CSR and Ecological Footprint

Tone Lauritzen, April 13th 2012

Agenda

• Why is Corporate Social Responsibility important?

• CSR in Nordea

• The Ecological Footprint programme

• The role of IT in Nordea’s environmental activities

2 •

• Customers care

• Employees are motivated

• Society at large wants you to succeed

• Good business model

• National laws and regulations

• International conventions

Why is CSR important?

3 •

What is Corporate Social Responsibility in Nordea?

4 •

Approach

• Integrated part of business strategy

• Ownership in business units

• CSR is about being prudent in everything you do

Focus areas

• Responsible Investments & Governance (RIG)

• Responsible credits

• Anti-corruption

• Supply chain

• Environmental impact of own operations

• Nordea strives to run our operations in an environmentally responsible way

• Ecological Footprint programme was established to drive and coordinate teams working to reduce our environmental impact

• 8 teams established based on an evaluation of Nordea’s environmental impact

• Targets for 2016 set in 2009 (2008 baseline)

• Reduce energy consumption by15% (kWh/FTE)

• Reduce paper consumption by 50%

• Internal (kg/FTE)

• External (g/customer)

• Reduce internal travel by 30% (# trips/FTE)

• Sourcing targets related to environmental and social requirements to suppliers

• Quarterly monitoring and reporting

Ecological Footprint Programme

5 •

Examples of activities:

• Green IT: automatically put PCs to sleep at night, improved cooling and use of heat from data centres, duplex print

• Energy mgmt.: improve ventilation and heating, install heat pumps, improve use and quality of light sensors, improved use of space/premises

• Internal paper: smarter print solutions, electronic signatures, deletion of unnecessary lists and reports

• Customer paper: Turn snail mail electronic

• Travel: implement MS Lync, improve video conferencing, improve travel statistics, tighten travel policy

• Sourcing: improvements in sourcing process

• Facility Services: Reduce waste volumes, eco-labelled detergents, canteen operations

• Communication: internal and external communication

Ecological Footprint activities

6 •

Ecological Footprint

Programme

Communi-cation

Green IT Energy Mgmt

Internal Paper

Customer paper

Travel & Virtual

Collabo-ration

SourcingFacility

Services

Examples of activities:

• Green IT: automatically put PCs to sleep at night, improved cooling and use of heat from data centres, duplex print

• Energy mgmt.: improve ventilation and heating, install heat pumps, improve use and quality of light sensors, improved use of space/premises

• Internal paper: smarter print solutions, electronic signatures, deletion of unnecessary lists and reports

• Customer paper: Turn snail mail electronic

• Travel: implement MS Lync, improve video conferencing, improve travel statistics, tighten travel policy

• Sourcing: improvements in sourcing process

• Facility Services: Reduce waste volumes, eco-labelled detergents, canteen operations

• Communication: internal and external communication

Ecological Footprint activities

7 •

Ecological Footprint

Programme

Communi-cation

Green IT Energy Mgmt

Internal Paper

Customer paper

Travel & Virtual

Collabo-ration

SourcingFacility

Services

Nordea is replacing all existing printers (approx. 11,000) with approx. 6,000 new printers

Ecological footprint involvement consists of:

• Requirements: Provide environmental requirements for use in the Request For Proposal and vendor selection. Following areas have been covered:

• Functionality (e.g. follow-me print, duplex, statistics, use recycled paper)

• Production (environmental certifications or labels)

• Energy consumption (in use normal use, power save functionality)

• Toner consumption (functionality to save toner, to empty cartridge)

• Recycling/disposal (% of material recyclable, recycling programmes)

• Environmental profile of company

• Prepare for duplex: Contact all application owners and ask that necessary changes are made to enable duplex print

• Print policy: Contribute to production of print policy

• Communication: Provide end-users (and other stakeholders) with relevant information

Internal print

8 •

• Energy: Reduction according to plan. Low hanging fruit have been harvested. Further reductions will require investments and improved use of space

• Internal paper: Small reduction (7%). Duplex and other print activities in 2011 should cause substantial reduction

• Customer paper: Ahead of schedule (36% reduction)

• Travel: Large increase in 2009 and 2010. Reduction last 4 quarters, but still above 2008 level.

• Sourcing: According to plan. New process is being implemented this spring

Status

9 •

How are we doing compared to our competitors?

www.nordea.com

Further information

10 •

Thank you!

Tone Lauritzen

tone.lauritzen@nordea.no