CTP Program Guide

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ConvergenceTechnologies Professional

(CTP) Training Partner

Program Guide


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Convergence Technologies Professional (CTP) Training Partner Program Guide 1

2002 ProsoftTraining All Rights Reserved. Version 1.

Table of ContentsIntroduction................................................................................................................................... 2

ProsoftTraining..................................................................................................................................... 2 Telecommunications Industry Association (TIA) ................................................................................. 3CTP Certification Advisory Council ....................................................................................................... 3

CTP Training Partners....................................................................................................................4CTP Authorized Training Provider (CTP ATP)......................................................................................... 4CTP Authorized Academic Partner (CTP AAP) ........................................................................................ 4CTP Training Partner benefits............................................................................................................... 5

Parties Responsibilities..................................................................................................................6ProsoftTraining responsibilities............................................................................................................. 6CTP Training Partner responsibilities.................................................................................................... 6 Trademarks, copyrights and logo usage ................................................................................................ 7

The Need for Convergence Certification ....................................................................................... 10CTP Audience............................................................................................................................... 11

Value of CTP certification ................................................................................................................... 11CTP Program Competencies .........................................................................................................11CTP Certification Exam................................................................................................................ 11

CTP Certification Agreement form....................................................................................................... 11Exam information .............................................................................................................................. 12Exam registration............................................................................................................................... 12Certification testing at CTP Training Partner site ................................................................................ 13CTP certificates .................................................................................................................................. 13CTP business card logos..................................................................................................................... 13Exam Retake Policy ............................................................................................................................ 13

Official CTP Classroom Courseware ..............................................................................................14Data Networking course outline.......................................................................................................... 14 Telephony Networking course outline ................................................................................................. 18Convergence Technology course outline.............................................................................................. 20

Official CTP E-Learning ................................................................................................................ 21Official CTP AssessPREP .............................................................................................................. 21Revisions and Updates ................................................................................................................. 22CTP Training Partner Sites........................................................................................................... 23Classroom Guidelines...................................................................................................................23

Classroom setup checklist.................................................................................................................. 23Hardware kits .................................................................................................................................... 24Computer hardware and software requirements ................................................................................. 25

CTP Instructor Qualifications....................................................................................................... 27Instructor Locator........................................................................................................................ 27Instructor Forum ......................................................................................................................... 27Study Materials and Hardware Kits............................................................................................... 28Exchange and Return Policy......................................................................................................... 28

Exchange policy for new version release ............................................................................................. 28Exchange policy ................................................................................................................................. 28Return policy...................................................................................................................................... 29Return Merchandise Authorization ..................................................................................................... 29


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2 Convergence Technologies Professional (CTP) Training Partner Program Guide


1CTP Training Partner

ProgramIntroduction

Note: This program guide is referenced in the CTP Schedule(s) to Authorized Partner Contract. The Terms

and Conditions contained in this document are part of these agreements.

Welcome to the Convergence Technologies Professional (CTP) Training Partner Program Guide (CTP Program

Guide). This guide includes an overview of the CTP Training Partner Program. If you have any questions

after reviewing this guide, contact the CTP Program team at [email protected].

ProsoftTraining is the CTP Training Partner Program manager and the developer of the Official CTP

Curriculum. The Telecommunications Industry Association (TIA) owns the CTP Certification Exam. TIA

convened the CTP Certification Advisory Council (CTP CAC), consisting of industry leaders, to define the

CTP exam objectives. ProsoftTraining was selected by TIA to be its partner in developing the CTP exam. As

a CTP Training Partner, your organization will have a competitive edge in offering this industry-common,

vendor-neutral training program to your students and CTP certification candidates.

ProsoftTraining

ProsoftTraining's experience in creating and managing vendor-

neutral industry-based certification programs led the

Telecommunications Industry Association (TIA) to commission

Prosoft to create TIA's CTP certification program.

After TIA's market analysis and member polling, TIA convened the CTP Certification Advisory Council

(CTP CAC). On behalf of the CTP CAC, Prosoft conducted the job task analysis (JTA) to identify objectives

and created test items. Prosoft has also been selected by TIA to develop the official curriculum for CTP.

Prosoft created the CIW information technologies (IT) certification program, which is the first successful

professional-level vendor-neutral certification. CIW has grown to become the seventh largest ITcertification program in a crowded field of more than 400 other IT certifications. Prosoft also owns the

TIA-sponsored Certified in Convergent Network Technologies (CCNT) certificate program.

It is Prosoft's experience-founded belief that effective market positioning and broad distribution are the

hallmarks of certification program success. Prosoft has built a 1,000-site academic and commercial

learning center channel with presence in most principal cities of the world to support certification

education. Prosoft's proprietary courseware architecture blends 21st century technology with proven best

practices for instruction. Prosoft provides Integrated Education Solutions (IES): comprehensive classroom


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packages that include state-of-the-art e-learning, instructor-led curriculum, Web-enhanced content, and

computer-based interactive assessments.

Prosoft (Nasdaq: POSO) offers content and certifications to help individuals develop and validate critical IT

workforce skills. Prosoft creates and distributes a complete library of classroom, e-learning and self-study

courseware. Prosoft distributes its content through its ComputerPREP division to individuals, schools,

colleges, commercial training centers and corporations around the world. For more information, visit

www.ProsoftTraining.com, www.ComputerPREP.com, www.CIWcertified.com, www.CTPcertified.comand

www.TelecomPREP.com.

Telecommunications Industry Association (TIA)

The Telecommunications Industry Association (TIA) is the leading trade association

serving the communications and information technology industry, with proven

strengths in market development, trade shows, domestic and international advocacy,

standards development and e-business enabling.

Through its market development activities, TIA is continuing efforts to meet the industry needs for skilled

professionals and industry standards. TIA has created an international standard for vendor-neutral

convergence technologies training by offering exams such as the Convergence Technologies Professional(CTP) certification program.

With so many vendor certifications for convergence products, the market needed a single point-of-entry

skills prerequisite for each of them. TIA helps manufacturers and channel partners save time and

resources by providing an established training and certification program.

