CSR Report 2012 - 日本特殊陶業株式会社...【Period covered】 From April 1, 2011 to March...
Transcript of CSR Report 2012 - 日本特殊陶業株式会社...【Period covered】 From April 1, 2011 to March...
CSR Report 2012NGK SPARK PLUG Group
■ Communication Tools
NGK SPARK PLUG Group CSR Report 2012
CONTENTS
Corporate Philosophy 2 NGK SPARK PLUG Group Business Outline 3 Message from the President 5 [Feature 01] Spark Plugs with a Large 7
Following around the World [Feature 02] Playing Outstandingly Out of
Sight 9 Management 12 CSRofNGKSPARKPLUGGroup 12 Compliance 13 RiskManagement 16 CorporateGovernance 17 Social Report 18 WithOurCustomers 19 WithOurShareholdersandInvestors 22 WithOurSuppliers 23 WithOurEmployees 24 WithLocalCommunitiesand 30
InternationalSociety Environmental Report 33 EnvironmentalManagement 34 EnvironmentalBurdensfrom 38 BusinessActivities AlleviatingClimateChanges 39 Waste 41 WaterResource 42 SubstancesofEnvironmentalConcern43 EnvironmentalRisks 45 EnvironmentallyFriendlyProducts 46 Communication 47 Glossary 48 Message from a Stakeholder 49 Third-party Review 49
【Periodcovered】FromApril1,2011toMarch31,2012Someotherveryrecentactivitiesandcasesarealsoincluded.【CoveredOrganization】●Socialaspects:NGKSPARKPLUGCO.,LTD.However,thisreportmayalsocoveractivitiesofsubsidiariesandaffiliatesinsideandoutsideJapan.Insuchcases,specificcompanynamesareindicated.
●Environmentalaspects:NGKSPARKPLUGGroup・NGKSPARKPLUGCO.,LTD.・9consolidateddomesticsubsidiariesand1affiliate.
【PublishingDirector】ShinichiOdo,President【EditorinChief】YukashiUkai,GeneralManagerofCSRPromotion
Office【Published】September2012
(PublicationofthenextreportisplannedforSeptember2013./PreviousreportwaspublishedinSeptember2011.)
■ Publication PolicyThisreporthasbeenpreparedonthebasisofour InformationDisclosurePolicy(p.22)withtheaimofprovidingreports inaneasy-to-understandand friendlymanner, focusingoneaseofunderstanding, importanceandcompleteness,andtrustworthiness.
■Preparation of CSR Report
Information SelectionThisReportcoversinformationthatisconsideredimportantforNGKSPARKPLUGGroup,aswellasinformationthatisconsideredimportantorusefulforourstakeholders.Consideration to Ease of UnderstandingToensureeaseofunderstandingforitsaudience,thedocumentisdividedintosectionsofmanagement,socialandenvironmental reports. In thesocialreport,informationconcerningeachstakeholderisprovidedaccordingtothecategoryofstakeholders.Inaddition,eachpageisdesignedsoastoclearlydescribetheconcept,mechanismandresultsofouractivities.Consideration to TrustworthinessWehaveworked to improve the trustworthinessof thedocumentbyundergoing thirdpartyexamination toaffirm thecontent correctness,neutralityandverifiability.Information Disclosure on our websitesPlaceswhereyoucanlookupmoredetailedinformationonourwebsitearemarked Details .Placeswhereyoucan lookup related informationonourwebsitearemarked W . CSR Information http://www.ngkntk.co.jp/english/csr/index.html
Reference guidelines・EnvironmentalReportingguidelines(2007version)issuedbytheMinistryoftheEnvironmentofJapan
・GRISustainabilityReportingGuidelines(Version3)・ISO26000
*RespectivePDFfilescanbeviewedonourwebsites.
Resultsofquestionnaires,third-partyexamination,variousguidelinesinthe
previousreport Publi
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Introduction of the NGK SPARK PLUG GroupCorporatebrochure
Reports on environmental activities at business sitesSiteReport(Japaneseonly)
Report on CSR activitiesCSRReport(Fullanddigestversions)
Financial information・AnnualReport・ToAllOurShareholders(Japaneseonly)
General informationhttp://www.ngkntk.co.jp/english/index.html
■ PRTR (kg)
除去処理量 搬出量大気 公共用水域 土壌 公共下水道 埋立・焼却 有効利用 分解反応 製品・売却品
53 5,675 0 5,67580 24,569 0 0 24,56987 12,639 1 0 638 12,000
144 1,321 10 1,311296 10,967 0 10,967297 2,890 0 2,890300 69,337 67 0 69,271308 79,495 127 79,369392 6,041 0 6,041400 2,501 1 2,500412 1,162 0 1,162
■大気・水質・騒音・振動
項目 種類 単位 規制値 自主基準値 平均 MAXボイラー(12号) mg/Nm3 50 40 2.0 2.0焼成炉(PR-2) mg/Nm3 150 120 6.5 7.0ボイラー(12号) ppm 150 120 53 53焼成炉(PR-2) ppm 180 144 106 160
pH - 5.0~9.0 5.4~8.6 6.9 7.3SS mg/l 600 480 23.3 49BOD mg/l 600 480 15.0 50n-ヘキサン抽出物 mg/l 30 24 2.1 7.6シアン mg/l 1 0.8 0.22 0.4全クロム mg/l 2 1.6 0.05 0.08六価クロム mg/l 0.5 0.4 <0.04 <0.04亜鉛 mg/l 2 1.6 0.42 0.81鉛 mg/l 0.1 0.08 <0.02 <0.02窒素 mg/l 120 96 22.43 37リン mg/l 16 12.8 0.42 0.78ふっ素 mg/l 8 6.4 0.29 0.5ほう素 mg/l 10 8 <1 <1
R地点 dB 70 68 59.1 59.1T地点 dB 65 63 66.1 66.1 ※1R地点 dB 70 68 59.2 59.2T地点 dB 65 63 61.0 61.0R地点 dB 70 68 62.3 62.3T地点 dB 65 63 65.6 65.6 ※1R地点 dB 65 64 62.2 62.2 ※1:暗騒音によるものです。T地点 dB 55 54 61.9 61.9 ※1 暗騒音とは、機械等が稼動していない時の騒音R地点 dB 40 40 のことで、交通騒音や隣接工場の騒音などのT地点 dB 40 40 影響を受けています。R地点 dB 40 40T地点 dB 40 40
65 60
70 65
移動量
大気ばいじん
NOx
排出量取扱量対象化学物質名(報告対象物質)政令No.
エチルベンゼンキシレン
振動昼間
夜間
排水(下水道)
騒音
朝方
昼間
夕方
夜間
ニッケル
マンガン及びその化合物
クロム及び三価クロム化合物無機シアン化合物(錯塩及びシアン酸塩を除く)
1,2,4-トリメチルベンゼン1,3,5-トリメチルベンゼントルエン
ノルマル-ヘキサンベンゼン
取得年月: 1990年8月 認証機関 : 財)日本品質保証機構
認証番号:JQA-EM6452
本社工場は、名古屋市の中心部に位置し、商業地域や住宅に近いこともあり、常日頃から環境に留意して事業活動を行っています。 昨年はCOP10(生物多様性条約第10回締約国会議)が、名古屋市で開催されるに当たり、工場周辺地域清掃活動を、「あいち・なごやクリーンアクション for COP10」に登録して回数を増やして実施し、開催地名古屋の街をきれいにするお手伝いをいたしました。 また省エネルギー活動を総員参加で積極的に行い、各種省エネルギー対策を実施し、より効率的な生産活動に取組みましたが、スパークプラグの増産のため、CO2の総排出量は前年より増加してしまいました。 本年も総員参加で工場一丸となって、可能な限りの省エネ活動を行ってまいります。 今後も地域に根差した環境活動を行い、他工場の模範となる工場を目指します。
所 在 地 : 愛知県名古屋市瑞穂区高辻町14-18 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 創 立 : 1936年(昭和11年)10月 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 工 場 長 : 飯見 均 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 主要事業 : スパークプラグ及び関連品等に関する設計、製造及び販売 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 従 業 員 :1065人(2011年3月現在)
SITE REPORT 2011
●マテリアルバランス(調査機関 2010年4月~2011年3月)
●ISO認証状況
●環境データ(調査期間 2010年4月~2011年3月)
取扱量216,597
大気 68
製品・売却品92,531
分解反応123,224
有効利用 765
公共下水道 11
■PRTR法対象物質のINPUT-OUTPUT(kg)
●代表者の緒言
工場長 飯見 均
使用エネルギー 生 産 8,006トン
によるCO2排出量 試 験 1,112トン
輸 送 68トン
大 気 0.1トン
容器・包装材料 プラスチック類 6トン
の他の材料・ プラスチック材料 16トン 紙類 225トン
補助材料 化学物質 169トン ダンボール 183トン
油類 30トン 廃棄物 有効利用 939トン
その他材料 28トン 埋立・焼却 10トン
その他ガス 10トン 排水 排 水 10,923トン
水 上水 31,470トン
軽油 36KL
井水 79,453トン
エネルギー
紙
購入電力 1,818万kWh
都市ガス 78万m3
ガソリン 438KL
紙類 408トン
PRTR法対象物質排出量
購入電力 : 1,269 万 KWh LPG : 273 トン ガソリン : 5,436 L 軽油 : 588 L
紙類 : 13 トン
リユース素地 : 2.2 トン
ガス類 : 35 トン プラスチック材料 : 44 トン 化学物質 : 364 トン 油類 : 21 トン その他 : 8 トン
上水 : 11,750 トン リサイクル水 : 20,882 トン
エネルギー
その他材料
補助材料
水
生産 : 5,010 トン
輸送 : 14 トン
大気 : 0.1 トン
リサイクル : 188 トン
埋立・焼却 : 1.4 トン
プラスチック類 : 8 トン
紙類 : 1.3 トン
ダンボール : 12 トン
排水 : 9,259 トン
使用エネルギー
による CO2 排出
PRTR 法対象物質
排出量
廃棄物
排水
日日本本特特殊殊陶陶業業株株式式会会社社 伊伊勢勢工工場場 SSIITTEE RREEPPOORRTT 22001111
紙
主要原材料
容器・包装材料
代表者の緒言
所 在 地 : 三重県伊勢市円座町字細越871-6
創 立 : 1994年(平成6年) 4月
主要事業 : 電子部品の設計・製造・販売及び、内燃機関用センサーの設計・製造
従 業 員 : 205人 (2011.3.31現在)
日本特殊陶業伊勢工場は、地域の皆様方のご理解とご支援を賜り、1994年の操
業開始以降、今年で創立18年目となりました。
2010年度は、企業をとりまく情勢が厳しくなる中、総員参加で業務の効率化や改善
に取り組んだ結果、目標132トン/年に対し、149トン/年のCO2を削減することができま
した。しかしながら東日本大震災の発生、原発事故の影響で、エネルギー政策の見直
しが議論される状況となり、さらなる省エネルギー化が求められています。
I N P U T
2011年度は、伊勢工場としても、新たに策定した環境の取組み指針である「エコビ
ジョン2015」に基づき、単に利益を追求するだけでなく、環境に対する配慮を中心に
据えた活動を行うことで、さらなる環境負荷低減に努めます。
これからも信頼される地域企業として、社会的な役割・責任を自覚し、持続可能
な地域社会の発展に寄与できるよう、環境活動へ取り組んで参ります。
取得年月 :
2000 年 12 月
認証機関 :
(財)日本品質保証機構
認証書番号 :
JQA-EM6452
ISO14001認証状況
マテリアルバランス
O U T P U T
環境データ (調査期間:2010年4月~2011年3月)
PRTR
排出量 移動量 除去処理量 搬出量 政令 No. 対象化学物質名 〔報告対象物質〕 取扱量
大気 公共用水域 土壌 公共下水道 埋立・焼却 有効利用 場内焼却 分解反応 製品・売却品
132 コバルト及びその化合物 1,042 127 916
305 鉛及びその化合物 40,653 8 8,436 32,209
PRTR法対象物質の INPUT-OUTPUT
コンプライアンス(法規制順守)
生活排水の水質分析(1回/月)・・・・・・・・・・・・・・・・ 基準値クリア
4,10 月 大気測定実施(2回/年) ・・・・・・・・・・・・ 基準値クリア
11 月 騒音測定実施(1回/年) ・・・・・・・・・・・・・・ 基準値クリア
11 月 土壌測定実施(1 回/年) ・・・・・・・・・・・・・・ 基準値クリア
法規制違反、罰金、訴訟の件数 ・・・・・・・・・・・・・・ 0 件
利害関係者からの要求の件数 ・・・・・・・・・・・・・・・ 0 件
項目 種類 単位 規制値 自主基準値 平均 MAX
大気 ばいじん mg/Nm3 250 100 <5 <5
pH - 5.8~8.6 6.0~8.4 7.4 7.9
SS mg/L 90 45 2.7 10.0
BOD mg/L 25 20 1.7 6.0
COD mg/L 25 20 4.3 10.0
COD(総量) ㎏/日 3.4 3.4 0.1 0.2
n-ヘキサン mg/L 30 15 <1 <1
全クロム mg/L 2 1 <0.04 <0.04
銅 mg/L 1 0.5 <0.02 <0.02
亜鉛 mg/L 2 1 0.054 0.071
鉛 mg/L 0.1 0.05 <0.01 <0.01
鉄 mg/L 10 5 0.11 0.34
フェノール類 mg/L 1 0.5 0.0 0.0
窒素 mg/L 120 60 7.7 17.0
窒素(総量) ㎏/日 4.1 4.1 0.2 0.4
リン mg/L 16 8 0.76 2.0
リン(総量) ㎏/日 0.39 0.39 0.02 0.04
マンガン mg/L 10 5 0.4 2.3
排水
(生活系)
大腸菌 個/cm3 3000 1500 26 70
朝方 dB 55 55 43.2 43.2
昼間 dB 60 58 44.3 44.3
夕方 dB 55 55 45.7 45.7騒音
夜間 dB 50 50 45.5 45.5
大気・排水・騒音
単位:kg
単位:kg
搬出量(製品・売却品):33,125
取扱量
41,695 移動量(有効利用):8,563
移動量(埋立・焼却):8
CSR Report 2012NGK Spark Plug Group
Information on spark plugshttp://www.ngk-sparkplugs.jp/english/index.html
CSR Report 2012日本特殊陶業グループ CSR報告書
1
Corporate PhilosophyNGK SPARK PLUG Group CSR Report 2012
Three elements constitute our corporate philosophy.
[ Slogan ] WithestablishedtrustandconfidenceinsideandoutsidetheCorporation,weaimtocontributetothepeoplesoftheworldbycreatingandputtingattheirdisposalnewvaluesforthefuture.
Management PolicyWe offer a working environment in which each one of us is encouraged to make full use of his or her personality and capability. With all our power we are dedicated to pursue management based on trust and confidence.
Action GuidelineEver onward ! Always mindful of what is the best course, we swiftly put it into action.
● Contribution to SocietyWebelieve itourmission toofferpeop le new va lues w i th theexcellenceofquality required forthetime.
● Activities in the Global Perspective We aim to become a companylovedandpopularamongpeopleall over theworld through ourglobaloperations.
● Technology and Customer Orientation Weaim tobea leadingcompanythatcontinuestodevelopandofferoriginal andcreativeproducts attherighttime.Wechallengenewfieldsusingourexperiencegained in theceramicbusiness.
● Respect for Personality and CapabilityForsounddevelopmentofbusinesswecreateacorporateclimate forour employees to uti l ize theirpersonalityandcapabilitiesattheiroptimumlevel.Anexcellentenvironmentcreatestheoriginaltechnologywhichisthemost important, and fosters theformationofarichpersonality.
● Concentration of All Our Power The activities of individuals areorganizedefficiently to carryoutstrategicmanagement.
● Management based on Trust and Confidence Ourcompanyhasbeensupportedby a large number of peopleconnectedwithus.All the trust and confidencewehaveenjoyedisourgreatasset.Wereadthetrendof thetimestokeeponestepahead.Weintensifyfurther thetrustandconfidence inusbyhonestmanagement.
● Positive AdvanceNotcontentwiththingsastheyare,we alwaysmake an attempt toachieve newobjectives.Weareconvinced that a continual andpositive stance constitutes ourdrivingforce.
● For the Best Setting ourmind at all times towhatisthebest,wetrytoadvanceandimproveourselves.
● Speed in Action Wekeepupwithchangeswiththerightjudgmentandspeedyaction.
CommitmentWith full use of the most suitable technology and our accumulated experience, we continue striving to offer new values to the people of the world.
2Management Policy
3ActionGuideline1
Commitment
CorporatePhilosophy
2
NGK SPARK PLUG Group Business OutlineNGK SPARK PLUG Group CSR Report 2012
■ Corporate Profile (As of September 2012)
CorporateName NGKSPARKPLUGCO.,LTD.HeadOffice 14-18Takatsuji-cho, Mizuho-ku,NagoyaFoundation October26,1936Capital 47,869,270,000yenBusiness (1)Manufacturingandsellingsparkplugsandrelated
productsforinternal-combustionengines. (2)Manufacturingandsellingtechnicalceramicsand
applicableproducts.GroupCompanies 34subsidiaries(9inJapan,25overseas),6affiliates
■ Network (As of September 2012)
J A P A N
W O R L D
NGK Spark Plugs SA (Pty.) Ltd.
NGK Spark Plugs (Philippines), Inc.
Taiwan NGK Spark Plug Co., Ltd.NTK Technical Ceramics (Taiwan) Ltd.
NGK Spark Plugs (France) S.A.S. (France Factory)
NGK Spark Plugs (France) S.A.S. (Headquarters)
NGK Spark Plug Europe GmbHEurope Technical Center
NGK Spark Plugs (UK) Ltd.
Woojin Industry Co., Ltd.Woojin Technical Center
NGK Spark Plugs (Thailand) Co., Ltd.Siam NGK Spark Plug Co., Ltd.Changshu NGK Spark Plug Co., Ltd.NTK Technical Ceramics Korea Co., Ltd.
Bujias NGK del Ecuador Cia. Ltda.
NTK Technologies, Inc.
Bujias NGK de Mexico S.A. de C.V.
NGK Spark Plug (Shanghai) Co., Ltd.
Penang Branch OfficeNGK Spark Plugs Malaysia Berhad
P.T. NGK Busi IndonesiaNGK Spark Plug (Australia) Pty. Ltd.
NGK Spark Plug Middle East FZENGK Spark Plugs (India) Pvt. Ltd.
Ceramica e Velas de Ignicao NGK do Brasil Ltda. Brasil Technical Center
NGK Spark Plugs (U.S.A.) Holding, Inc.NGK Spark Plugs Canada Limited
NGK Spark Plugs (U.S.A.), Inc. (Headquarters)
U.S.A. Technical Center
Manufacturing & Sales OrganizationSales OrganizationOther
Headquarters / PlantSales OfficeGroup Company
NGK Spark Plugs (Vietnam) Co., Ltd.
Headquarters & Nagoya PlantNittoku Seisakusho Co., Ltd.Nichiwa Kiki Co., Ltd.Nittoku Alfa Service Co., Ltd.Nagoya Sales Office
Komaki PlantNittoku Unyu Co., Ltd.
Ceramic Sensor Co., Ltd.
Osaka Sales Office
Hiroshima Sales Office
Fukuoka Sales Office
Miyanojo Plant
Nansei Ceramic Co., Ltd.
Ise Plant
Takasaki Liaison Office
NTK Ceramic Co., Ltd.
Kamioka Ceramic Co., Ltd.
Tono Ceramic Co., Ltd.
Sapporo Sales Office
Sendai Sales Office
Saitama Sales OfficeTokyo Branch / Tokyo Sales OfficeAtsugi Liaison OfficeHamamatsu Liaison Office
Utsunomiya Liaison Office
NGK Spark Plugs (U.S.A.), Inc. (West Virginia Factory)
JapanAffiliatedSubsidiaries……………………9EquityMethodAffiliates…………………1Affiliatestowhichtheequitymethodofaccountingisnotapplicable ………1
EuropeAffiliatedSubsidiaries……………………3
Asia, South America and OthersAffiliatedSubsidiaries………………… 17Non-affiliatedSubsidiaries………………1EquityMethodAffiliates…………………1Affiliatestowhichtheequitymethodofaccountingisnotapplicable ………3
North AmericaAffiliatedSubsidiaries……………………4
3
NGK SPARK PLUG Group Business OutlineNGK SPARK PLUG Group CSR Report 2012
■ Primary Products
■ Financial Data
Automotive Components Group
Communication Media Components Group
Technical Ceramic Group
IridiumPlug
SparkPlug
GlowPlug
OrganicICPackage
SSTools
CeramicHeater
CrystalDeviceandSAWFilterPackage
CeramicInserts
Electro-StaticChuck
ZirconiaExhaustGasOxygenSensor
SubstrateforWaferTester
Throw-awayDrill
ZirconiaExhaustGasOxygenSensorforMotorcycle
CameraModulePackage
MillingCutter
WideRangeTemperatureSensor
LEDPackage
BioCeramics
CeramicTubeforVCB
BallBearing DielectricResonator
KnockSensor
HighFrequencyPackage
OxygenConcentrator
UltrasonicTransducer
1.420
1.051 1.0020.992
1.144 1.3321.218
7.01
11.82 16.36
11.76 16.92
12.42
13.81
22.64
19.46
13.56
14.57
23.84
20.89
15.00
40
35
30
25
20
15
10
5
0
1.6
1.4
1.2
1.0
0.8
0.6
0.4
0.2
01990
単位
CO2排出量(万トン-CO2) 原単位(トン-CO2/百万円)
▲目標値
年度
日特グループ+海外製造販売法日特グループ 原単位(単独)
Non-consolidatedConsolidated
Non-consolidatedConsolidated
Non-consolidatedConsolidated
Non-consolidatedConsolidated
2010200820072006200520042001
7.01
11.82 16.36
11.76 16.92
12.42
13.81
22.64
19.46
13.56
14.57
23.84
20.89
15.00
1.420
1.051 1.0020.992
1.144 1.3321.218
20
10
0
-10
-20
-30
-4020112007 2008 2009 2010
(%)
22.11
19.59
22.11
19.59
17.73
17.73
Other 2%
Communication media components12%
11.27.7
-30.6
7.0
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
020112007 2008 2009 2010
(million yen)
(fiscal year)
(fiscal year) (fiscal year)
(fiscal year) (fiscal year)
Consolidated
231,123
269,232
224,811 284,746
295,240
345,584
234,697
292,121
206,487
243,914
14,000
12,000
10,000
8,000
6,000
4,000
2,000
020112007 2008 2009 2010
(people)
50,000
40,000
30,000
20,000
10,000
0
-10,000
-20,000
-30,00020112007 2008 2009 2010
(million yen)
15,162
28,770
12,185
24,478
20,831 35,039
-20,766
-5,222 7,566
10,683
40,000
20,000
0
-20,000
-40,000
-60,000
-80,00020112007 2008 2009 2010
(million yen)
21,348
23,680
24,475
25,524
14,405
22,144
-74,117
-71,669
13,298
13,509
284,746million yen
Automotive components78%
11.3
5,731
11,767
5,845
12,064
5,882
11,599
6,050
11,979
5,726
11,795
Technical Ceramics8%
1.420
1.051 1.0020.992
1.144 1.3321.218
7.01
11.82 16.36
11.76 16.92
12.42
13.81
22.64
19.46
13.56
14.57
23.84
20.89
15.00
40
35
30
25
20
15
10
5
0
1.6
1.4
1.2
1.0
0.8
0.6
0.4
0.2
01990
単位
CO2排出量(万トン-CO2) 原単位(トン-CO2/百万円)
▲目標値
年度
日特グループ+海外製造販売法日特グループ 原単位(単独)
Non-consolidatedConsolidated
Non-consolidatedConsolidated
Non-consolidatedConsolidated
Non-consolidatedConsolidated
2010200820072006200520042001
7.01
11.82 16.36
11.76 16.92
12.42
13.81
22.64
19.46
13.56
14.57
23.84
20.89
15.00
1.420
1.051 1.0020.992
1.144 1.3321.218
20
10
0
-10
-20
-30
-4020112007 2008 2009 2010
(%)
22.11
19.59
22.11
19.59
17.73
17.73
Other 2%
Communication media components12%
11.27.7
-30.6
7.0
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
020112007 2008 2009 2010
(million yen)
(fiscal year)
(fiscal year) (fiscal year)
(fiscal year) (fiscal year)
Consolidated
231,123
269,232
224,811 284,746
295,240
345,584
234,697
292,121
206,487
243,914
14,000
12,000
10,000
8,000
6,000
4,000
2,000
020112007 2008 2009 2010
(people)
50,000
40,000
30,000
20,000
10,000
0
-10,000
-20,000
-30,00020112007 2008 2009 2010
(million yen)
15,162
28,770
12,185
24,478
20,831 35,039
-20,766
-5,222 7,566
10,683
40,000
20,000
0
-20,000
-40,000
-60,000
-80,00020112007 2008 2009 2010
(million yen)21,348
23,680
24,475
25,524
14,405
22,144
-74,117
-71,669
13,298
13,509
284,746million yen
Automotive components78%
11.3
5,731
11,767
5,845
12,064
5,882
11,599
6,050
11,979
5,726
11,795
Technical Ceramics8%
■Net sales ■Operating income ■Net income
■Return on Equity (ROE) ■Sales Composition by Segment ■Number of Employees
4
Top MessageNGK SPARK PLUG Group CSR Report 2012
Message from the President
TheNGKSPARKPLUGGroupenvisagesitsidealstatein2020asadistinguishedmanufacturingcompany,ahighlyprofitablecompany,aprogressivecompany,andapersonnel“assets”company.Toachievethatvision, theGrouphasestablishedthenewmedium-termmanagementplan“TheEvolutionof theNGKSPARKPLUG,”whichisdividedintothreestages:Delving,RenovatingandEvolving.ThisyearmarksthelastyearoftheDelvingstage(threeyearsfromfiscal2010to2012),duringwhichweare todelve intoexistingbusinessesandseeknewbusinesses.Intheprevioustwoyears,wereflecteduponwhatourCompanyhaddone,andanalyzed itsposition in thecontextof theentire industryand incomparisonwithother companies, soas todeepenunderstandingofourpresentconditions.Furthermore, toattain theobjectivesof thisDelvingstage,weare focusingoureffortsonstrengtheningourresearchanddevelopmentsystem,humanresourcesandqualitymanufacturingcapabilities.Specifically,wehavestrengthenedourresearchanddevelopmentsystem by bolstering technologymarketing functions anddevelopingtechnologiesandnewproductsbasedonourceramictechnologies,mainlyintheenergyandenvironmentalfields.Theseinitiativeswill facilitateour furthergrowth.Toaccelerate thatgrowth,wehavesetuptheEngineeringR&DGroupandtheNewBusinessAdvancementGroup.In termsof strengtheninghuman resources, various reformsareunderway todevelopcapablehuman resources suitable foraglobalcompanywithoperationsitesinvariouspartsoftheworld,andtopromotediversitymanagement.Buildingupafaircorporateclimatewillenhancethemotivationofemployees,enablingthemtomaximize their abilitiesandgrow intohuman resourcesasimportantassetsofourCompany.Wepromotetheestablishmentofasystemtorealizethisgoal.Tostrengthenourqualitymanufacturingcapabilities, it isessentialtocontinuouslysecurecooperationandhanddownexpertisetofuturegenerationsbeyondtheorganizationalboundaries,aswellas tobedeeplyattentivetomanufacturing facilities. In thebeliefthatthefoundationforconsolidatingouroutstandingpositionasamanufacturingcompany lies inproduction technologies,wearecommittedtoenhancingthosetechnologies.Through the above initiatives,we go all out to bolster theCompany’sbasiccapabilitiesandoperatingbase.Atthesametime,theNGKSPARKPLUGGroupaspiresto its idealstate,pavingthewayforthenextstagesofRenovating(launchingnewproductsornewbusiness)andEvolving(developingexistingandnewbusinessatanacceleratedrate).
