Cultural Competence Modules
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Transcript of Cultural Competence Modules
-
Running head: CULTURAL COMPETENCE MODULES 1
Cultural Competence Modules
Monica Cano, Allison Davis, Hector Solis-Ortiz, Ashley Trewartha
Loyola University Chicago
-
CULTURAL COMPETENCE MODULES 2
Table of Contents
Pre-Service Cultural Competence Module
Overview, Learning Objectives, and Resources
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Mid-Service Cultural Competence Module
Overview, Learning Objectives, and Resources
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Post-Service Cultural Competence Module
Overview, Learning Objectives, and Resources
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Reflection
-
CULTURAL COMPETENCE MODULES 3
Cultural Competence: Pre-Service Module
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CULTURAL COMPETENCE MODULES 4
Cultural Competence Pre-Service Module Overview
Overview
Cultural competence is defined as (a) valuing diversity, (b) having the capacity to think
about your own culture and social identities, (c) being conscious of how people interact across
differences, (d) understanding historical and present-day challenges of the community and its
population, and (e) incorporating all of this knowledge into actual work (Cross et al., 1989).
The module focuses on Part (b) having the capacity to think about your own culture and social identities. The purpose of this activity is to help you begin to think about your own social identities before you begin your experience at your service site. Some examples of social
identities are race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status,
ability status, body size, nationality, citizenship status, and education level. This module will also
help you reflect on what social identities you hold that might aid or challenge you in your work.
Learning Objectives
1. The student will reflect on their own identities and experiences to understand how the definition of cultural competence ties into their course and service experience.
2. The student will identify how they plan to implement specific course content that will inform their service learning experience.
3. The student will explain how their own identities affect their communication or ability to work with people with different backgrounds.
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CULTURAL COMPETENCE MODULES 5
Resources
Curricula Enhancement Module Series: Definitions of Cultural Competence
http://www.nccccurricula.info/culturalcompetence.html
Cultural Competence: Establishing a Knowledge Structure
http://www.businessweek.com/adsections/diversity/diversecompet.htm
Cultural Competence in the Workplace: Challenges and Solutions
http://www.leadingage.org/magazine/Feature.aspx?id=5524
National Institutes of Health: Cultural Competency
http://www.nih.gov/clearcommunication/culturalcompetency.htm
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CULTURAL COMPETENCE MODULES 6
Pre-Service Prompts
Discussion Board Prompt
Discussion Post Instructions:
In the ongoing process of being more culturally competent, it is helpful to start with who
we are as individuals. Start by picking two social identities that you hold. These can include, but
are not limited to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status,
ability status, body size, nationality, citizenship status, education level, etc. What advantages or
disadvantages do you feel that you experience based on these two social identities that you
chose?
For the two social identities you chose, think about the people you will be working in
partnership with at your service site. Will their identities be similar or different from your own?
What barriers might you face in working with different populations at your site? How do you see
the content of your course being useful to your work with the different populations you will be
collaborating with at your site?
Response Instructions:
Respond to two other individuals posts. Were there similarities or differences in their posts that stuck out to you? What did your peers write that helped you reflect on your own
response? Be sure to raise any questions that came up in reading their posts or areas in which
your peers could reflect more.
-
CULTURAL COMPETENCE MODULES 7
Pre-service Reflection Rubric
Discussion Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will list and
explain your own
identities.
You have described the
social identities you hold
in a complex way that
includes many
characteristics.
You have described the
social identities you
hold in a way that
includes several
characteristics.
You have described
the social identities
you hold in a limited
way that includes few
characteristics.
You have described the
social identities you hold in
a way that includes few, if
any, reference to
characteristics.
So What: You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
You have critically
analyzed several of the
possible ways in which
your social identities
provide you advantages
and disadvantages in rich
and complex ways.
You have included several
references to ideas about
the origins/sources of
social identity.
You have analyzed
some of the possible
ways in which your
social identities provide
you advantages and
disadvantages in a
satisfactory way.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities provide you
advantages and
disadvantages.
You have included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities provide you
advantages and
disadvantages.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.
