CTS Communications Forum

CAOs

May 22, 2007

AGENDA

Welcome (Mike Schilling)

CTS communications update (Elaine Howell)

Low-voltage wiring policies (Janice Bundy)

CTS billing/rates for FY 2007-08 (Cecilia Kness)

The new Web service center (Sarah Gamble)

Q&A

WELCOME

Michael SchillingDirector

Communications Technology Services (CTS)mschilling@be.ucla.edu

(310) 825-5125

COMMUNICATIONS

Elaine HowellCoordinator

CTS Office of Communicationsoc@cts.ucla.edu (310) 825-4512

CIO AND CAO MEETINGS

In response to feedback from customer surveys, we’re implementing Communications Forums for CAOs (2x per year)

We’ll be posting all presentations on our Web site

Please let us know if there’s a topic you’d like addressed

LOW-VOLTAGE WIRING

Janice BundyAssociate Director

CTS Infrastructure and Project Servicesjbundy@cts.ucla.edu

310-206-8145

ISO 9001: QUALITY MANAGEMENT PROGRAM

Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements

DAILY DASHBOARD REPORT

CTS BILLING/RATES FOR FY 2007-08

Cecilia KnessAssociate Director

CTS Administrative Servicesckness@cts.ucla.edu

(310) 206-9050

FY 06/07 Key Rates

Technology Infrastructure Fee (TIF)FTE month

$ 39.00

Voice Access line month 17.60

Calling Usage

- Local (0 - 12 mile radius) minute call 0.010

- Zone Usage Measured (ZUM) (12 - 16 mile radius) minute call 0.015

- Intrastate ( > 16 mile radius within CA) minute call 0.035

- Interstate minute call 0.035

- International Wireline & Calling Card minute call Varies by country

- Domestic Calling Card minute call 0.100

Voice Mailbox mailbox month 6.00

Labor

- Voice Moves, Adds, Changes (Voice MAC) hour job 78.25

- Low-Voltage Wiring Installation hour job 53.00

Cable TV

- Campus (including Wilshire Center) connection month 12.50

- Hotel connection month 8.30

Product Description Billing Unit of Measure

Frequency FY 06/07 Approved Rate

CTS Web Bill – Login Screen

CTS Web Bill – Main Screen

CTS Web Bill – Selecting Department

etc…

CTS Web Bill - Selecting FAU

CTS Web Bill - Selecting Station/Circuit

CTS Web Bill - Selecting TIF

TIF FAU Mapping – Login Screen

TIF FAU Mapping – Main Screen

Add New TIF FAU Mapping

Remove TIF FAU Mapping

TIF FAU Mapping by Department

THE NEW WEB SERVICE CENTER

Sarah GambleAssistant ManagerCTS Client Services

sgamble@cts.ucla.edu (310) 825-3035

PHASE II CTS WEB CENTER:ORDER PROCESSING

Allow budgetary control through authorized access via a QDB or OASIS account using DACCS

Email CTS notification of receipt of order to authorized person placing order, order contact, and DACCS reviewer

Email notification of due date to order placer and contact

Email notification of completion to order placer and contact

PAN notification

The new CTS Web center will offer a variety of enhancements:

ORDER PROCESSING (2)

Expedite the order placing process by using a “shopping cart” approach to selecting CTS products and services

Gather more detailed information, allowing CTS personnel to expedite order processing and confirmation with customers

Give online customers access to track orders and check on status

More enhancements:

Thank you for attending

the CAO Communications Forum

QUESTIONS?