By providing an established training and certification program, TIA helps:

To chart a career path for convergence technologies professionals.

To build customer confidence that their suppliers have requisite skill sets.

To enable manufacturers and network service providers (NSPs) to identify channel partners with the

skills to sell and support solutions.

To enable manufacturers and NSPs to conserve training dollars for use in product -specific training

rather than training to achieve basic competencies.

To provide participating companies with a means of differentiating themselves in the market.

Through its worldwide activities, TIA facilitates business development opportunities and a competitive

market environment. TIA provides a market-focused forum for its more than 1,100 member companies

that manufacture or supply the products and services used in global communications. TIA represents the

communications sector of the Electronic Industries Alliance (EIA). Visit TIA at www.tiaonline.org.

CTP Certification Advisory Council

The CTP Certification Advisory Council (CTP CAC) was convened to define and drive CTP objectives. TIAassembled the CTP CAC with major telecom and IT companies including Avaya, Cisco, First

Telecommunications, IBM, Inter-Tel, Mitel and Siemens. The mission of CTP CAC was to determine

objectives and general overview of CTP certification, define the target CTP candidates, define the CTP

exam competencies and questions, promote CTP exams within their organizations as well as to the

industry at large, and serve as an ongoing resource for TIA Education/Credentialing Committee activities.


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CTP Training Partners

The CTP Training Partner Program gives qualified training organizations an opportunity to offer

authorized CTP training for students and certification candidates worldwide. By participating in the CTP

Training Partner Program, you can expand your business and gain a competitive edge. CTP Training

Partners include CTP Authorized Training Providers (CTP ATPs) and CTP Authorized Academic Partners

(CTP AAPs). CTP Training Partners are select commercial learning centers, training organizations, andacademic institutions that have agreed to use only Official CTP Curriculum taught by qualified CTP

Instructors in a quality-training environment.

CTP Authorized Training Provider (CTP ATP)

Authorized Training Providers (ATPs) are commercial learning centers and training organizations that

provide training solutions such as instructor-led training and e-learning. A CTP ATP

may have more than one education site that would be covered under its Authorized

Partner Contract.

CTP Authorized Academic Partner (CTP AAP)

Authorized Academic Partners (AAPs) are qualified academic institutions.

Qualified United States academic institutionsIn order for an institution to become a CTP AAP in the United States, a national or

regional accrediting body must accredit higher-education institutions, whereas

secondary institutions must be state accredited.

United States regional accrediting bodies include the following:

Middle States Association of Colleges and Schools

New England Association of Schools and Colleges

North Central Association of Colleges and Schools

Northwest Association of Colleges and Schools

Southern Association of Colleges and Schools

Western Association of Schools and Colleges

United States National Accrediting Bodies include the following:

Accrediting Commission of Career Schools and Colleges of Technology

Accrediting Council for Independent Colleges and Schools

Commission of the Council on Occupational Education

Qualified international academic institutionsIn Canada, institutions must supply the appropriate provincial/territory registrations. International

institutions will be qualified with appropriate government registrations on a

case-by-case basis.


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CTP Training Partner benefits

CTP Training Partners can increase revenue by differentiating their training from that of other competitors

when adding the CTP program to their curriculum offerings. When CTP Training Partners offer the CTP

program, their students will be assured of acquiring the education, skills and hands-on experience they

need to increase their achievement level, reach their technical goals, and prepare them for product-

specific certification and training. The CTP Training Partner Program includes the following additional

benefits.

Recognition: CTP Training Partners will be recognized as the premier suppliers for CTP training and

courseware. Only CTP Training Partners have the authorization to position themselves as premier

suppliers through the use of the CTP Training Partner logos and marketing materials to emphasize

their credibility.

Preferred pricing: CTP Training Partners receive preferred pricing on the Official CTP Curriculum,

including student and instructor classroom guides, the required hardware kits, CTP AssessPREP

licenses, and E-learning.

Access to a private online partner community: CTP Training Partners have access to a wide range

of information and tools that will help them maximize success with the CTP program. These tools

include comprehensive sales training materials, up-to-date preparation materials for their CTP

instructors, marketing tools to support sales efforts, and much more. Access to the CTP Training

Partner community is at www.CTPcertified.com.

Referral opportunities: CTP Training Partners are eligible to receive customer leads and referrals

through the CTP Training Partner Program. Professionals and customer organizations can find out

about CTP Training Partners through the CTP Training Center Locator search engine at

www.CTPcertified.com.

CTP Training Partner Welcome Kit: Basic Welcome Kits will help establish the CTP Training Partner

as a premier supplier of Official CTP Curriculum. Welcome Kit marketing materials may include, but

are not limited to, CTP banners, CTP program posters, a CTP Training Partner wall plaque, CTP

window decals, CTP lapel pins and CTP pens. Basic Welcome Kits will include several of the

marketing materials items. A full set of the Welcome Kit marketing materials may be acquired

through request at [email protected]. These marketing materials will help promote theCTP program within the CTP Training Partners local training community.

Marketing programs: CTP Training Partners will have exclusive access to pre-designed marketing

and promotional campaigns including, but not limited to, brochures, logos, flyers, advertising

materials and handouts. Up-to-date marketing program materials can be accessed within the CTP

Training Partner community at www.CTPcertified.com.

Exclusive CTP Training Partner logo usage: CTP Training Partners have the right to use all CTP

logos for Web sites, marketing materials and other documentation. See the Trademark and Logo

Usage section in this Program Guide for details.

Program support: Professional staff members can answer questions or provide support worldwide at

[email protected].


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Parties Responsibilities

A number of mutual partnership responsibilities will maximize the benefit of the program for the CTP

Training Partner.Following is a list of key responsibilities for ProsoftTraining (the CTP Training PartnerProgram) and the CTP Training Partner.

ProsoftTraining responsibilities

The key responsibilities of ProsoftTraining in the CTP Training Partner Program are as follows:

Manage and ensure overall CTP program quality and integrity.

Manage the CTP program for TIA.

