Cultural Intelligence

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Cultural Intelligence Office of Health Disparities and Health Equity Josie Rodriguez [email protected] 402-471-0152 www.dhhs.ne.gov/healthdisparities

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Cultural Intelligence. Office of Health Disparities and Health Equity Josie Rodriguez. [email protected] 402-471-0152 www.dhhs.ne.gov/healthdisparities. Mission Improve health outcomes for culturally diverse populations in Nebraska Vision Health Equity for all Nebraskans. - PowerPoint PPT Presentation

Transcript of Cultural Intelligence

Page 1: Cultural Intelligence

Cultural IntelligenceOffice of Health Disparities and Health Equity

Josie Rodriguez

[email protected]

www.dhhs.ne.gov/healthdisparities

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Mission

Improve health outcomes for culturally diverse populations in

Nebraska

VisionHealth Equity for all Nebraskans

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*Promote cultural competency/fluency

*Provide minority health data

*Promote awareness of health disparities

*Promote community outreach

*Collaborate with stakeholders

Core Functions

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Percent Distribution of Nebraska Population by Race/Ethnicity, 2010

Total = 1,826,341

Hispanic 9.2%

Black, Non-Hispanic 4.4% White, Non-Hispanic

82.1%

Two or more races, Non-Hispanic 1.6%

Some other race, Non-Hispanic 0.1%

NHPI, Non-Hispanic 0.1%

Asian, Non-Hispanic 1.7%

American Indian, Non-Hispanic 0.8%

*NHPI = Native Hawaiian/Pacific IslanderSource: US Census Bureau, 2010 Census

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Nebraska Population Changes

• Mid 1990s: US Census bureau projected that Nebraska’s minority populations would reach a high of 15% of the total population by 2025.

• 2005: 20 years ahead of the projection, the racial ethnic minority population of Nebraska was estimated to be 14.6%.

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Nebraska Population Change by Race/Ethnicity 2000-2010

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County Minority Population: Nebraska 2010

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What is the P3 training?

Opportunities and Overalls (Chapter 1) An introductory discussion of the components and skills related to

Cultural Intelligence.

Again & Again & Again…(Chapter 2) A historical timeline depicting key events that have affected the world,

the United States, and Nebraska.

A Picture = 1,000 numbers (Chapter 3) A focus on the numbers of minority populations in Nebraska. Dialogue

includes definitions over time, the social determinants of health, and health disparities.

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What is the P3 training?

Thin Slicing (Chapter 4) A reflection on stereotypes and a closer examination of the different

forms of racism.

Blind Men & Elephants (Chapter 5) Disparities of mere covert or hidden aspects of culture such as time and

obligation.

Loose Labels (Chapter 6) A discussion of more observable aspects of culture including beliefs and

values, socioeconomic status, CLAS standards, literacy, language, and generational perspectives.

Bows & Ribbons (Chapter 7) A discussion of how to incorporate the Cultural Intelligence training into

your work and personal life.

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The Format of this Training

Different ideas and perspectives New considerations Different angles

Our request: just think

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A Word about Sources

Anthropology Sociology Cultural studies Intercultural and business communication Management and leadership theory Adult education

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People are People are People: Increasing Your CQ

Cultural intelligence: the ability to deal effectively with and in situations characterized by cultural diversity

Components: Cognitive/mental Physical/behavioral Emotional/motivational

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CQ Skills

Knowledge Behavioral ability Mindfulness

Being aware of assumptions, ideas, emotions

Paying attention to context Seeking out fresh information Using empathy

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Definitions

Ethnocentrism: the deeply felt belief that your own cultural ways are universal, natural, normal, and even superior to other cultural ways (American Anthropological Association, 2007)

Polycentrism: recognition that different kinds of people should be measured by different standards (Hofstede, 2001)

Cultural relativism: one culture has no absolute criteria for judging the activities of another culture as “low” or “noble” (Hofstede, 2001) 

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Cultural Difference in CQ

It is sometimes assumed that people from other countries are more culturally intelligent – that minorities inherently possess cultural intelligence skills

Is this true? Why or why not?

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More Definitions

Diversity: A property of a group, not of an individual, and includes differences in race, ethnicity, language, nationality, religion, etc. among various groups within a community. A community is said to be culturally diverse if its residents include members of different groups.

 

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Definitions

Multiculturalism: The preservation of different cultures or cultural identities within a unified society, as a state or nation.  

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Diversity Exercise…My Groups

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More Definitions

What is race? What is ethnicity? What is culture?

Are these synonymous?

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More Definitions

Race: A local geographic or global human population distinguished as a more or less distinct group by genetically transmitted physical characteristics; a group of people united or classified together on the basis of common history, nationality, or geographic distribution.

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More Definitions

Ethnicity: The characteristics of a group of people who share a common and distinctive racial national, religious, linguistic, or cultural heritage.

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Race vs. Ethnicity

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More Definitions

Culture: The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.

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Barriers to Cultural Intelligence

Cultural differences Beliefs & attitudes Language & literacy Socioeconomic issues Service systems

What about these areas may serve as barriers to cultural intelligence?

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http://www.youtube.com/user/AlwaysBrand?v=XjJQBjWYDTs

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Definitions

Stereotypes Generalizations

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Stereotype: a belief and a decision, a generalized idea or image, usually negative, that is learned about a group of people; when it becomes fixed in our minds, blocking us from seeing members of that group as unique individuals

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Generalizations: discussion points used to describe behavior and flexible to allow altering when new evidence is presented or observed

Learning to drive

isn’t d

ifficult.

All parents try to

make life difficult

for their children.

Women all want to have large families.

Men are afraid of

commitment.

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Effects of Stereotyping

What are the potential effects of stereotyping?

How might stereotyping affect you – mentally, physically, spiritually, or otherwise?

What might be the long-term effects?

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Types of Stereotypes

Age Phenotypes Gender/sex

What else?

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What stereotypes can you think of?

Eye color Older people Teenagers Nationality Religion

Political affiliation

Drive a sports car

Americans Skin color

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How OHDHE can help?

ResourcePlanning/thinking through potential challengesCultural Intelligence

BarriersYou do not need to learn about every culture

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http://www.youtube.com/watch?v=Wl2_knlv_xwIf We Could See Inside Others’ Hearts

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For more information…

Nebraska Department of

Health & Human Services

301 Centennial Mall South Lincoln, NE 68509

Office of Health Disparities & Health Equity

402-471-0152

www.dhhs.ne.gov/healthdisparities

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Break time!

Come back by 2:30