IthasalreadybeenmorethanayearsincetheGreatEastJapanEarthquakeof2011.Wearepleasedtoseetheeconomybeingreinvigoratedintheaffectedarea,thankstotheindomitablespiritoftheTohokuDistrictpeopleandceaselessendeavorforreconstruction.Meanwhile,Iunderstandthatthedisastervictimssufferedseverely,bothphysicallyandmentally.Iwouldliketoreiterateourdeepestsympathytoallthoseaffected,andsincerelyhopethattheycanreturntotheirpre-earthquakelivesattheearliestpossibledate.
Shinichi OdoPresidentandChiefExecutiveOfficer
September2012
■ ■ ■ Toward Achieving Our ■ ■ ■ Medium-Term Management Plan
5
Top MessageNGK SPARK PLUG Group CSR Report 2012
Message from the President
It is the mission of a company to strike a balance between economic growth and environmental preservation, and to achieve sustainable development in conjunction with society. We also believe that, in response to social expectations and challenges, our Company can further evolve by developing technologies and products that are friendly to people and the environment. In April last year, NGK SPARK PLUG CO., LTD. formulated Eco Vision 2015, which stipulates targets to be accomplished by fiscal 2015. In fiscal 2011, the inaugural year of the Vision, we successfully achieved the total volume targets for greenhouse gas emissions, but fell just one step short of the basic unit targets. We continue to pursue improvements to reduce emissions.As for technologies and products, through the commercialization of solid oxide fuel cells (SOFCs) we strive to realize a smart grid and promote the development of various products geared for a hydrogen energy-based society.
vulnerability of the supply chain and the importance of the BCP. We are now reviewing our business continuity management system so as to minimize impact of any natural disaster on our stakeholders, with priority given to the protection of human life.
I was appointed President of the Company in June last year. Immediately after my inauguration, I made it my mission to bring innovations to NGK SPARK PLUG CO., LTD. taking advantage of my experience in managing an overseas local subsidiary, as well as my youth and aggressiveness. With “global,” “speed” and “fair” as keywords, I am pushing forward with drastic organization and system reforms. This fiscal year, I introduced the corporate officer system to implement speedy decision-making and business execution. In addit ion, to reinforce the formulation and implementation of companywide strategies, the Corporate Administration Group was set up, to integrate Head Office functions.I hope that all Group employees share the same vision and sense of values, and improve their individual capabilities, autonomy and creativity while respecting each other’s individuality, so as to act in full awareness of their own missions. I believe that this would enable all employees to make optimum use of their capacity to drive innovations of the NGK SPARK PLUG Group. We will continue our efforts to be a company that is precious to all stakeholders.We hereby release CSR Report 2012, which compiles our activities during fiscal 2011. We would very much appreciate your unreserved comments and opinions.
Since the previous year, we have reviewed our initiatives for compliance and r isk management, which const itute the fundamental fields of corporate activity. Concerning compliance, we established the employee education and helpline systems to prevent compliance violations. We also built up a violation surveillance and correction mechanism, which, should a problem occur, swiftly collects and disseminates information inside and outside the Company.Regarding risk management, experiences in the Great East Japan Earthquake and the severe flooding in Thailand remind us of the
■ ■ ■ Environmental Initiatives
■ ■ ■ Initiatives to Bring About ■ ■ ■ Innovations
■ ■ ■ Promotion of CSR
■ Overview of the New Medium-Term Management Plan
6
We respond to diverse customer needs with global sales networks and extremely high level of services.
Feature
01Spark Plugs with a Large Following around the World
Sparkplugsare functionalenginecomponents.NGKsparkplugs,coreproductsoftheNGKSPARKPLUGGroup,havebeenselectedbymostautomakersandmotorcyclemanufacturersintheworld.Sincepartssupplied forOEMusetoautomakersandmotorcyclemanufacturersarenormallymarketedunder theirownbrands,partssuppliersarenotalwaysallowed tosell suchparts in theaftermarket. Even in suchmarket circumstances, we haveestablishedsalesroutes fordistributingoursparkplugsunderthe"NGK"brandconcurrentlywithsupplying themtoautomakersonanOEMbasis.As such,NGKsparkplugsare regardedas rareproductsintheaftermarket.This is possibly due to the fact that sparkplugs need tobereplaced after a certain period of use, have an establishedaftermarket,andarerequiredtoofferhighperformanceandqualityasimportantenginecomponents.
InJapan, theNGKSPARKPLUGGrouporganizedtheNGKSPARKPLUGDealershipAssociationconsistingof regionalmajorpartsshops. In1972 the first national conventionof thedealershipassociationwasheldwith464companyparticipants.Nowfortyyearslater,membercompaniesstillnumber430nationwide.
Employeesof theNGKSPARKPLUGGroupconsider themselvesprofessionalsonsparkplugs.Our sales representativesandengineers visit automakersanddealersandholdworkshops todirectly communicatewithourcustomers.Our sales reps andengineers understanddiversecustomerneedstosupportcustomerswithpreciseadvice.Supplychainmanagement(SCM)playsavitalandimportantroleinimprovingcustomersatisfaction ineverypartof theworld.Forproductssuppliedtoautomakers forOEMuse,wehave logisticscentersat theclosestpossible locationstocustomerstoprovide100%on-timedeliveries.Moreover,weaccuratelytrackchangesinthemarkets,improvedemandforecastingaccuracyandimplementthorough inventorymanagement in order tooffer immediatedeliveryofrepairproductstomanycustomers.Everyemployeeperformshisorherdutyasaprofessional tosustainourglobalsalesnetworks.
Our strength lies inour long-established salesnetworks. Thereasonweareabletoofferoutstandinglevelofservicesisthatourprofessionalsareactiveineverypartoftheworld.ChinaandIndiaareexpectedtocontinuetogrowinthefuture.Weintend to expand our sales networks in such countr ies.Furthermore,weaimtobuildsystemsthatwillenableustoprovidereliableproductsandexceptionallyhigh levelofservicessothatourcustomersthroughouttheworlduseNGKsparkplugswithasenseofassurance.
NGKsparkplugsare soldandused ineverypartof theworldthanksabsolutelytoourglobalsalesnetworks.Various sales routesexist in theworldwith theirownuniquemarket characteristicsandhistoricalbackgrounds. InWesternCountries,wehavebeensupplyingourproductstotraditionalpartswholesalersandamatterofcourseandalso to thehuge retailcompanyasthecaseoftheUnitedStates.Inemergingnations,wedeliverourproductsand thoroughservices, viaourdealers, torepairshopsandretailers.Althoughmany enterprises rely on the experts of tradingcompanieswhenmerchandising overseas,we founded oursubsidiariesinkeycountriesandhaveachievedsuccessfulbusinessresultswith expanded sales networks, providing spark-plugtechnicalservices inconjunctionwith localsales representativesanddealers.
Spark Plug Market Dealership Association Formed in Japan
Professionals on Spark Plugs
Striving to Offer an Extraordinarily High Level of Service
Globally Deployed Sales Networks
NGKsparkplugsarethecoreproductsoftheNGKSPARKPLUGGroup.Wedeliverproductswithexcellentperformanceandhighquality
toourcustomersthroughouttheworldviaourlong-establisheddistributionnetworks.Wearereadytomeetchallengeshead-on,includingthegrowingdemandforourproductsparticularlyinemergingeconomies.
7
Spark Plugs with a Large Following around the WorldFeature 01
We deliver NGK spark plugs to every region of the world!
Onecharacteristicof thecarmaintenance industry inBritain is thatparts retailers/wholesalersworkbetweenparts suppliersandcarmaintenancebusinesses.Mostof thesebusinessescarryNGKsparkplugs.This isa resultofstrong cross-departmental teamwork, aswell as excellentlyengineeredproducts.Consequently,wehave securedanunchallengedposition in theindustry,receivingsupplierawardsmultipletimes.Asasalesleader,Iamproudofourperformance.
In the Phil ippines, an archipelagocomprising 7,100 islands, complexwholesaling routesexistbetweenourdirectdealersandtheconsumermarket.Our local staff and I tour consumermarkets to raisebrandawarenessof"NGK" inabottom-upmannerand toexpandsalesofourproducts.Oureffortisunspectacular,butwedoitevery single day since there are noshortcutstosuccess.
TimWardSeniorManager,GarageTrade
NGKSparkPlugs(UK)Ltd.
NGKsparkplugsarewidelyusedatcar repairgarages throughoutJapan thanks todistributionvia thesalesnetworksofNGKSPARKPLUGdealerships.Throughinformationexchangeswithourdealerships,weidentifywhattheyneed forconductingcampaigns,offerpromotionalgoods,holdworkshopsand introduce them tonovel sparkplugs.Byachieving increased sales,weaim tobring about awin-win-win situation for ourdealerships,us,andusers.
TheDirectSalesDepartmenthandlesthesupervisionofOEMbusinessconductedwithautomakers ineverypartof theworld. Inthesparkplugcategory,OEMbusiness forms foundations forus toachievesuccessinrepairbusinessusingourownsalesnetworks.WesupportourcolleaguesworkingonOEMbusinesswithautomakersineverypartoftheworldaswellasinJapan.
JunjiHigashiTokyoSalesOffice
JunChinoAssistantManager
OEMSales&MarketingDept.
DaisukeWatanabePresident
NGKSparkPlugs(Philippines),Inc.
I takeorders fromoverseas,makeproductionarrangementswithrelateddepartments,andprocessexportsof finishedproducts.Ofcourse,Ineedtohaveanaccurateunderstandingofregulationsthatdiffer fromnation tonation. Inaddition, Ineedtoproperlyhandleschedulechangesresultingfromnaturaldisastersornecessitatedbycustomerrequest. Istrivetopreciselyrespondtocustomerneeds.
The sparkplugmanufacturing staff produce sparkplugs, beingdeterminedtodeliverqualityproductstoourcustomers,constantlybearinginmindtheprincipleof"safetyandqualityfirst."Everymembertakespride in the "NGK"brandandproduceseachsparkplugwithutmostcaretomaintainthebrand’shighreputation.Ihope thatsparkplugsbearing the "NGK" logowilleventuallybe found in internalcombustionenginesallovertheworld.
KayoYamamotoSupplyChainManagementDept.
ShigehisaWatabeProductionDept.,KomakiPlant
Wereceive requests fromvariousautomakersandendusersandrespondto themwithourproducts.Wealsodeveloptechnologiesthat contribute to improved durability and fuel economy andpropose themactively toautomakers tokeepupwithadvances inenginetechnology.
I considerNGKsparkplugs tohave theworld'sbestquality.Thepresentquality levelhasbeenachieved throughyearsof variousexperiences.Our job is todeploytheseexperiencesasasetof ruleswithin theGroup.Weareabletodeliverqualityproductstoglobalcustomersbecauseeveryemployee inevery regionof theworldadherestotheserules.
TakaakiKikaiSparkPlugEngineeringDept.
KojiUchiyamaSupervisor
QualityAssuranceDept.
8
Spark Plugs for Better Energy Efficiency
Automotive Oxygen Sensor for Global Environmental Conservation
NGK SPARK PLUG Group Product Portfolio Supports People’s Lives
Feature
02Playing Outstandingly Out of Sight
Sinceitsfounding,theNGKSPARKPLUGGrouphasofferednewvaluetopeoplearoundtheworld,constantlyadaptingtothetrendsofthetimes.
Oursparkplugsandotherproductsareusedinvarioussettingsfromfamiliarmachinesanddevices—likeautomobiles,motorcyclesandmobilephones—toinfrastructuressuchasrailroads,airtransportationandcommunicationnetworks.
Inlinewiththeglobaldemandsofthetimes,weintendtocontributebroadlytosocietywithouradvancedproductsandtechnologies.
Sparkplugsare functional components that,typically in automotive engines, ignite themixture.Ouriridiumsparkplugfeaturesathinelectrodemadeof a high-strength, high-meltingpointiridiumalloy. Consequently, it reduces theusage of noblemetals and has long life.Furthermore, iridiumsparkplugs,withbetterignitabilityperformance,effectivelyimprovefuel
economyandreducehazardoussubstances intheexhaustgas.Meanwhile, spark plugs themselves havebecomesmaller,improvingengineperformancewith increased fuel economy and reducedemissions. Spark plug size reduction alsocontributes to reduceduseof rawmaterialsand energy required for manufactur ing(especiallyintheceramicsfiringprocess).
Theautomotiveoxygensensor,usedasacorepart inexhaustgascleaningsystems incorporatinga three-waycatalyst, isafunctionalcomponentessentialforcombustioncontrolininternalcombustionengines.Mountedupstreamanddownstreamofthethree-waycatalyst,automotiveoxygensensorsoutputelectricalsignals in responsetotheoxygenconcentrationof theexhaustgas.The roleof thesesensors is toappropriatelycontrol theengineair-fuel ratio, therebyreducinghazardoussubstances intheexhaustgas.Weneed to complywith exhaust gas regulations in Japan,AmericaandEurope,expectedtobecomeincreasinglystrict,andwithregulationstobe introducedinChinaandIndia.Therefore,
wehavedevelopedanewmodelofzirconiaoxygensensorwithimproveddurabilityandheat resistance,awide rangeair-fuelsensor that isanevolutionof theoxygensensor,andasmall,light andhighly vibration-resistant zirconiaoxygen senor formotorcyclestomakeexhaustgasesmoreclean.
Wide range oxygen sensor Zirconia oxygen sensor
Zirconia oxygen sensorFuelInjector
Air
Engine
Catalyst Exhaust gas
Electrode
←Electrode
Iridium spark plug
Ordinary spark plug
13 14 15 16
15.0
14.7 2%
improvement
■Fuel economy: iridium vs. ordinary spark plugs
Weight
Hexagon size
Thread size
42g 10% reduction
13% reduction 16mm
14% reduction 14mm
38g 16% reduction
14mm
17% reduction 12mm
32g
14mm
10mm
■Spark plug size and weight comparisons
Engine: 1.5 L, 4-cylinder DOHC Test Mode: 10-15 mode※ This is an example of in-house testing. Efficacy varies depending on engine type and driving conditions.
10-15 mode fuel economy (km/L)
9
VacuumChuck
Electro-StaticChuck
Glow Plugs for Reducing Hazardous Substances in Exhaust Gases
Quartz Crystal Deices/SAW Filter Packages for Downsizing of Communication Devices
Organic Packages for Increased Information Processing Capacity
Electro-Static Chucks and Vacuum Chucks Support Nano-node semiconductor manufacturing
2520
1.0mm
20161612
Playing Outstandingly Out of SightFeature 02
Glowplugsareusedaspreheatingdevicessupportingcombustionindieselengines.Dieselvehicles offer good fuel efficiency and lowcarbon dioxide emiss ions and are thusattractingattentionasameansofmitigatingglobalwarming.Weproducehigh-performanceceramicglowplugsthattakeadvantageoftheheat-resistantcharacteristicsofceramics.Theuseofceramicsin theheater enables rapidheating tohightemperatures, thereby reducingstartup timeandhazardous substances contained in theexhaustgasimmediatelyafterstartup.
There is also greatdemand formetal glowplugs due to their lowmaterial cost andelectricityconsumption.Wehavedevelopedmetal glow plugs that heat up as fast asceramic glowplugs.Metal glowplugs areselectedbymanyautomakers.
Smartphoneandtabletsaredevelopedtobemultifunctional.Itrequiresincreasingnumberofcomponentsandminiaturizationofdevices.We provide ceramic package for QuartzCrysta l Devices which are essential fortelecommunications.WehavedevelopedHigh-S t rength Ceramic Mater ia l to p rov ide
miniaturizedpackagewithhighhermeticity,flexuralstrength,andhighaccuracy.1.6mmx1.2mmsizepackageisavailableasthesmallestsizeintheproduction.Miniaturizationofoursurfacemountceramicpackagescontributesdownsizingofthedevicesandpromotionofsmartphonesandtablets.
Organic packages are usedwidely as asubstrate forCPUs andmicroprocessorswhichplayacore role inmakingpersonalcomputersandsmartphonesmoreproficient.Optimallyusingultra-finewiringtechnology,we provide products that support bothp e r f o r m a n c e i m p r o v e m e n t s a n dminiaturization.At the same timeweareworking on the development of next-
generationstructuresknownasthe'corelesspackage'.Weintendtoreduceenvironmentalburdensthroughreducedmaterialusageandspacesavings.Additionally, thematerials used for thistechnologypromotestheuseofhalogen-freematerials and lead-free soldersmeetingvariousenvironmentalregulations.
Semiconductors and liquid crystal panelshavebecomeanessentialpartofourlives.Insystemsdesigned formanufacturing thesecomponents,our staticandvacuumchuckplatesareusedonmachinestoclampsiliconwafersandliquidcrystalpanels.
Opt imal ly us ing the wear res istance,corrosionresistanceand fracturetoughnessof ceramics,weoffer suitable chucks forspecificsemiconductorequipments, therebyeventually supporting convenience andamenitiesinpeople'slives.
Ceramicglowplug Metalglowplug
10
Boring Tool “MogulBar®” for Improved Machining Productivity
Ultrasonic Wave Oscillators in Wide Use for Medical Treatment
Bioceramics Contributing to Treatment of Broken Bones and Bone Tumors
Medical Oxygen Concentrator "Sansomate-5F" Supports Patients with Respiratory Disorders
Ingeneral, it is likelyhappenuncontrollablechipcontrol inboringprocess,whichresults inroughly insidesurface finishof theworkpiecewithchipstuck toholder,especially inSwiss-typelathes.The se f a c to r s con t r i bu t e t o r educedproductivity.We have therefore developedMogulBar®,which incorporatesa largeclearancenear thecuttingedge, yetwithholder rigidly intact ,and have a l so deve loped a ded icatedchipbreakers,combinationof thechipbreakersandMogulBar®evacuates longchips fromtheendof thecuttingedgetowardtheoutsideof
theworkpiece.Duetothisnewgeometry, itwillexpectgoodcontrolwithimprovingproductivityandsurfacefinish.In recognitionof thisachievement, theJapanCemented Carbide Tool Manufacturers’AssociationhasgivenatechnicalachievementawardtoNGKSPARKPLUGCO.,LTD.
Ultrasonicwavesaresoundwavesthathumanscannothear.Weproduceultrasonicwaveoscillators foruse in industrialequipmentsuchasultrasoniccleanersandmachiningdevices.Inaddition, in theareaofmedical treatment,ourultrasonicwaveoscillatorsarewidelyused inscalers forefficienttartarremoval,insurgicalknives,andforcalculusfragmentation.
B ioceramics such as hydroxylapat i te ,a l u m i n a a n d z i r c o n i a a r e h i g h l ybiocompatible. Taking advantage of thisp r o pe r t y , we h a v e d e v e l o p ed a ndcommercializedbone fillers and artificialfemoralheads.Bone fillers are artificial bones.Missingp ieces and vo ids occur due to bonefractures,bone tumors,or their treatment.Bonefillersfillsuchspacesforrecoveryandcuring. Clay-l ike arti f icial bones (bonep a s t e ) , w h i c h h a r d e n w i t h t i m e ,appropriatelyfillthevariousmissingspaces.
Our artificial femoral heads exhibit highstrengthandhavesurfacesmachinedwithh igh precis ion. Accordingly , they arepromising for realizing longerartificial jointl i fe than convent ional art i f ic ia l metalfemoralheads.
Medicaloxygenconcentratorsprovideh igher oxygen concentrat ions topat ients with chronic respiratorydisordersusinghomeoxygentherapy.Facedwith the increasingnumberofelderlypersonsandsociety’sgrowingwe l f a r e needs , med i ca l o x ygenconcen t r a to r s a r e needed w i t himprovedenergy-savingperformance.Sansomate-5F consumes up to 63%
l e s s p owe r ( c omp a r e d t o o u rconventional5Lmodels) thanks to itsinverter control and other features.Moreover, the oxygen concentratoroffers quiet operation with l ighterweight.Theequipmenthasalargeeasy-to-readcontrolpanelandvariousalarms,whichare justa fewof its featuresdesignedforuserfriendlinessandsafety.
Playing Outstandingly Out of SightFeature 02
Bonepaste Artificialfemoralheads
11
ManagementNGK SPARK PLUG Group CSR Report 2012
The CSR Committee determines the priority themes for each fiscal year, to implement CSR Policy. The Committee also oversees and evaluates CSR-related activities implemented by the respective committees, working groups and divisions, and makes appropriate proposals regarding them, so as to achieve full optimization of CSR activities, thereby strengthening our business foundations.The CSR Promotion Sub-Committee sets up respective working groups as deemed appropriate, each of which holds discussions on specific themes, such as compliance, BCP, and CSR procurement, and develops countermeasures. In November 2011, the
Compliance Working Group was upgraded to the Compliance Committee, as a subordinate body of the CSR Committee.We have established a companywide CSR promotion system by securing close coordination among the CSR Committee, the CSR Promotion Sub-Commi t t ee and expe r t committees.
Our CSR
We view CSR not just as a responsibility but as an opportunity to be accountable through review of the NGK Spark Plug Group’s economic, environmental and social activities from a global perspective, to enhance corporate value, and to contribute to the sustainable development of society in accordance with our Corporate Philosophy.Our CSR activities are wide-ranging, and include the following:
[Examples]• Offering excellent products to customers• Disclosing corporate information to shareholders and the broader
investor community, in an optimal and easy-to-understand manner
• Collaborating with suppliers for mutual development• Establishing a safe and employee-friendly working environment• Participating in and supporting activities in the local community
To provide our Group’s action guidelines for fulfilling CSR, in April 2011 our CSR Policy was established, which comprises 10 policies, such as the Compliance Policy and others. In line with the CSR Policy, we intend to review and promote CSR based on a multifaceted approach, into the future.