Review and recommend to TIA updates for the CTP certification test materials based on industry

changes.

Develop and refine the CTP Training Partner Program to meet ongoing convergence industry needs.

Develop and refine the CTP Training Partner Program to support the CTP certification objectives.

Authorize qualified CTP Training Partner applicants. Renew the authorization status of current CTP Training Partners.

Audit CTP Training Partners to ensure program compliance and customer satisfaction.

Develop and provide up-to-date CTP marketing materials.

Define qualifications for CTP Instructors.

CTP Training Partner responsibilities

The key responsibilities of CTP Training Partners in the CTP Training Partner Program are as follows:

Observe Official CTP Curriculum copyright guidelines. Official CTP Curriculum may not be copied,

modified, reproduced or translated. Observe Official CTP Curriculum anti-piracy guidelines. CTP Training Partner agrees not to engage in

the manufacture, use, distribution, supply, marketing or promotion of any counterfeit, pirated, or

illegal software, student kits or other courseware materials, either directly or indirectly.

Teach only authorized courses. Non-official curriculum may not be substituted in any manner

whatsoever. CTP Training Partner may supplement the Official CTP Curriculum as long as the Official

CTP Curriculum is taught in its entirety.

CTP Training Partner may not distribute, offer, sell, or in any manner whatsoever provide any training

course or materials that competes directly or indirectly with the Official CTP Curriculum as

preparation for the CTP certification exam.

Promote the CTP program, ProsoftTraining and the Telecommunications Industry Association (TIA) in

a positive manner.

CTP classes offered to the general public must be advertised and published indicating the use of

Official CTP Curriculum.

Maintain the necessary information and documentation needed for ProsoftTraining to perform an

audit on the performance level of the CTP Partner including staff, CTP Instructors, facilities, records

and equipment.


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Student satisfactionA CTP Training Partner has agreed to the preceding responsibilities, and understands that high student

satisfaction is a condition of continued authorization by Prosoft. Suggested guidelines include the

following:

Maintain quality-control procedures. To ensure a positive learning experience for all CTP students,

your organization is required to maintain center-specific quality control procedures. Use only Official CTP Curriculum to deliver instructor-led courses.

Teach each CTP course in its entirety.

Provide each student with a new (unused) copy of an Official CTP Student Guide. All student guides

are licensed for single-user use only.

Teach all CTP courses using only qualified CTP Instructors.

Maintain a maximum class size of 16 students per instructor.

Maintain a 1:1 computer-student ratio for all instructor-led training classes.

Distribute and collect student evaluations. Student evaluations must be kept for at least one year.

Issue course completion certificates to every student at the end of the course.

Maintain minimum hardware and software requirements as noted in the Facility Setup section.

Trademarks, copyrights and logo usage

Following are the appropriate trademarks and logos:

Prosoft is a trademark of ProsoftTraining, Inc.

AssessPREP is a trademark of ProsoftTraining, Inc.

ComputerPREP is a trademark of ComputerPREP, Inc.

ProsoftTraining, Inc. wholly owns ComputerPREP, Inc.

TIA is a trademark of the Telecommunications Industry Association.

Convergence Technologies Professional (CTP) is a trademark of the Telecommunications Industry

Association.

All the Official CTP Instructor and Student Guides are copyright-protected and all rights are reserved

by ProsoftTraining.

The Official CTP AssessPREP is copyright-protected and all rights are reserved by ComputerPREP.

The CTP Certification Exam is copyright-protected and all rights are reserved by the

Telecommunications Industry Association.


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Guidelines Use: Notwithstanding anything to the contrary, the CTP Training Partner may not use ProsoftTraining

and TIAs name, logo, trademarks, insignia or symbols (collectively, the "Marks") in connection with

any marketing or promotional efforts unless the materials related to such use (whether in printed,

recorded, electronic, filmed or videotaped form) have been delivered to Prosoft at least 10 business

days before the public distribution of such materials and Prosoft has not reasonably objected to such

materials based on context, style, appearance, composition, timing or media.

Acknowledgment Of Marks: CTP Training Partners must properly acknowledge the ownership of the

Marks. CTP Training Partners shall not conduct business under any of the Marks or derivatives or

variations thereof, and shall not directly or indirectly hold themselves out as having any relation to

ProsoftTraining and TIA or Prosofts CTP Training Partners, other than as a "CTP Authorized Training

Provider" or "CTP Authorized Academic Partner." No Endorsement Of Non-Prosoft Products: The Marks are not to be used by CTP Training Partners

in any way to imply endorsement of non-Prosoft Materials.

No Rights In Marks: Nothing in the Authorized Partner Contract, Schedule(s) to Authorized Partner

Contract, CTP Program Guide or any transaction, representation or agreement can or will create in

the CTP Training Partner any rights in the Marks.

No Reproduction Of Materials: All Prosoft Materials are copyright-protected and may not bereproduced, copied, or provided in any manner other than approved distribution under the

Authorized Partner Contract, Schedule(s) to Authorized Partner Contract or CTP Program Guide. No Repurposing Of Material: The CTP Training Partner is not permitted to repurpose or in any

manner alter or change the Prosoft Materials in any way, including but not limited to online

presentations.

No Removal Of Marks: The CTP Training Partner may not remove any notice of copyright, trade

name, trademark or any other proprietary notice from any materials provided to the CTP Training

Partner hereunder, and shall reproduce all such notices on all manuals, promotional materials and

other documents where the placement of such notices is necessary or desirable in order to protect

ProsoftTraining and TIAs rights.

Recognition Of Marks:The CTP Training Partner recognizes ProsoftTraining and TIAs ownershipand title to the Marks and agrees that it will do nothing inconsistent with or adverse to such

ownership, and that all goodwill associated with the use of the licensed Marks will inure to the benefit

of ProsoftTraining and TIA. The CTP Training Partner recognizes the goodwill associated with the

Marks and acknowledges that such goodwill belongs to ProsoftTraining and TIA. CTP Training Partner

will not contest the Marks, trade names, copyrights, or other intellectual property rights, or do

anything that would jeopardize or diminish their value or the ProsoftTraining and TIAs rights thereto.