You have included several
examples of how an
increasing awareness of
the possible ways in
which social context and
values affect perceptions,
interactions and choices
can guide future behaviors
at the site.
You have included
some examples of how
an increasing awareness
of the possible ways in
which social context
and values affect
perceptions,
interactions and choices
can guide future
behaviors at the site.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social context
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social context and values
affect perceptions,
interactions and choices can
guide future decision
making or your examples
are inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 8
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 9
Essay Prompt
Part 1:
In the ongoing process of being more culturally competent, it is helpful to start with who
we are as individuals. What social identities do you hold? These can include, but are not limited
to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status, ability status,
body size, nationality, citizenship status, education level, etc. What advantages or disadvantages
do you feel that you experience based on the social identities that you hold?
Part 2:
Now reflect on who you will be interacting with at your service site. What identities do
you share with them or not share with them? What do you expect to encounter at your service
site? What barriers might you face in working with different populations at your site? What
identities do you have that might help you connect to the populations you will be working in
partnership with? How do you see the content of your course being useful to your work with the
different populations you will be collaborating with at your site?
-
CULTURAL COMPETENCE MODULES 10
Pre-service Reflection Rubric
Essay Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will list and
explain your own
identities.
You have described the
social identities you hold
in a complex way that
includes many
characteristics.
You have described the
social identities you
hold in a way that
includes several
characteristics.
You have described
the social identities
you hold in a limited
way that includes few
characteristics.
You have described the
social identities you hold in
a way that includes few, if
any, reference to
characteristics.
So What: You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
You have critically
analyzed several of the
possible ways in which
your social identities
provide you advantages
and disadvantages in rich
and complex ways.
You have included several
references to ideas about
the origins/sources of
social identity.
You have analyzed
some of the possible
ways in which your
social identities provide
you advantages and
disadvantages in a
satisfactory way.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities provide you
advantages and
disadvantages.
You have included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities provide you
advantages and
disadvantages.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.
You have included several
examples of how an
increasing awareness of
the possible ways in
which social context and
values affect perceptions,
interactions and choices
can guide future behaviors
at the site.
You have included
some examples of how
an increasing awareness
of the possible ways in
which social context
and values affect
perceptions,
interactions and choices
can guide future
behaviors at the site.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social context
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social context and values
affect perceptions,
interactions and choices can
guide future decision
making or your examples
are inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 11
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 12
Blog Prompt
Anais Nin (1961) said We do not see things as they are; we see things as we are. The social identities that we hold influence the way that we experience the world. Through a blog
post, express the way you perceive the world based off of at least one social identity that you
hold. Include at least three original photos or artwork created by you that represent how you see
your world and explain how they tie to the social identity/identities you chose. Be sure to include
how these identities influence your understanding of the work you will be doing in this course
and in your service project.
Here are some questions that may help guide your project as it relates to the service work
you will be doing, the individuals you will be working in partnership with, and course content.
Pick at least two of the following questions to tie into your blog post:
What identities do you share or not share with the people you will be working with?
What barriers might you face in working with different populations at your site?
What identities do you have that might help you connect to the populations you will be working in partnership with?
How do you see the content of your course being useful to your work with the different populations you will be collaborating with at your site?
-
CULTURAL COMPETENCE MODULES 13
Pre-service Reflection Rubric
Blog Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will list and
explain your own
identities.
You have described the
social identities you hold
in a complex way that
includes many
characteristics.
You have described the
social identities you
hold in a way that
includes several
characteristics.
You have described
the social identities
you hold in a limited
way that includes few
characteristics.
You have described the
social identities you hold in
a way that includes few, if
any, reference to
characteristics.
So What: You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
You have critically
analyzed several of the
possible ways in which
your social identities
provide you advantages
and disadvantages in rich
and complex ways.
You have included several
references to ideas about
the origins/sources of
social identity.
You have analyzed
some of the possible
ways in which your
social identities provide
you advantages and
disadvantages in a
satisfactory way.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities provide you
advantages and
disadvantages.
