CSG - Working together with Shop Direct

... creating an exceptional workplace … 1

Proud to be supply

partners working together

Proud to be at the cutting edge of

retail innovation

Proud to have worked with Shop Direct for

10 years

Meet the Team

Karl E BellOperations Director

Danny Peat Operations Manager

Gavin JonesContract Manager

2... creating an exceptional workplace …

Debbie TetleySales Consultant

Company Overview

Family owned and managed business since 1969 1A* Dunn & Bradstreet Credit Rating Employing a 1200 strong workforce

3

BS OHSAS 18001:2007

ISO 9001:2008

ISO 14001:2004

... creating an exceptional workplace …

Some of our customers


History – Time Line

The Journey …


The proposed cleaning service …

Just like … we have created a

‘One-stop-shop’ concept for Shop Direct:


Open Transparent Clear Concise

The Proposed Cleaning Service…


Scope

Dedicated Contract ManagerEquipment InnovationsRefresh Training

Staff Incentives

High Standards – defined and monitored with iPad Systems

Communication/Strong Working Relationships

Emergency Call-Outs

Deliverables

Added Value

Continuity of Standards

Real Time Information Cleaning Standards that reflect an exceptional workplace

Lead by our Operations Director

Reacting in a timely manner

The proposed cleaning service …

Little Hulton: Reduction of hours - 71 hours Consultation with staff will streamline cleaning régime Redundancy Costs Provision of Sit ‘n’ Ride Sapphire 85 Scrubber Dryer & Comac

Sweeper Added Value – warehouse operational clean resulting in cost

savings Improvements in washrooms and rest areas Regular supervisory checks will improve standards


Labour Saving Cleaning Equipment

9

Ruby 55 Scrubber Dryer

Comac CS700B Ride on Sweeper Coral 26

Ride on Scrubber Dryer

High Level CleanSpace Vac with Camera

Ruby Baby 13” Scrubber Dryer

Karcher UprightScrubber Dryer

Labour Saving Cleaning Equipment

10

Battery Operated Cordless WVB 750 Wet ‘n’ Dry Pick Up

Go Free Flex Pro Cordless Backpack

Numatic Cordless Vac

Rubbermaid Pulse Mop System

MV Multi Surface Residential/Commercial Litter Vac

Account Management


An Experienced Team


Karl Bell - Operations Director … over 25 years’ continued service and experience at CSG.

Danny Peat – Operations Manager – over 10 years’ service and experience at CSG.

Gavin Jones – Contract Manager – multi-site/account management experience

Roles & Responsibilities


Karl Bell Operations Director

Daily Directorship to the teamDedicated to the AccountDelivering an efficient and effective serviceFinancials – best valueAttending strategic quarterly meetings with client


Reporting to KarlOrganising the teamSpecifications and schedulesRegular review meetingsSupporting Contract ManagerBack-filling the role in Contract Manager’s absence

Roles & Responsibilities


Gavin Jones – Contract Manager

Exclusive Contract ManagerFirst point of contact for everything – cleaning and any associated services Bespoke/flexible service providing FM ServicesProviding emergency coverAudit Reports, using latest technologyInstills culture of continuous improvementDrive standards throughout portfolioMotivates and develops management and teams with incentivesAppraisals and Team ReviewsManaging changeMonitor and improve efficiencies – initiating cost savings for Shop Direct Group

Management Information


Real Time Information Audit Reports emailed at point of

completion Photographic evidence/GPS signals

pin point audit locations Setting universal high standards Trends/Patterns – as part of

continuous improvement Weekly Summary of Site Visits Email itinerary for the following week Fortnightly update on hours worked FM Workshops resulting in minimal

resource needed from Shop Direct

Management Information


Resource Planning


Karl Bell, Operations Director


Gavin Jones Contract Manager

Speke

Product Centre Shaw NDC

Raven Mill

Little Hulton

Aintree

Bolton

Site ManagerDeputy Site Manager

Teams including Operatives and Shift Supervisors

Consistency is Key


It’s not about perfect, it’s about effort and consistency … when you deliver that effort and consistency every single day, that’s where transformation happens …