The CTP Training Partner shall not apply for registration of any Marks or any mark which could be

considered similar thereto, or the Marks, or any marks or names that, in the opinion of

ProsoftTraining or TIA, are confusingly similar to or that incorporate the Marks or names. Upon

termination of the Authorized Partner Contract or Schedule(s) to Authorized Partner Contract for any

reason, CTP Training Partner agrees to cease all display, advertising, and use of the Marks.

Corporate Name: Unless otherwise approved by Prosoft in writing, the CTP Training Partner mustuse its business name (as specified in the Authorized Partner Contract) and must clearly indicate that

it is acting in the capacity of a currently authorized CTP Training Partner when advertising Official

CTP Curriculum.


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Logo Usage Guidelines Correct Usage: The CTP logo should be used as the version shown as one of the following versions:

Size Requirements: The CTP logo should be no smaller than .625 inches (16mm) (45pts). The CTP

logo size can be increased as long as the proportions remain intact and the required clear space is

observed.

Color Usage: The two-color version is preferred but the all-black versions are also correct,. The logo

colors are: Red (PANTONE 1805) and black.

o Full Color: The full-color logo is primarily BLACK with a RED swerved line around the

CTP letters. This style is the preferred representation and color scheme for the CTP logo.

o One Color: A black-and-white version of the CTP logo is available on white or solid-

colored backgrounds. The CTP logo should always remain black and should not be

reversed to a white logo.


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2CTP Certification ProgramA new set of skills is required to sell, install and support convergence technologies. IT professionals who

sell, install, support and service the new communications server applications need new skills to stay

competitive. TIA's Convergence Technologies Professional (CTP) certification was created to validate the

industry-required skills necessary to fill in-demand convergence job roles. The CTP certification exam

validates core knowledge of convergence industry standards and protocols, infrastructure, signaling, basic

telephony, Voice over IP (VoIP), topology convergence, and the skills required to perform jobs related tothese technologies. The CTP credential is attained by passing a high-stakes, computer-based proctored

exam consisting of 65 questions.

The CTP certification assists those who want to remain current or advance their

career in the voice, data or convergence industries, including channel partner sales

professionals, technical representatives, advanced technical engineers, and

application sales engineers.

The Need for Convergence Certification

The convergence of three technologies voice, video and data into a

single network is a major development in computer and communications

technology. Companies need complete solutions and there is a shortage of

personnel qualified to sell and support convergence products.

Manufacturers and their channel partners all need a way to educate their

employees and customers about convergence technologies. Industry-

common skills and applications of convergence technologies are vital to the

success of sales professionals and support technicians. They need to know

vendor-specific equipment and applications, as well as how these

applications work with other software and equipment available in the

marketplace. That is why vendor-neutral training and certification such as

CTP is an essential foundation for vendor-specific training.

Supporting the enterprise customer is one of the goals to achieving success in the communications

industry. An educated industry from the manufacturer to the network service provider to the channelpartner furthers the goal. In an effort to help the industry attain the goal, TIA offers several vendor-

neutral convergence technologies credentialing programs for all segments of the telecommunications

industry to validate the industry-common terms and skills needed to apply and implement convergence

solutions. CTP and Certified in Convergent Network Technologies (CCNT) fill the industry's need to

conserve valuable training resources by offering industry-standards credentialing programs to reduce

redundant training.


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CTP Audience

The target audience for CTP certification is anyone interested in pursuing or advancing an information or

communications technology career. CTP provides the skills and knowledge to prepare individuals for

specific job roles within the convergence technologies industry. CTP prepares individuals for the following

job roles:

Technical sales and technical representatives

Enterprise IT professionals that support voice and data applications

Implementation and application sales professionals

Sales engineers

Value of CTP certification

Obtaining an industry-recognized certification validates an individual's competence in a set of skills or a

job role. Certification enhances an individual's career by demonstrating to employers and customers one's

readiness to perform required job skills.

TIA's CTP certification is a unique credential that helps to address the current shortage of professionalsskilled in convergence technologies, by ensuring that individuals are proficient in the industry-established

skills necessary for meeting industry needs. Individuals can pursue important new job opportunities and

companies can differentiate themselves to customers by using only certified personnel to sell, install and

support convergence technologies solutions.

CTP Program Competencies

Following are the CTP program competencies:

Implement products and services in accordance with industry standards.

Confirm compliance with current industry standards.

Verify interoperability.

Individuals who complete the CTP exam and become CTP certified will have demonstrated core

competency in data networking, telephony networking and convergence technology.

CTP Certification Exam

The CTP certification validates that an individual has the core knowledge and skills required by

equipment manufacturers, their channel partners, and end users to sell and service convergence

technologies. CTP shortens the path to vendor-specific certifications. For individuals, CTP certification is a

gateway to sales and service careers in the convergence industry. For companies, CTP certification is a

gateway to lower training costs and a convergence capable workforce.

CTP Certification Agreement form

All CTP exam candidates should complete and submit the CTP Certification Agreement form before taking

the CTP exam. Candidates will need to sign this form before their CTP certificate can be processed. The

CTP Certification Agreement is located at www.CTPcertified.com.


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Exam information

The CTP exam candidate is responsible for achieving a passing score on the CTP exam. CTP exam items

are based on CTP exam objectives. All deliveries of the CTP exam will be subject to the following:

Each delivery of the exam includes a random selection of 65 CTP exam items and six survey

questions at the end of the exam.

The examination period is 75 minutes.

To achieve a passing score on the TT0-101 CTP exam, candidates must:

Correctly answer at least 48 of the 65 exam items.

Exam items offer three to four solutions or options. Exam candidates must select the one best solution for

each item.

After completing the CTP exam, candidates will receive a score report from the Prometric testing center.

Candidates who pass the CTP exam are CTP certified by TIA and will receive a CTP certification.

The fee for a CTP exam in the United States and Canada is U.S. $125. The exam fee is approximately U.S.