You have included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities provide you
advantages and
disadvantages.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.
You have included several
examples of how an
increasing awareness of
the possible ways in
which social context and
values affect perceptions,
interactions and choices
can guide future behaviors
at the site.
You have included
some examples of how
an increasing awareness
of the possible ways in
which social context
and values affect
perceptions,
interactions and choices
can guide future
behaviors at the site.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social context
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social context and values
affect perceptions,
interactions and choices can
guide future decision
making or your examples
are inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 14
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 15
Multimedia Prompt
Anais Nin (1961) said We do not see things as they are; we see things as we are. The social identities that we hold influence the way that we experience the world. Through a medium
of your choice, use your creativity to express the way you perceive the world based off of at least
one social identity that you hold. Be sure to include how these identities influence your
understanding of the work you will be doing in this course and in your service project.
Here are some questions that may help guide your project as it relates to the service work
you will be doing, the individuals you will be working in partnership with, and course content.
Pick at least two of the following questions to tie into your project:
What identities do you share or not share with the people you will be working with?
What barriers might you face in working with different populations at your site?
What identities do you have that might help you connect to the populations you will be working in partnership with?
How do you see the content of your course being useful to your work with the different populations you will be collaborating with at your site?
-
CULTURAL COMPETENCE MODULES 16
Pre-service Reflection Rubric
Multimedia Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will be able to
reflect on your own
identities and
experiences.
You have described
the social context(s) of
your own life in a
complex way that
includes many
characteristics.
You have described the
social context(s) of your
own life in a way that
several characteristics.
You have described
the social context(s)
of your own life in a
limited way that
includes few
characteristics.
You have described the
social context(s) of your
own life in a way that
includes few, if any,
reference to characteristics.
So What: You are to
demonstrate an
understanding of the
implications of your
social context and
values on your
perceptions,
interactions and
choices.
You have critically
analyzed several of the
possible ways in
which your social
context and values
affect perceptions,
interactions and
choices in rich and
complex ways.
You have Included
several references to
ideas about the
origins/sources of
social identity.
You have analyzed
some of the possible
ways in which your
social context and
values affect
perceptions,
interactions and
choices.
You have included
some references to
ideas about the
origins/sources of social
identity
You have provided a
limited analysis of
the possible ways in
which your social
context and values
affect perceptions,
interactions and
choices.
You have Included
limited references to
ideas about the
origins/sources of
social identity
You have provided no
analysis of the possible
ways in which your social
context and values affect
perceptions, interactions and
choices.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights about
social context and
values to guide your
possible future
behaviors and
choices at the
service site.
You have Included
several examples of
how an increasing
awareness of the
possible ways in
which social context
and values affect
perceptions,
interactions and
choices can guide
future decision
making.
You have included
some examples of how
an increasing awareness
of the possible ways in
which social context
and values affect
perceptions,
interactions and choices
can guide future
decision making.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social context
and values affect
perceptions,
interactions and
choices can guide
future decision
making.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social context and values
affect perceptions,
interactions and choices can
guide future decision
making or your examples
are inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
You have identified
several connections
between course
concepts, theories
You have identified
some connections
between course
concepts, theories
You have Identified
limited connections
between course
concepts, theories
You have not identified
connections between course
concepts, theories,
objectives and your service
-
CULTURAL COMPETENCE MODULES 17
and/or objectives
that you plan to
implement at your
service learning
experience.
and/or objectives and
your service learning
experience.
and/or objectives and
your service learning
experience.
and/or objectives and
your service learning
experience.
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The communication
style you use is well
suited to the
assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The communication
style you use is suited
to the assignment and
the audience, and
conveys meaning with
few distractions from
grammar, syntax and
spelling errors.
The communication
style you use is
somewhat suited to
the assignment and
the audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The communication style
you use is not suited to the
assignment and the
audience, and conveys
limited meaning and/or
evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 18
Cultural Competence: Mid-Service Module
-
CULTURAL COMPETENCE MODULES 19
Cultural Competence Mid-Service Overview
Overview
Cultural competence is defined as (a) valuing diversity, (b) having the capacity to think
about your own culture and social identities, (c) being conscious of how people interact across
differences, (d) understanding historical and present-day challenges of the community and its
population, and (e) incorporating all of this knowledge into actual work (Cross et al., 1989).
