CSP English Regional Networks (ERN) – Development Event

The Importance of Relationships

Adele MadinProfessional Head of Physiotherapy

Director of Adult ServiceEast Coast Community Healthcare CIC

CSP ERN Development Event 2

“The importance of networking and the power of your relationships”

The Key to our survival

Influencing Commissioners Decision Making Processes

Influence “Provider” Partners to work together

Efficiencies that increase capacity and achieve system wide savings without compromising quality

How?19/03/2013

CSP ERN Development Event 3

East Coast Community HealthcareBoard : Exec : Peers : Internal groups e.g. Ed & T

Great Yarmouth and Waveney Integration Steering group

HealthEast / Great Yarmouth and Waveney CCG

Board / Clinical Commissioning Committee / ExecProgram Boards (x4)

Clinical Leads Meetings / Practice Managers Meetings / Protected time for learning (GPs)

19/03/2013

CSP ERN Development Event 4

Where next?

• Carry on!• Work closer with GPs on front line• Build relationships with retained GPs• Use their language (commissioners from clinical perspective

and business background)• “Head off at the pass”• “Sew seeds”• Customer service

DEMONSTRATE WHAT WE ARE DOING AND WHAT WE HAVE ACHIEVED!

19/03/2013

CSP ERN Development Event 5

Some Outcomes• Direct Referral to Orthopaedic and Neurology Consultants (MDT).

• Direct Referral to Orthotics (MDT)

• Redesigned neurology pathways raised profile of therapies and as a result gained funding for additional therapy posts (CQUIN)

• Been at the heart of the redesign of Out of Hospital care (they asked us)

• Therapy Centre: Identified a need, gained support to address, commissioners used it in the local press to promote themselves (good for them and us).

• Influencing the estates agenda; estate developed to meet needs of service provision.

19/03/2013