$125 outside the United States, depending on currency exchange rates. Please contact your local

authorized Prometric testing center to determine the exact pricing in your local currency.

Exam registration

The CTP exam is available worldwide through Prometric testing centers. CTP exam candidates must

complete a registration process with Prometric, schedule an exam appointment, and arrange to pay the

candidate fee.

Candidates can register for CTP exams online with Prometric at www.2test.com.

At the WELCOME page:

1. Select Your Area of Study

Choose "Information Technology (IT)."

2. Select Your Region

Choose your country and state (if applicable).

At the LOGIN page:

Create A New Account, then return to this page, or

Enter your user name and password (PIN).

At the CLIENT SELECTION page:

Choose "Telecommunications Industry Association (TIA)."

CTP candidates in the United States and Canada may register by telephone by calling Prometric CTPexam registration at (800) 380-EXAM (3926). To register by telephone outside the United States, please

consult the Prometric Web site at www.prometric.com for a list of registration phone numbers and

Authorized Prometric Testing Centers.


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Certification testing at CTP Training Partner site

Providing certification-testing services to your students is a value-added service that many training

organizations offer. If your organization is currently not a testing center for either of the vendors

mentioned previously, you can apply to become one by contacting Prometric at www.prometric.com.

CTP certificates

After candidates have passed the test required for TIAs CTP certification, they will receive the TIA-issued

CTP certificate by first-class mail in approximately eight weeks.

CTP business card logos

CTP certificate holders will receive access to the CTP logo for use on their business cards in

their welcome packet along with their CTP certificate.

Exam Retake Policy

The following CTP Exam Retake Policy outlines the conditions under which a candidate may retake a CTPexam. A waiting period between retakes of a single certification exam maintains the security of the exam

and strengthens the value of the CTP certification. Each CTP exam is defined by a unique exam ID (e.g.,

TT0-101). A retake is any subsequent sitting of an exam with the same CTP exam ID by the same

candidate at any authorized testing center.

If a candidate passes a CTP exam, the candidate will not be allowed to retake that CTP exam. If the CTP

exam objectives change, the exam ID changes to reflect the new exam version. Candidates who have

passed an exam may sit a newer version of the exam that may have the same title but a different ID

number. If a candidate fails the CTP exam on his or her first attempt, a 24-hour waiting period is required

between the first and second sittings of the CTP exam. Candidates are required to wait for a period of no

fewer than thirty (30) calendar days from the date of the previous sitting before any third or subsequent

sitting of the same CTP exam. The beta version of any CTP exam may be taken only once by a candidate,

and will be graded as pass or fail.

Exams administered in any ways that do not comply with the CTP Exam Retake Policy shall be considered

invalid and ineligible for a refund.

In the event that a candidate has violated this Exam Retake Policy, the candidate may be deemed

ineligible to register for or schedule any CTP exam for a minimum period of twelve (12) months from the

date of such determination.

In addition, any candidate determined to have violated the CTP Exam Retake Policy may be subject to any

or all of the following:

Denial of a specific CTP certification for a period of twelve (12) months from the date of such

determination

Revocation of a specific CTP certification, if such certification had been previously granted to the

candidate

Revocation of all CTP certifications previously granted to the candidate

Ineligibility to receive any CTP certification for a minimum of twelve (12) months from the date of such

determination

Any other appropriate actions, including legal remedies, deemed necessary or appropriate to enforce

the CTP Exam Retake Policy


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3Official CTP CurriculumTIA has partnered with ProsoftTraining to develop Official CTP Curriculum. Official CTP courses will be

available in the following formats:

Classroom courseware (instructor-led training)

E-learning (not yet available)

Blended (not yet available)

Official CTP Curriculum will also include additional training tools:

CTP AssessPREP

Official CTP Classroom Courseware

The Official Convergence Technologies Professional (CTP) Curriculum developed by ProsoftTraining and

distributed by ComputerPREP provides skills training and assessment for the objectives covered in the

CTP exam. Students set up, maintain and troubleshoot a data network, a telephony network and a Voice

over IP (VoIP) network during the course. The courseware contains 30+ hours of instructor-led training

(ILT): one week in a learning center/corporate environment or one quarter/semester in an academic

environment. It includes both instructor and student guides.

This document lists information for each new course in the Official CTP

Classroom Courseware. The series consists of three courses:

Data Networking (12 hours)

Telephony Networking (12 hours)

Convergence Technologies (6 hours)

Data Networking course outline

The CTP Data Networking course is 12 hours of classroom instruction over two days. Data Networking is

designed to teach the student the fundamentals of networking. Through hands-on training, the student

will learn the vendor-neutral networking skills and concepts required for entry-level professionals seeking

employment in the information technology or telecommunications industry. This course will also help to

prepare the student for the Telecommunications Industry Association (TIA) CTP exam.

PrerequisitesNo prior networking experience is required. However, students should be familiar with the Microsoft

Windows operating system prior to taking this course.


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Lesson 1: Introduction to Data Networking Networks Defined

Networking Evolution

Client/Server Model

Web-Based Networking

Networking Categories

Network Topologies

Network Operating Systems

Novell NetWare

Microsoft Windows NT and Windows 2000

UNIX

Activity 1-1: Identifying topologies

Optional Lab 1-1: Reviewing network operating systems

Lesson 2: Networking Protocols The Need for Protocols

OSI Reference Model

Packets

OSI/RM Protocol Examples

Major Networking Protocols

TCP/IP

IPX/SPX

NetBEUI

AppleTalk

Data Link Control (DLC)

Systems Network Architecture (SNA)

Choosing and Combining Protocols

Lab 2-1: Binding and configuring TCP/IP

Activity 2-1: Selecting protocols

Optional Lab 2-1: Supporting multiple protocols

Lesson 3: LANs and WANs Basics of LANs and WANs

Local Area Networks (LANs)

Wide Area Networks (WANs)

Network Access Points (NAPs)