The module focuses on Part (c) being conscious of how people interact across difference, (d) understanding historical and present-day challenges of the community and its population, and (e) incorporating knowledge into your work. The purpose of this module is to help you reflect on the experiences you are having within your service-learning experience as
they relate to your social identities and interactions across differences. This module will help you
consider the history and current needs of the organization with which you are working. Overall,
this module will help you slow down and reflect on your experience, what may or may not be
going well, what you are learning, and how you can improve before your service-learning
experience ends.
Learning Objectives
1. The student will explain how what theyre learning in the course is influencing their service-learning experience.
2. The student will articulate areas of strength and improvement within their service experience.
3. The student will articulate specific examples of how cultural competence has played a role in their service experience.
-
CULTURAL COMPETENCE MODULES 20
Resources
Curricula Enhancement Module Series: Definitions of Cultural Competence
http://www.nccccurricula.info/culturalcompetence.html
Cultural Competence: Establishing a Knowledge Structure
http://www.businessweek.com/adsections/diversity/diversecompet.htm
Cultural Competence in the Workplace: Challenges and Solutions
http://www.leadingage.org/magazine/Feature.aspx?id=5524
National Institutes of Health: Cultural Competency
http://www.nih.gov/clearcommunication/culturalcompetency.htm
-
CULTURAL COMPETENCE MODULES 21
Mid-Service Prompts
Discussion Board Prompt
Discussion Instructions:
Share information about your service site with your peers by including three facts about
your service organization related to the mission, the population the organization serves, the needs
of the organization or the surrounding community, or how your site practices cultural
competence. How has your understanding of the organization and the population with which you
work enhanced your understanding of cultural competence? What aspects of the course have
helped you better understand the individuals and organization with which you are working?
Have you experienced anything at your site that has enhanced your knowledge of course
content?
Now that you have had experience working with your service organization, how do your
experiences compare with the expectations you had at the beginning of the semester? Identify
things that have been going well and challenges you have faced. Are there any challenges that
could be affected by your own identities or perspective? What changes have you made or will
you make in order to improve your partnership with the site?
Response Instructions:
Reply to two of your peers, sharing with them ways you have addressed similar
challenges at your organization. If you have not met similar challenges, share with them
suggestions you have that might help them navigate the challenges they are facing. Finally,
include insight about your own experience that you have gained from reading about your peers experiences. Be sure to raise any questions that came up in reading their posts or areas in which
your peers could reflect more.
-
CULTURAL COMPETENCE MODULES 22
Mid-service Reflection Rubric
Discussion Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will
articulate
knowledge about
your service site
and the
population it
serves.
You have described your
service site and the
population it serves in
great detail and used three
or more examples that
relate to the mission, the
population, the needs of
the organization.
You have described
your service site and the
population it serves in
great detail and used
two examples that relate
to the mission, the
population, the needs of
the organization.
You have described
your service site and
the population it
serves and only used
one example in a very
limited way that
relate to the mission,
the population, the
needs of the
organization.
You have described your
social site and the
populations it serves in of
your own life in a way that
includes few, if any,
reference that relate to the
mission, the population, the
needs of the organization.
So What: You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically
analyzed several of the
possible ways in which
your social identity has
influenced the way in
which you work or
interact with others in rich
and complex ways.
You have Included
several references to ideas
about the origins/sources
of social identity.
You have analyzed
some of the possible
ways in which your
social identity has
influenced the way in
which you work or
interact with others in
several characteristics.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities have
impacted your work
at the service site thus
far.
You have Included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities have impacted
your work at the service site
at all and no mention of
cultural competence.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included
several examples of how
an increasing awareness
of the possible ways in
which social identities can
guide your future decision
making.