● �We�established�our�CSR�Policy,�which�comprises�10�policies�for�compliance,��risk�management,�quality,�environment�etc.
CSR Promotion System
CSR of NGK SPARK PLUG Group
Nov. 1996 Adopted “Corporate Philosophy”Feb. 1998 Adopted “Corporate Code of Conduct”Apr. 1998 Established Ethical CommitteeFeb. 2003 Adopted “Corporate Ethics Helpline System Operation Guidelines”
Nov. 2004 Revised “Corporate Code of Conduct” Published “Code of Conduct Guidebook”
Apr. 2005 Published “Guidelines on the Handling of Personal Information”
Aug. 2005 Established Export Control CommitteeAdopted “Export Management Regulations”
Feb. 2007 Adopted “Confidentiality Management Regulations”Nov. 2007 Published “Confidentiality Management Guidelines”Sep. 2008 Established Internal Auditing OfficeApr. 2009 Prepared “Corporate Protection Manual”Apr. 2010 Established CSR Promotion OfficeOct. 2010 Established CSR CommitteeApr. 2011 Adopted CSR PolicyNov. 2011 Established Compliance CommitteeJan. 2012 Published “Compliance Guidebook”Mar. 2012 Adopted “Compliance Regulations”
■ Progress in our CSR activities
CSR CommitteeChairperson: PresidentMembers: Expert committee chairpersons, expert
sub-committee chairpersons etc.
Quality Committee
Safety and Health
Committee
Environment Committee
Confidentiality Management Committee
Export Control Committee
Compliance Committee BCP-WG
CSR Promotion Sub-CommitteeChairperson: Appointed from among executives by
the chairperson of the CSR CommitteeMembers: Appointed by the chairperson of the
CSR Promotion Sub-Committee
CSR Procurement
WG
CSR Committee
• Risk Management Policy• Compliance Policy• Information Security Policy• Corporate Quality Policy• Information Disclosure policy• Procurement Policy• Human Resource Policy• Occupational Safety
and Health Policy• Social Contribution Policy• Environmental Policy
■ Philosophy and Policy Organization
CSR Policy
Corporate Codeof Conduct
Corporate Philosophy
Enhancement of Corporate Value
■ CSR Promotion System
Fiscal 2011 Topics
W
W
W
12
ManagementNGK SPARK PLUG Group CSR Report 2012
Compliance● In February 2012, we launched the compliance promotion system, clarifies which
particular divisions are in charge of relevant laws and regulations.● The Compliance Guidebook was distributed to all employees working at the NGK
SPARK PLUG Group.● The Compliance Regulations were adopted.
Basic Philosophy
Wework to increaseawareness amongemployeesregardingcompliancetoactinasociallysensiblemanner,helpingthemtobearinmindthatourenterprise isamemberofsociety.
Compliance PolicyWeacknowledgethatourcompanyisamemberofsociety.Inthelightofthis,weenhancecorporateethics,complywith lawsandordinances, international rules,and company regulations, striving to become a company trusted by theinternationalcommunity.
Action Guidelines
●Wecomplywithall relevant lawsandordinances,theCorporateCodeofConduct,andcompanyregulations.
●Weregularlyeducateandraisetheawarenessofallouremployeestoimpartahigh-levelof ethics and correct knowledge,withwhich they can act voluntarily to preventcomplianceproblems.
●Should a problemoccur,wewill promptly dealwith the problemand fulfill ouraccountability,andwillstrivetoidentifythecausesandpreventrecurrence.
To promote compliance implementation, the ComplianceCommitteewassetupasanexpertcommitteeunder theCSRCommittee.Thedivisionsinchargeofrelevantlawsandregulationsobtain informationon these lawsand regulations, standardizecomplianceprocedures, disseminate them toother divisionsconcerned, and check their compliancewith these laws andregulations.
[MajorrolesofComplianceCommittee]①Toprovideguidanceandsurveillancetoeachdivision,asto its
activitiestowardpreventingcomplianceviolations,andastothedivision’sresponsesifviolationoccurs.
②ToacceptandappropriatelydealwithconsultationsandreportssubmittedthroughtheCorporateEthicsHelplinesystem.
③Todealwithconsultationsandreportsregardingharassment,incooperationwiththeAnti-HarassmentCommittee.
Compliance Promotion System
Consu
ltatio
n
Resu
lt di
sclo
sure
Awar
enes
s su
rvey
Educ
atio
n an
d tra
inin
gEd
ucat
iona
l too
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Audi
tCo
mpl
ianc
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eck
■ Compliance Promotion SystemBoardofDirectors
CSRCommitteeDisciplinaryCommittee
ComplianceCommittee
CommitteeactivitiesConsultationandreporting
Cons
ulta
tions
and
repo
rts
ImplementationofcomplianceAffiliates
InternalAuditingOffice
Divisioninchargeoflawsandregulations(Acquisitionoflegalinformationanditsdissemination)Notification NotificationHelplinechannel
(Insideandoutsidethecompany)
Repo
rting
Reco
mmen
datio
n
Anti-HarassmentCommittee(HumanResourcesDept.andlaborunion)
Plantliaisonstaffanddivisioninchargeoflawsandregulations
Consu
ltatio
ns and
repo
rts
NGKSPARKPLUGCO.,LTD.(Headquarters,branch,salesoffices,liaisonofficesandplants)
ChairpersonofComplianceCommittee
Repo
rting
Fiscal 2011 Topics
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ManagementNGK SPARK PLUG Group CSR Report 2012
Wehaveestablishedan internal reporting system, called the“CorporateEthicsHelpline,”topreventcomplianceviolationsandto swiftly resolveanyproblems.Wealsosetup reportingandconsultationchannelswithinandoutsidethecompany,whichcanbeusedbyemployeesandother informerswhohavediscoveredanillegalorpossiblyillegalact,asameansofprovidinginformation
andseekingconsultation.Westrive tocreateanenvironment inwhich,fromtheinformer’sviewpoint,itiseasytoconsult,byclearlyannouncingthattheconfidentialityofallinformersisprotected.
Corporate Ethics Helpline
Compliance
Weencourageeveryemployee to take interest inbusinessandlegalaffairs,andtobeawareoftheimportanceofsuchaffairs.Thiswillresultinreducingrisksnotonlytoindividualemployees,buttoour companyaswell. In this recognition,wecompiled intoaComplianceGuidebook,which has been distributed to allemployees,theactionguidelinesaswellaslawsandregulationstobefollowedbyGroupemployees.Employeesateachworkplace confirm the content of thisguidebooktoeachother,soastoenhancetheircomplianceawareness.Wealsoholdcompliancelecturesduringlevel-specifictrainingprograms,inwhich familiar examples are used to fostertrainees’betterunderstanding.
Tomaintain internationalpeaceandsecurity,Japanhas imposedlegal regulationson trade thatmay assist theoccurrenceorexpansionofconflict.NGKSPARKPLUGCO.,LTD.hasstipulateditsExportManagementRegulations toensure thoroughcompliancewithexport restrictions,andhasestablishedasystemthatcanflexiblydealwithregulationrevisions. InJune2008,ourcompanywasapprovedasanauthorizedexporterunder theAuthorizedExporters’Program,inrecognitionofitseffortsinestablishingcargosecuritymanagementandcompliancesystems.Wearecommittedtomakingproperimport/exportdeclarations.Wewill continue topromoteexportcontrolsand trade-relatedbusiness incompliancewith lawsandregulations,andto improvetradeefficiency,while fulfillingour responsibilityasanenterprisewithahighexportratio.
Compliance Education and Awareness-Raising Export Controls
ComplianceGuidebook
Infiscal2011, Iservedasa lecturer intheon-siteseminarsabouttheActagainstDelay inPaymentofSubcontractProceedsetc. toSubcontractors.WhiletheActisalawcloselyrelatingtocorporateactivities, it is not familiar to the general public. I thereforeattemptedtogiveparticipantsexplanations,primarily focusingontheAct’soutlineandbasic items.Every time Ilectured, I receivedmany questions fromparticipants. Iwillmakeeffectiveuseof thosequestionsandanswersasvaluableexamplesforfuturelectures.
Foracompanylikeuswithahighexportratio,appropriateexportmanagement is indeedamatterofvital importance,andshouldbegivenhighpriority.TheGeneralAdministrationDepartmentholdsexplanationmeetingstailoredtoeachworkplace,tofacilitatebetteremployeeunderstandingofthe importanceofexportmanagement,aspartofourefforts topromoteappropriateexportmanagement.Wewillcontinuestrivingtoobtain theunderstandingandcooperationofeachworkplace.
Ihavebeenworkingasacontactpersonof theHelpline sinceFebruary2012.Ourcompany’sCorporateEthicsHelplinesystemwasestablishedin2003,buthasremainedalmostunused,becausethesystemhasnotbeenwellknowntoemployees.Toaddressthisproblem,weholdcomplianceexplanationmeetingsthroughwhichwepromote theuseof theCorporateEthicsHelpline system.Anonymousconsultationsarealsoaccepted,making it easier for employees to use thesystem.Thereportedorconsultedcomplianceviolationsareaddressedpromptly.
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KeizoWatanabeGeneralAdministrationDept.
HirokiInuiGeneralAdministrationDept.
YoshiakiSaikiSeniorManager
GeneralAdministrationDept.
■ Flow after Report Is Received via Helpline
CSRCommittee
Employees
Complianceviolator
Compliance Committee
Helplinechannel(insideandoutsidethecompany)
DisciplinaryCommittee
Bothanonymousandautonomousconsultations
areacceptedResults
Whennecessary
Investigation
RecommendationDisciplinary
action
ComplianceCommitteeChairperson
InvestigationCommittee
(Thoseconcerned)
14
ManagementNGK SPARK PLUG Group CSR Report 2012
VOICEVOICEVOICE
Compliance
Privacy Policy http://www.ngkntk.co.jp/english/privacy.html
Information Security PolicyWe regardour own information assets as oneof ourmanagement resources. Through the protection andeffectiveuseofour informationassets,wepursuehealthymaintenanceanddevelopmentofourbusiness.
Action Guidelines
●Weestablish information security regulations that clearlydefine the system and responsibilities to protect all theinformationassetswekeepforourcustomers,ourinformationassetsasinformationresources,andpersonaldata.
●We comply wi th laws , ord inances , and regu la t ionsregardinginformationsecurity.
●We educate all executives and employeeswho handleinformation assets about the importance of informationsecurity,andaboutspecificitemstobeobserved.
●We cont inuous ly implement measures necessary toimprove the management system and to protect ourinformation assets, keeping pacewith a rapidly-changinginformationsociety.
●I f a problem with the information security system ispredicted to occur due to unforeseen circumstances,wewillpromptlytakeactiontopreventanaccidentassociatedwiththeproblem.Shouldtheaccidentoccur,wewillstrivetominimize the damage and take preventivemeasuresagainstreoccurrence.
Toensure security control, I consider it essential todevelopindividualemployeeawareness.Ifemployeesarenotawareofwhatisconfidential, theymay leakconfidential informationwithoutevilintention,resultingintremendousdamagetothecompany.TheConfidentialityManagementCommitteehasformulatedtherulesthatprovideguidancefor concrete confidentialmanagement, andworks to make these rules known to allemployees.
Although intellectualproperty rightsarenotconspicuousundernormalconditions, theyplayan importantrolebehindthescenes;actually, intellectualpropertyrightsareessential foradvantageouslycarryingoutbusinessactivities.Duringin-housetrainingprogramsonintellectualpropertyrights,we impart totraineesthenecessityofintellectualproperty rights forourbusinessoperations.Wealsoexplain to trainees that raising complianceawareness amongengineers and technicians is an importantelementthatdetermineswhetherwesucceedorfailasamanufacturingcompany.
VOICEVOICEVOICE
TadashigeMaegawaManager
GeneralAdministrationDept.
KoheiAbukawaSupervisor
IntellectualPropertyDept.
Toprotectitsexistingandnewlydevelopedproducts,NGKSPARKPLUGCO., LTD. takesmeasures toactivelyacquire intellectualpropertyrightsandmakeeffectiveuseofthem.Weinvestigateandidentify the intellectual property rights of thirdparties in allproductionprocesses, fromearlystagesofdevelopmenttomassproduction, toavoidtheriskof infringingthe intellectualpropertyrightsof thirdpartiesorviolating lawsand regulations.Wewillhenceforth strengthenmanagementof intellectualpropertiesacross theGroup,as thebasis forourcontinuedevolutionasa“manufacturingcompany”.
Needlesstosay,it isofgreatimportanceforcompaniestoproperlymanageconfidentialinformation,incompliancewithrelevantlegislation,includingtheUnfairCompetitionPreventionActandtheActontheProtectionofPersonalInformation.Thatimportanceisincreasingwiththerapidprogressininformationtechnologyinrecentyears.Undersuchcircumstances,ourcompanyestablishedtheConfidentialityManagementRegulationsaspartofourendeavorstoproperlymanagetheprivateinformationofourcompany,customersandsuppliers. Inresponsetotheneedofaninformation-orientedsociety,weplantointroducesmartdevicesinanappropriatemanner,toensurethatwecanswiftlycarryoutourworkanytimeandanywhere,givingtopprioritytothesecurityofclassifiedinformation.OurPrivacyPolicyisavailableonourwebsite.
Protection and Effective Use of Intellectual Properties
■ Anti-Counterfeit MeasuresCounterfeitsofsomeNGKSPARKPLUGGroupproductshavebeenfound.We require local regulatoryagenciesconcerned to takeappropriateaction,notonlybecausethesecounterfeitsviolatetheintellectualpropertyrightsofourGroup,butalsobecausetheuseof low-qualitycounterfeit products may cause amalfunctionoraccident.Wehavealsoparticipatedinactivitiesledbyindustrialassociationstoeliminatecounterfeits.
■ Intellectual Property Training and the Incentive System
Wehold level-specific training programs for engineers andtechnicians,toenablethemtoimprovetheirknowledgeregardingintellectual properties, accurately understand the value ofinventionsandacquiretheir rights.Wealsoorganizeseminarsonintellectualpropertyrightsstrategies formanagers,and inviteoutside lecturers.Moreover,asystemwasestablishedtoprovide incentives or rewards foremployee inventions,therebyenhancingtheirmotivationforinvention.
IntellectualPropertyTraining
Sparkplugpackage(Upper:counterfeit,lower:genuineproduct)
Security Control / Information Security
15
ManagementNGK SPARK PLUG Group CSR Report 2012
Risk Management● Business Continuity Plan (BCP) Working Group set up to review our BCP.
Risk Management PolicyWearepreparedtodealwithvariouspossiblerisks,suchasnaturaldisasters,accidentsandspreadofnewinfectiousdiseases.Ifsuchariskshouldarise,wewillacttominimizethe impactonourstakeholders.Wealsoworktorestoreand continue smooth business operations, therebymaintainingtrustfromourstakeholders.
Action Guidelines
●We strive to prevent factors that could affect businesscontinuity.
●We conduct our act i v i t ies wi th top pr ior i ty on theprotectionofhumanlife.
●Weminimizeimpactonrelatedparties.●Westrive for rapid restorationofbusinessoperationsandstablesupplyofproductsandservices.
●Wetakemeasurestopreventtherecurrenceofrisks.
Basic Philosophy
Inoperatingbusiness,wefacemanyrisksincludingnaturaldisasters,accidents,terrorism,andthespreadofnewinfectiousdiseases.Ifanunforeseen incidentoccurs,wewillactgivingtoppriority to theprotectionofhumanlife.Wehavealsomadecontingencyplanssothatwecansmoothlycontinueourbusinessoperationevenundersuchcircumstances.
ManyofNGKSPARKPLUGGroup’soperationsitesare located inanareavulnerabletothreepotentialmajorearthquakes—aTokaiEarthquake,aTonankaiEarthquake,andaNankaiEarthquake.Aheadofother riskmanagementmeasures,wethereforesetuptheBCPWorkingGroup,undertheCSRPromotionSub-Committee,toreviewtheBCP.Asforrisksotherthanmajordisasters,relevantdivisionstaketheleadinoureffortstomitigatetheeffects.
InreferencetohowlocalgovernmentsandcompaniesrespondedtotheGreatEastJapanEarthquake(March11,2011),weconductreviewsof our BCP including initial response to emergency.Meanwhile, we strive to increase the levels of employeerecognitionandunderstandingoftheBCP,sincetheyarevital forensuringitseffectivefunctioning.The establishment of a practical BCPwill lead to enhancedtransactionreliabilityinourfuturebusinessactivities.Eachbusinessdivisionthereforeworkstoreview itsBCP,whichalsocoversoursupplychain.
Risk Management Promotion System
Reviews of the BCP
VOICEVOICEVOICE
TheBCPWorkingGrouppromotesdisaster-preparednessassumingthe occurrence of possible earthquakes based on damagepredictionsbytheCabinetOffice.In fiscal2012,weclarify the initial response tobe taken in theeventofearthquake, take incontextand implementemergencydrills.Wealsoplantoperformbusinessimpactanalysis(BIA),soasto devisemeasures focusing on importantactivitiesrelatingtoourkeyproducts.
YukiAidaSupervisor
GeneralAdministrationDept.
Toprotectemployeehealth fromthe influenzathatprevaileveryyear,andtherebyensurethesmoothcontinuationofourbusiness,weworktopreventthespreadoftheinfections.Ifthereisasignofgroup infectionataworkplace,wetake immediateand intensivemeasurestocontaintheepidemic.Duringthefluseason,weissueweeklyreportsothatallemployeescansharetheinformationandtakeeffectivecountermeasures.Inaddition,wearealwaysattentive to the trendingof theavianinfluenzaH5N1,which isconsideredonecandidate for thenextpandemicinfluenza,andcollectrelevantinformation.
Response to New Infectious Diseases
VOICEVOICEVOICE
InApril2009,thenovel influenzavirusH1N1brokeout inMexicoandrapidlyspread throughout theworld.At that time,wewereunclearaboutaway toaddress theproblem,but itwasagoodexperience.Weaim tobeprepared to takeappropriateaction,evenifanewvariantofthehighpathogenicavianinfluenzasuchasH5N1, said tobe the strongest everof its kind, emergesandspreadsfromhumantohumaninthefuture.
ShikoAbeHealthCarePromotion
HumanResourcesDept.
Fiscal 2011 Topics
16
ManagementNGK SPARK PLUG Group CSR Report 2012
Corporate Governance
Basic Philosophy
Webelieve that it isour foundationaland importantmanagerialtask toestablishandmaintaina fairandefficientmanagementsystem, whi le secur ing soundness and transparency inmanagement, inordertoenhancecorporatevaluebyfulfillingourcorporatesocialresponsibilities.
● We reviewed and redeveloped the corporate governance system in preparation for introducing the corporate officer system in April 2012.
InApril2012weintroducedthecorporateofficersystemandthesystemfordeterminingofficers’remuneration,basedonassessmentoftheirperformance.Thesesystemswereintroducedbecausewebelievethat,toachievefurtherdevelopmentintherapidlychangingbusinessclimatesandglobaleconomy,weneedspeedydecision-makingandbusinessexecution.Moreover,decision-makingruleswerere-examinedandrevisedtoclarifywhereresponsibility liesandtoreducedecision-makingtime.
NGK SPARK PLUGCO., LTD. is a companywith a Board ofCorporateAuditors,which consistsof two standing statutoryauditorsand twoexternal auditors.Theseauditorsattend themeetingsof theBoardofDirectors and, if necessary, variouscommitteemeetings,tograspthestatusof importantissues.Theyalso supervisedirectors’executionofduties, throughauditsofmajorofficesandsubsidiaries.
TheInternalAuditingOfficereportstothemanagementtheresultsof thebusinessauditingofNGKSPARKPLUGCO., LTD.and itsaffiliates,andifnecessary,makesproposalsonhowtocorrectanyproblemsandimprovebusinessoperations.Inaccordancewith requirements for the internalcontrol reportsystemoverFinancialReportingunder theFinancial Instrumentsand Exchange Law, the internal auditing office assesses theeffectivenessof internalcontroloverfinancial reporting, toensurethe reliability of theGroup’s financial statements, therebymaintainingandimprovingourinternalcontrol.
Management Organization
Management Oversight Functions
Internal Audits
■ Corporate Governance SystemGeneralmeetingofshareholders
BoardofDirectors
InternalAuditingOffice
CorporateOfficers'Meeting
VariousConferenceandCommittees(CSRCommitteeetc.)
BusinessOperationSection/GroupCompanies
Appointment/dismissalAppointment/dismissal
Appointment/dismissalIndication
Audit
Audit
Cooperatesmutually
BoardofCorporateAuditors
IndependentAuditors
Cooperatesmutually
Disclosure
Eachplanthasestablished itsown fire-preventionmanagementsystemaspartofourfireanddisasterpreventionefforts.Aswell,eachplanthasan in-housefire-fightingteam,whichalwaysstrivesto improve its skillsbyconductingmonthlydisasterdrills andparticipating in local skill competitions. Thesedisasterdrills,designed forgeneralemployees,adoptvarious scenarios; theirprograms includereliefexercisesandconfirmationofevacuationareas,tobeusedintheeventoftsunami.InMay2011,afirebrokeoutinaroomoftheKomakiPlant.Duetoperiodicdrills,however,employeesimmediatelyreportedittothefirehouseanddistinguishedthefireatanearlystage.Companywideinspectionswerecarriedouttoeliminatetheconceivablecausesofthefire,soastopreventthereoccurrenceofasimilaraccident.
Safety and Disaster Prevention
Water-dischargeexercise(KomakiPlant)
Reliefexercise(IsePlant)
Risk Management
Indication
IndicationAdministrationOfficerinCharge
CorporateOfficers
PresidentandCEOCorporateManagementCommittee
Indication
Fiscal 2011 Topics
17
S o c i a l R e p o r t
With Our Customers
W ith Our Shareholders and Investors
With Our Suppliers
With Our Employees
W ith Local Communitiesand International Society
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Social ReportNGK SPARK PLUG Group CSR Report 2012
● We worked hard for quality assurance from the aspects of systems and human resources, ensuring outstanding quality of our products.
With Our Customers
Basic Philosophy
UnderthecontinuouslyevolvingbusinessenvironmentsurroundingourGroup,customers’qualitydemand isalsobecomingstricterandmore complex. Against this backdrop, companies areincreasinglyexpectedtofulfilltheircorporatesocialresponsibilities,by sincerely listening to customers’opinions, adequately andpromptlyrespondingtoawidevarietyofrequestsandissues,andmeetingdiverseexpectationsfromcustomers.Toappropriatelyunderstandthediverseneedsofcustomersandpromptlytakenecessaryactionsfromtheviewpointofcustomers,weatNGKSPARKPLUGCO., LTD. are committed tomakingcompanywideefforts to improveourqualityassurancesystem,aimingtoprovidesafeandreliableproducts thatensuregreatercustomersatisfaction.Tomeetcustomers’diverseexpectations,wealsocontinueactivelycommunicatingourproductsandserviceinformationtocustomers,whileatthesametimemanufacturingproductsbymakingthebestuse of themost suitable technology and our accumulatedexperienceasamanufacturer.Throughtheseefforts,wewillworkhardtooffernewvaluestosociety.
Corporate Quality PolicyWecontinuetosupply“QualityProducts”tosocietywithanemphasison“CustomerFirst,”“TotalInvolvement,”and“ContinuousImprovement”principle.
Action Guidelines
●Westrivetotakeacustomer-orientedapproachtoaccuratelyunderstandawidevarietyofcustomers’needsandprovidequality products and services, aiming to ensure greatercustomersatisfaction.
●Weencourageallouremployees tobeactively involved inquality improvement activities, based on companywidecooperation,andtoachievehighergoalsbymakingthebestuseof theirown individualabilitiesandcreativity toaddressproblemsandchallengingissues.
●Accurately responding to ever changing social/marketenvironmentsandthediverseneedsofcustomers,westrivetocontinue improvingour systems, processes, products andservices,aiming to furthergrowasanenergeticandsoundcorporation.
Since itsestablishment in1936,NGKSPARKPLUGCO.,LTD.hasalways emphasized“NittokuQualityMind,” representing thecompany’s traditionalmentality thatensuresaquality-orientedmannerofdoingbusiness.Thistraditionremains intact,asshownbyourBasicQualityPolicyrevisedin2006.Based on our corporate quality policy, our divisions haverespectively established comprehensivequalitymanagementsystems inconformitywiththe ISO9000seriesand ISO/TS16949standards,promotingqualityassuranceactivities.Inaddition,withtheaimof reinforcingourcompany-widequalityassuranceefforts,wehavestrengthenedcollaborativeactivitiesamongourQualityCommittee,QualityControlGroupandqualityassurance sections of respective business units, therebyestablishinga company-wide system tocontrol and superviseproductquality.Underthissystem,theQualityCommitteeworkstoidentifyquality-relatedrisksbyreviewingoperationsthroughouttheorganizationandpromotescorrectiveorpreventivemeasures
againstanyidentifiedrisks,withtheultimategoalofprovidingsafeandreliableproductstocustomers.