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Common Network Components

Common Peripheral Ports

Transmission Media

Transmission Types

IEEE LAN Standards

Additional LAN Standards

WAN Standards

T-Carrier System

E-Carrier System

SONET/SDH

Activity 3-1: Understanding crossover cables

Activity 3-2: Identifying, documenting and diagramming network devices

Activity 3-3: Identifying and documenting your LAN

Activity 3-4: Identifying and documenting your WAN (if applicable)

Optional Lab 3-1: Wiring an RJ-45 cable

Optional Lab 3-2: Implementing a network

Lesson 4: TCP/IP Suite and Internet Addressing Introduction to TCP/IP

Internet Architecture

Requests for Comments (RFCs)

Internet Protocols

Demultiplexing

Introduction to Routing

Routing Protocols

Port Numbers

Internet Addressing

Internet Address Classes

IP Addressing Rules

Reserved IP Addressing Subnetworks

Custom Subnet Masks

IP Address Conservation

Normal TCP/IP Desktop Configurations

Internet Protocol Version 6 (IPv6)


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Lab 4-1: Converting Internet addressesdecimal and binary values

Lab 4-2: Determining default subnet masks

Lab 4-3: Determining subnet masks and address ranges

Lab 4-4: Determining network address ranges, subnet masks and CIDR notation

Lab 4-5: Configuring TCP/IP properties

Activity 4-1: Reviewing TCP/IP protocols

Activity 4-2: Determining classes and valid IP addresses

Activity 4-3: Using the ANDing process

Optional Lab 4-1: Determining a local or remote destination node

Optional Lab 4-2: Configuring advanced TCP/IP properties

Lesson 5: TCP/IP Troubleshooting Overview of TCP/IP Troubleshooting Tools

Useful Network Files

Internet Control Message Protocol (ICMP)

General Network Commands

Name and Address Commands

Network Analyzers

Lab 5-1: Locating and viewing TCP/IP information in the protocol and services files

Lab 5-2: Using ping

Lab 5-3: Using tracert

Lab 5-4: Identifying IP configuration and hardware address information

Lab 5-5: Viewing the ARP cache

Lab 5-6: Using nbtstat

Activity 5-1: Exploring TCP/IP utilities

Optional Lab 5-1: Comparing TCP/IP utilities

Glossary

Index

Supplemental CD-ROM


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Telephony Networking course outline

The CTP Telephony Networking course is 12 hours of classroom instruction over two days. Telephony

Networking is designed to teach the student how to install and troubleshoot analog and digital phone

lines in home and Private Branch eXchange (PBX) installations by providing detailed coverage of

telephony standards and best practices. The student will learn about basic telephony concepts, including

ground- and loop-start trunks, common telephony standards, PBX elements, tip and ring to class 5

switches, and how voice and data are routed across the global public service telephone network.

The student will learn about key infrastructure issues, including how equipment must be properly tested

and placed. The course also focuses on specific troubleshooting techniques using common tools,

including a digital multimeter, a tone and probe kit, a telephone line test set (i.e., butt set), and other

tools that allow you to wire analog and digital lines. Finally, the student will learn about analog and

digital signaling, including analog and digital E&M, and ground- and loop-start methods. This course also

helps to prepare the student for the Telecommunications Industry Association (TIA) CTP exam.

PrerequisitesStudents must have completed the CTP Data Networking course, or be able to demonstrate equivalent

networking knowledge prior to taking this course.

Lesson 1: Telephony Essentials Telephony Basics

The Central Office

Cabling and Wiring

Call-Processing Steps

Lab 1-1: Investigating a local telephone connection (instructor-led)

Activity 1-1: Converting carrier speeds

Activity 1-2: Understanding timing concepts

Activity 1-3: Understanding essential telephony terms and concepts

Optional Lab 1-1: Viewing telco equipment

Lesson 2: Investigating the Local Loop Inside the Demarcation Point

Getting to the Local Loop

Customers Inside Wire

Tip and Ring

On-Hook and Off-Hook Voltages

Phone Jacks

Lab 2-1: Creating a telephone cable (instructor-led)

Activity 2-1: Understanding local loop terminology

Optional Lab 2-1: Generating and viewing DTMF tones

Optional Lab 2-2: Studying a phone jack (instructor-led)


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Lesson 3: Infrastructure Issues and Standards Common Telephony Issues

The Network Equipment Building System

Additional Standards Bodies

Proper Cabling Procedures

Securing Equipment

Activity 3-1: Understanding crossover cables

Activity 3-2: Understanding safety procedures

Optional Lab 3-1: Wiring an RJ-45

Lesson 4: Troubleshooting Troubleshooting Terms

Troubleshooting Tools

Troubleshooting Analog Lines

Troubleshooting Digital Lines

Lab 4-1: Checking local loop voltage

Activity 4-1: Choosing the correct testing tools

Optional Lab 4-1: Using a butt set on an analog line

Optional Lab 4-2: Using a tone and probe kit

Optional Lab 4-3: Using a line tester

Lesson 5: Analog and Digital Signaling Signaling Categories

In-Band and Out-of-Band Signaling

Analog Signaling

Digital Signaling

Signaling System Seven

Connecting to the PBX

Computer Telephone Integration

CTI and Telephony Power Issues

Activity 5-1: Understanding E&M signaling

Activity 5-2: Understanding analog loop and ground start trunk signaling

Activity 5-3: Understanding T1 and ISDN lines

Activity 5-4: Reviewing digital signaling concepts

Activity 5-5: CTI terms and issues

Optional Lab 5-1: Investigating PBX connections (instructor-led)


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Glossary

Index

Supplemental CD-ROM

Convergence Technology course outline

The CTP Convergence Technologies course is six hours of classroom instruction over one day.

Convergence Technologies is designed to teach the student the fundamental concepts, standards and

practices that combine telephony and data networks into convergence networks. Topics include industry

standards and protocols, Voice over Internet Protocol (VoIP), and network convergence. This course will

cover the vendor-independent networking skills and concepts required for entry-level professionals

seeking employment in the information technology or telecommunications industry. It will also help to

prepare the student for the Telecommunications Industry Association (TIA) CTP exam.