You have included
some examples of how
an increasing awareness
of the possible ways in
which your social
identities might guide
your future decision
making.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
identities interactions
and choices can guide
future decision
making.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social identity can guide
future decision making or
your examples are
inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 23
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 24
Essay Prompt
Part 1
Additionally, how has your understanding of the organization and the population with
which you work enhanced your understanding of cultural competence? Please share specific
examples of the organizations commitment to cultural competence. While it is important for an organization as a whole to exemplify cultural competence, it is equally important for each
individual working with or for the organization to commit to cultural competence as well. How
have your social identities influenced the way you worked with others? Have there been any
experiences that have made you more cognizant of certain social identities that you hold? What
changes have you made or will you make in order to better understand the population you are
working with at your site?
Part 2
Now that you have had experience working with your service organization, how do your
experiences compare with the expectations you had at the beginning of the semester? What has
been easy or challenging about your service experience thus far? What aspects of the course have
helped you better understand the individuals and organization with which you are working? Has
it been easy or difficult to connect the course content to your service learning work? Have you
experienced anything at your site that has enhanced your knowledge of course content?
-
CULTURAL COMPETENCE MODULES 25
Mid-service Reflection Rubric
Essay Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will
articulate
knowledge about
your service site
and the
population it
serves.
You have described your
service site and the
population it serves in
great detail and used three
or more examples that
relate to the mission, the
population, the needs of
the organization.
You have described
your service site and the
population it serves in
great detail and used
two examples that relate
to the mission, the
population, the needs of
the organization.
You have described
your service site and
the population it
serves and only used
one example in a very
limited way that
relate to the mission,
the population, the
needs of the
organization.
You have described your
social site and the
populations it serves in of
your own life in a way that
includes few, if any,
reference that relate to the
mission, the population, the
needs of the organization.
So What: You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically
analyzed several of the
possible ways in which
your social identity has
influenced the way in
which you work or
interact with others in rich
and complex ways.
You have Included
several references to ideas
about the origins/sources
of social identity.
You have analyzed
some of the possible
ways in which your
social identity has
influenced the way in
which you work or
interact with others in
several characteristics.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities have
impacted your work
at the service site thus
far.
You have Included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities have impacted
your work at the service site
at all and no mention of
cultural competence.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included
several examples of how
an increasing awareness
of the possible ways in
which social identities can
guide your future decision
making.
You have included
some examples of how
an increasing awareness
of the possible ways in
which your social
identities might guide
your future decision
making.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
identities interactions
and choices can guide
future decision
making.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social identity can guide
future decision making or
your examples are
inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 26
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 27
Blog Prompt
Share information about your service site by including three facts about your service
organization related to the mission, the population the organization serves, the needs of the
organization or the surrounding community, or how your site practices cultural competence. You
are encouraged to include creative elements such as photos, organization logos, or other related
components. How has your understanding of the organization and the population with which you
work enhanced your understanding of cultural competence? What aspects of the course have
helped you better understand the individuals and organization with which you are working?
Have you experienced anything at your site that has enhanced your knowledge of course
content?
Now that you have had experience working with your service organization, how do your
experiences compare with the expectations you had at the beginning of the semester? Identify
things that have been going well and challenges you have faced. Are there any challenges that
could be affected by your own identities or perspective? What changes have you made or will
you make in order to improve your partnership with the site?
-
CULTURAL COMPETENCE MODULES 28
Mid-service Reflection Rubric
Blog Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will
articulate
knowledge about
your service site
and the
population it
serves.
You have described your
service site and the
population it serves in
great detail and used three
or more examples that
relate to the mission, the
population, the needs of
the organization.
You have described
your service site and the
population it serves in
great detail and used
two examples that relate
to the mission, the
population, the needs of
the organization.
You have described
your service site and
the population it
serves and only used
one example in a very
limited way that
relate to the mission,
the population, the
needs of the
organization.
You have described your
social site and the
populations it serves in of
your own life in a way that
includes few, if any,
reference that relate to the
mission, the population, the
needs of the organization.
So What: You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically
analyzed several of the
possible ways in which
your social identity has
influenced the way in
which you work or
interact with others in rich
and complex ways.
