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Technical Advisory

Date: May 14, 2010

Product: Workforce Central v6.x

Subject: Update: Issue with Sun JRE 1.6.0_18, 1.6.0_19 and 1.6.0_20

Issue:

Through the qualification of JRE 1.6.0_19 and JRE 1.6.0_20 Kronos has identified thesame re-logon issue discovered with the testing of JRE 1.6.0_18. A problem report hasbeen filed with Oracle/Sun on this defect: ID 1719992.

As with JRE 1.6.0_18, customers using JRE 1.6.0_19 and 1.6.0_20 with InternetExplorer 6 or Internet Explorer 7 will see a new logon window when accessing thefollowing areas:

Opening reports within the Timecard Editor

Accessing advanced report manager from the Report setup section

Selecting Edit from the Leave menu in the Timecard Editor or Schedule Editor

Requesting reports from Report section

Solution:

The following are differentoptions that a customer may choose as a workaround,depending on their business needs:

1. If using IE 6 or 7, avoid using 1.6.0_18, 1.6.0_19 or 1.6.0_20 JRE until this issueis resolved. Please refer to the following Knowledge Base articles for the latestJRE qualified:Service Pack Compatibility Matrix for Workforce Central v6.1, ID LXL-LMV-1YB-V0B

Service Pack Compatibility Matrix for Workforce Central v6.0, ID QMQ-Q6D-89G-ESS

2. If JRE 1.6.0_18, _19 or _20 must be used, upgrade to IE8 or use Firefox.

http://supersearch.kronos.com/kmr/indexed/published/LXL-LMV-1YB-V0B.htmhttp://supersearch.kronos.com/kmr/indexed/published/LXL-LMV-1YB-V0B.htmhttp://supersearch.kronos.com/kmr/indexed/published/QMQ-Q6D-89G-ESS.htmhttp://supersearch.kronos.com/kmr/indexed/published/QMQ-Q6D-89G-ESS.htmhttp://supersearch.kronos.com/kmr/indexed/published/QMQ-Q6D-89G-ESS.htmhttp://supersearch.kronos.com/kmr/indexed/published/LXL-LMV-1YB-V0B.htm

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3. On the Client side, disable Enable the next-generation Java Plug-in setting onthe Advanced tab of the Java Control Panel, e.g., on XP go to Start > Settings >Control Panel > Java > Advanced tab.

If resolution is obtained from Sun or another JRE that resolves the issue is released, anupdate to this Technical Advisory will be posted.

Additional InformationFor further information please contact your Kronos Support Services Group:

Australia:Kronos Australia +1 (800) 811 492

Europe:Kronos UK Support Centre +44 118 978 8009

South America:Kronos Mexico +52 55 5002 5012

US/Canada:Kronos Global Support +1 (800) 394-4357 or (978) 250-4306

For other locations please visit:http://customer.kronos.com/ContactUs.htm

2010, Kronos Incorporated. Kronos, the Kronos logo and Workforce Central are registered trademarks of KronosIncorporated or a related company. All other product and company names are used for identification purposes onlyand may be the trademarks of their respective owners. All specifications are subject to change. All rights reserved.

The information contained in this Technical Advisory is confidential, is for informational purposes only for currentKronos customers, and may not be reproduced or appropriated for any other use. Kronos believes that theinformation in the document is accurate as of the publication date. The information is subject to change withoutnotice.

http://customer.kronos.com/ContactUs.htmhttp://customer.kronos.com/ContactUs.htmhttp://customer.kronos.com/ContactUs.htmhttp://customer.kronos.com/ContactUs.htm