Quality Management System
Quality Committee
QualityAssuranceSection
QualityAssuranceSection
QualityAssuranceSection
QualityControlGroup
AutomotiveComponentsGroup
CommunicationMediaComponents
Group
TechnicalCeramicsGroup
Since our company’s foundation, our attitude towardmanufacturinghasbeenbasedonapolicyof“nocompromiseonquality,”knownas“NittokuQualityMind,”thatrepresentsthecompany’sstrongemphasisonquality integrity,ensuringtheproductionofsafe,reliableproductsofhighqualitytothesatisfactionofcustomers.In response to the tendency toward increasing severe
opinionsforqualityinsociety,wewillfurtherstrivetoimprovethe qual i ty of our products through company-widecollaborativeeffortsforqualityassurance,onthebasisofourlong-establishedquality-orientedstance.
ToshikiSawadaGeneralManager
QualityControlGroup
VOICEVOICEVOICE
Fiscal 2011 Topics
19
Social ReportNGK SPARK PLUG Group CSR Report 2012
NGK SPARK PLUG CO., LTD. is committed to quality management by promoting total quality management (TQM) activities.●Top-down activities to embody our corporate policy in the policy management.● Daily management to standardize prescribed operations at each workplace,
as well as maintenance and improvement activities.● Bottom-up activities to foster human resources and activate workplaces,
by encouraging small groups to conduct quality and business improvement activities.
■ EducationWe provide a wide variety of QC education and training programs about quality control, management techniques, QC circle activities, quality management systems, measurement management, etc. To ensure that knowledge gained through these programs is utilized in the workplace, we also offer practical guidance and support to our employees. As part of our activities to enhance quality awareness and motivation of employees as well as to promote quality education, we hold such events as process patrol by the President, quality-related exhibitions and lectures on quality.We also provide practical guidance to our suppliers to promote quality education and solve problems, aiming to encourage them to deliver higher quality parts and materials by conducting continued quality improvement efforts.
■ NQC activities (small-group activities)We promote “NQC Activities,” which refer to QC circle activities that aim to develop human resources and improve workplace capabilities by continuously addressing various problems and issues.During “Quality Month” every November, the results of NQC activities are announced at the central presentation meeting, and the President Award is granted in recognition of best practices. Commendation is also given to small groups implementing excellent NQC activities in daily operations. By encouraging employees to participate in presentation meetings and training programs outside the company, we strive to enhance their motivation and further activate small group activities.
■ Management of instruments and measuring operationsFor quality control and quality assurance, it is essential to ensure the integrity of all measuring instruments and confirm the reliability of measuring results. For this reason, we conduct calibration of all measuring instruments on a regular basis to confirm their ability to make accurate measurements. The level of precision of measurement is affected not only by the precision of measuring instruments but also by the method of using them, and therefore we emphasize employee education on the appropriate use method of each instrument.
“Measurement” is one of the most fundamental operations in manufacturing for building outstanding quality, we continue to make efforts to improve the management of measurement instruments and measuring operations throughout our Group companies as well as our suppliers, by providing them with suff ic ient assistance, as part of the efforts to bui ld our manufacturing competence.
Quality Improvement
With Our Customers
The meeting for exchange among production departments is a regular event held since 2009, in which we have a chance to talk with general managers and managers as well. Originally, the event used to emphasize “quality issues,” but since last year, the “5S (five S’s)” initiative has been the main theme. Personally, I had been confident about the manner in which I manage my workshop, but the recent visits of people invited from other departments to our workshop gave me opportunities for some discoveries and further raised my aspirations. I continue to keep in mind the importance of going back to the basics, remembering the basic, and staying close to manufacturing fundamentals by paying attention to “three actuals” – actual place (on-site confirmation), actual object (direct investigation), actual conditions (judgment of the status quo) – in making efforts to maintain good practices.
VOICEVOICEVOICE
Yoichi ImaedaManager, Industrial Products Dept.
Fine Ceramics Div.
My QC circle consists of only 8 members, and is a mixture of workers in three shifts and other shift patterns. Therefore, some members are always missing from our meetings. But it is still possible for us to keep things going smoothly and even to vitalize our activities, by making some efforts. The success of our efforts has been proven by the recent acquisition of the President’s Award for our good performance.Without being satisfied with the present conditions, we continue to make collaborative efforts toward our goals that we have set high with the ambition of reaching our ideals, in order to consistently improve upon present conditions.
VOICEVOICEVOICE
Takashi NakamuraSpark Circle (A)
Production Dept., Nagoya PlantSpark Plug Div.
I thought that I would go to the Instrumentation Office only when I need calibration of my instruments, but I have recently discovered that they can help us solve problems in diverse areas. Actually, thanks to their expertise and assistance, we have successfully promoted inter-plant standardization of instruments management methods, and thanks to their instructions, we have acquired skills in using and handling equipment appropriately. Their face-to-face assistance empowers line operators technically and mentally. This effect should be maintained, for further development of our manufacturing strengths.
VOICEVOICEVOICE
Akira HatanakaSupervisor
Production Dept., Miyanojo PlantSpark Plug Div.
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Social ReportNGK SPARK PLUG Group CSR Report 2012
Inquiries and complaints on our products received from customers are first accepted at our sales division. Then the quality assurance division works together with the technical division to quickly respond and take necessary actions to the inquiries and complaints.
Our website named “Plug Studio” disseminates information on spark plugs, exhibitions at events, motor sports, etc. Using our applicable product number searching system, users can find a product number and the number of spark plugs applicable to the respective type/model of automobile.
We use opportunities provided by exhibitions and auto races to directly communicate with customers on venue by showing our products and technologies, and also update our knowledge about market needs.During the recent auto exhibitions and racing events, we held demonstrations of our spark plugs, to show directly to visitors how important it is to use a good product and make necessary replacements.
We make it a rule that any product defect we have detected and found to possibly cause harm to customers be immediately announced to the public through our websites, newspapers, trade journals and other media as appropr iate and that we simultaneously implement countermeasures against such defects to protect all users.
Responding to Inquiries and Complaints
Information Dissemination through Websites
Communication through Exhibitions and Events
Responding Product Defects
Plug Studio W
http://www.ngk-sparkplugs.jp/english/index.html
Some of our room Type humidity/temperature detectors and room Type humidity detectors marketed during the period between 1987 and 2007 have been found to have a defect possibly causing thermal damage to users. Free servicing for these products started in April 2010, and we are still working hard to locate and reach all users of these products. Out of the total number of about 500 possibly defective units, 194 units have been located and repaired with safety countermeasures introduced (as of the end of July 2012).
Importance Notice about our Room Type Humidity/ W
Temperature Detectors and Room Type Humidity Detectors
INTERNATIONAL CERAMC EXHIBITION 2011
Plug replacement demonstration at the TOKYO Auto Salon 2012
MECHATRONICS TECHNOLOGY JAPAN 2011
PR Booth at the Suzuka 8 hours Endurance Road Race
“It’s informative!” “Easy to understand!” We heard these phrases frequently from visitors to our booth at MECHATRONICS TECHNOLOGY JAPAN 2011. We of the Cutting Tool Division were in charge of this recent exhibition, and our videos presentation via iPad successfully drew visitors’ attention and contributed to the improvement of their understanding about our products. Our presentation was highly evaluated by visitors for its use of easy-to-understand videos. We continue to make efforts to improve our sales promotion of NTK’s cutting tools, with taking advantage of state-of-the-art devices as appropriate.
VOICEVOICEVOICE
Hideki KatoSales & Marketing Dept.
Cutting Tool Div.
Customers
NGK SPARK PLUG CO., LTD.
Inquiries and complaints Response
Sales Dept.
Quality Assurance Dept. Engineering Dept.
■ Response to inquiries or complaints
With Our Customers
21
Social ReportNGK SPARK PLUG Group CSR Report 2012
Each June, we hold our Ordinary General Shareholders’ Meeting, at which we explain the business results of the previous year to our shareholders, who then vote on the matters to be resolved. The stock distribution of NGK SPARK PLUG CO., LTD. is shown in the pie-chart below.
Our shareholders and investors assist us in promoting the sustainable development of our business and improving our corporate value, and in this sense, they are not only supporters for us but also our important partners. So we actively communicate with them, through investor relations activities, to explain our business environment, financial conditions, visions and growth strategies. For overseas institutional investors, we visit major financial centers in North America, Europe and Asia to see them individually on a regular basis. For domestic analysts and institutional investors, we hold meetings to explain about our organization. We also meet with individual investors from time to time to communicate our business activities, to ensure sufficient understanding on their side.
Returning profits to our shareholders is one of the priorities on our agenda, and we aim to maintain consistent and stable payment of dividends. Presently, we seek to achieve a consolidated dividend payout ratio of 20% or more, and intend to continue semiannual payment of dividends. Our dividend payment plan is based on comprehensive financial strategies taking into consideration the following budgets; R&D expenses (as needed for future growth), capital investment (to expand or streamline our business) and internal reserves (for future investments).Dividend per share during fiscal year 2011 was 22 yen.
Basic Philosophy
We at NGK SPARK PLUG CO., LTD. are well aware that promoting transparent and fair information disclosure is indispensable to having all our stakeholders better understand and evaluate our business operations. To achieve this goal, in addition to meeting the legal standards of information disclosure, we also strive to strengthen information disclosure through various media and promptly post information on our website, with the aim of ensuring stakeholders’ greater trust in our business operations.
● We held meetings for individual investors to communicate our corporate activities.
Information Disclosure PolicyAiming to become an enterprise capable of receiving great support and popularity from people around the world, we strive to conduct transparent business operations and fair information disclosure.
Action Guidelines
● We disclose any corporate information required to be disclosed by the Financial Instruments and Exchange Act and other laws and regulations, in an accurate and timely manner.
● We actively disclose our corporate information, which is not subject to laws and regulations however deemed to be important for stakeholders, through our daily actions, such as issuance of a press release and updates of our website.
● We focus on enhancing communication with our shareholders, investors and other stakeholders to further promote mutual understanding with them.
We were selected for the ninth year in a row (as of June 2012) to be a member company of the FTSE4Good Index Series, the leading SRI index in the world. We will continue our concerted efforts to become an enterprise capable of winning the trust of investors.
Selected to be a Member of the Social Responsibility Investment (SRI) Index
PICK UP
Shareholders’ Meeting IR Activities
Returning Profits to Shareholders
With Our Shareholders and Investors
Investor Relations W
http://www.ngkntk.co.jp/english/ir/index.html
■ Share DistributionShareholders by category
(As of March 2012)
Ratio of Held Stock
Total:14,523investors
Total:223,544,820shares
Financial institutionsShareholders involved in the trust businessFinancial commodities tradersOther domestic organizationsForeign organizations and investorsIndividuals and othersOur own shares
26.06%
18.10%
14.94%
95.11%
2.62%
31.28%6.32%0.68%
General meeting of shareholders held in June 2011
Fiscal 2011 Topics
22
Social ReportNGK SPARK PLUG Group CSR Report 2012
Basic Philosophy
It is indispensable to establish healthypartnershipswithoursupplierstoprocurebetterrawmaterialsandpartsinamoretimelyandstablemanner.Throughoursupplychainsystem,weworkhardtogetherwithsuppliers,aimingatmutualprosperityand furtherstrengthenedmutualtrust.
● We held seminars for our procurement personnel to ensure their compliance with the Subcontract Act.
Procurement PolicyWeaimtorealizegloballyoptimalprocurementbasedourquality products principle. To this end,we focus onstrengtheningcooperationwithsuppliersandpromotingourCSReffortsthroughoutoursupplychainsystem,whileat thesametimestriving tocarryoutproperpurchasingtransactionswhenprocuringmaterialsandparts,basedonthefollowingguidelines:
Action Guidelines
●Weconduct rational transactionsbasedon fair, transparent,andopencompetition.
●Weselectasupplierbasedoncomprehensiveassessmentofitsproductquality, technology,prices,deliveries,andefforts tocontinuouslymakeimprovements.
●Aimingtobecomeagoodcorporatecitizen,weareengagedinbusinessoperationscomplyingwithapplicablenationalandinternationallawsandregulations.
●Weensurestableprocurementofbetterqualityproductsatareasonablecostandanearlierdelivery.
●Aiming toprocuremoreeco-friendlyproducts,westrive topromoteourgreensuppliersystem.
●Aiming tohaveour suppliersunderstandour company,westrivetoestablishmutual trustwithoursuppliers.Recognizingthatweandoursupplierscanbegoodpartnersforeachother,westrivetorealizeoutmutualdevelopment.
With Our Suppliers
Wepromote the following activities for suppliers and ouremployees respectively, for the purpose of ensuring fairtransactionswith suppliersand theestablishmentofmutuallybeneficialsoundpartnershipwithsuppliers.<For suppliers>・Weactivelycommunicatewithoursuppliers, throughcorporatepolicyconference,etc.,toexplainourcorporatepolicy.
・Weclarifyourgreenprocurementguidelinesbyexplainingthemonourwebsites. W (Japaneseonly)
・Weprovide face-to-faceassistance throughdiverseactivities,including5Sworkplaceimprovementactivitiesandseminars.
・WerenewcontractswithrespectivesuppliersreflectingournewCSRguidelines, strengtheningcomplianceandenvironmentalconservation.
<For our employees>・Weholdseminarsforourprocurementpersonneltoensuretheircompliancewith the SubcontractAct.
Weholdacorporatepolicyconference toourmain suppliers,offeringthemanopportunitytodeepentheirunderstandingofthepresentsituationofourcompanyandourgoals.AttheconferenceheldinMay,2011,explanationwasgivenaboutourbusinessperformance,thefifthmedium-termmanagementplan,aswellas respectivedivision'spolicyunder theplan.Wealsoshowedthedirectiontobetakenbyourcompany,reaffirmingthatwewouldworkwithsuppliers toovercome thecurrent severebusinessenvironments. Inaddition,werequestedoursupplierstotake responsibleactions toappropriatelycontrol substancesofenvironmentalconcern,promotequality improvementandcostreduction,andfacilitateCSRactivities.
Promoting CSR-Oriented Procurement
Sharing Information on Our Corporate Policy
Weexplainedourvisiontosuppliers.
In-houseseminarontheSubcontractAct
ThemissionoftheProcurementGroupistosuperviseandoptimizeprocurementactivitiesoftheNGKSPARKPLUGGroupfromaglobalstandpoint,tocontributetoproductionoptimizationthroughouttheorganization.To thisend,weplaya role tocoordinatebetweenheadquartersandrespectivedivisions,buildingandstrengtheningmutualpartnershipwith suppliers through fair and transparenttransactions. Today, companiesareexpected topromoteCSRprocurementandalsoexpectedtobeaccountabletothesocietyforprocurementactivities. Aiming toachievethese goals,we strive to promote ourCSRprocurementactivities,ensuringoursuppliersunderstandingandsupportforus.
VOICEVOICEVOICE
TeppeiOkawaCorporateOfficer
ProcurementGroup
Fiscal 2011 Topics
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Social ReportNGK SPARK PLUG Group CSR Report 2012
With Our Employees
Basic Philosophy
Acknowledgingthatemployeesarethemost importantmanagementresources,werespect thediversityand individualityofouremployees,aimingtocultivateawidevarietyofhuman resources.Wealsoplaceanemphasisonofferingadesirableworkingenvironmentinwhichindividualemployeesareencouragedtomakefulluseoftheircapabilitiesandpotential.
● We launched the full-scale “diversity” initiative.
Human Resource PolicyWeacknowledgethatemployeesare themost importantmanagementresources. Inthe lightof this,we respect thediversityand individuality of our employees andcultivate abundant human resources,strivingtopromotethefurtherdevelopmentofourGroupasawhole.
Action Guidelines
●Respectingtherightsofouremployees,weeliminate discrimination and harassmentsin employment , and avo id the use o fforcedlabororchildlabor.
●We secure and foster human resourceswhohelppassdownourqualityproductsprinciple to the following generations. Tothisend,weprovidelearningopportunitiesandotherprograms to support the careerdevelopmentofouremployees.
●We es tab l i sh a personne l eva luat ionsystemtoensurethatpeoplewithdifferentqua l i t i e s can f u l l y r ea l i ze t he i r owncapabilities.
Thingsarechangingrapidlyinsideandoutsideourorganization.Asweseepeople’snewsenseofvalues,drasticmarketmovementsandemergingcountries, it iscertain thatsocietyfacesdrasticchangeseverexperienced.We,attheHumanResourcesDepartment,workonthereformofourpersonnelsystem,with thegoalofempoweringourorganizationtogain the followingstrengths;①theability tocopewithchangesandsurvivedifficulties,bydevelopingdiversehumanresourceswithacan-dospiritand theambition tocreatenewbusiness,products,technologiesandmarkets,and②aGroup-widepersonneltrackingsystem,allowingthecompanytoidentifyexcellentemployeesindomesticandoverseasunitssoastoprovidethemwiththerightpositionandchancetousetheirtalentandaspirationseffectively.Weneedanddevelopthosepeoplewhohaveadiscerningeyetodistinguish“assets”from“wastes”forourorganization,whoneversimply resign themselves to the present situation,whomakestrenuouseffortstocopewithdrasticchangesandhaveanaspirationtorealizeaninnovation.
VOICEVOICEVOICE
MasakazuMoriGeneralManager,HumanResourcesDept.
Labor-management relationsshouldbeorientedtothecombinedemployer-employeeeffort tocontribute to society through theprovisionofgoodproductsandservices.AtNGKSparkPlug,bothlaborandmanagementunderstandtheirrespectiveresponsibilitiesandstriveto improvetheworkenvironmentthroughmutual trustandcooperation.
Labor-Management Relations
■ Labor-Management ConferencesLabor-management conferences are held on a regular basis,providing interactive communication opportunities.During aconference,informationexchangesaremadeanddiverseissuesarediscussed, including topicsofmanagement issuesandworking-hoursreform.
■ Reduction in Working HoursWehavea“noovertimeday”onceaweek. On this day, labor unionm emb e r s a n d m a n a g em e n trepresentativespatrolallworkshopstogetallemployeestoleaveatthedesignatedtime.
■ Anti-Harassment MeasuresLabor andmanagement areworking together toprevent anyharassmentandtoprotectthehumanrightsofallemployees.TheWorkRulesofNGKSPARKPLUGCO.,LTD.explicitlyprohibitallsortsofbehaviorsthatconstituteharassment,andwehaveananti-harassment committee responsible for thepreventionof suchbehaviors.Also,allplantshaveanadvisordesignated jointlybylaborandmanagementtoreceiveemployees’assertionsorreportsofharassment.
■ Greeting CampaignWehavebeencontinuing the“greetingcampaign,”encouragingemployeestosay,withasmile,“goodmorning”atthestartofeachdayand“goodbye”when leavingafterwork.Onceamonth,representativesof the laborunionandthemanagementstandatthe entrance in themorning andafterwork, toexchangegreetingswithemployees.
Noovertimeday Greetingcampaign
Employment and Human RightsFiscal 2011 Topics
24
Social ReportNGK SPARK PLUG Group CSR Report 2012
With Our Employees
Wepromotediversityofourorganization,aswebelievethat theideaofdiversityand inclusion isessential forcompaniestoattainsound growth and ensure happiness of all employees.Here,diversitymeansanemployee-friendlyworkplaceacceptingdiversepeople(whereallpeopleregardlessoftheirgender,age,disability,nationality,etc.enjoyworking)andalsomeansdiversevaluesandideasthatmovethecompanyforward.
Promoting Diversity
■ Post-retirement reemploymentIn2001,we introducedapost-retirement reemploymentsystem,withtheaimoftakingadvantageof long-accumulatedknowledgeandexpertiseofretiredemployeesandalsosatisfyingtheirdesiretostayatwork.Employmentoftheelderlypopulationisanimportantissueforoursociety, as the national pension systemhas been reformed,deferringthestartingageofrecipients,andthedemographicshiftintoaging society isquite rapid.Weworkhard to seekmorepossibilities forelderlyworkers,and intendtodesignvariousnewreemployment systems that take into considerationaptitude,motivationandabilitiesofrespectiveelderlypeople,soastofindmutually beneficial solutions for the employer and senioremployees.
100
80
60
40
20
0
Number of users (unit: persons)
(fiscal year)
78
4955
81
2010
73
20112007 2008 2009
■ Empowerment of female workersThe ratioof femaleworkers to theentirenumberof full-timeemployees isonly15%,partlydue to thecharacteristicsofourindustry,buttheiraveragelengthofemploymentisaslongas13.2years,whichmeansthatwehaveafavorableworkenvironmentforwomenincludingwivesandmothers.As of today, a total of 36 femaleworkers have used ourrepositioningsystem(totransfer fromgeneralclericalpositionstothemanagerialtrack)thatwasintroducedin1999,andtheratioofwomentotheentirenumberofemployeesonthemanagerialtrackhas risen to about 10%.Accordingly, the number of femalemanagersisgraduallyincreasingfromyeartoyear.Wecontinuetoworkhard topromoteempowermentof femaleworkers inourorganization.
Assistant managerSupervisor
Manager
25
20
15
10
5
020082007
Number of persons
(fiscal year)
54
2009
18
2010
22
20111219
117
18
9
■ Number of female workers in a managerial post by fiscal year
■ Work-Life balanceOuremployeedemographyshows that thenumberof thoseonmaternity/paternityleavehasbeenconstantataround50personsin recentyears. Inourcompany,many femaleworkers return toworkafterleave.OurPaternity/MaternityPlusprogram,whichwasnewlyestablished in2010, ishelping togradually increase thenumberofmaleusersofourchildcare leavesystem.Webelievethatemployees’ increased timewith their familymemberswilleventuallyhelpimprovethequalityoftheirworklife.
Maternity leavePaternity leave Nursing care leave60
50
40
30
20
10
020112007 2008 2009 2010
Number of users (unit: persons)
(fiscal year)
45
58 55
0
48
12 1
47
0
441
541
147 44
3
058
■ Number of employees using the leave schemes
■ Number of retirees reemployed under the system
Weconductedaquestionnairesurveyon7maleemployeeswhotookchildcareleave.・Allof thesevenrespondentssaythat theyaresatisfiedwiththeirdecisiontousethesystem.
・Theyrecognizepositiveeffectsontheirwork,includingimprovementsintheirwayofusingtime.
・Manysaythatmorepublicityshouldbegiven– theoutlineof thesystemaswell as its relevance towageandbonus shouldbeexplainedmoresufficiently.
・Sixoutof thesevenbelongtothesamedepartmentthat the firstmaleuserofthissystembelongsto.
・Thelengthofleavevarieswidely,rangingfrom20daysto6months.
Voices from paternity leave system users (Results of a questionnaire survey)
I’vegottwins,anddecidedtotakea6-monthpaternityleave.BothmywifeandIareunabletoreceivehelpfromourparentsbecausetheyliveindistantplaces,soImademydecisiontotakepaternityleavequicklyandwithouthesitation.Thisopportunitytospendlong,deephourswithmykidsanddoinghouseworkhasenabledmetothinkalotaboutmyworkandfamilyrespectively.Also,theexperienceof full-timechildrearing,allowingmetoseecloselyeverymomentofgrowthofmybabies–once-in-a-lifetimemoments–wassopreciousandofgreatjoytome,andIamgladthat I tookthisopportunity.
VOICEVOICEVOICE
KoichiroShimogamiSupervisor
EngineeringDept.OrganicPackageDiv.
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Social ReportNGK SPARK PLUG Group CSR Report 2012
With Our Employees
■ Employment of the disabledAs a result of our efforts to promote the employment of people with disabilities, the ratio of disabled persons to the entire number of employees at our organization has reached 1.84% during FY2011, exceeding the legally required percentage. Placement of these disabled employees is conducted with sufficient care and attention to safety aspects, and we make efforts to provide them with a comfortable work environment. We continue to promote the employment of people with disabilities.
1.53
2
1.8
1.6
1.4
1.2
020102007 2008 2009
Employment Rate (%)
Legally required ratio 1.83
1.501.76
2011
1.84
(fiscal year)
■ Percentage of Disabled Employees
We aim at the development of those who can communicate the company’s traditional attitude of emphasizing quality-oriented principle to younger employees, and also those who have the ability to cope with changes inside and outside the organization and follow through reforms. To this end, we implement diverse education and training programs systematically, based on our corporate Human Resources Development Concept, with the aim of ensuring continuous capacity building of employees.