That’s how we create exceptional workplaces …

Case Study


providing “Worldwide Legal Services”

Leeds Birmingham London

CSG are the No.1 Supplier since 2005

Developed our portfolio of services with confidence – bringing added value

Expanding new building projects with ease

Manchester

Case Study


Short timescales Service Improvements In-House Helpdesk FM Workshop System Open Book Approach


Case Study


Total ‘One-Stop-Shop’ Waste Management/Compactor Baling duties Washroom Services Carpet Cleaning Kitchen Deep Clean Window Clean/Abseiling High Level Cleans


Multi-site services – additional benefits

Implementation/Mobilisation Plan


Additional Sites Existing SitesRoadshow•Introductions•Meet the Teams•Health & Safety•HR & TUPE•Site Survey•Confirm milestone dates

Roadshow•Introduce Contract Manager•Explain new structure•New Equipment – Training Plan•Incentives/Team Rewards

All Site Managers/Supervisors to attend an Induction Day at CSG Head Office



Week 1

RoadshowEquipment

confirmationPlace orders

Week 2

Agree schedules

KPI’sStandards

HR Consultancy

Week 3

Ensure team members are familiar with service levels

Week 4

Senior Management

on site to support change process

New equipment

delivery

Week 5

Launch Week

New Sites

Issue a weekly report and present a weekly itinerary plan

1st July



Draft Mobilisation Plan

18th 19th 20th 21st 22nd 23rd 24th 25th 26th 27th 28th 29th 30th 31st 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th 21st 22nd 23rd 24t 25th 26th 27th 28th 29th 30thObtain TUPE informationArrange Welcome to CSG meet teamTUPE booklets to be issuedIntroduce site Buddy to teamAssess if there are any vacancies and advertise theseHR Paperwork completeEmployee welcome packBegin to compile cleaning schedulesAgree Cleaning Schedules with ClientSet up order fileInform suppliers of delivery details (address, times etc.)Determine site delivery procedures (times, location etc.)Draft ContractAgree Contract SignOrder equipmentEquipment delivery day (need someone to take receipt)Determine & order consumablesIntroduce Health & Safety TeamSet up BACS paymentsPlace initial ordersList of key phone numbersGo through invoicing with ClientSite Visit with Shorrock to access Washroom servicesSet up COSHH FilesStaff training

KeyCSG

Both CSG and Client

J uneMay

JULY

1st C

ontra

ct Co

mmen

ceme

nt

Shop Direct Involvement


Implementation … site inductions

Minimal resource would be required

Meeting Rooms required to complete our induction/training

Keeping Shop Direct in the loop at all times

Progress report issued for each site

Continuous Improvement/Innovation

At quarterly strategic meetings we will bring you …


New Equipment Technology

Inspiration from … Trade Shows

Magazine PublicationsOur Suppliers

Benefits …

Efficient use of labour - High cleaning standards - Cost reductions

Other services

Catering Vending Security Windows High Level Consumables Computer Cleans Exterior Landscaping Washroom – feminine hygiene Pest Control Waste Management Kitchen Deep Cleans


Other services

Refresh washrooms across all locations

New paper dispensers – free of charge

Fully automated soap dispensers – reducing cross-infection

Feminine Hygiene – liner service – more hygienic than bin exchange

V Air Gel – constant fragrance – environmentally friendly

Hand Dryers – bio dryer similar to Dyson Blade – collects water


Washroom

Commercials


Non-Compliant CSGFully Compliant TUPE Little Hulton£1,153,744£1,211,220 £86,302

Our fully inclusive costs include …

Contract ManagerCariPad/Cleanlink Audit SystemRedundancy CostsLatest Equipment Technology – written off over 3 yearsEnhanced Holiday Entitlement/Rewarding TeamSeasonal Work

And finally …

Thank you for your time today.

We look forward to answering any questions you may have.


CSG - Working together with Shop Direct

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