CTI Professional Solutions

Enhancing Business, Ensuring Success™

• Established and incorporated in 1993• Headquartered in Mount Laurel, NJ

– Convenient partnership, local expertise– 15,000 square foot facility

• To-date conversion of over 2 billion images• 100+ years experience in document imaging and records management• Offering a full spectrum of end-to-end document management solutions

and services• NextGen Certified Chart Scanning & Abstraction Partner

Corporate Overview

• Consulting Services– Workflow Analysis– Records Management

• Scanning Services– Paper to Electronic– On and Off-Site, Backfile, & Day Forward Services

• Data Conversion Services– Legacy System & Media Conversion

• Data Entry Services– On and Off-Shore

• Hard Copy Storage• Secure Document & Media Destruction

Services Offered

• Human Resources– Employee Records– I9s

• AP/AR– POs– Invoices– Packing Slips

Scanning Services

• Medical Data Abstraction Services– Remote data entry of selected medical

information– Managed by professional nurse with over 20 years

of diverse medical experience– Meaningful Use– Care360 and ePASS– PQRS Quality Measures

Services Offered (continued)

• CTI’s Chart Abstraction services allow our team of trained medical professionals to key important information from your medical charts into your EHR. This process will help achieve Meaningful Use while also creating a centralized repository of critical data elements

• We will manage the process, manage the staff, and work to populate the information you wish to have input into your EHR without disruption to your practice setting.

• CTI understands the attention to detail required when working with hospitals and healthcare facilities. We utilize our proprietary workflow tool to manage the charts throughout the conversion process both for your constant access to the charts during processing, and to manage exceptions and ensure that all information is keyed accurately and according to your desired specification.

• CTI works with hospitals and healthcare facilities of all sizes. If you are transitioning to an Electronic Health Record, CTI can advise on the best practices to help maintain patient throughput during your transition!

EHR Services(Electronic Health Records)

Our Consultative Approach

The CTI Service Team will physically inspect the premises while answering the client’s questions to ensure accurate needs analysis.

The end goal of our service team is to educate our client, gain an understanding of their needs, and ultimately provide them with meaningful workflow solutions.

At CTI, we believe we can only be successful by making our clients successful. Improving our clients’ internal business processes is our top priority.

Our highly specialized staff will meet with the client to analyze their workflow. Drawing on our 20+ years of experience from thousands of conversion projects, we will determine the best way to proceed.

Paper Conversion Process

Option 1: OR…Boxing of documents and creation of manifests…

…Boxes delivered to CTI

Source material accessed from a designated area at client’s site…

…CTI supervisor verifies documents against manifest as files are logged in…

…Documents prepped; intelligent and non-intelligent barcode pages inserted…

Paper Conversion Process (cont.)

…Documents sent to scanning area and fed through high-speed, high-end production scanners…

…Images sent to VQC for image quality verification and removal of blank images. Exceptions rescanned. Source documents returned to boxes in order received…

…Image indexing and Doctype ID completed.

Solutions OfferedContent/Document Managemento SmartSearcho Corcentrico EMR Charts

Capture Solutionso Kodak Capture

High Speed/Wide Formato Kodako Fujitsuo Contexo BancTec

CommunicationsCustomer Files, Medical, HR, AP, Billing

EnergyRegulatory Records, HR, AP/AR, Service Records

EducationStudent Records, Financial Aid, Purchasing

PharmaceuticalCase Report Forms, Lab Notebooks

Financial ServicesLoan Applications, IRA, Commercial Loans, HR, AP/AR, Return Mail, Credit Card Applications

InsuranceClaim Forms, Customer Files, HR, AP/AR, Legal Files

GovernmentFederal/State/County documents, Municipal records

PublishingCustomer Files, Credit Memos, HR, AP/AR

LegalLitigation Support, Closing Binders, Client Files

TransportationTrip Records, Driver Records, HR, Safety Records, Legal Records, Inspection Reports

ManufacturingVendor Files, MSD Sheets, Equipment Specifications

Industries Served

Clients

arc

• ING– CTI Direct– Migrated over 56 million images from 7 HP Jukeboxes

directly into a replicated 32 node EMC Centera environment– Images used in two different applications

• Citizen’s Bank– CTI Direct– Prepped, scanned, indexed, and identified 19 million images– Volume encompassed under 4 projects– Images imported into EMC Centera environment

Usage Scenarios

• Protocall Temp Service– Converted I9s to digital format– Created day-forward workflow for I9 approval– In process of converting all other HR-related

documents

• BAIM Enterprises– McDonald’s Franchise– Scanned applications, employee folders, employee

evaluations, and W4s

Usage Scenarios (continued)

• Visiting Nurses Association of Central Jersey– CTI was a subcontractor of Radiant Resources– CTI has built an application for HR and picks up HR-

related documents on a weekly basis– Converted 800,000 patient record images with a

weekly pickup of 5 boxes– 170,000 images were migrated from VMA’s Questys

imaging system into SpringCM– Each patient indexed by medical record number,

patient name, start of care date, and document type

Usage Scenarios (continued)

• Memorial Sloan-Kettering– 12,000 medical employee files, 1.5 million images– Each folder indexed by employee ID number, employee name, scan

date, box number, and document type– Final images are provided in MedGate importable format– Scanning was completed on-site, on time, and under budget

• HR Project– Scanned and indexed approximately 1.3 million HR images– Over 71 million characters keyed from 29 different document types– Input media sources were microfilm and original paper documents– Project still in progress

Usage Scenarios (continued)

• Towers Perrin– Benefits provider for GE, BF Goodrich, Raytheon,

and other major corporations– Scanned and migrated over 30 million images into

their IBM FileNET system– Indexing done on a document level

Usage Scenarios (continued)

• Bank of America (Fleet Bank)– 45,000 HR files (including pension records)– Each folder indexed by employee number, SSN,

employee name, scan date, box number, and document type

– Final images provided in IBM FileNET importable format

– Boxes were shipped from Providence, RI and scanning was completed at Mount Laurel facility, on time and under budget

Usage Scenarios (continued)

• Nassau University Medical Center (NUMC)– CTI direct with GNYHA– 18 million images scanned in 4 months, on-site and off-site– 3-year contract for inpatient, outpatient, and ER records– Future: AP/AR, HR, Credentialing

• St. Christopher’s Hospital of Philadelphia– Subcontractor for Ricoh– 250,000 Patient Record index cards– 3-user SmartSearch Installation

Usage Scenarios (continued)

• ARC (Airline Reporting Corporation)– Subcontractor for Ricoh– Converted 3.7 million images from agency

documents– 51 Concurrent-User SmartSearch Implementation• Deployed at all sites, including Arlington, VA; Louisville,

KY; and Puerto Rico• Trained 70 users on-site• Preferred document management solution over the

previously installed Documentum

Usage Scenarios (continued)

arc