Human Resources Development
Fostering employees who, as a member of the corporate family, observe our corporate rules and independently take actions with a self-reliance spirit.We seek:● Persons who are full of curiosity and actively take on challenges● Persons who flexibly adapt themselves to changes in circumstances,
showing a positive attitude ● Persons who logically think from the other person’s perspective and
sincerely take necessary actions
Human Resources Development Concept
■ Education/training programsOur education and training activities consist mainly of OJT (on the job training) opportunities, through which employees are trained to acquire skills and knowledge in their normal working situation. We also have OFF-JT (off the job training) programs, providing employees with learning opportunities outside their respective workplaces.We have a total of 153 OFF-JT programs, that include “quality education,” “environment/safety education,” “education on the role of each track; global human resources education” and “career improvement support”. During FY2011, a total of 4,951 employees participated in these OFF-JT programs.
I participated in the training program for business leader candidates, in which I learned management strategies, marketing, finance and other practical knowledge in diverse fields. This seminar gave me the opportunity to not only acquire knowledge but also reflect on myself. Also, exchanges of opinions with other participants during the seminar contributed a lot to my aspirations, and I’m quite satisfied with the seminar.
VOICEVOICEVOICE
Hiroyuki MaedaGeneral Manager, Sensor Engineering Dept.Ⅱ
Sensor Div.
Orientation for new employeesHuman Capital DevelopmentHuman Resources Dept.
■ Human Resource Development
■ Ability Training System Diagram (OFF-JT)
Managers
Mid-gradeemployees
Youngemployees
Newemployees
Training programs for business leader candidates
Training programs for new managers
Training programs for new section chiefs
Training programs formid-level employees
Follow-up programs
Training programs for new employees
Training programs for managers
Professional education programs
Global human resources education programs
Correspondence education programs
Product quality education programs
Environmental/safety education programs
Human Resource Development
Education/training programsEducation and training programs and others commonly necessary for the company as a whole
OJTOnsite instruction of operations at each workplace
OFF-JTTraining outside a workplace
● Changes of workplace and/or occupational type
● Motivation enhancement
● Self-enlightenment
etc
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Social ReportNGK SPARK PLUG Group CSR Report 2012
Occupational Safety and Health Basic PolicyWe strive for occupational safety and health as the starting point of business activities on the basis of respect for human life and dignity.
Action Guidelines
● Observe laws and self-standards relating to occupational safety and health.
● Reduce risks and elimination of work-related accidents through sustainable improvement in occupational safety and health management system and performance.
● Prevent health hazards and promote the physical and mental health of employees.
● Publicize this policy among all the employees, promote consciousness through training and enlightenm, and expand toward the overall participation in labor safety and health activities.
Basic philosophy
Occupational safety and health is the most familiar theme for employees in their daily duties. It is the most important theme for enterprises as well in their efforts to provide a working environment in which employees are encouraged to do their best in operations. We are well aware that offering a secure and safe workplace is our important corporate responsibility.To this end, we established our occupational safety and health management system in 2006, aiming to realize “zero accidents” and secure safety at all workplaces. We will continue strengthening our safety and health management activities at a companywide level, aiming to establish a corporate culture of “safety first.”
● �Frequency�rate�of�all�occupational�accidents�turned�out�best�in�the�past�10�years.● �We�enhanced�safety�awareness�activities�by�increasing�hands-on�safety�training�and�introducing�measures�to�ensure�employees’�compliance.
Occupational Safety and Health
With the aim of eliminating on-the-job accidents and creating a comfortable, safe work environment, we have established an in-house occupational safety and health management system (OSHMS). We are accredited as complying with JISHA OSHMS Standards.Each plant and office set safety goals and safety plans in accordance with our OSHMS guidelines, aiming to conduct OSHM activities based on a “total involvement” principle. To attain a step-
by-step improvement of our safety status, the progress and results of such OSHM efforts are verified by our internal safety and health auditors as well as the plant safety and health committee and the central safety and health committee.
OSHMS
■ Safety and Health Promotion Organization
Internal Auditor Training
With Our Employees
Each plant
Central safety and health committee
Expert committees・ Ad hoc assessment
committee・ Traffic safety measures
committee etc.Organized as necessary
Plant safety and health committee
Department/section safety and health
subcommittee
Office meeting on safety and health
* Each plant refers to Headquarters and Nagoya Plant, Komaki Plant, Miyanojo Plant, Ise Plant
President
Chief Safety and Health Administrator (Central safety
and health committee chairman)
Chief Central Safety and Health Administrator
Internal Safety and
Health Auditor
OSHMSSecretariat
Fiscal 2011 Topics
27
Social ReportNGK SPARK PLUG Group CSR Report 2012
Duringfiscal2011,weimplementedthetestintroductionofanewriskassessmentsystemtoamodelproduction line (in theSparkPlugDivisionattheKomakiPlant),whichresultedinthesuccessfulestabl ishment of a method to ident i fy hazards throughcomprehensiveandobjectiveassessment.Also,we increasedthenumberofplants that introducedhands-onsafety trainingwithaccidentsimulations,bywhichwepromoteemployees’behavioralaccidentpreventionefforts.Infiscal2012,ournewriskassessmentsystemwillbeextensivelyintroduced throughout thecompany.Also, in response toourpreviousyear’s failuretoachievecertaingoals,wewill introducethe followingmeasures:”theplacementofsoundproofshieldstoreducenoises”for”improvementofworkenvironment”and”therevisionofapatrolchecksheet”for”enforcementofpatrols forbehaviorrelatingtosafetyandhealth.”Inaddition,wewillenhanceoureducationactivitiestoraisethelevelofemployees’commitment
to workplace safety and healthmanagement,through theimprovementofbothhardpowerandsoftpower.
With Our Employees
Target and Results
Wehavereformedourriskassessmentsystem.Beforethereform,wewereviewingthingssubjectivelytodetecthazards,butnow,weareabletotakeanobjectiveviewtoidentifyhazards.Also,wehave learnedthatwecould improvetheabilitytodetecthazards through theeffort to inspect facilitiesandoperationsrespectivelyandsimultaneously.
VOICEVOICEVOICE
JunichiTanabeManager
Environment&SafetyManagementDept.
Fiscal 2011 Fiscal 2012Target Results Evaluation Target
1. Elimination of work-related accident
Essentialsafetyofmachineryandfacilities,andpromotionofself-managementofthem
Thesafetyconfirmationofmachinesandequipmentindesigningwasenhanced.Thevoluntarymanagementofthemwasenhanced.
○Promotionofeffortstosecurethesafetyandintegrityofmachinesandequipmentandensureemployees’autonomousattitudetowardthemaintenanceofmachinesandequipment.
Intensivesamplingofthepresentrisksandanexhaustivepublicationofremainingrisks
Allexistingrisksourceshavebeenidentifiedatrespectiveworkplaces. ○ ―
Promotionofnewriskassessment Aneducationalmethodtopromoteunderstandingofthenewriskassessmentsystemwasestablished. ○ Promotionofnewriskassessment.
Completionofrulesofoperationmethodsandthoroughcompliancetotherules
Internalauditshavefoundnoproblemsinourcompliancestatus. ○ Completionofrulesofoperationmethodsand
thoroughcompliancetotherules2. Improvement
of work environment
Improvementofworkenvironmentsinharmfulworkplaces
Workenvironmentsinthesecondmanagementcategoryandthethirdmanagementcategoryfornoisehavenotimproved.
× Improvementofworkenvironments
3. Promotion of health Improvedhealthmanagementawareness
Alifestyleimprovementprogramwasconductedonapplicableemployees,andexhibitionspromotinghealthimprovementswereheld.
○Utilizationofresultsofperiodicalhealthexaminationstoensureemployees’autonomoushealthmanagementandtheirreceiptofnecessaryinstructionsandconsultation.
Guidanceonmentalhealthwasconductedbyourcorporatedoctors.Amentalhealthquestionnairesurveyamongemployeeswasalsoconducted.
○
Promotionofemployees’autonomouseffortstomaintaintheirmentalhealthwhileempoweringmanagerstofulfilltheirresponsibilitytosupervisehealthconditionsoftheirsubordinates.
4. Enhanced of education, training and enlightenment
Enrichmentoftrainingforsafetyandhealthinworkplaces
Opportunitiesforhands-onsafetytrainingwithaccidentsimulations,aswellasthenumberofparticipantsinthetrainingwereincreased.
○ Enrichmentofeducationandtrainingforsafetyandhealthinworkplaces
Enforcementofpatrolsforbehaviorrelatingtosafetyandhealth Mutualreminderactivitieswereinsufficient. × Enforcementofpatrolsforbehaviorrelatingto
safetyandhealth.Promotionofmeasuresforsafety,sanitation,andhealthindailylife
Hazardpredictiontrainingwasactivelyconductedatrespectiveworkplaces. ○ Promotionofmeasuresforsafety,sanitation,
andhealthindailylife
Duringfiscal2011,weregisteredthedecade’s lowest”frequencyrateofoccupationalaccidents”again, for thesecondyear inarow.Webelievethat this achievement canbe attributed toour enhancedefforts tointroduceenhancedmeasuresto identifyandaddresspotentialdangers–especiallyfornon-regularoperations–andtoincreaseeducationactivitiesincluding consistent instructions given to employees to ensure theircompliancewithcommonoperational rules throughout theorganization.Weseeamitigating tendency inouron-the-jobaccidents– today, themajorityareminor-injuryaccidents(withnoneedforabsencefromwork).Thenumberofaccidentsoccurringduringcommutetoand fromwork isalsodeclining,and this isalsoattributable toour introductionof trafficsafetyeducation.
1. Elimination of work-related accident
■ Frequency Rate of Accidents
Electrical Machinery and Appliance Manufacturing Business (accidents resulting in absence from work) [reference]
Frequency Rate
2007 2008 2009 2010 2011 (fiscal year)
NGK SPARK PLUG CO., LTD. (accidents resulting in absence from work)NGK SPARK PLUG CO., LTD. (all accidents)
1.86
1.41
1.52
1.09
0.180.39
0.640.48
0.35
0.49
0.260
0.5
1.0
1.5
2.0
0.09
0.98
0.44
28
Social ReportNGK SPARK PLUG Group CSR Report 2012
With Our Employees
Targetingworkplacessubjecttosignificantdustpollutionorseverenoises, we conductworking environmentmeasurement inaccordancewith the Industrial Safety andHealthAct. Plants/operationalsites thathavebeenclassifiedunder thesecondorthirdmanagementcategoryareespeciallyencouraged to takeeffectivesolutionstobeclassifiedinthefirstmanagementcategory.WealsotakepreventivemeasuresagainstheatstrokeincidentsinsummerbymeasuringWBGT,encouragingadequate intakesofwater and salt, providing cooling itemsand the like, holding
seminars on countermeasures againstheatstroke, and installing drinks vendingmachines.Regardinganofficeworkenvironment,wemeasure the level of l ighting and CO2c o n c e n t r a t i o n t o e n s u r e t h e wo r kenvironmentisconstantlyfavorable.Inwinter,we installhumidifyingdevices intheofficetohelppreventthespreadoffluviruses.
Wehaveaslogan–“Bringyourbestphysicalandmentalconditiontoyourworkplaceandmaintainituntilleaving.”Self-disciplineisakey to themaintenanceof one’s condition, andwepromoteemployees’autonomoushealthmanagementefforts.
Aspartofourdailyactivities topromoteworkplacesafetyandhealthmanagement,weconductoccupationalsafetyandhealthpatrols,encourageinformationsharingaboutKYTandHiyariHattoincidents,andencourageemployeestomeetandreadout textstogetheroftheHandbookforSafetyandHealthManagement.Ourinternal auditors review these activities. Regardingproblemsidentifiedatoccupationalsafetyandhealthpatrolsoratworkplacemeetings, they are reported to relevant localsafetyandhealthcommittees,tobediscussedamongcommitteememberstofindasolution.
Inresponsetotherecentincreasednumberofon-the-jobaccidentscausedbyyoungemployees,we introduced, to the fiscal2010trainingprograms fornewemployees,hands-onsafety trainingutilizingamachineforvirtualexperienceofoccupationalaccidents.Infiscal2011,weincreasedthesepracticaltrainingopportunitiestocovernotonlyourplantsbutalsoworkplacesofouraffiliates.
2. Improvement of work environment
3. Promotion of health
4. Enhancement of Education and Enlightenment Programs
■ Health checkupsAtourhealthcheckups,employeescanundergoadditional testsotherthangeneralexamination itemsby law.Foremployeeswithabnormalfindingsinthehealthcheckups,ourindustrialphysicians,clinicdoctorsandhealthmanagementstaffprovidewithfollow-upcare such as reexaminat ion , c loseexamination,medicaltreatmentandothers.Wealsopromoteourpublicityactivitiestoraise the levelofouremployees’healthconsciousnessand improve theirattitudetowardautonomoushealthmanagement.
activelyuseachecksheet intheSelf-careHandbooktoencourageemployeesto increasetheirawarenessofthe importanceof“self-care.”Inaddition,withthecooperationofour industrialphysiciansandclinicdoctors,weconductaquestionnairesurveytoensureearlydetectionofemployees’mentalhealthproblems.Aspartofoureffortstopromoteemployees’goodmentalhealth,wehavealsoestablishedahotlineoutsideourorganizationsothatemployeessufferinganyundesirablementalconditioncanmakeacallandreceiveconsultationfromaspecialist.
■ Efforts by NGK SPARK PLUG Health Insurance SocietyWorkingtogetherwiththecompanyandthelaborunion,thehealthinsurancesocietyprovidesawidevarietyofprogramstosupportmemberworkers’mentalandphysicalgoodhealth.Specifically,healthmanagementanddiseasepreventioneffortsconductedbythehealthinsurancesocietyinclude:metabolicsyndromeimprovement/preventionprograms;subsidies formedicalexaminations;supportprograms forquittingsmoking;subsidies for fluvaccination;andotherhealthmanagementpromotionprogramssuchaswalkingtoursandbushiking.Thehealth insurancesocietyalsooperates threeclinicsatourdomesticplants,aswellasaresortfacilityformemberemployeesintheGokashoBayarealocatedinMinami-Ise,MiePrefecture.
■ Mental health careWeaimtoeducateouremployeesto increasetheirawarenessof“linecare(thepracticethatsuperiorspayattentiontothementalhealth of their subordinates)”and“self-care (thepractice tounderstandone’sownmental stressandcopewith it)”throughtrainingprogramsconductedinandoutsideourcompany.Wealso
HealthCarePromotionstaff
Hands-onsafetytrainingatourMiyanojoPlant
EmployeesreadourSafetyHandbook.
Iwasshockedwhenmyarmwaspulledstrongly–muchmorestronglythanexpected–byamachineduring the trainingwithaccidentsimulations. I feelhorrifiedwhen I thinksuchanaccidentcouldactuallyhappen.Despite installationofvariousfoolproofsystemsthatcouldprotectus, I thinkthemostimportantthingwhichIlearnedfromthetrainingistohaveanattentiveattitude.
VOICEVOICEVOICE
ToshiroShimodaManager
ProductionDept.,MiyanojoPlant,SparkPlugDiv.Hands-onsafetytrainingforaffiliatedcompanies
Third Inadequateworkplace
Second Roomforimprovement
First Adequateworkplace
Workingenvironmentmeasurement
Managementcategory
29
Social ReportNGK SPARK PLUG Group CSR Report 2012
Basic Philosophy
Wecarryoutvarious typesofsocialcontributionactivities inareaswhereourproductionsitesarelocated,aiming toenhancecommunicationwithlocalresidentsandhelprealizeamorecomfortablesociety. In conducting business operationsthroughouttheworld,wealsorespecttheculturesand customs of local communities, aiming tocontribute to the furtherdevelopmentof localcommunities.
● NGK SPARK PLUG CO., LTD. was appointed by the Nagoya Citizens Auditorium as its naming rights partner.
● We started participating in the “TABLE FOR TWO” initiative that supports school lunches in developing countries.
Social Contribution PolicyAsagoodcorporatecitizen,weat theNGKSPARKPLUGGroupaimtocontributetosocietythroughtheeffectiveuseofmanagementresources.
Action Guidelines
●Wefocusonthefollowingactivities:・Activitiescloselyrelatedtoourbusinessfieldsandalsotolocalcommunities・Activitiesthatrespecttheculturesofindividualcountriesandlocalcommunities,aswellasactivities thatcontribute tosocietysuchas trafficsafetyeducationprograms
・Activities that contribute to the next generation society, focusing onenvironmentalconservation,science,andeducation,aswellascultures tobebequeathedtothenextgeneration,etc.
●We strive to create a corporate culture that encourages executives andemployees toparticipate together insocialcontributionactivitiesasasocialcitizen.Wealsorespectandsupporttheiractiveinvolvementinsociety.
With Local Communities and International Society
■ Support for studentsOurgroupcompaniesprovide local juniorhighandhighschoolswithhands-onworkexperienceand trainingopportunitiesondemand,andalsoacceptvisitorstotheirplantfacilities.
Social Contribution Activities Involving Areas and Regions Close to Us
Hands-onworkexperienceataplant(NGKSparkPlugsMalaysiaBerhad)
Visitorstoourplant(NTKCeramicCo.,Ltd.)
■ Seminar on spark plugs held at mechanics training schools
BujiasNGKdeMexicoS.A.deC.V.holdsseminarsonsparkplugsandsensorsat local trainingschools formechanics.During fiscal2011,atotalof6seminarswereheldatfourschools,inwhich560studentsparticipatedasfuturemechanics.
Seminaratamechanicstrainingschool
Seminaratamechanicstrainingschool
■ We provided backup supplies for floods victims in Pakistan
Insummerof2011,about9millionPakistanis (according to thegovernment)wereaffectedbymassive floods.NGKSparkPlugMiddleEastFZEdistributedabout700bagsof rice, soybeans,sugar,blanketsandotherbackupsupplies toaffectedpeople inSindh,aprovince in thesouthernpartof thecountry thatwasaffectedseverely.
Distributionofbackupsupplies Distributionofbackupsupplies
Fiscal 2011 Topics
30
Social ReportNGK SPARK PLUG Group CSR Report 2012
With Local Communities and International Society
■ Contributing to Culture in Nagoya by Purchasing Naming Rights
NGKSPARKPLUGCO.,LTD.wasselectedasnamingrightspartnerforNagoyaCitizensAuditorium,amajorculturalfacilityinNagoya.Accordingly, thehall’snamehasbeenNTKHallsinceJuly2012.Takingthisopportunity,wewill furthercontributetoculturalandartistic developmentwith a view to vitalization of the localcommunity.
■ Helping local communities at the time of emergency
Wearepreparedforan immediateresponse, intheeventofanymajordisaster, toprovide support for local communities.OurheadquartershaveenteredintoamemorandumofagreementwiththeMitsurugi SchoolDistrict inMizuho-ku,NagoyaCity for theprovisionofourmaterialsandequipmentatthetimeofemergency.Also,ourKomakiPlanthasconcludedanagreementwithKomakiCity for thedispatchofour fireengineand in-house fire-fightingteamtorespondtoanymajordisasterintheregion.
■ Miyanojo Plant designated as a heliport for a medical helicopter
InDecember2011,KagoshimaPrefecturestartedtousemedicalhelicopters for lifesavingoperations.MiyanojoPlantathletic fieldhas been designated as a heliport for medical missions,contributing to local society in securing abase for lifesavingoperations.
■ Traffic safety campaignAs a company engaged in the auto industry,we are sociallyresponsible forensuringtrafficsafety.Weconductatrafficsafetycampaignona regularbasis, inwhichweuse signboardsandbannersandcallouttopedestriansonthestreet, including localcitizensandouremployees, to raise the levelof theirattitudetowardtrafficsafety.
■ Blood donationIncooperationwithbloodcentersof theJapanRedCross,weencourageouremployeestovolunteertodonateblood,byholdingblooddonationeventsonaregularbasis.Duringfiscal2011,NGKSPARKPLUG'sblooddonationeventswereheld four timesat fourofourplants. Inaddition,volunteers fromouraffiliatesinsideandoutsidethecountry,includingNTKCeramicCo.,Ltd.,TonoCeramicCo.,Ltd.andP.T.NGKBusiIndonesia,alsodonatedblood.
Social Contribution Activities Targeting Local Communities
Ceremonyfortheofficialappointmentofanamingrightspartner
NagoyaCitizensAuditorium
CampaignatKomakiPlant
EmployeesofNTKCeramicCo.,Ltd.aredonatingblood.
CampaignatNagoyaPlant
Ouremployeesregisteratthereceptionforblooddonation(HeadquartersandNagoyaPlant)
In-housefire-fightingteamoftheKomakiPlant
Waterspraydrill
Ourathleticfielddesignatedasaheliport
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Social ReportNGK SPARK PLUG Group CSR Report 2012
With Local Communities and International Society
■ Scholarship granted to Asian studentsNittokuAsiaForeignStudentScholarshipPublicTrustisacharitabletrustthatweestablishedinNovember2006tocommemorateour70th anniversary of the foundation. This Fund targetsAsianstudentsstudying in theAichiPrefecture. In its fifthyear (fiscal2011),theFundgrantedscholarshipsto9students.
■ Supporting vaccination through the donation of collected plastic bottle caps
SinceJuly2010,wehavebeenparticipating inthemovement forprovidingvaccines tochildren indevelopingcountries, throughcollectingplastic bottle caps anddonating them toNPO forchildren's vaccines.During fiscal2011,wedonateda totalof386,000capswhichwouldenable483children to takepoliovaccine.
■ Participation in TABLE FOR TWO to provide school lunches in developing countries
SinceOctober2011,HeadquartersandNagoyaPlanthavebeeninvolved inTABLEFORTWO,aprogramprovidingschool lunchesindevelopingcountries.Foreach“healthychoice”mealserved inthecafeteria,20yen isdonated.Accumulateddonationswereequivalentto11,923school lunchesbyMarch2012.TheKomakiPlantandthe IsePlanthaveparticipated intheTABLEFORTWOprogramsinceApril2012.
Scholarshipgrantingceremony Capcollectionboxinstalledatourcafeteria
TFT(TableforTwo)Day "Healthychoice"meal
Areport fromtheTFTsecretariatonsmilingchildrenenjoyingaschool lunch alwaysmakesmehappy. TheTABLE FORTWOinitiativeallowsus to volunteereasily, thus facilitatingawideparticipationofa largenumberofpeople. Iamproudofbeingapartofthisinitiative.
YukiSugiuraHumanResourcesDept.
Social Contribution Activities Envisioning The Development of The Next Generation and Future Society
■ Rugby promotion event held by our rugby team
NGKSPARKPLUG’srugbyteamprovideda lessonforkidsduringthe 7th Tag Rugby Competitions held in February 2012 inKagoshimaPrefecture.Duringthelesson,15teammemberstaughtrugbytoabout100childrenfromelementaryschools inSatsuma-cho.Our rugby teamhasbeenplaying in theTopKyushuLeagueBunderthemotto"FULLTHROTTLE-withalloutstrength."
LeaguegameRugbylesson
VOICEVOICEVOICE
32
Environmental Report
NTK Ceramic Co., Ltd.
Affiliates
NGK SPARK PLUG Group
NGK SPARK PLUG CO., LTD.
Nittoku Seisakusho Co., Ltd.
Kamioka Ceramic Co., Ltd.
Tono Ceramic Co., Ltd.
Tokai Taima Kogu Co., Ltd.*Miyanojo Plant
Komaki PlantTakenami Plant
Nittoku Unyu Co., Ltd.Ceramic Sensor Co., Ltd.
Ise Plant Nansei Ceramic Co., Ltd.
Headquarters and Nagoya Plant
Nittoku Alfa Service Co., Ltd.Nichiwa Kiki Co., Ltd.
: Region (joint ISO14001 certification)In blue : Included in the consolidated environmental accounting*An equity method affiliate
・NGK SPARK PLUG CO., LTD. (excluding Branch and sales offices)・Nine consolidated domestic subsidiaries and one affiliate.
Scope of Environmental ReportingEnvironmental Management
E nvironmental Burdens from Business Activities
A lleviating Climate Changes
Waste
Water Resource
S ubstances of Environmental Concern
Environmental Risk
E nvironmentally Friendly Products
Communication
34
38
39
41
42
43
45
46
47
3333
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Environmental Management
Basic Philosophy
Environmental issues are a common challenge for all mankind. Every member of the NGK SPARK PLUG Group will work towards reducing the environmental burdens of our business activities as far as possible and developing and providing products and technologies that contribute to improving the environment.We will also endeavor to communicate in greater depth with our stakeholders including our local communities so that we may all work together to contribute to creating a sustainable society.
Environmental PolicyWe posit ively promote actions for environmental conservation through all business activities to contribute to construction of a sustainable society with the participation of everyone concerned.
Action Guidelines
●�Environmental�management:�We will abide by all laws, regulations, protocols, and voluntary standards relating to environmental conservation to prevent environmental pollution. We also aim to manage both environmental conservation and business growth by continually trying to enhance our environment management system (EMS) and environmental performance from a global point of view.