PrerequisitesStudents must have completed the CTP Data Networking and Telephony Networking courses, or be able to

demonstrate equivalent networking knowledge prior to taking this course.

Lesson 1: Convergence Industry Standards and Protocols Defining Convergence

Governing Organizations in Convergence Technologies

Institute of Electrical and Electronics Engineers (IEEE)

International Telecommunication Union (ITU)

Internet Engineering Task Force (IETF)

Electronic Industries Alliance (EIA)

Telecommunications Industry Association (TIA)

American National Standards Institute (ANSI)

Telcordia (formerly Bellcore)

Activity 1-1: Diagramming the convergence technology governing organizations

Optional Lab 1-1: Researching convergence technology protocols

Lesson 2: Voice-Over-IP Convergence Introduction to VoIP

VoIP Dependencies

Quality of Service (QoS) Issues

QoS Technologies

Compressing Voice

Transmission Media

VoIP Software

Lab 2-1: Configuring Windows NetMeeting for VoIP transmissions


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Lab 2-2: Conducting a VoIP call using NetMeeting

Activity 2-1: Recommending voice-compression methods

Optional Lab 2-1: Capturing voice packets using AppDancer

Lesson 3: Network Convergence Introduction to Network Convergence

Circuit-based vs. Convergence Calling

Convergence Signaling Protocols

H-Series Protocols

Session Initiation Protocol (SIP)

Media Gateway Control Protocol (MGCP)

Network Call Signaling (NCS)

Gatekeepers and Gateways

Activity 3-1: Recommending appropriate network technologies

Activity 3-2: Designing a VoIP network

Glossary

Index

Supplemental CD-ROM

Official CTP E-Learning

The Official CTP E-Learning series will be available in 2003.

Official CTP AssessPREP

AssessPREP, the Official CTP assessment training tool, is a computer-based assessment

tool designed to measure a learners proficiency on a given topic or application. CTP

AssessPREP contains more than 400 questions and can be used to:

Pre-assess aptitudes, then tailor courses accordingly.

Prepare for certification exams.

Instantly evaluate course knowledge.

Review materials in testing or study environments.

Instructors can instantly evaluate the level of knowledge gained from ComputerPREPs innovative

Integrated Education Solutions. Whether a student is using instructor-led training materials or e-

learning, AssessPREP provides an additional method of review and assessment to enhance the learning

experience. AssessPREP can also be used as a pre-assessment tool to help instructors evaluate their

students aptitudes and tailor courses to their needs.

Innovative features include:


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Multiple study modes for adaptive learning.

Personalized study plans and progress reports.

Study questions and reference tools.

Simulations of actual testing environments.

Alignment and references back to the official CTP instructor-led courseware.

The AssessPREP Instructor Server allows instructors to configure, launch and monitor tests for an entire

classroom. Features include:

Synchronized testing (with random or non-random questions).

Control of test duration, number of questions, and testing mode.

Instant viewing of results that can be printed or saved to a file.

The ability to evaluate students aptitudes and tailor courses to their needs.

Questions mapping to exam objectives and Official CTP Curriculum.

Provides students familiarity with the actual testing environment.

Revisions and Updates

ProsoftTraining updates and releases the Official CTP Curriculum several times each year. Each CTP

course is reviewed and evaluated during revision cycles to determine whether a revision is necessary, and

to what extent, based on the following factors.

New technologies

Software version updates

New industry standards

Outdated references

Errata (updates between major revisions)

Between revisions, feedback is collected from CTP Training Partners, end users and instructors. This

feedback is reviewed, and any update information is posted in the form of errata in the CTP Training

Partner community area at www.CTPcertified.com.

Blueprints and outlines for all upcoming new and revised CTP courses are posted at least 60 days before

the courses release date in the CTP Training Partner community are a at www.CTPcertified.com.

Updated Instructor Guides/Classroom Setup Guides prepare instructors to teach the CTP courses, and

are available for download from the CTP Training Partner community www.CTPcertified.comon the date

new or revised courses are released. Current Instructor Guides/Classroom Setup Guides are always

available on the site.

Older versions of revised courseware are available for three months after the latest version has been

released. However, we recommend that you purchase the new version as soon as it is available.


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4Facility SetupTo provide a quality-training environment for students and instructors, CTP Training Partners are

expected to maintain minimum facility and equipment requirements.

CTP Training Partner Sites

CTP Training Partners may provide authorized CTP courses at any of the sites listed in the CTP

Schedule(s) to Authorized Partner Contract. Please contact [email protected] to inquire about

adding more authorized sites. If any of the CTP Training Partners site physical locations is expected to

change or relocate please contact [email protected] to amend the CTP Schedule(s) to

Authorized Partner Contract.

For U.S. CTP Partners, CTP classes must be held in rooms with adequate ventilation, lighting and

furniture in compliance with the Americans with Disabilities Act and other applicable federal or state

guidelines.

Classroom Guidelines

In an effort to meet and exceed student satisfaction, CTP Training Partners are expected to maintainminimum classroom, computer hardware, and software standards.

Classroom setup checklist

The following is a checklist CTP Training Partners can use to confirm minimum classroom setup

standards.

For each student with a maximum 16 students:

Official CTP Student Guide

Computer

Student Evaluation Form

Course Completion Certificate


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Minimum of six Student Hardware Kits, if students are not required to purchase their own Student

Hardware Kit

Official CTP AssessPREP license for class size (optional assessment tool)

For instructor:

Official CTP Instructor Guide

Instructor Hardware Kit

Computer

Hardware kits

Student and Instructor hardware kits, or the equivalence, is necessary for the CTP courses. Students set

up, maintain and troubleshoot a data network, a telephony network and a Voice over IP (VoIP) network

during the courses.

Student hardware kit components Crimper

Digital multimeter

Category 3 station wire spool 3 feet

Category 5 plenum cabling 3 feet

RJ-11 connectors 10 units


Instructor hardware kit components Lineman's test handset (butt set)

Tone and probe set

Line tester

Crimper

Digital multimeter

Category 3 station wire spool 100 feet

Category 5 plenum cabling 100 feet

RJ-11 wall jack




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Computer hardware and software requirements

The instructor and each student computer need to be configured with the following minimum

requirements.

