CTS Long Distance Services

April 22, 2014Dan Davis

Agenda

Background

Objective

Milestones

User Impacts

Current Status

BackgroundLong Distance Services

SCAN is a CTS owned and operated long distance service in operation for over 30 years.

Provides service to 86,000 subscribers Over 350 locations Diverse customer base: State agencies, Cities, Counties,

Tribes

The long distance market has become increasingly competitive and it is no longer cost effective to operate our own long distance network.

Existing CTS long distance contract can be used to provide similar service at competitive market rates.

PROJECT OBJECTIVELong Distance Services

Convert SCAN long distance service to a commercial long distance provider by July 2014

Reduce long distance charges

Project Milestones Long Distance Conversion

Convert or Eliminate high cost circuits/services

Implement Expanded Free calling area on the Avaya PBX network – Estimated 80% of long distance is in State

Convert systems owned by non State agencies

Convert dedicated State agency owned systems (CTS, L&I, DOC, DSHS, DOT, ESD, DOR)

Convert Shared systems (CTS PBXs and Centrex offerings)

New Switched Long Distance (SLD) - User Impacts

What Changes

Dial Plan - Access Codes: Avaya PBX network: 9 + 10 digits + Auth number (if

prompted – constant tone) PBX makes routing decision. Century Link Centrex: 9+1+10 digits + Auth number Frontier Centrex (Free Domestic LD): 9+ 1+10 digits

Reduced Rates: Dedicated circuits: 3.5 cents per minute Switched circuits/Centrex: 4.9 cents per minute

What doesn’t change Authorization (SCAN) numbers: Numbers don’t change International service - controlled by Auth numbers Travelling Auth Numbers – no change Billing Statements - Minimal change

Current Status Completed

287 of 353 sites complete (81%) Implemented expanded Free Calling Area on Avaya PBX

Network – Currently includes 206, 253 & 425 Area Codes + Spokane, Vancouver, Olympia & Yakima.

In Process Complete conversion of Avaya PBX network – May 8 70 Centrex offerings - 25 complete 70 LTS PBXs (serving 148 locations) – 49 complete

Scheduled Completion – May 30, 2014

Long Distance Charges reduced by $2.2 Million to date

Questions/Discussion