● Business�operation: We will promote environmentally friendly business activity to contribute to prevention of global warming, resource recycling, and biodiversity conservation throughout the entire life cycle of our products from procurement of the materials to disposal.
● Cooperation�with�society: We will try to disclose information and to enhance communication for improving the trust of our stakeholders and deepening cooperation with society. We also try to enhance environmental consciousness by positively enforcing participation of all the employees in environmental conservation activities.
Eco Vision 2015 was formulated last year in order to envision the ideal state of environmental affairs in 2015. Fiscal 2011 saw many drastic changes, but climate change (global warming) remains a global issue, and therefore this Group places emphasis on reducing CO2 emissions.In the future, the entire Group will continue its reduction efforts while considering CO2 emission management that incorporates the supply chain, in the hope of contributing to establishing a sustainable society. Takafumi Oshima Member of the Board, Senior Executive Officer, and Central Environment Committee Chairman
VOICEVOICEVOICE
■ Environmental Action PlanItem Fiscal�2015�Target Fiscal�2012�Target
Promotion of globally united actions Formulation of global ecological vision. Analysis of EMS operational state in overseas factoriesDrawing out standard for collecting reliable environmental data
Promotion of environmental activities relating to corporate management
Transparentization of energy and waste cost and construction of system to promote actions for reducing the costs Application method examination of material flow cost accounting
Reduction of CO2 emissions Emissions: down 10% from 2007Per unit production: down 8% from 2007
Emissions: 187,935 tons (down 10% from 2007)Per unit production: 0.748 tons/ million yen (down 5.6% from 2007)
Reduction of disposal of wastes and valuable materials Per unit production: down 30% from 2007 Per unit production: 0.070 tons/ million yen (down 28.6% from 2007)
Reduction of water use Per unit production: down 8% from 2007 Per unit production: 8.30 m3/ million yen (up 9.5% from 2007)Reduction in PRTR emissions Emissions: down 80% from 2007 Reexamination of recycling equipment of VOCDevelopment of environmentally friendly products Expansion of LCA to all the company’s operation sites Implementation of LCA to model products
Enhancement of the management of chemical materials
Construction of a management system on chemical materials including supply chains Introduction of chemical management software
Promotion of green procurement Expansion of the green supplier system ・ Investigation / certificate audit implementation of original suppliers of domestic affiliates.・Renewal audit implementation of the suppliers certified in 2009
Recycling of post-consumer products Establishment of recycling technology for products and packaging materials
Examination of products recycling technologyImplementation of package materials reuse
Reduction of CO2 emissions in physical distribution
Domestic distribution energy per unitproduction: down 8% from 2007
Per unit production 0.422 kL/ 100 million yen (down 5% from 2007)
Environmentally friendly sales activities Promotion of environmentally friendly sales activities Proposal of environmentally friendly sales strategiesEnrichment of PR relating to environmental efficiency of products
Improvement of disclosing information Improvement of disclosing global environmental information
Disclosure of state of law abidance in overseas factories・ Acquisition of material data (procurement amount of raw materials
and parts) in overseas factories・Disclosure of global material balance
Enhancement of communication Enhancement of communication with communitiesContinual implementation of the environmental conferencesAcceptance of plant tours of stakeholdersContinual participation in EPOC international exchange subcommittee meetings
Enhancement of social contribution Enhancement of social contribution to communities・Continual implementation of the clean-up activities・Enhancement of beautification activities around plants・Participation in a variety of environmental activities
Enhancement of actions for biodiversity preservation Enhancement of actions for biodiversity preservation Examination of activities for Satoyama (planted/managed natural woodlots)
preservation activities and cooperation with NPO/NGO and governmentsEnhancement of environmentalconsciousness Enhancement of environmental education Enhancement of level-specific training in the domestic Group
Drawing out educational materials for overseas factories
Environmental
Management
Business�Activities
Social�Cooperation
Fiscal 2011 Topics ● We commenced inaugural year activities for Eco Vision 2015.
34
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
The NGK SPARK PLUGGroup Eco Vision 2015 is a visionestablished in2011 indicating the ideal stateofenvironmentalactivitiesbythisGroup in2015.Weset targets foreveryyear inourenvironmentalactivities inorder toachieveEcoVision2015.Thefollowingtableindicatesthetargetsandresultsforfiscal2011,theinauguralyearoftheVision.
Duringfiscal2011, theEnvironmentalPolicywassharedglobally.TheCO2 emission reduction goalwas achieved in total, butremainedunachieved in termsofperunitproduction.Wewillcontinueoureffortsintofiscal2012soastoachievethetargets.
Fiscal 2011 Targets and Results
■ Fiscal 2011 Targets and ResultsItem Fiscal 2011 Target Result Evaluation
EnvironmentalManagement
Promotionofgloballyunitedactions
SharingofenvironmentaldeclarationsandpoliciesofthedomesticGroupwithoverseasfactories
RequestedoverseasfactoriestoplacetheenvironmentaldeclarationsandpoliciesofthedomesticGroupontopoftheirrespectiveenvironmentalpolicies.
○
UnderstandingofthecurrentstateofEMSinoverseasfactories Conductedsurveystargetingoverseasfactories. ○
ImplementationofthenewenvironmentalmanagementinformationsystemindomesticGroup
Commencedoperationofthenewenvironmentalmanagementinformationsystem. ○
Promotionofenvironmentalactivitiesrelatingtocorporatemanagement
Conversionofenvironmentalloads,suchasCO2andwastes,tocostindomesticGroup
CostconversionwasconductedforCO2,butnotforwaste. ×
BusinessActivities
ReductionofCO2emissionsEmissions:186,725tons(down11%from2007)Perunitproduction:0.780tons/millionyen(down10%from2007)
Emissions:177,435tons(down15%from2007)Perunitproduction:0.789tons/millionyen(up11%from2007)
×
Reductionofdisposalofwastesandvaluablematerials
Perunitproduction:0.072tons/millionyen(down26%from2007)
Perunitproduction:0.067tons/millionyen(down32%from2007) ○
Reductionofwateruse Perunitproduction:7.77m3/millionyen(up2.5%fromwith2007)
Perunitproduction:7.52m3/millionyen(down0.8%from2007) ○
ReductioninPRTRemissions Reexaminationofrecyclingequipment Itwasdeliberated,butnoimplementationwasmadeduetopresentissuessuchascapacity. ×
Developmentofenvironmentallyfriendlyproducts
DeterminationoftherangeofdatacollectionAcquisitionofrequireddata
Therangeofdatacollectionhasbeendecidedandcollectionhascommencedforalldivisions. ○
Enhancementofthemanagementofchemicalmaterials
Examinationofthemanagementsystemofchemicalmaterials
Aworkinggroupwasestablishedinwhichnecessarymattersforthemanagementsystemweredeliberated. ○
Investigationofthestatusofchemicalmaterialsandstorageofthedata
Ithasbeendecidedtousecommercialsoftware,andpre-implementationcollectionofdatahasbeensuspended.
○
Promotionofgreenprocurement Expansionofthegreensuppliersystemtothedomesticaffiliates
・Briefedsevencompaniesofthegreensuppliersystem.・RevisedtheGreenProcurementGuidelinesasapolicyfortheentireGroup.
○
Recyclingofpost-consumerproductsExaminationofrecyclingtechnologyofproducts Couldnotestablishthetechnology. ×
Examinationofthereuseofpackagematerials Deliberatedonthesystemizationofpackagingcollection. ○
ReductionofCO2emissionsinphysicaldistribution
0.426kL/100millionyen(down4%from2007)
0.459kL/100millionyen(down3.4%from2007) ×
EnvironmentallyfriendlysalesactivitiesProposalofenvironmentallyfriendlysalesstrategies Expandedsalesofenvironmentallyfriendlyproducts. ○
EnrichmentofPRrelatingtotheenvironmentalefficiencyofourproducts
PRforenvironmentallyfriendlyproductswasconductedatexhibitionsandthroughcatalogues. ○
SocialCooperation
Improvementofdisclosinginformation
Disclosureofthestateoflawabidanceinoverseasfactories
Investigatedthelawabidancestatusofoverseasfactories,butthedelayinverificationpreventedthedisclosure.
×
Acquisitionofmaterialdata(procurementamountofrawmaterialsandparts)inoverseafactories
Obtainedmaterialdatafromoverseasfactories,butsomesurveyitemswerelacking,andtallyingwasnotachieved.
×
Enhancementofcommunication
Continualimplementationoftheenvironmentalconferences Heldateightsites. ○
Acceptanceofplanttoursofstakeholders Acceptedplanttoursofstakeholdersatfivesites. ○
ContinualparticipationinEPOCinternationalexchangesubcommitteemeetings
ContinuedparticipationinEPOCinternationalexchangesubcommitteemeetings. ○
EnhancementofsocialcontributionContinualimplementationoftheclean-upactivities Eachplant/affiliateparticipatedinenvironmental
activities,cleaningactivities,etc.,hostedbylocalmunicipalities.
○Participationinavarietyofenvironmentalactivities
Enhancementofactionsforbiodiversitypreservation
Planningofguidelinesrelatingtobiodiversity FormulatedtheGroup’sBiodiversityActionGuidelines. ○ExaminationofactivitiesforSatoyama(planted/managednaturalwoodlots)conservancyandcooperationwithNPO/NGOandgovernments
Prioritizedbiodiversityeducationtoemployees.WillcontinueinvestigationofactivitiesforSatoyamaconservancy.
×
Enhancementofenvironmentalconsciousness
Enhancementoflevel-specifictraininginthedomesticGroup
Investigatedtheneedsforandsystematizedlevel-specifictraining. ○
Understandingoftheimplementationstatusofenvironmentaleducationinoverseafactories
Understoodtheimplementationstatusofenvironmentaleducationinoverseasfactoriesthroughquestionnairesurveys.
○
Environmental Management
35
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Toconductsystematicandeffectiveenvironmentalpreservationactivities,wehaveestablishedanenvironmentalmanagementsystem following theenvironmentalpolicysharedby theentireGroup,andeverymemberof theGroup isstrivingtoachieveourEcoVision.Thestatusofsystemoperationisconfirmedthroughinternalaudits,and at the same time, the central and regional environmentcommittees checkprogress towards achievingour goals andendorsechallenges foreachgroup/division/region/departmenttofacilitatecontinuousimprovement.Theorganizationwas reviewed in fiscal 2011; theChemicalSubstance Subcommit tee and the Green ProcurementSubcommitteewereconsolidated into theChemical SubstanceManagementSubcommitteesoas toensurepropercompliancewithchemicalsubstanceregulationsthatarebecomingmoreandmorestringent.Also, theLogisticsSubcommitteehasbeennewlyestablishedtoenhanceenvironmentaleffortsinthelogisticsfield.
Wereceived ISO14001consolidatedcertification forNGKSPARKPLUGCO.,LTD.and10domesticaffiliates.Overseascorporationsarecurrentlybeingencouraged toseekindividual ISO14001certification;asof theendof fiscal2011,thereare13overseascorporationswith ISO14001certification.
Certification fortheentireemployeebodyoftheGroup, includingbothdomesticandoverseassites,hasreached98%.Wearefurtherpromotingcertificationinoverseascorporations.
Weconductenvironmentallevel-specificeducationforeachranktoincrease theenvironmental awareness andknowledgeofouremployees.Inaddition,we familiarizepeoplewithourenvironmentalpolicyusingtheEnvironmentCard,provideenvironmentalinformationviacompany newsletters, and present case examples on theEnvironment/Safety/Healthwebsite.TheannualHealth,SafetyandEnvironmentConference held in fiscal 2011 in each regionpresentedpanelandsampleexhibits,whichwereparticipated inbymanyemployees.
Promotion System
The Establishment Status of our Environmental Management System
Environmental Education
CentralEnvironmentCommitteemeetingInternalenvironmentalaudit
EnvironmentCard Health,SafetyandEnvironmentConference
InternalEnv
ironm
entalA
udito
r
President
EnvironmentalAdministrators
CentralEnvironmentCommitteeChairman
CentralEnvironmentCommittee
ChiefCentralEnvironmentalAdministrator
CentralEnergySavingExpertCommittee
CentralWasteSubcommittee
ChemicalSubstanceManagementSubcommittee
LogisticsSubcommittee
EnergySavingExpertCommittee
EnvironmentalCommittee
WasteSubcommittee
*”Eachregion”referstotheHeadquartersRegion,theKomakiRegion,theMiyanojoRegion,theIseRegion,andaffiliates.
Each region
Environmental Management
■ Environmental Activity Promotion Organization
Details
Details
Environm
entalISO
Burea
u
36
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
■ Value of Environmental Preservation Impact (non-consolidated)Content of impact Amount
Earnings Business earnings from recycling waste generated during business activities, used products, etc. 203
Cost reduction
Cut in energy costs by conserving energy 116 Cut in water costs by conserving water 4
Cut in waste disposal costs by conserving resources and recycling 8
Total 331
What is important in promoting environmental management is to gain a grasp of the costs and effectiveness of environmental preservation activities. We have been adopting environmental accounting since 1999, and in 2003 the accounting scope was expanded to include the entire Group.Environmental preservation costs for fiscal 2011 totaled 9,226 million yen on a non-consolidated basis, and 10,019 million yen for the Group. This was an increase of 14% compared to fiscal 2010. The effect of environment preservation measures was 331 million yen on a non-consolidated basis.
We calculate eco-efficiency by determining net sales per unit of CO2 emissions and generated waste, and endeavor to improve it.Fiscal 2011 saw an increase in both the CO2 index and the waste index compared to the previous fiscal year. Summertime energy conservation measures improved CO2 efficiency.
Environmental Accounting
Eco-efficiency
Environmental preservation costs are proportionally calculated by categorizing items in conformity with the guidelines issued by the Ministry of the Environment of Japan, then prorating them in accordance with the rules of the NGK SPARK PLUG Group, created based on actual direct investment and expenses. Since fiscal 2011, the data tabulation method has been changed from the conventional twelve-month reduction method to net method to improve accuracy.
Calculation Method
(million yen)
■ Environmental Preservation Costs and Value of Preservation Impact (non-consolidated)
■ Environmental Preservation Costs (Group)
8,035
485
426
284
9,580
6,110 7,581
274274
8,937
8,960
5,854
454
9,2268,428
331331
7982,070
620 256
11,007 11,007
Expenses Investment15,000
10,000
5,000
0
600
400
200
020112007 2008 2009 2010
Costs (million yen) Value of impact (million yen)
(fiscal year)
Value of impact
15,000
10,000
5,000
0
8,804
2010
8,297
507
2011
10,0199,200
819
11,631
2007
9,453
2,178
10,068
2008
9,435
633
6,662
2009
6,391
271
Costs (million yen) Expenses Investment
(fiscal year)
■ Eco-efficiency (Group)
160
140
120
100
80
60
40
20
0
100100
2007
85
2008
105
86
2009
125
87
134
2010
(Fiscal 2007 = 100) CO2 Index
90
146
2011
Waste Index
(fiscal year)
Net salesCO2 emission volume by production
CO2 Index =
Net salesVolume of waste
Waste Index =
Environmental Management
Details
37
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Environmental Burdens from Business Activities
INPUT OUTPUT
■ Products■Products:Volumeofproductsshippedasconsigner*Tallymethodchangedsincefiscal2006
Products 46,348 tons
■ Containers and packaging material■Plastics, paper, cardboard:Volumeusedbyeachshippingdepartment(estimate)
Plastics 589 tonsPaper 1,605 tonsCardboard 1,832 tons
■ CO2 emissions■ Transportation:VolumeofCO2emittedthroughtheuseofdieseloil,etc.(includingexternalconsignment)
Transportation 2,749 tons
*Includinginter-plantsshipments
■ Energy■Diesel oil, heavy oil B/ C, jet fuel:Amountusedforshippingbytruck,shipandaircraft(includingoutsourcedshipping)
Dieseloil 956 kLHeavyoilB/C 3,244 GJJetfuel 732 GJ
■ Waste■Recycling:Volumeconsignedforrecycling(includingthevolumesold)
■Landfill/ incineration:Volumeconsignedforlandfill/incineration
Recycling 14,891 tonsLandfill/incineration 176 tons
■Chemical substances (PRTR)■Air,Water:Volumeofsubstancesemittedintotheairand
waterforwhichreportshavebeenissuedbyeachregionAir 111 tonsWater 0.3 tons
■CO2 emissions■Offices and plants, testing, and travel/ transportation:VolumeofCO2emittedthroughtheuseofelectricity,citygas,etc.
Officesandplants 177,569 tonsTesting 1,359 tonsTravel/transportation 432 tons
■Air■SOx:Emissionvolumefromincinerationfacilities,etc.SOx 0 tons
■Wastewater■Wastewater:Volumedischargedintosewerandpublicwaters
■Evaporation, etc.:Volumeofevaporatedcoolant,etc.,excludingwastewater
Wastewater 1,214,403 m3
Evaporation,etc. 478,059 m3
■ Raw Materials, auxiliary materials■Ceramic materials, metal materials:Purchasedvolume■Reused materials:Volumeofreusedceramicmaterials■Plastic materials, chemical substances, oils, paper,
other materials, other gases:Volumeusedbyeachdepartment(estimate)
Ceramicmaterials 14,078 tonsMetalmaterials 26,356 tonsReusedmaterials 14,771 tonsPlasticmaterials 2,903 tonsChemicalsubstances 8,626 tonsOils 487 tonsPaper 3,467 tonsOthermaterials 854 tonsOthergases 9,681 tons
■ Energy■Purchased electricity, city gas, heavy oil A, kerosene:Volumeusedinofficesandplants
■Natural energy:Amountofenergygeneratedbysolarpowerandsmallhydropower
■Gasoline:Amountusedintestingandtravel/transportation
■LPG, diesel oil:Volumeusedinofficesandplants,fortesting,andtravel/transportation
Purchasedelectricity 349,770MWhNaturalenergy 210 MWhCitygas 15.07 millionm3
LPG 7,361 tonsHeavyoilA 0 kLGasoline 634 kLDieseloil 67 kLKerosene 14 kL
■ Water■Tap water:Volumeoftapwaterused■Well water:Volumeofundergroundwaterused■Recycled water:Volumeofwaterreusedafterpurificationonthepremises
Tapwater 898,373 m3
Wellwater 794,088 m3
Recycledwater 570,710 m3
Suppliers
Logistics
Research, design, manufacturing,
sales
Reuse/ Recycle
Material Balance
■ Factors used to calculate CO2Japan Auto Parts Industries Association (2001)
CO2conversionfactorPurchasedelectricity 0.33kgCO2/kWhCitygas 2.558kgCO2/m3
LPG 3.007kgCO2/kgHeavyoilA 2.712kgCO2/LKerosene 2.493kgCO2/L
■ Calculation of emission volumeOrdinance guidelines on calculating greenhouse gas emission volumes resulting from the business activities of designated emitters
CO2conversionfactorGasoline 2.32kgCO2/LDieseloil 2.62kgCO2/L
Formanufacturing siteswith no equipment tomeasurewastewatervolumes, the total volumeoftapwater andwellwater used is indicated aswastewater.
*FiguresindicateperformanceofNGKSPARKPLUGGroup(P33)anddomesticsalesofficessitescombined.
Customers
38
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Fiscal 2011 Topics
Alleviating Climate Changes● We strove for electricity conservation in response to the disaster.
Basic Philosophy
Major c l imate change could h inder theestablishment of a sustainable society. Tocontributetothealleviationofclimatechange,EcoVision2015setsCO2emission reductiontargets for long-termefforts ledby theEnergyConservationPromotionOffice.
I believe that theeffective utilizationof limited resources and thepreventionofenvironmentaldestructionareourobligationstothenextgeneration. IthasbeentwoyearssincetheEnergyConservationPromotionOfficewasestablished,andthisOfficehasbeenparticipating intheenergyconservationactivitiesofmanydepartments.Ourkeyachievements forfiscal2011 includeRHKexhaustheatrecoveryandreviewofthegeneraltemperaturecontrolmethod;ourcontributionhasresultedina reductionof923 tons inCO2emissions. Energy conservationactivities reduceenvironmental burdens aswell as costs, andtherefore,wewill continuecreatingmechanismsandprovidingsupportsoastofurtherpromoteenergyconservationactivities. KiyotakaOno GeneralManager EnergyConservationPromotionOffice
VOICEVOICEVOICE
TheCO2emissionvolumeforfiscal2011was177,400tons(down5.4%frompreviousfiscalyear), thusachievingthe2011targetof186,700tons.Thiswasduetoenergyconservationeffortssuchasexhaustheat recovery,combustionairpreheating,and insulationduring the manufacturing process, as well as electr icityconservationefforts(peakreduction,etc.).
Since ithasbeendifficult to reflect theactualbusinessactivitiesinto the reductionresults, theevaluation indices that reflect theactualstatus inabettermannerwillbeusedforfiscal2012; theaimistoachieveemissionsof18.79tonsandemissionsperunitofproductionof0.748tons/millionyen.
EnergyconsumptionbyNGKSPARKPLUGCO., LTD.and threeaffiliatedcompaniesexceed1,500kL (crudeoilequivalent),andhavethereforebeendesignatedasSpecifiedBusinessOperatorsunder theActon theRationalUseofEnergy.EachdesignatedcompanyhasappointedanEnergyManagementControlOfficerandanEnergyManagementPlanningPromotertooverseeenergyconservation.
Theemissionvolumeofgreenhousegasesexcludingenergy-originCO2 byNGK SPARK PLUGCO., LTD. totaled 617 tons (CO2equivalent), representinga31%decrease fromthepreviousfiscalyear.Sinceitdidnotreach3,000tons,reportingwasnotrequiredunder theLawConcerning thePromotionofMeasures toCopewithGlobalWarming;nevertheless,wewillcontinuetocalculateandcontrolouremissions.
Results of the Fiscal 2011 Targets, and the Fiscal 2012 Targets
Act on the Rational Use of Energy and the Law Concerning the Promotion of Measures to Cope with Global Warming
Domestic GroupOverseas Factories
30
25
20
15
10
5
0
CO2 emissions (10,000 t-CO2)
(fiscal year)2007
23.842.952.95
20.8920.89
2008
22.643.183.18
19.4619.46
2009
20.113.023.02
17.0917.09
2010
21.753.003.00
18.7518.75
2011
20.793.053.05
17.7417.74
Non-consolidated Group30
25
20
15
10
5
0
1.2
1
0.8
0.6
0.4
0.2
02011 20151990 2007
CO2 emissions (10,000 t-CO2) Basic unit (t-CO2/ million yen)
7.01
2008 2009 2010
Basic unit
SouthAmerica47%
Europe1%
Asia31%
NorthAmerica19%
Africa2%
*For purchased electricity, the GHG protocol CO2 emission coefficient for each country is used. For fuel, the same coefficients as in Japan are used (See p. 38)
0.829 0.8110.811
14.5714.57
20.89
13.8113.81
19.46
11.5611.56
17.09
12.2312.23
18.75
0.7080.708
0.828
11.5211.52
18.9318.9317.740.789
0.6510.651
(fiscal year)
Domestic GroupOverseas Factories
30
25
20
15
10
5
0
CO2 emissions (10,000 t-CO2)
(fiscal year)2007
23.842.952.95
20.8920.89
2008
22.643.183.18
19.4619.46
2009
20.113.023.02
17.0917.09
2010
21.753.003.00
18.7518.75
2011
20.793.053.05
17.7417.74
Non-consolidated Group30
25
20
15
10
5
0
1.2
1
0.8
0.6
0.4
0.2
02011 20151990 2007
CO2 emissions (10,000 t-CO2) Basic unit (t-CO2/ million yen)
7.01
2008 2009 2010
Basic unit
SouthAmerica47%
Europe1%
Asia31%
NorthAmerica19%
Africa2%
*For purchased electricity, the GHG protocol CO2 emission coefficient for each country is used. For fuel, the same coefficients as in Japan are used (See p. 38)
0.829 0.8110.811
14.5714.57
20.89
13.8113.81
19.46
11.5611.56
17.09
12.2312.23
18.75
0.7080.708
0.828
11.5211.52
18.9318.9317.740.789
0.6510.651
(fiscal year)
■ Transition of Emission Volume of Energy-Origin CO2 (Offices and Plants)
■ Trend in CO2 Emissions (Domestic Group + Overseas Factories)
39
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Alleviating Climate Changes
As Specified Consigners under the Act on the Rational Use of Energy, we are making efforts to reduce CO2 emissions during transportation. The per unit energy consumption was 0.459 kL/ 100 million yen for fiscal 2011; we were unable to reach our goal of 0.426 kL/ 100 million yen. For fiscal 2012, the Logistics Subcommittee established in August 2011 will play a central role in striving to achieve the goal of 0.422 kL/ 100 million yen.