You have Included
several references to ideas
about the origins/sources
of social identity.
You have analyzed
some of the possible
ways in which your
social identity has
influenced the way in
which you work or
interact with others in
several characteristics.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities have
impacted your work
at the service site thus
far.
You have Included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities have impacted
your work at the service site
at all and no mention of
cultural competence.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included
several examples of how
an increasing awareness
of the possible ways in
which social identities can
guide your future decision
making.
You have included
some examples of how
an increasing awareness
of the possible ways in
which your social
identities might guide
your future decision
making.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
identities interactions
and choices can guide
future decision
making.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social identity can guide
future decision making or
your examples are
inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
-
CULTURAL COMPETENCE MODULES 29
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The writing style you
use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The writing style you
use is suited to the
assignment and the
audience, and conveys
meaning with few
distractions from
grammar, syntax and
spelling errors.
The writing style you
use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is
not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
-
CULTURAL COMPETENCE MODULES 30
Multimedia Prompt
Using a creative platform, provide an overview of your experience with your service site
so far. Begin by sharing information about your service site by including three facts about your
service organization related to the mission, the population the organization serves, the needs of
the organization or the surrounding community, or how your site practices cultural competence.
How has your understanding of the organization and the population with which you work
enhanced your understanding of cultural competence? What aspects of the course have helped
you better understand the individuals and organization with which you are working? Have you
experienced anything at your site that has enhanced your knowledge of course content?
Now that you have had experience working with your service organization, how do your
experiences compare with the expectations you had at the beginning of the semester? Identify
things that have been going well and challenges you have faced. Are there any challenges that
could be affected by your own identities or perspective? What changes have you made or will
you make in order to improve your partnership with the site?
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CULTURAL COMPETENCE MODULES 31
Mid-service Reflection Rubric
Multimedia Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will
articulate
knowledge about
your service site
and the
population it
serves.
You have described your
service site and the
population it serves in
great detail and used three
or more examples that
relate to the mission, the
population, the needs of
the organization.
You have described
your service site and the
population it serves in
great detail and used
two examples that relate
to the mission, the
population, the needs of
the organization.
You have described
your service site and
the population it
serves and only used
one example in a very
limited way that
relate to the mission,
the population, the
needs of the
organization.
You have described your
social site and the
populations it serves in of
your own life in a way that
includes few, if any,
reference that relate to the
mission, the population, the
needs of the organization.
So What: You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically
analyzed several of the
possible ways in which
your social identity has
influenced the way in
which you work or
interact with others in rich
and complex ways.
You have Included
several references to ideas
about the origins/sources
of social identity.
You have analyzed
some of the possible
ways in which your
social identity has
influenced the way in
which you work or
interact with others in
several characteristics.
You have included
some references to
ideas about the
origins/sources of social
identity.
You have provided a
limited analysis of
the possible ways in
which your social
identities have
impacted your work
at the service site thus
far.
You have Included
limited references to
ideas about the
origins/sources of
social identity.
You have provided no
analysis of the possible
ways in which your social
identities have impacted
your work at the service site
at all and no mention of
cultural competence.
You have included no
reference to ideas about the
origins/sources of social
identity.
Now What: You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included
several examples of how
an increasing awareness
of the possible ways in
which social identities can
guide your future decision
making.
You have included
some examples of how
an increasing awareness
of the possible ways in
which your social
identities might guide
your future decision
making.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
identities interactions
and choices can guide
future decision
making.
You have included no
examples of how an
increasing awareness of the
possible ways in which
social identity can guide
future decision making or
your examples are
inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
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CULTURAL COMPETENCE MODULES 32
Domain Being Assessed = Connection to Course Content
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have identified
some connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have Identified
limited connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
You have not identified
connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
So What: You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
You have included
several examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included
some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included
limited examples of
the ways in which
service learning may
be relevant to or will
inform your learning.
You have included no
examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
Now What: You are to apply the
insights you have
developed to guide
your future learning.
You have included a
detailed description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included
some description of
how the insights you
have made thus far can
inform or guide your
future learning.
