Make use of third-party

intermediary in conflicts

Rely on receiver to clarify

misunderstanding

Direct

Precise, explicit language

Say what you mean and

mean what you say Prefers face-to-face, direct

channels to solve issues

Sender is responsible for

communicating clearly


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Which type of communicator are you?

Indirect Direct
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Expressiveness

RestrainedExpressive


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What is your expressiveness type?

Emotionally Restrained?

Emotions are disguised in

order to maintain harmony

Less display of non-verbalbehavior

Less variation in speech

rate, loudness, and pitch

Concern exists thatdisplaying emotion will hurt

others feelings

Emotionally Expressive

Visually demonstrate

feelings by laughing,

gesturing, facial expressions Tone can vary in function to

emotions

Commitment, trust, and

degree of involvementshown through emotions

Credibility and sincerity

gained through emotional

display


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What is you expressiveness type?

Restrained Expressive


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Putting It All Together


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Intercultural Conflict Style

Emotionally

Expressive

Emotionally

Restrained

Direct

Indirect

Discussion Engagement

Accommodation Dynamic


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Intercultural Conflict Style

Discussion Engagement

Accommodation Dynamic

U.S. (European

American), Canada, U.K.,

Sweden, Norway,

Australia, Germany,

Denmark

U.S. (African American),

France, Greece,

Italy, Spain, Cuba, Puerto

Rico, Russia,

Israel, Rumania

Native American, Mexico, Costa

Rica, Peru, China, Japan,

Thailand, Indonesia, Malaysia

Kuwait, Egypt, Saudi Arabia,Lebanon,,Pakistan

Emotionally

Expressive

Emotionally

Restrained

Direct

Indirect


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Ask Yourself

How do I appear to others?

How do I recognize this style?


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Difficulty in reading between the lines

Appears logical but unfeeling

Appears uncomfortable with emotional

arguments

Discussion


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Appears unconcerned with the views &

feelings of others

Appears dominating & rude

Appears uncomfortable with viewpoints

that are separated from emotion

Engagement


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Difficulty in voicing own opinion

Appears uncommitted & dishonest

Difficulty in providing elaboratedexplanations

Accommodation


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Rarely gets to the point

Appears unreasonable & devious

Appears too emotional

Dynamic


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Bottom Line

4 different intercultural

conflict styles

+4 very different ways of

handling conflict

Many possibilities for

misunderstandings!!

Discussion

Engagement

Accommodation

Dynamic


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Skills to Build On

Mindful listening Mindful reframing Face-maintenance skills Trust building skills

Collaborative dialogue Communication adaptability


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Access to Resources

Contact me :

Corina M. Paraschiv at [email protected]

Questions regarding Inter-Cultural Teamwork

Free copy of the Leading Across Culture Documentary

Visit http://innovationplatform.concordia.ca Articles on Cross-Cultural Teamwork

Preparation for Studying Abroad
mailto:[email protected]:[email protected]

Cultural Major Issues

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