Energy Conservation During Transportation
To lower the peak of electricity use during summertime, electricity was conserved through the improved operation efficiency of air conditioning systems and production facilities, the reduced use of power through energy conservation efforts in offices, and the lowering of the maximum-level electricity use, by adjusting work times.
Electricity Conservation in Response to the Disaster
We promote the use of solar power, a natural energy source.The Nagoya Plant has three solar power generator units and one solar water heater. The Komaki Plant has a large-scale solar power generator unit that can generate a maximum of 107 kW of electricity. Power generated in fiscal 2011 totaled 164,000 kWh,
equivalent to a reduction of 54 tons of CO2.
Use of Natural Energy
Solar panels (Komaki Plant)
We support and participate every year in the CO2 Reduction Lights-Down Campaign conducted by the Ministry of the Environment. In fiscal 2011, we turned off the lights of 17 advertising towers and displays from June 22 (summer solstice) to the end of August with the cooperation of our plants, sales offices and dealerships.Additional energy conservation efforts included the lights-down of four advertising towers and displays from March 2011, immediately after the disaster, until the end of January 2012.
Participation in the Lights-Down Campaign
Normal Turned off
The Organic Package Div. of Komaki Plant has been maintaining the temperature of the area with coating lines at 25°C. This meant that when the room temperature was 30°C, air conditioners were used to lower it to 25°C, and when it was 20°C, boilers were used to raise it to 25°C. We focused on this, and considered ways to conserve energy by reducing such temperature controlling without sacrificing product quality.Specifically, we changed the temperature setting from 25 to 28°C, and stopped heating the room when the room temperature was too low. This resulted in reducing the electricity use by air conditioners as well as reducing gas use by boilers, achieving approximately 520 tons of CO2 emission reduction per year.
Changing the temperature control method - Komaki Plant
PICK UP
Before AfterWhen room temp. = 30°C When room temp. = 30°C
When room temp = 20°C When room temp = 20°C
Temp. setting= 25°C
Cool withair conditioner
Cool withair conditioner
Heat with boiler
Temp. setting = 28°CTemp. setting changed
No heating
■ Transition of CO2 Emissions as Consigner
5000
4000
3000
2000
1000
0
0.5
0.4
0.3
0.2
0.1
0
CO2 emissions (t-CO2) Basic unit (kL/ 100 million yen)
2007
3,4803,480
2008
2,9102,910
2009
2,4902,490
2010
2,7732,773
2011
2,7492,749
0.4440.444
0.4670.467 0.4530.453 0.4510.4510.4590.459
(fiscal year)
40
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
In fiscal 2011, the Group aimed for per unit production of 0.072 tons/ million yen. Reduction efforts resulted in 0.067 tons/ million yen, thus achieving the target.The total volume of generated waste for fiscal 2011 was 15,059 tons, down 10.5% in comparison with fiscal 2010. The rate of
effective utilization was 98.9%, and we have maintained zero emissions since fiscal 2005.For fiscal 2012, we aim to further reduce waste, with our target set at per unit production of 0.070 tons/ million yen (a 28.6% reduction compared to 2007).
Waste● �A�portion�of�the�coating�wastewater�treatment�has�been�changed�from�outsourced��to�in-house.
Basic Philosophy
The NGK SPARK PLUG Group aims to use resources to the maximum, and therefore works first and foremost to reduce the volume of waste generated, and to recycle what is generated.
2010
12,884 16,819
35,000
30,000
25,000
20,000
15,000
10,000
0
0.12
0.10
0.08
0.06
0.04
0.02
0
Volume generated (tons) Basic unit (tons/ million yen)
20082007
19,502
21,77126,052
28,855
2009
12,938
16,137
2011
11,900
15,059
0.0980.098 0.0930.093
0.0780.078 0.0720.072 0.0670.067
(fiscal year)
Non-consolidated Group Basic unit
■ Trends in volume of waste generated
I am in charge of waste management at the Ise Plant Recycling Center. At the base of our activities is the reduction of waste volume, but for waste that is generated, we try to select treatment methods that al low recycl ing whenever possible. We are constantly aware of the three Rs (Reduce, Reuse, Recycle) whenever we handle waste.
Norio Okumura Environment & Safety Management Dept.
VOICEVOICEVOICE
Washing the gold-coating tank generates rinse water. This rinse water contains traces of gold, but it had conventionally been regarded as wastewater, and its collection had been outsourced.
This process has been reviewed; now, the gold is collected within the company, after which the water is treated at a wastewater facility. This resulted in approximately a 40% reduction in waste.
Waste reduction through reviewing the wastewater destination - Komaki PlantPICK UP
Before After
Rinse water
Open Close
Collection by processor
OpenClose
Rinse water
Collectinggold
In-house wastewater treatment
Results of the Fiscal 2011 Targets, and the Fiscal 2012 Targets Details
This waste reduction effort has been a part of the streamlining project. Reducing fixed costs also resulted in waste reduction, an outcome I am very pleased with. I hope to continue working on projects that contribute to the betterment of the environment.
Takayuki Sakai, Supervisor Production Dept. Organic Package Div.
VOICEVOICEVOICE
Fiscal 2011 Topics
41
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
TheGroupaimedforperunitproductionof7.77m3/millionyenforfiscal2011.Weachievedanexcellentresultof7.52m3/millionyen,farexceedingourtarget.Forfiscal2012,wehopetoachieveperunitproductionof8.30m3/million (9.5%up from2007) throughvariousreductionmeasures.
Results of the Fiscal 2011 Targets, and the Fiscal 2012 Targets
Water Resource
Fiscal 2011 Topics ● The production efficiency of the plating process was improved, resulting in a reduction in water consumption.
Basic Philosophy
TheNGKSPARKPLUGGrouprecognizesthatwaterisanimportantresource,andismakingeffortstoreducethevolumeoftapwaterandwellwaterusedinourbusinessactivities.
2010
119
187
300
250
200
150
100
0
9
8
7
6
5
0
Non-consolidated
Volume used (10,000 ㎥)
Basic unit (㎥/million yen)
(fiscal year)
Basic unit
20082007
214
190
224
2009
132
179
2011
108
169
7.587.58
9.129.128.668.66
8.098.09
7.527.52
184
Group
■ Trends in volume of tap water/well water used
WeattheKomakiPlantconservewateronadailybasis.Thefaucetsofourbasinsareequippedwithwater-savingpackingor foamingcaps to controlwater flow, resulting in a reduction inwaterconsumptionof about40 to60%.We intend tocontinue sucheffortsinordertocontributetowaterconservation.Ournextplanisto look intowater-saving toilets,which arerecentlybecomingpopular.
VOICEVOICEVOICE
ToruKoshibaeProductionSupportEngineeringDept.
Duringtheplatingprocess,severalpanelsarehungonarackforplating.To improveproductionefficiency,wetried increasingthenumberofpanelshungoneach rackduringplating,andfoundthattheplatingqualityremainedthesame.Therefore,wehave now increased the number of panels per rack. Thisreducedoperationtime,andwaterconsumptionfortheplatinglineandtherinsingunitwasreducedby7,248m3peryear.
Reduction in water consumption through improved production efficiency - NTK Ceramic Co., Ltd.PICK UP
Water consumption
Before
Number of panels
After
Plating
Plating
Rinsing
Rinsing
7,248 ㎥
N N+4
42
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Substances of Environmental Concern● The Green Procurement Guidelines were revised, and their scope was
enlarged to the entire Group.Fiscal 2011 Topics
Basic Philosophy
Wehaveathree-stepmanagementsystemforhandlingsubstancesofenvironmentalconcern:①Answeringrequests fromcustomers,②HandlingwithintheGroup,and③Procurementfromsuppliers.Naturallyweensurecompliancewith lawsand fulfill customer
requests.Morethanthat,weaimtoreducetheuseandemissionofsubstancesofenvironmentalconcernsoas tominimize theireffectontheenvironmentandhumanhealth.
Customers
Suppliers
■ The green supplier systemWecertifysuppliersthatmeetsystemstandardsandmaterialstandardsasgreensuppliers,andgive thempriority.Wenowhave287certifiedsuppliersasoftheendoffiscal2011.
■ Support for our suppliersWesupportoursuppliersbyhostingenvironmentalseminarsandhelping toestablish theirenvironmentalmanagementsystems. So far, we have received requests from 36companies,andof those,34haveacquired ISO14001orEcoAction21certification.Wewillcontinueoursupport forthe two remaining companies in their environmentalmanagementsystemestablishment.
Withthereinforcementofregulationsonchemicalsubstancescontained in products, requests from customers in theautomobile, electrical and electronics industry regardingimprovedcomplianceareincreasing.TheREACHRegulationoftheEUhas triggeredan increase in the statusof chemical
substances contained in products;we are taking all theappropriatemeasures includingsubmissionofNon-ContainingDeclarations, IMDSand JGPSSI surveyand response tools,submission of various datawith AIS, etc., and handlinginvestigationsandauditsregardingourmanagementsystems.
Handling the year-to-year changesof chemical substanceregulationsrequirestheprocurementofmaterialswithaslittleenvironmentalburdenaspossible.ItisforthisreasonthatweissueourGreen ProcurementGuidelines W to request
cooperationfromoursuppliers,andnow,wehaverevisedtheGuidelinestoserveastheGrouppolicy in furtherpromotinggreenprocurementthroughouttheentireGroup.
■ Certification standards
Certification
Green suppliers
Material standards●Non-containmentofdesignated
substancesonourprohibitedlist(Rawmaterials,components,packagingmaterials)
●Reportingoncontainmentstatusofprohibitedsubstances(Facilities,tools)
●Implementingmeasurestopreventcomminglingofhazardousmaterials(Outsourcedoperations)
System standards●Third-party
certificationundertheenvironmentalmanagementsystem
OK OK
43
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Substances of Environmental Concern
GroupCompaniesare required tomanagechemical substances inanappropriatemanner.TheentireNGKSPARKPLUGGroup iscommittedtoensuringnon-containmentmanagementandenhancingthecontrolofusageinplants.
■ In-house analysis of substances of environmental concern
To conf irm the containment status of substances ofenvironmentalconcern inourproducts,our in-houseanalysiscenter conducts a part ia l analys is of substances ofenvironmentalconcerncontained inproducts toprevent thereleaseofnonconformingproducts.
■ Hazard rank
Hazardrank Handling standard Substances covered
Prohibitedsubstances Useisprohibited.
Substancesprohibitedfromuseorstronglyrestrictedbyregulations.
Restrictedsubstances
Safersubstituteswillbesought,whilemakingeffortstoreducetheuseofcurrentsubstances.
Hazardlevelandtoxicityareequivalenttoprohibitedsubstances,butanimmediatechangeoverisimpossibleduetoitsspecialcharacteristics.
Monitoredsubstances
Suppliesneedtobeexaminedtofindexistence/non-existenceofapplicablesubstances.
Thosenotprohibitedorrestrictedbutthatrequiremonitoring.
Tosatisfycustomer requestsandregulationsuchas theELVDirective,theRoHSDirectiveandtheREACHRegulationoftheEU,weassignhazard ranks tosubstancesofenvironmentalconcern.Withhandlingstandards foreachrank,weachievenon-containment and thoroughmanagement of usagereduction.
Non-Containment Management for Products
■ Management system
Customer request
Control of amount to be used
Control of content on products
Legal regulation
Information control
Information acquisition
Hazard rank (internal standards)
■ Emission volume of PRTR substances (non-consolidated) ■ Emission volumes of PRTR substances (group)
Emission volume (tons)
考課者研修
Emission volume (tons)
排出量(トン)
200920082007 2010 2011 2011 (fiscal year)
200920082007 2010 (fiscal year)
2007 2008 2009 2010年度
0
5
10
15
20
0
50
100
150
200
0
1
2
3
4
5
キシレン(半田印刷)
トルエン キシレン(その他)
2007年度比 10%削減=2.6トン
OtherXyleneToluene
OtherXyleneToluene
2.32.30.70.7
5.95.9
0.40.4
12.312.3
0.50.5
10.6
9.19.1
0.40.4
20.1
13.3
6.4
0.5
0.20.20.40.4
1.50.9
0.1
0.53.5
2
0.30.32.9
0.40.4
2.22.2
0.40.44.9
0.60.6
3.93.9
0.30.34.8
0.20.2
0.60.6
2.5
0.10.14.24.2
1.81.8
1111
118
11818
133
153
121919
182
213
9955131131
128
目標
141
3344
104
112
OurplantsaimtoreduceemissionsofPRTRsubstances.EcoVision2015aimsforemissionreductionof80%from2007(43tonsorless).
The implementationofaVOCrecoveryunit thatcanreducetoluenewillberedeliberatedinfiscal2012soastoachieveEcoVision2015.
Managing Use in Plants Details
44
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Inherent in business activities are various risks includingenvironmental incidentsandpollution.NGKSPARKPLUGGroupidentifies these risksandendeavors to reduceand/orpreventthem.
■ Soil SurveyWe clarify our soil surveyingmethod, auditing period, andevaluation standards to prevent soil or undergroundwaterpollution.Wemeettheaccountingstandardsrelatingtoourassetretirementobligations,andcomplywith theSoilContaminationCountermeasuresActrevisedinApril2010.
■ PCB ControlWastematerialscontainingPCBsarestoredat theNagoyaPlant,KomakiPlantandNittokuSeisakushoCo.,Ltd.Wewillcontinuetoadhere tostringentcontrolproceduresuntil theday thatwastecontainingPCBcanbedisposedofinapropermanner.
■ On-site Confirmation of Waste Material Treatment
Weregularlyvisitourwastedisposers toconfirmthatconsignedwastematerials arebeingprocessed in accordancewithouragreement.Infiscal2011,wevisited48companies.
■ Preventing Chemical LeaksToavoidthepollutionofsoilorwaterfromchemicalleaks,wetakevariousmeasuresatourfacilitiesincludingdouble-layeringstoragetanks toprevent leakageand runningpipes aboveground forpromptdetectionof leaks,andconduct regular inspections.Wewillalsosimultaneouslyenhancetheoperationalandmanagementaspectsofourchemicalsubstancehandling.
■ Drills for Emergency SituationsWehold regulardrills foremergencysituations toprepare forunforeseenaccidents,etc.Pollution ispreventedbyprojecting possible incidents ineach department as well as theimpactofsuchincidents.
■ Handling of AsbestosWehavebeen takingappropriatemeasures topreventhealthhazardsfromasbestos.Allasbestosusedinourfacilitieshasbeencompletelyremoved.Someasbestosisstillpresentinbuildingsasinsulators,andwewill continue toadhere to stringentcontrolmeasures.
Toensurecompliancewithenvironmental lawsandregulationsaswellasagreementswithlocalmunicipalities,etc.,wesetstringentvoluntarystandardstopreventviolationsandcomplaints.Infiscal2011,thereweretwocasesoflegalviolations,suchaslackofnotificationstipulatedby law, twonoisecomplaints,andoneodorcomplaint.Thesewerehandledpromptly,alongsidemeasurestakentopreventanyrecurrence.
Environmental Risk Management
Compliance Status
Environmental Risks● Measures to prevent chemical substance leakage, such as placing pipes
aboveground, are underway.
■ Numbers of Violations and Complaints (cases)Violations Complaints
Fiscalyear 2009 2010 2011 2009 2010 2011
NGKSPARKPLUGCO.,LTD. 0 0 1 2 3 2
Affiliates 1※ 1 1 2 1 1
*Wediscoveredthattherewasanunnotifiedcaseinvolvinganaffiliate(situationremedied)infiscal2009,andthereforewescored1forviolation.
■ Handling violations and complaints in fiscal 2011Classification Plant/Company Situation Countermeasure
Violations
TakenamiPlant Did not submit the Status Report on Industr ial Waste ControlDocumentationIssuance,etc.,totheprefecturalgovernor.
Submitted the Status Report on Industr ial Waste ControlDocumentation Issuance,etc., totheGifuPrefecturegovernor late.Alsostandardizedtheproceduretopreventrecurrence.
NittokuSeisakushoCo.,Ltd.
Fluorine Recovery ProcessControlDocumentationwas issuedupondiscardingairconditionerunits,butcollectioncertificationwasnotreceivedwithin30daysafterissuance.
Receivedthecollectioncertificate.
Complaints(noise)
KomakiPlant Thepressurecontrolreliefvalveofthecoolingwaterpumpwasgeneratingavibratingnoise. Thevalvewasexchanged.
KomakiPlant Theexhaust fanof theKomaki Plant haddeteriorated, generating avibratingnoise. Theexhaustfanwasexchanged.
Complaints(odor)
KamiokaCeramicCo.,Ltd. Theexhaustfromthedewaxingfurnacewasgeneratingodor. The treatmentprocesswas reviewed topreventodor-
causingsubstancesfrombeingreleasedintotheair.
Drillonhydrochloricacidleakage(MiyanojoPlant)
Details
Fiscal 2011 Topics
45
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Environmentally Friendly Products
Basic Philosophy
TheNGKSPARKPLUGGroupaimstocontributeto improvingtheglobal environment through itsproductsbymakingefforts toreduce theenvironmentalburden throughout the lifecycleof itsproducts,fromrawmaterialprocurementtoproductdisposal.Aside fromeffortstoreduceCO2emissionsandwasteduringthe
manufacturinganddistributionprocesses,wearealsoendeavoringtoproduceenvironmentally friendlyproductsbycontrolling theamountofenergyinvolvedinusinganddisposingoftheproductbycustomersandensuring that theydonotcontainsubstancesofenvironmentalconcern.
● LCA activities have commenced in all divisions.
To reduce theenvironmentalburden fromprocuring,usinganddisposing of rawmaterials, it is important to predict theenvironmental impactat thedesignstage,and to takepromptcountermeasureswhenanynegativeimpactisforeseen.Toensurethis,weconductproductassessmentswhenwedevelopnewproductsorchangethespecificationsofexistingproducts.
During aproduct assessment, theexistenceof substancesofenvironmental concern, the amountof energy used, etc. areconfirmedateachof thedesign,manufacturing/distribution,use,anddisposalstages. If theassessmentdeterminesthat there isasignificantenvironmental impact,countermeasureswillbe takenbeforedevelopmentiscontinued.
Toreducetheenvironmentalburdenthroughouttheentirelifecycleofaproduct,weconductanLCA(lifecycleassessment)onourkeyproducts.LCA isamethodofprovidinganobjectiveassessmenton theimpactonglobalwarmingandresourcedepletionthroughouttheentire lifecycle of a product.Making amore comprehensive,
scientificandquantitativeassessmentallowsustoclarifypresentproblemsandtheirmagnitude,andreflecttheresultsintodesigns,process,etc.Infiscal2011,LCAactivitiesbeganinalldivisions.Inthefuture,wewillcreateamechanismtopromoteassessmentinourproductmodelssoastoutilizetheresultsinourdesigns.
Product Assessment
Reducing Environmental Burden Throughout the Lifecycle
Design stage Manufacturing/distribution stage Use stage Disposal stage
●Istheproductfreeofsubstancesofenvironmentalconcern?
●Isitdesignedtoconservemoreenergythanconventionalproducts?
●Istheimpactofenvironmentalpollutionduringusesmallerthanforconventionalproducts?
●Istheenergyconsumedduringuselessthanforconventionalproducts?
●Isthemanufacturingprocessfreeofsubstancesofenvironmentalconcern?
●Istheamountofenergyusedandwastegeneratedduringmanufacturing/distributionlessthanforconventionalproducts?
●Istheproductfreeofsubstancesofenvironmentalconcernduringdisposal?
Fiscal 2011 Topics
46
Environmental ReportNGK SPARK PLUG Group CSR Report 2012
Communication● The CSR Report 2011 and site-specific environmental reports have been issued.● Local cleaning activities were held at each site.
Basic Philosophy
For TheNGK SPARK PLUGGroup to continue its businessoperations, it isessential to improveourcoordinationwith localcommunitiesandbuildtrustwithsociety.Wefeelthatthebestwayto build this trust is to provide information on theGroup’senvironmental activities, andweareendeavoring todiscloseinformationinanaccurateandeasy-to-understandwaytoimprovecommunication.
Wehostenvironmentalmeetingswith local residentsasavenuefor communication.At thesemeetings,we explain our dailyenvironmentalactivitiesaswellashearopinionsandcommentsfromparticipantsonhowwecanimprove things. In fiscal2011,wehosted8suchmeetings,withatotalof19participants.
We regularly hold clean-up activities to preserve the localenvironment.We also continue to participate in beautifyingactivitieshostedby localmunicipalities,etc. Infiscal2011,atotalof1,031peopleparticipatedinsuchactivities.
Weacceptplanttoursforobservationofourenvironmentaleffortsandfacilities.AdeeperunderstandingofourGroup'sactivitiesandbettercommunicationareachievedbyseeingourfacilitiesfirsthandandengaginginquestionandanswersessions.In fiscal2011,wehostedeightplant tours,witha totalof333participants.
Observing Environmental Activities
Environmental Meeting
Local Clean-Up Activities
Partof theproceeds fromtheautumn“ChangetoanEco-Plug!”campaignheld fromOctober toDecember2010wasdonatedthrough the local forestcooperative to tree-plantingactivities inAibetsu-cho inHokkaidoPrefecture.Ourdonationenabledtheplantingof50seedlingsofwhitebirch,Quercuscrispula Blume, rowan andothertrees.
Donating to Tree-Planting Activities
TheNGKSPARKPLUGGrouprecognizesthatbiodiversityisessentialforasustainablesociety,andhasestablishedtheBiodiversityActionGuidelines inorder to reduce the impactof theGroup'suseofenergyandresources,emissionsofsubstancesofenvironmentalconcern,andotherbusinessactivitiesonbiodiversity.
Conservation of Biodiversity
TheGroupissuesaCSRReport(formerlytheEnvironmental&SocialReport)andsite-specificenvironmentalreportstoprovideabetterunderstandingofourenvironmentalpreservationactivities.Wewillcontinue to aim for the disclosure of accurate and easy-to-understandinformation.
Report on Environmental Activities
CSRReport2011 Site-specificenvironmentalreports
(JapaneseOnly)
■ PRTR (kg)
除去処理量 搬出量大気 公共用水域 土壌 公共下水道 埋立・焼却 有効利用 分解反応 製品・売却品
53 5,675 0 5,67580 24,569 0 0 24,56987 12,639 1 0 638 12,000
144 1,321 10 1,311296 10,967 0 10,967297 2,890 0 2,890300 69,337 67 0 69,271308 79,495 127 79,369392 6,041 0 6,041400 2,501 1 2,500412 1,162 0 1,162
■大気・水質・騒音・振動
項目 種類 単位 規制値 自主基準値 平均 MAXボイラー(12号) mg/Nm3 50 40 2.0 2.0焼成炉(PR-2) mg/Nm3 150 120 6.5 7.0ボイラー(12号) ppm 150 120 53 53焼成炉(PR-2) ppm 180 144 106 160
pH - 5.0~9.0 5.4~8.6 6.9 7.3SS mg/l 600 480 23.3 49BOD mg/l 600 480 15.0 50n-ヘキサン抽出物 mg/l 30 24 2.1 7.6シアン mg/l 1 0.8 0.22 0.4全クロム mg/l 2 1.6 0.05 0.08六価クロム mg/l 0.5 0.4 <0.04 <0.04亜鉛 mg/l 2 1.6 0.42 0.81鉛 mg/l 0.1 0.08 <0.02 <0.02窒素 mg/l 120 96 22.43 37リン mg/l 16 12.8 0.42 0.78ふっ素 mg/l 8 6.4 0.29 0.5ほう素 mg/l 10 8 <1 <1
R地点 dB 70 68 59.1 59.1T地点 dB 65 63 66.1 66.1 ※1R地点 dB 70 68 59.2 59.2T地点 dB 65 63 61.0 61.0R地点 dB 70 68 62.3 62.3T地点 dB 65 63 65.6 65.6 ※1R地点 dB 65 64 62.2 62.2 ※1:暗騒音によるものです。T地点 dB 55 54 61.9 61.9 ※1 暗騒音とは、機械等が稼動していない時の騒音R地点 dB 40 40 のことで、交通騒音や隣接工場の騒音などのT地点 dB 40 40 影響を受けています。R地点 dB 40 40T地点 dB 40 40
65 60
70 65
移動量
大気ばいじん
NOx
排出量取扱量対象化学物質名(報告対象物質)政令No.