You have included a
limited description of
how the insights you
have made thus far
can inform or guide
your future learning.
You have included no
description of how the
insights you have made thus
far can inform or guide your
future learning.
Domain Being Assessed = Communication
The Outcome Your
Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
You are to use
appropriate
conventions to
effectively
communicate
meaning.
The communication
style you use is well
suited to the
assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
The communication
style you use is suited
to the assignment and
the audience, and
conveys meaning with
few distractions from
grammar, syntax and
spelling errors.
The communication
style you use is
somewhat suited to
the assignment and
the audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The communication style
you use is not suited to the
assignment and the
audience, and conveys
limited meaning and/or
evidences notable
distraction from grammar,
syntax and spelling errors.
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CULTURAL COMPETENCE MODULES 33
Cultural Competence: Post-Service Module
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CULTURAL COMPETENCE MODULES 34
Cultural Competence Post-Service Overview
Overview
Cultural competence is defined as (a) valuing diversity, (b) having the capacity to think
about your own culture and social identities, (c) being conscious of how people interact across
differences, (d) understanding historical and present-day challenges of the community and its
population, and (e) incorporating all of this knowledge into actual work (Cross et al., 1989).
The module focuses on Part (b) having the capacity to think about your own culture and social identities, (c) being conscious of how people interact across differences, and (e) incorporating this knowledge into actual work both in the work youve done this semester as well as the work you will do beyond this class. The Post-Service reflection is a chance for you to
reflect on your personal growth as a result of your service-learning. An emphasis will be placed
on how your understanding of cultural competence has evolved over the course of the semester
and how you have needed to adapt in order to work with others in your service-learning
experience. Cultural competence will be an important skill that will aid you in your personal and
professional relationships and will evolve and expand over time. This is an opportunity for you
to reflect on what you learned from this course and your service-learning experience and apply it
beyond this class.
Learning Objectives
1. The student will articulate how their personal understanding of cultural competence has changed as a result of the social justice issues raised through their service-learning
experience.
2. The student will describe how what theyve learned in the course has informed their service-learning experience.
3. The student will articulate how their service-learning experience will help them be more culturally competent in their future career.
4. The student will explain how their own identities affect their communication or ability to work with people with different backgrounds.
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CULTURAL COMPETENCE MODULES 35
Resources
Curricula Enhancement Module Series: Definitions of Cultural Competence
http://www.nccccurricula.info/culturalcompetence.html
Cultural Competence: Establishing a Knowledge Structure
http://www.businessweek.com/adsections/diversity/diversecompet.htm
Cultural Competence in the Workplace: Challenges and Solutions
http://www.leadingage.org/magazine/Feature.aspx?id=5524
National Institutes of Health: Cultural Competency
http://www.nih.gov/clearcommunication/culturalcompetency.htm
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CULTURAL COMPETENCE MODULES 36
Post-Service Prompts
Discussion Board Prompt
Discussion Post Instructions:
Now that your service experience has ended, reflect back on your experience and what
you have learned. What has been the biggest challenge that youve had to overcome in this experience as it pertains to cultural competence? What have you learned about yourself, your
social identities, and your beliefs? How can you apply what youve learned in your service-learning experience to your future course work or career?
What have you learned in the course that helped you in your service experience? What
did you learn as a result of your service-learning experience that enhanced your understanding of
course content? What would have been helpful to know prior to your service experience?
Response Instructions:
Respond to two other individuals posts. Were there similarities or differences in their posts that stuck out to you? What did your peers write that helped you reflect on your own
response? Be sure to raise any questions that came up in reading their posts or areas in which
your peers could reflect more.
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CULTURAL COMPETENCE MODULES 37
Post-service Reflection Rubric
Discussion Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
The Assessment of those Outcomes Evidenced in Your Work
EXCELLENT/VERY
GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY
What: You will
articulate what
youve learned about yourself,
your social
identities and
beliefs
throughout the
course and your
service learning
experience.
You have described what
youve learned about yourself, your social
identities in a com