Hardware specifications Greater than or equal to the following

Processor Intel Pentium II (or equivalent) personalcomputer with processor speed greaterthan or equal to 300 MHz

L2 cache 256 KB

Hard disk 8-GB hard drive

RAM At least 128 MB

CD-ROM 32X

Network interface card (NIC) 10BaseT or 100BaseTX (10 or 100 Mbps)

Sound card/speakers Required for all systems.

Headphones Optional

Video adapter At least 4 MB

Monitor 15-inch monitor

Network hubs Two 10-port 10BaseT or 100BaseTX(10 or 100 Mbps) hubs

Router Multi-homed system with three NICs(Windows 2000/NT 4.0 server)

Data NetworkingIncluded in Student and Instructor Hardware Kits:

Crimper for RJ-11 and RJ-45 connectors

Category 5 plenum cabling: enough for three (3) feet of wire for each student

RJ-45 connectors for each student 10 units

Telephony NetworkingIncluded in Instructor Hardware Kit:

Linemans test handset (butt set)

Tone and probe set

Line tester for RJ-45 and RJ-11 connectors


Digital multimeter

Category 3 station wire spool (to be used to conduct wire bundle tests using the tone and probe set)

RJ-11 connectors: 10 units

RJ-45 connectors: 10 units

A standard RJ-11 wall jack


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Included in Student Hardware Kit:


Digital multimeter

Category 3 station wire spool: enough for 3 feet of wire for each student to be used in creating a

telephone patch cable using RJ-11 connectors

Category 5 plenum cabling: enough for 3 feet of wire for each student

RJ-11 connectors: 10 for each student

RJ-45 connectors: 10 for each student

Additional Hardware and Software Components:

A working analog telephone line for conducting connectivity tests and analyzing concepts such as tip

and ring

Punchdown tool, with 66 and 110 blade connectors (optional)

Convergence TechnologiesAdditional Hardware and Software Components:

Microphone

AppDancer Networks and AppDancer/FA tool (optional lab only)


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5CTP InstructorsIn an effort to ensure CTP Certification Program integrity, CTP Training Partners are required to use only

qualified CTP Instructors. CTP Training Partners will have access to any courseware erratas, blueprints

and outlines for all upcoming revisions within the CTP Training Partner area at www.CTPcertified.com.

These documents along with the current version of the Instructor Guides can be provided to the CTP

Training Partners CTP Instructor.

CTP Instructor Qualifications

It is the CTP Training Partners responsibility to qualify any instructors teaching any of the CTP courses.

A qualified CTP Instructor must be a CTP certificate holder in good standing with TIA, possess experience

in technical teaching and hold one or more of the following certification teaching credentials:

CIW Certified Instructor (CIW CI)

Certified Technical Trainer (CTT+)

Microsoft (MCT)

Novell (CNI)

Lotus

Santa Cruz Operations

Cisco Systems

Sun Microsystems

Instructor Locator

CTP Training Partners may use the CTP Instructor Locator at www.CTPcertified.comas a resource for CTP

Instructors. The CTP Training Partner will still be responsible for verifying the instructors qualifications

to teach a CTP course.

Instructor Forum

CTP Instructors will have the opportunity to participate in the CTP Instructor Discussion Forum. CTP

Instructors will be able to post online questions to the Official CTP Curriculum developers. Prosofts team

of developers will research and post responses. All questions and responses will be viewable by all CTP

Instructors participating. The forum may also be used to discuss and debate technical issues about the

convergence industry and classroom issues.


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6Order Materials

Study Materials and Hardware Kits

To ensure the proper preferred pricing, CTP Training Partners can place an order using several methods

as follows:

Call ComputerPREP Customer Service at (800) 228-1027, option 1

Fax order to (602) 225-9144

Send order by e-mail to [email protected]

Please include your ComputerPREP customer number on all orders.

Exchange and Return Policy

Exchange policy for new version release

CTP Training Partners may exchange the previous version of the Official CTP Curriculum for the current

version. No restocking fee will be charged. The CTP Training Partner will be issued an invoice for theamount of the shipped courseware plus shipping and handling at the time the new version of the

courseware is shipped. A credit memo will be issued for the amount of the exchange courseware when the

previous version of the courseware is received by Prosoft and the credit memo will be applied toward the

account balance of the CTP Training Partner. Return Merchandise Authorization procedures must be

followed to receive a credit memo for the exchanged courseware.

Exchange policy

If the CTP Training Partner receives defective product or a shipment that is incorrect, the Official CTP

Curriculum will be exchanged. No restocking fee will be charged. The CTP Training Partner will be issued

an invoice for the amount of the shipment courseware at the time the replacement courseware is shipped.

A credit memo will be issued for the amount of the exchanged courseware when the defective or incorrect

shipment of the courseware is received by Prosoft and the credit memo will be applied toward the account

balance of the CTP Training Partner. A Return Merchandise Authorization (RMA) number and call tag can

be obtained by contacting ComputerPREP Customer Service at (800) 228-1027, option 1, or by sending an

e-mail request to [email protected].


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Return policy

CTP Training Partners may return the current version up to the previous two versions of the Official CTP

Curriculum. A 15 percent restocking fee will be applied and the remaining balance due to the CTP

Training Partner will be in the form of a credit memo. The credit memo will be valid for 90 days from the

date of issue. Return Merchandise Authorization procedures must be followed to receive a credit memo for

the returned courseware.

Return Merchandise Authorization

A Return Merchandise Authorization (RMA) number can be obtained by contacting ComputerPREP

Customer Service at (800) 228-1027, option 1, or by sending an e-mail request to

[email protected]. All exchanges and returns must be mailed to:

ComputerPREP

RMA #

410 North 44th Street, Suite 600

Phoenix, AZ 85008

Clearly marking the RMA number on the shipping label will help process the return or exchange

efficiently.

CTP Program Guide

Documents

Transcript of CTP Program Guide