エチルベンゼンキシレン
振動昼間
夜間
排水(下水道)
騒音
朝方
昼間
夕方
夜間
ニッケル
マンガン及びその化合物
クロム及び三価クロム化合物無機シアン化合物(錯塩及びシアン酸塩を除く)
1,2,4-トリメチルベンゼン1,3,5-トリメチルベンゼントルエン
ノルマル-ヘキサンベンゼン
取得年月: 1990年8月 認証機関 : 財)日本品質保証機構
認証番号:JQA-EM6452
本社工場は、名古屋市の中心部に位置し、商業地域や住宅に近いこともあり、常日頃から環境に留意して事業活動を行っています。 昨年はCOP10(生物多様性条約第10回締約国会議)が、名古屋市で開催されるに当たり、工場周辺地域清掃活動を、「あいち・なごやクリーンアクション for COP10」に登録して回数を増やして実施し、開催地名古屋の街をきれいにするお手伝いをいたしました。 また省エネルギー活動を総員参加で積極的に行い、各種省エネルギー対策を実施し、より効率的な生産活動に取組みましたが、スパークプラグの増産のため、CO2の総排出量は前年より増加してしまいました。 本年も総員参加で工場一丸となって、可能な限りの省エネ活動を行ってまいります。 今後も地域に根差した環境活動を行い、他工場の模範となる工場を目指します。
所 在 地 : 愛知県名古屋市瑞穂区高辻町14-18 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 創 立 : 1936年(昭和11年)10月 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 工 場 長 : 飯見 均 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 主要事業 : スパークプラグ及び関連品等に関する設計、製造及び販売 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 従 業 員 :1065人(2011年3月現在)
SITE REPORT 2011
●マテリアルバランス(調査機関 2010年4月~2011年3月)
●ISO認証状況
●環境データ(調査期間 2010年4月~2011年3月)
取扱量216,597
大気 68
製品・売却品92,531
分解反応123,224
有効利用 765
公共下水道 11
■PRTR法対象物質のINPUT-OUTPUT(kg)
●代表者の緒言
工場長 飯見 均
使用エネルギー 生 産 8,006トン
によるCO2排出量 試 験 1,112トン
輸 送 68トン
大 気 0.1トン
容器・包装材料 プラスチック類 6トン
の他の材料・ プラスチック材料 16トン 紙類 225トン
補助材料 化学物質 169トン ダンボール 183トン
油類 30トン 廃棄物 有効利用 939トン
その他材料 28トン 埋立・焼却 10トン
その他ガス 10トン 排水 排 水 10,923トン
水 上水 31,470トン
軽油 36KL
井水 79,453トン
エネルギー
紙
購入電力 1,818万kWh
都市ガス 78万m3
ガソリン 438KL
紙類 408トン
PRTR法対象物質排出量
購入電力 : 1,269 万 KWh LPG : 273 トン ガソリン : 5,436 L 軽油 : 588 L
紙類 : 13 トン
リユース素地 : 2.2 トン
ガス類 : 35 トン プラスチック材料 : 44 トン 化学物質 : 364 トン 油類 : 21 トン その他 : 8 トン
上水 : 11,750 トン リサイクル水 : 20,882 トン
エネルギー
その他材料
補助材料
水
生産 : 5,010 トン
輸送 : 14 トン
大気 : 0.1 トン
リサイクル : 188 トン
埋立・焼却 : 1.4 トン
プラスチック類 : 8 トン
紙類 : 1.3 トン
ダンボール : 12 トン
排水 : 9,259 トン
使用エネルギー
による CO2 排出
PRTR 法対象物質
排出量
廃棄物
排水
日日本本特特殊殊陶陶業業株株式式会会社社 伊伊勢勢工工場場 SSIITTEE RREEPPOORRTT 22001111
紙
主要原材料
容器・包装材料
代表者の緒言
所 在 地 : 三重県伊勢市円座町字細越871-6
創 立 : 1994年(平成6年) 4月
主要事業 : 電子部品の設計・製造・販売及び、内燃機関用センサーの設計・製造
従 業 員 : 205人 (2011.3.31現在)
日本特殊陶業伊勢工場は、地域の皆様方のご理解とご支援を賜り、1994年の操
業開始以降、今年で創立18年目となりました。
2010年度は、企業をとりまく情勢が厳しくなる中、総員参加で業務の効率化や改善
に取り組んだ結果、目標132トン/年に対し、149トン/年のCO2を削減することができま
した。しかしながら東日本大震災の発生、原発事故の影響で、エネルギー政策の見直
しが議論される状況となり、さらなる省エネルギー化が求められています。
I N P U T
2011年度は、伊勢工場としても、新たに策定した環境の取組み指針である「エコビ
ジョン2015」に基づき、単に利益を追求するだけでなく、環境に対する配慮を中心に
据えた活動を行うことで、さらなる環境負荷低減に努めます。
これからも信頼される地域企業として、社会的な役割・責任を自覚し、持続可能
な地域社会の発展に寄与できるよう、環境活動へ取り組んで参ります。
取得年月 :
2000 年 12 月
認証機関 :
(財)日本品質保証機構
認証書番号 :
JQA-EM6452
ISO14001認証状況
マテリアルバランス
O U T P U T
環境データ (調査期間:2010年4月~2011年3月)
PRTR
排出量 移動量 除去処理量 搬出量 政令 No. 対象化学物質名 〔報告対象物質〕 取扱量
大気 公共用水域 土壌 公共下水道 埋立・焼却 有効利用 場内焼却 分解反応 製品・売却品
132 コバルト及びその化合物 1,042 127 916
305 鉛及びその化合物 40,653 8 8,436 32,209
PRTR法対象物質の INPUT-OUTPUT
コンプライアンス(法規制順守)
生活排水の水質分析(1回/月)・・・・・・・・・・・・・・・・ 基準値クリア
4,10 月 大気測定実施(2回/年) ・・・・・・・・・・・・ 基準値クリア
11 月 騒音測定実施(1回/年) ・・・・・・・・・・・・・・ 基準値クリア
11 月 土壌測定実施(1 回/年) ・・・・・・・・・・・・・・ 基準値クリア
法規制違反、罰金、訴訟の件数 ・・・・・・・・・・・・・・ 0 件
利害関係者からの要求の件数 ・・・・・・・・・・・・・・・ 0 件
項目 種類 単位 規制値 自主基準値 平均 MAX
大気 ばいじん mg/Nm3 250 100 <5 <5
pH - 5.8~8.6 6.0~8.4 7.4 7.9
SS mg/L 90 45 2.7 10.0
BOD mg/L 25 20 1.7 6.0
COD mg/L 25 20 4.3 10.0
COD(総量) ㎏/日 3.4 3.4 0.1 0.2
n-ヘキサン mg/L 30 15 <1 <1
全クロム mg/L 2 1 <0.04 <0.04
銅 mg/L 1 0.5 <0.02 <0.02
亜鉛 mg/L 2 1 0.054 0.071
鉛 mg/L 0.1 0.05 <0.01 <0.01
鉄 mg/L 10 5 0.11 0.34
フェノール類 mg/L 1 0.5 0.0 0.0
窒素 mg/L 120 60 7.7 17.0
窒素(総量) ㎏/日 4.1 4.1 0.2 0.4
リン mg/L 16 8 0.76 2.0
リン(総量) ㎏/日 0.39 0.39 0.02 0.04
マンガン mg/L 10 5 0.4 2.3
排水
(生活系)
大腸菌 個/cm3 3000 1500 26 70
朝方 dB 55 55 43.2 43.2
昼間 dB 60 58 44.3 44.3
夕方 dB 55 55 45.7 45.7騒音
夜間 dB 50 50 45.5 45.5
大気・排水・騒音
単位:kg
単位:kg
搬出量(製品・売却品):33,125
取扱量
41,695 移動量(有効利用):8,563
移動量(埋立・焼却):8
Environmentalmeeting(NanseiCeramicCo.,Ltd.)
Thetreeplanting Clean-upactivity(HeadquartersandNagoyaPlant)
Details
Fiscal 2011 Topics
47
Message from a Stakeholder
Third-Party Review
NGK SPARK PLUG Group CSR Report 2012
Acompany’sphilosophy is reflected in itsattitudetoward itsstakeholders,which includesemployees,customersandlocalresidents,andintheoutcomeofhowsuccessfullyarelationshipofrelianceandtrusthasbeenbuilt. Inthepast,thepursuitofprofitswasthetoppriorityforcompanies,butthesedays,thefocushasdiversifiedintoavarietyoffieldsincludingenvironmentalconservation,employmentpolicyandhealth/welfarepromotion.Itissaidthat“nogoodpeople,nogoodproducts.”NGKSPARKPLUGCO.,LTD.emphasizeshumanresourcedevelopment,withthepolicyofrespectingthepersonalityandcreativityofindividualemployees,whilepromotingthecombinedeffortsofallemployeesandencouragingthemtobeambitiousinseekingnewsocialneeds,valuesandtargetsofhigherlevels.Iempathizewiththisattitude.Corporatephilosophy isalsoreflected inthecompany’swayofmakingcommitmentstosociety. Inourregion,NGKSPARKPLUGandthe localcommunitieshavebeenstrengtheningarelationshipofmutualreliancethroughthe implementationofawidearrayofjointactivities, includingthe2012Health,SafetyandEnvironmentConferenceinwhichlocalresidentsinthreeneighboringtownsvisitedthecompanytodirectlysee itsactivities;acleaningcampaign inwhichemployeesofNGKSPARKPLUGparticipated incleaningactivities for local communities; andother regionalevents. I amalso impressedwith thecompany’sdedicationtoemergencymeasuresforlocalcommunities;theyhaveestablishedprescriptionsfordisasterresponses.IhopethatNGKSPARKPLUGwillcontinuetogrowasacorporatememberofoursociety,whilemaintainingitstransparencytoitsstakeholdersinsideandoutsidetheorganization.
ThisCSRReport2012hasbeenpreparedbasedonourinformationdisclosureprinciples,withthepolicyofensuringeasyunderstandingforreadersandreliabilityasareport.ForustoverifythatthisReportconformstothispolicy,wehaveaskedTÜVRheinlandJapanLtd.toreviewtheReport.Theirreviewwasconductedwiththeaimofconfirmingtheinclusionofallimportantinformationnecessarytobecommunicatedtothepublic, the consistencybetweendisclosed information and sourcedata, and the absenceof anyinappropriate,misunderstanding-inducingdescriptions.The resultsof the reviewaremostly reflected in thisReport,wherewemadesomecorrectionsandadditionsinresponsetosuggestionsmadebyTÜVRheinland.Wecontinuetomakeeffortstoimproveourreportbyaddressingothersuggestionsthatrequiretime-consumingstructural improvementandthereforecouldnotberespondedtointhisReport.
KaoruKobayashiChairmanResidents’AssociationofEnza-cho,IseCity
ThirdPartyReview
W
50
Glossary
NGK SPARK PLUG Group CSR Report 2012
Page of appearance Term Definition/explanation
4 ROEROE is one indicator of a company’s profitability. ROE reveals how effectively shareholder equity is be i ng u sed ; h i ghe r ROE means h i ghe r profitability. [ROE = Net Income / Shareholders’ Equity]
6 BCP
Business Continuity Plan. A plan of action to be taken by a company when an emergency situation arises, such as a major disaster or a large-scale accident , to ensure business continuity at a certain level, or if suspended, to realize quick recovery.
6 Compliance
When a company, as a member of society, fulfills its corporate responsibility by enhancing its corporate ethics, and by understanding the spirit and the purport of and complying with laws and regulations, international rules, social norms, and various in-house regulations.
6 Risk ManagementActivities to systematically manage various risks related to business in corporate management. Specifically, activities to prevent risk occurrence, or reduce the damage incurred when a risk arises.
7 On-time delivery Delivering orders on the deadline specified by the client.
9 Three-way catalyst
A device for cleansing harmful substances contained in gasoline-engine automobile exhaust (carbon monoxide (CO), hydrocarbons (HC) and nitrogen oxides (NOx)) through oxidation and conversion.
12 CSR Corporate Social Responsibility.
12 CSR procurement
CSR procurement is a continuous purchasing and procurement practice, requiring suppliers to comply with procurement criteria in terms of soc ia l respons ib i l i t y ac t i v i t i es . The CSR procurement criteria include human rights, work conditions, as well as workplace safety and health, etc.
14Authorized Exporters’ Program
Under this system, customs approves exporters who are excellent in legal compliance as authorized exporters, and gives them preferential treatment. This system is intended to speed up customs clearance procedures and strengthen secur i t y measures . S ince the approved enterprises can proceed through customs clearance procedures more speedily and reliably, they can also expect shorter lead-times and reduced logistical costs.
15 Smart deviceMulti-function information processing terminals that can be used for many purposes, such as smart phones and tablets.
15
Act on the Protection of Personal Information
An act on appropriate handling of personal information. The act prohibits using personal information about an individual for improper purposes without consent of the individual.
15Unfair Competition Prevention Act
This law is intended to ensure fair competition among business operators. Under this law, o p e r a t o r s ’ b u s i n e s s r e p u t a t i o n s a n d confidentiality are protected. The law prohibits acts of illegally acquiring, using or disclosing trade secrets.
16 BIABusiness Impact Analysis. Quantitative and qualitative analysis and evaluation of the impact when business is suspended due to unforeseen circumstances. The first and essential step in devising the BCP.
17 Corporate governance
Refers to the process or systems to ensure that a company is managed by the business operator in an optimal and sound manner.
17 Corporate officer system
The operating officer system clearly divides and defines the roles of directors who handle management, and operating officers who execute operations.
Page of appearance Term Definition/explanation
17 Internal Control Report System
In 2006, the former Securities and Exchange Act was rev ised and renamed the F inanc ia l Instruments and Exchange Act. Under the revised act, listed companies are required to submit internal control reports every fiscal year, to be subject to audits by certified public accountants or auditing firms, in order to improve the trustworthiness of financial reporting.
20 QC Circle Activities
QC stands for quality control. Small groups are formed within the workplace to encourage autonomous handling of such issues as safety measures, reduction of faulty products, as well as quality improvement and quality control of products.
20 TQMTotal Quality Management is an operational method and management technique that contributes to the improvement of operational quality in an enterprise.
22 FTSE4Good Index Series
A responsible investment index developed and managed by the FTSE Group (UK). Evaluation criteria for selecting a member company include environmental issues, human rights, supply chain labor standards, bribery prevention, climate change, etc.
22 IR activitiesInvestor Relations involve communicating detailed information about our management, finances and results.
22 SRI
Social Responsibility Investment refers to a type of investment approach. Under SRI, investors select a company they would like to invest in by not only analyzing a company in terms of its financial aspects such as profitability and growth potential, but also comprehensively evaluating the company based on its environmental efforts/social contribution, such as its compliance with laws & regulations, response to employment conditions and human rights problems, and contribution to society/local communities.
27 JISHA OSHMS Standards
Standards established and published by JISHA (Japan Industrial Safety and Health Association). The standards determine whether OSHMS is appropr ia te ly in t roduced based on the Occupational Safety and Health Management System of the Ministry of Health, Labor and Welfare, and whether the occupational safety and health standards are being appropriately implemented to improve gradually.
27 Frequency RateThe frequency rate of accidents. Calculated with the following formula.[Frequency Rate = (Number of Accidents / Actual Hours of Extended Labor) x 1 million]
28 Risk AssessmentMethod to detect and evaluate potential dangers and hazards in a worksite, and eliminate/reduce them.
29 KYTDanger anticipation training (stands for Kiken Yochi Training). Training conducted for the purpose of enhancing receptivity to dangers by sharing potential dangers within the workplace.
29 WBGT
WGBT (West-Bulb Globe Temperature), a practical index for evaluating heat effect on humans, is used to help prevent heat stroke in a hot work environment or in sports activities. The Ministry of the Environment calls the index the“ Heat Index.”
29Working Environment Measurement
To protect the health of laborers and provide a su i tab le work ing env i ronment , work ing environment measurement is conducted in terms of the level of harmful factors existing in the work environment and to what extent workers are exposed to such harmful factors. The results are evaluated and classified into the first, second, or third category.
29 Industrial physician
A doctor who is involved in managing the health of laborers in workplaces. The Industrial Safety and Health Act mandates companies constantly employing 50 workers or more in the workplace to hire an industrial physician.
48
Glossary
NGK SPARK PLUG Group CSR Report 2012
Page of appearance Term Definition/explanation
29 Hiyari Hatto Events that fortunately did not, but could have turned into a major accident.
32 TABLE FOR TWO
Purchasing of the targeted low-calorie meal results in a 20 yen donation per meal to school lunches for children in developing countries (which costs 20 yen per meal). In other words, buying one meal for oneself results in the donation of one meal to a developing country. Conducted by TABLE FOR TWO International, a specified non-profit organization.
32 Tag rugby A safer version of rugby, having a “no physical contact (such as tackling) rule”
32 Plastic bottle cap collection
860 bottle caps equal one polio vaccination. Conducted by Ecocap Movement, a specified non-profit organization.
34 LCA
Life Cycle Assessment. Method for quantitative and objective assessment of the environmental impact from all steps throughout the entire lifecycle of a product, including sourcing the raw materials, manufacturing, distribution, disposal, and recycling.
34 PRTR substances
Chemical substances designated in the Act on Confirmation, etc., of Release Amounts of Specific Chemical Substances in the Environment and Promot ion o f Improvements to the Management Thereof. This Act stipulates a system of grasping and notifying the amount of specific chemical substances released into the environment.
34 VOCVolatile Organic Compounds. The source of photochemical ox idants and suspended particulates that pollute the atmosphere.
34 Biodiversity The existence and maintenance of diversity in ecosystems, species and genes.
34 Material Flow Cost Accounting
Abbreviated as MFCA. Method of identifying costs by determining material costs, processing costs, and depreciation and amortization incurred by mater ials and energy losses (defective products, etc.) during production processes.
34 Global warmingA phenomenon where the average g lobal t empera tu re i s i nc reas ing due to h i ghe r concentration of greenhouse gases that trap heat in the atmosphere and heat the surface of the Earth.
36 ISO14001An international standard for environmental management systems. Business sites that have established systems in accordance with the standard can receive certification from an external organization.
37 Eco-efficiency
Index on rate of economic value against environmental burden accompanying business activities. The larger the figure, the better.[Eco-efficiency = Net sales / Environmental burden]* Due to changes in the main system, the
numerator has been changed from added-value production to net sales.
39 Greenhouse gases
Gases that cause global warming. The Kyoto Protocol designates carbon dioxide, methane, n i t r o u s o x i d e , h y d r o f l u o r o c a r b o n s , perfluorocarbons, and sulfur hexafluoride.
39Act on the Rational Use of Energy
Established in 1979, triggered by the oil crisis. Measures are stipulated for four categories of factories, etc: transportation, buildings, and machinery and equipment.Amendment in 2008 changed the base of the control system for energy management for factories, etc. from factories/business sites to bus iness operators (companies) . Those consuming 1,500 kL (crude oil equivalent) or more of energy are designated as Specified Business Operators, and are required to appoint an Energy Management Control Officer, make basic unit improvements to an annual average of 1% per year.
39
Law Concerning the Promotion of the Measures to Cope with Global Warming
Under the System for Greenhouse Gases Computation, Report ing and Publ icat ion, businesses emitting 3,000 tons (CO2 equivalent) or more of greenhouse gases are required to report their emission volumes.
Page of appearance Term Definition/explanation
40 Natural energyEnergy obtained from sunlight, solar heat, wind, water, biomass, tide, geothermal heat, snow/ice energy, etc.
41 Zero EmissionsAs defined by this Company, when the effective utilization rate of industrial waste and general waste from business activities is 98% or higher. [Effective utilization rate = (reuse + recycle) / (reuse + recycle + landfill and incineration) ≧ 98%]
41 Effective Utilization
As defined by this Company, identifying value as a resource, reusing or recycling (including heat recovery) generated waste. Also includes selling the resulting valuable resources.
43 AISArticle Information Sheet provided JAMP (Joint Article Management Promotion Consortium), used to convey information on chemical substances contained in products.
43 IMDSInternational Material Data System that collects information on materials used and substances contained in approximately 30,000 automobile components.
43 JGPSSI
Japan Green Procurement Survey Standardization Init iative. A council comprising voluntary e l e c t r i c a l a n d e l e c t r o n i c e q u i p m e n t manufacturers aiming to share surveys on chemical substances contained in components and materials.
43 REACH Regulation
Regulat ion concern ing the Reg is t rat ion , Evaluation, Authorisation and Restriction of Chemicals. It is a comprehensive chemicals regulation for manufactured or imported substances and substances contained in products, effective from 2007 in the EU.
43 EcoAction 21An environmental management system. This system is designed by the Ministry of the Environment for small to medium businesses to provide ISO 14001 accreditation at a lower cost as well as inspection/consultation.
44 ELV DirectiveEnd-of-L i fe Vehicle Directive. A directive stipulating the recycling rate of end-of-life vehicles and regulated substances, effective from 2002 in the EU.
44 RoHS DirectiveDirective on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment. Became effective in 2006 in the EU.
45 PCBPolychlorinated Biphenyl. Was widely used as insulating oil and for other purposes due to its high insulating ability and chemical stability, but being highly toxic to people, its production and use is now prohibited.
45 AsbestosA fibrous mineral that had been widely used as an insulator. Inhalation may cause lung cancer or mesothelioma tumors.
45
Accounting standards relating to asset retirement obligations
Upon disposing of tangible fixed assets such as buildings, it is now mandatory for items which the law requires to be removed to be accounted for as liabilities. Examples include expenses for the treatment of asbestos, soil surveys, and decontamination.
45
Soil Contamination Countermeasures Act
The purpose of this act is to apprehend situations of soil contamination and prevent the contamination having a harmful effect on human health. The Act underwent substantial revision in April 2010 with additional provisions regarding the apprehension of situations and actions to be taken, including a requirement to notify changes in the character of land of 3,000 m2 or more in area.
47Site-specific environmental reports
By-company/plant reports on environmental preservation activities. Issued by four plants of NGK SPARK PLUG CO., LTD. and eight affiliates (excluding Nittoku Alfa Service Co., Ltd. and Nittoku Unyu Co., Ltd.).
49
Questionnaire ResultsThank you very much for participating in the questionnaire on the Environmental & Social Report 2011, issued in fiscal 2011. After reviewing the comments and opinions we received, we have carefully selected information to be included in this report.
Before reading our CSR Report 2011, how much did you know about NGK SPARK PLUG Group’s CSR activities?
How did you find our CSR Report 2011?
Please check the box or boxes, when you find topics particularly interesting.
Please check the box or boxes that best describe your situation and position.
If you have any other comments, requests or themes you would like to know regarding our CSR activities, please feel free to write in the space below.
Please fill in a “◦” on good topics, and fill in a “×” on no-good topics, for as many topics as you like.
Q1
Q2
Q3
Q4
Q5
< Top 3 >■Message from the President■ [Feature article 1] Response to major disasters■[Feature article 2] Lineup of hydrogen energy
products
< Top 4 (ranked by # of ○ - # of ×) >■Message from the President■ [Feature article 1] Response to major disasters■[Feature article 2] Lineup of hydrogen energy
products
< Top 3 >■Message from the President■ [Feature article 1] Response to major disasters■[Feature article 2] Lineup of hydrogen energy
products
< Top 4 (ranked by # of ○ - # of ×) >■Message from the President■ [Feature article 1] Response to major disasters■[Feature article 2] Lineup of hydrogen energy
products
■ Want to know details about NGK SPARK PLUG’s technologies and products contributing to environmental conservation.(Answer) Feature article 2 in this CSR Report 2012 details our products that contribute to the global environment and green society.
■ Want NGK SPARK PLUG to strategically incorporate its CSR activities in management and administrative agenda to ensure these activities directly contribute to business performance.(Answer) We will make further efforts to ensure that our CSR activities contribute toward realizing our corporate policy and the enhancement of our corporate value.
■ Want more details in the “Management” section of the Report.(Answer) We have increased the number of pages devoted to the “Management” section, providing more details about our activities.
■ Want to have feedback from our stakeholders outside the company on our CSR activities.(Answer) We will send more CSR information to employees including feedback from our stakeholders outside the company.
A lot56%
A little22%
Nothing22% A lot
51%A little47%
Nothing2%
Average10%
Poor 0%
Easy to understand80%
Average20%
Difficult to understand 0%
Insufficient 0%Too much 0%
Good90%
Appropriate100%
Amount ofinformation Design
Understandability
Average48%
Poor 2%
Easy to understand51%
Average46%
Difficult to understand3%
Too much19%
Insufficient 2%
Good50%
Appropriate79%
Amount ofinformation Design
Understandability
Suppliers39%
Central or local government official 12%
NGO・NPO 7%
environmental personnel in a company/organization 7%
Person living close to NGK SPARK PLUG office/plant 7%
Family member of NGK SPARK PLUG employee / Retiree 7%
Customer7%
Shareholder/investor7%
Other7%
■ Request for participation in the questionnaire survey WThank you for reading our CSR Report from cover to cover. Please help us to continue improving the content by filling in the questionnaire.
<Handling of personal information> The personal information you enter will be used solely for the purpose of sending you the report for the next fiscal year. When tallying and publicizing the results of the questionnaire, we will do so in a way that does not identify you through your personal information.
External stakeholders Internal stakeholders (employees)
NGK SPARK PLUG Group CSR Report 2012
51
CSR Report 2012
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